IndiGo Complaints & Reviews

I am very disappointed with indigo flight services
Flight delayed for 2 hour and they are not accepting indian Money for food and other stuff whatever your company policy but you have to accept indian money at least in these types of delayed happens from your site
Shame on your services
If you are delaying flight for any reason you have to give some complement or either some favor to customer to atleast but a food with any currency
Your accepting fare in Indian Money but not accepting indian money in air for food so many people are there hungry because of flight delayed including me

I want to purchased a air ticket ex -CCU to BLR of 23/10/18, accordingly I have gone through your mobile apps, After searching choose a flight schedule to report -CCU around 17.15 hrs and reach about 19.55 hrs, as I want to purchase the in favour of my daughter named Dipangana chatterjee, I filled the name and go for payment option, accordingly I have paid rs 6940 from debit card and the bank deducted from my account as they served msg but waiting for that full night (11/7/18) I have not received my ticket or any msg regarding transaction faiure.Now I want my cash immediately return to my account which one deducted by bank and deposited to u .
With thnx
Dipankar Chatterjee
Lumding, Assam
Email [protected]@gmail.com

I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named Mr.Raj Malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra. In the evening one lady from indigo took my telephonic interview.
Next day i received call from verification dept of indigo, told me to deposit 7500 (Refundable) for the security deposit and Medical Insurance. I again deposit that money in the same a/c which was given by raj malhotra. in the evening i received offer letter from indigo. Next day one of female again called me and told to deposit again 10000 rs (Refundable) for the current a/c opening as a security deposit...
Now I am calling them every day more than 100 time but no one attending . i went to police station but they told me this is a matter of civil so you have to go through the lawyer but i don't have that much money .after study if have issue in our country then what we can do.
This is the detail about company two mail id which i have come across.

Company name :- Indigo airlines.
Mr.Raj Malhotra
Account no: [protected]
Account Name: Gulsanowwer

I am student of IIT Kharagpur and frequent flyer of Indigo Airlines. Today morning I was flying by Indigo flight 6E 874 from Bangalore to Kolkata. My PNR was KGS5PQ. I was returning to college after my vacations and my combined baggage weight including the laptop was 3 Kgs over the specified weight. I requested and pleaded the counter executive to give me a levy to carry my excess baggage. However she was rude and didn't allow me to meet her supervisor with whom I could plead my case. She has issued me a payment receipt with receipt number 1639500 with the total amounting to INR 900.
There have been many instances where people have been allowed to carry upto 3 Kgs of excess baggage under special circumstances. Doesn't my case come under a special circumstance?
Being a frequent flyer and a student I am indignant, shouldn't I be allowed that much as a loyal customer?
The matter should be looked into by appropriate authorities and resolve the issue by providing a refund to me at he earliest.

On 10 th july 2018, i have to take my flight 6E-557 from chennai at 6:40 am, and i checked in and took my boarding pass, waiting for boarding at indigo boarding gate... As the gate is full of passengers i am standing a side and waiting for the call.. but without call they started boarding n by the time I questioned about my boarding flight, they said boarding closed, but the time is 6:10 am, and even i requested, one of your lady boarding staff, CHEATED ME, SAYING THAT, SHE WILL TAKE ME FOR BOARDING, N TOOK ME CLEVERLY OUT AND MADE CANCELLED MY BOARDING PASS.. this really hurt my feelings.. and impacts my confidence... That lady was so reckless and moved out by saying wait there and returned back... So this is what you are giving service... "PLAYING WITH YOUR CUSTOMERS"..
Because of this i lost my 2 days work, confidence, and my efforts... who is going to take responsibility... Till now no one has contacted me...Which shows your commitment... IF STILL NO RESPONSE FROM THE MANAGEMENT... I NEED TO KNOCK DOORS OF COURT ...

Ticket Details:-

MY TICKET PNR NO. MG13XT
DATE OF JOURNEY 10 JULY 2018
FLIGHT NO. 6E-557
CHENNAI TO VISAKHAPATNAM
TIME : 06:40 AM
Nikita Hemnani

Hi,

More then a month ago I Utkarsh Pandey had booked a flight PNR: MKW99R| 6E459 IndiGo from Mumbai to Chennai which was scheduled on date 15/07/2018.

I was supposed to travel from Varanasi to Mumbai today itself by train and after that, I was expecting to continue my journey from Mumbai to Chennai but all of a sudden I fell ill and my condition is not improving.
Due to continuous vomiting, high fever and lose motion I am unable to travel also the doctor recommended me complete bed rest for a few days.

