IndiGo Complaints & Reviews

I was a passenger in indigo flight. I started my journey from srinagar to delhi today[protected] at 10.55 am in flight no 6e 2554 and from delhi came to trivandrum in flight no 6e 945. The hand bag that was with me was transported with the cargo and when i reached home found rs.10, 000/- missing from the inner pocket of the bag and the plastic lock which the airport authorities put was missing in that pocket. Some official of indigo airlines had done this. Kindly take appropriate action.

Thanking you
Adv. Henry thomas,
Sharon law chambers,
Athani lane, vanchiyoor. P. O,
Trivandrum, kerala.

[protected]
[protected]

I booked 3 ticket Chenani to udaipur 18 Jul actually I want to travel on 18 Jun by mistakely booked on 18 Jul. I dint noticed when I came to airport then only I notice. I request executive to cancel the ticket they ask me to easemytrip, I contact to easemy trip they are telling that indigo airline detucted Rs 3500 as a cancellation charge then convenience charges Rs 250after deduct this amount you will get refund Rs 600.as a human I done mistake I agree its my fault. Yesterday I booked 1 ticket spicejet chennai to ahmedabad 12.40 pm flight ticket. instead of 22.10pm flight then I contact to customer service I inform every thing by mistake I booked. after that I send mail to spicejet they refund full amount to me.I recieved mail from spicejet you contact to cleartrip I spoke with cleartrip.today I recieved email from cleartrip full amount has been refunded to your account It will be credited in 3 or 5 working days
Really I feel very very happy, but in your side still 1 month available for travel date Itry to cancelled ticket 1 month before they are telling me you will receive Rs 600 amount only, I request you to give me the best option for cancel other...

Hello, i travelled from ahemdabad to delhi on[protected] with pnr h959ty. I found that seat alloted was not as per required.
Two seat was in one row and 1 in another row.
When a person is travelling with 2 year kid then how it's possible to seat on different seat. That why during whole flight i carry my kid and the one seat was vacant.

Could you pls look into and resolve.

I travelled from goa to delhi by 6e 724 flight on 16th june 2018, my pnr was aep66d and seat number was 3a. I mistakingly left one hand bag inside the flight. It had the goods i had purchased from domestic airport goa from nirvana shoowroom there. It contained three tshirts, one white and 2 blue, along with a handbag and a book signed and gifted by the hon'ble governor of goa. I recalled that i had left it in the aircraft on my way to home, since then have been regularly calling your office and they are saying they have no clues. Please do the needful
Dr vatsala j pande
Director lok sabha secretariat
Parliament of india
New delhi 1

Dear sir/madam,
I travelled by indigo airlines from bengaluru to udaipur on 16th june 2018 via flight 6e 361 and 6e 761. Upon arrival in udaipur, i noticed that my check-in baggage lock was not there, it's seal was broken and the bag was damaged. I immediately reported the same to indigo on-ground personnel. They accepted the mistake and took the complain. I am waiting to hear from your side.

Regards,
Bhavesh

In sep 2016, i had booked to & fro flights from delhi to port blair to delhi for 4 passengers. I upgraded to 6e upgrade for which i paid rs 2500/- per passenger per flight i. E. Rs 10, 000/- for del to portblair (4 passengers) & rs 10, 000/- from portblair to delhi (4 passengers).
We landed in portblair just fine but while returning, "vardah" storm hit so we had to cancel our tickets. Airlines forfeited rs 2500/- per passenger i. E. Rs 10, 000/- in total by saying that it was non-refundable (Since it's a fee & not fare)
While booking the ticket, customer care specialist had informed that 100% amount is refunded except convenience fee in my case. Also, on their website of 6e upgrade tncs, it clearly mentions that we can cancel without any fee.

I have already followed escalation procedure from customerrelations nodaloffice appellateauthority but always got a negative response.

Hence, i'm escalating this here before proceeding to consumer court.
Pnr: yez3hq & s7p1mf

I have. Pdf (Email trails) &. Aac (Call recording) hence unable to attach it here.

Deficiency in service: customer care officers lack complete knowledge or hide facts & websites boast incorrect information which are unfair trade practices.

My demand: return my rs 10, 000/- along with interest.