Due to this, I won't be able to reach on 15 July at the scheduled time, so I have to cancel my flight.
I have already spoken to indigo customer care and they have shown a full support and cooperation so far during my tough time.
I am just a student and belong to a poor middle-class family hence I won't be able to bear high cancellation charge by the indigo airline.
So I request the Indigo team to cancel my flight and initiate a refund which I spend during my previous booking.so that I can utilize this to book my flight back once I recover.
I am attaching doctor receipt also for your reference and justify my plight.
Hoping for full support and cooperation from the Indigo team and better customer experience.

Best Regards,
Utkarsh Pandey

Dear sir i took my flight with my family on 9 july from indore to mumbai at 1300 hrs pnr WGH82Q we reached on airport on 12.20 pm as we get on the counter the attender said us to wait and then she said we can not board the plane as doccuments are prepared... we did request them as we were 8 people who were about to miss the flight but they did not allowed us to board the flight. and we were told to catch a second flight at 8 pm to mumbai. which cost us 1000 each thats 8000 extra. and they said to get the tickets just one hour prior to departure. we bought the tickets as planned and board the plane. and we saw that people are still at the counter getting chekin and the time was 7.45pm.
Now i am confused that in afternoon they didnot allowed us to board the plane even 40 min prior to departure and now in night flight they are allowing passenger to even get chekin counter till 7.30...
how is possible. now please tell me how is this possible...and why they couldnot do it in afternoon flight plez make a proper note on that. i will not stop on this plz make my complaint to be registerd and clear the situation

This is to inform you that i have booked flight ticket on 09.07.2018 from ranchi to delhi booking id- [protected] and return flight booking id - [protected], through PAYTM and i have cancelled the ticket on same day due to some reason but the refund amount is credited in account for the rupees of - 2512/- only i am not satisfied with refund money and will never book ticket on indigo in future.

Regards,
Vijay Murthy
[protected]

Our flight number is 6E1713 and booking reference is FD7UQM, we traveled from Hyd-Doha on 11th July.

Our suitcase was in opened condition with lock broken, we found it is packed in polythene cover with zip open condition.

Seems like someone has broken the lock and packed it.

We lost 4 dresses and few edible things.

If you recovered kindly contact at +[protected]

While booking a flight from Kolkata to Bangalore I used a US based visa card to make payment. I received a message saying that the payment has not been received and would be refunded within 5 days if deducted from me (the attached picture shows the message received). It gave me a link to make the payment by another mode. Then I used SBI internet banking to make the payment using the link. The money was deducted from the SBI account and I received a confirmation mail for the ticket.
Later, I realized that money had also been deducted from the US based visa card.
When I asked for refund for one of the two payments, they said the full amount can not be refunded for one of the two transactions. Only partial amount of the excess payment can be refunded.
This does not make any sense!! Should not Indigo return the full amount for any one of the two payments?!!

I have travelled today from Chennai to Mumbai 6E782 flight, I have pre-booked corporate meal so they have given me chicken cup noodles which was not nice so I kept by having little.now am continuously vomiting I went to doctor and he said it is food poisoning.. am get nauseated with that noodles .. why u ppl serving such a cheap unhealthy foods and beverages . Change your menu r else stop serving packed foods. Am not well now. This is ridiculous I will put this and file complaint in court. So much we r spending and traveling but no proper care on foods and services. [censored]!! Hence forth I will never travel with indigo.

From
Sivakumar Somasundaram & Uma sarojini amma
TC-No- 21/1859(15)
Karamana, Trivandrum
To
The Customer relationship manager
Indigo Air lines
Dir,
Sub: Damage caused to my bag during my travel to Singapore and back
Ref: Ticket booked thru Make my trip in Indigo air lines
1. 4th july Trivandrum to Bangalore 17.05 hrs flight
2. 4th july Bangalore to singapore 21.15 hrs flight
3. 9th july Singapore to bangalore 5.30 hrs Flight
4. 9th july bangalore to Trivandrum 123.230 hrs flight
I wish to bring to your notice the difficulties faced by us during my holiday trip to Singapore and back to trivandrum. I have travelled only in Indigo Airlines on the dates mentioned above. During my return journey one of my baggage was missing in bangalore airport and I reported to the officer concerned. He verified and informed me that the baggage was struck in the conveyor belt in Singapore. He made a promise that the baggage would be delivered to my residence the very next day. I also agree that there is a possibility that it may struck in the conveyor.
When the bag was delivered on 11th july around 3pm, it was in a bad shape with its front side fully damaged. I accepted the bag and mentioned the condition of the bag in the delivery slip. My bag is a new one purchased for this journey and I travelled only in Indigo Airlines.I am sure that the damage caused is only due to the poor handling of baggages by your staff.
Details of my bag is as follows
KAMILIANT BY AMERICAN TOURISTER
BLUE COLOR 58 cm KAMZOYA SP
Kindly make arrangements to replace the bag by a new one

Yours faithfully

S.Sivakumar

Two tickets were booked by mistake of website and one booked through IVRS for same passenger and date of journey same and one ticket cancelled on 4-7-18 .Cancelled ticket PNR: (KDMGYM) and ticket price RS 6596/-.They are promised me full return but I received only RS 1016/- in my credit card the remaining amount RS 5580/- did not receive till now. Passenger: KADALI VENKATESWARA Rao. pH:[protected]. Ticket : Delhi to Visakhapatnam (return also). Date of journey: 25-8-18 & 2-9-18

Hi I tavelled from Chennai to Banglore in Indigo please find the below details, Share me the duplicate boarding pass. sugumar.[protected]@gmail.com

Cleartrip id - [protected]
IndiGo 6E-847
Chennai to Bangalore Sun, 24 Jun 2018
PNR - UGCEWG
TICKET NO- UGCEWG
Traveller Name - Mr. sugumar krishnan
MAA 16:55 17:55 BLR
Sun, 24 Jun 2018 1h Sun, 24 Jun 2018
Chennai - Chennai Airport Terminal 1 Economy Bangalore - Kempegowda International Airport Terminal 1

My name is VIKASH POONIA and I was travel from GOA to JAIPUR on July 10, 2018, in your Flight 6E 998.
When the journey ended, I picked up my baggage and I saw that my bag was torn, then I spoke to the Indigo staff and he was a staff named SHIVAM . He said that it keeps happening and we cannot do anything and my bag It was also very dirty and messy
The bag was torn, make sure you get it from your staff
So I wanted to know from you that you do the same with your passengers' luggage and your staff said that we will not give any damages to you.
So I complained to the airport manager and forwarding them to this mail
That bag was 2000 rs but the thing is not about 2000 rupees. Talk about your facilities and your rules. What was it that you damaged someone and now you will not pay off
If you make us travels like this then how we will travel with you further
So my request is that my loss should be compensated
And I hope you understand my point and help me.
THANK YOU
NAME :- VIKASH POONIA
ADDRESS:- JAIPUR
PNR NO.:-RE1W6J
MOB. :-[protected]

Hi i have received the email regarding my CV getting shortlisted for interview in indigo airlines in bangalore. They asked me to pay 9300 Rs as a security deposit as they mentioned company will provide me air ticket for bangalore and for that reason they need security amount which will be refunded. Interview is scheduled on 25th of july. I want to know is that true any recruitment interview will b taken on that day in bangalore at indigo office in richmond's tower?

My flight got delayed by an hour from patna to calcutta 6E342 and because of that i am not able to catch my connecting flight calcutta to jaipur 6E832.
The response what i got by indigo person sagar at patna airport is worst and solution more than worst, even they have not asked for any refreshments to me.
Worst ### experience with indigo this time.

Hello,

I forgot my amazon kindle in the flight. I kept it in front of my seat. I took Indigo 6E-187 on 07 Jul 2018 18:35 from Hyderabad to Bangalore. My PNR is ZDY8YC and I was seated in 9F. Please check with the cleaning staff and let me know how I can get it back.

Thanks

Name : Shanmukha Vikrant Sista
Lost item : Amazon Kindle paperwhite with leather cover

My name is asharaf me and my friend want to travelling to delhi today morning 6 am flight 6E-516
Ref num- ATO060GN3RR
I reach the counter at 5.20 am 5 miniut late
The counter staff name is lakshmi
She is not allow to travel us
She was not ready to lisen anything frome us the indigo staff talk to us very badly
Then she send us to front office they all making us late they talking only rules regulations only . no any staff tray to travel us the flight i have travel many time in indigo
International trip. But it was all good service but am sorry to say this here after i never chooce indigo becouse they dont wait for us just 5 miniut for bording ...

My name is asharaf me and my friend want to travelling to delhi today morning 6 am flight 6E-516
Ref num- ATO060GN3RR
I reach the counter at 5.20 am 5 miniut late
The counter staff name is lakshmi
She is not allow to travel us
She was not ready to lisen anything frome us the indigo staff talk to us very badly
Then she send us to front office they all making us late they talking only rules regulations only . no any staff tray to travel us the flight i have travel many time in indigo
International trip. But it was all good service but am sorry to say this here after i never chooce indigo becouse they dont wait for us just 5 miniut for bording ...