Regards
Sumit kumar
+91-[protected]

Indigo airlines
This is to inform u that one of your employees in the counter of indira gandhi international airport has retrieved the contact number of one of my friends and started texting her without even any knowledge. The employee got the number from ticket details and started texting her. What is this going on? Getting number from tickets and texting girls. What has happened to your employees? Stop hiring such type of people. Please stop it. Girls are not even safe even though they book tickets online. Hope u will take care of the employee and fire such type of people asap. This is a serious concern and i request you to take immediate actions on this issue. Such type of behavior won't be tolerated anymore from customers.

Yesterday my mom was going from cochin to new delhi in flight number 6e-516 and pnr number jb8qgc.
When we reached the airport and during the boarding time they informed that the flight was cancelled and no message was delivered regarding the cancellation of flight. When we asked your ground staff they were so rude and were not even cooperating with us.
My mom had to reach new delhi by 10:30 am to catch the train of 12:00 pm in the noon but due to your negligence she not only missed the train but also incurred loss of money and time.
She was traveling alone and had to suffer a lot due to your negligence, lack of proper communication and cooperation from your ground staff.
I, with deep regret, want to say that you have lost a lot of customers with this.
I want to be assured that you take proper actiosn regarding this matter and want refunds as soon as possible.

Dear sir/ mam,

Myself sarika umare, i have receive a call from carrerperfect for the position of accountant in nagpur (Airport), for the registration they are asking for rs. 1500/- on below details & i have receive a call for telephonic round, then after 2 days i have received a call, i have clear the 1st round and for profile verification you have to pay rs. 6500/-.

A/c name : amit shukla
A/c number : [protected]
Ifsc : bkid0006985
Bank : boi

After paying the amount your resume will process for confirmation as accountant in indigo at nagpur.

Kindly advice is there any positions in nagpur airport as accountant.

Thank you,

Regards,
Sarika umare

I am sorry to bring to your kind notice that today. I had to go to lucknow. And i was booked your flight no. 6e 903 /pnr no. Cil26h

I had reached the counters at 4.45 and bording time was 4.50 but i was not givin the boarding pass. As i strongly beleve your flight was over - booked or you sold my seat on higher price

Your ground staff was very rude; they harassed me and also misbehaved at the airport. Even after knowing that there was a festival and i need to reach my home the asked around 15000 to give another flight.

This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure.

I will never stop my fight against this fraud run by indigo and will expose this in all the forum and ask other passengers which are victimize by indigo till i get refund my money for flight no. 6e903 /pnr no. Cil26h and 6e541/pnr no. Cil26h

Hello my name is siddhant jain i want to file a complaint against mishandling of my baggage by indigo airlines staffs. I was flying from bengaluru to mumbai by 6e424 flight on 01/06/18. When i landed at mumbai airport i recieved by suitcase and its trolley was bended and because of this we were not able to open the suitcase. Idigo airlines to pay full compension for suitcase.

I preeti sharma travelled in flight 6e 804 raipur to mumbai today.
The staff who took my luggage was so negligent that she forgot to put baggage tags on the checked in baggage.
When i am about to board the bus to the flight a indigo staff comes with my bag and asks whose bag is this as it doesn’t have a tag, the staff was informed and again when i am boarded a staff comes and calls me out of the flight with my suitcase and bag and ask are these bags yours we forgot to put tags.
Now this was emabarassing first of all because of lot of known people in the flight.
Secondly is your staff that negligent.
What if i wouldn’t have noticed whose bag are they asking for and my luggage would have been left back.
This kind of service and embarrassment is not acceptable.

Dear sir,

Please note that, my son a student of jain college, bangalore has booked
Flight ticket from raipur to bangalore on 10/06/18, in students options
So that he can carry 25 kgs. But unfortunately at raipur your counter has
Charged rs.1800/- fine for extra baggage pnr qk4l8$ receipt no.1578741
Dt.10/6/18. Where he has shown even the id card of college,
It is regret to note that, my self m. Jayakrishnan, and my son nihar jayakrishnan are travelling frequently in indigo to, bangalore, cochin,
Heyderabad etc. Since last few years and it is painful facing such incident from your part. Please check and do the needful.
Regards,
M. Jayakrishnan.

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : k1767l
Email address : [protected]@gmail.com

I booked sir ticket in indigo. I need travel invoice or travel certificate to submitting in office for ltc purpose. I am trying to apply from indigo website but it is showing error - please enter correct email address.
Please provide me a travel invoice or travel certificate.
Booking reference: airline: 6e/jiwtnk
Email address: [protected]@gmail.com...

Ref: - My letters dated[protected] &[protected] and booking reference KGS9TA
Sir,
A copy of my letter dated[protected] and remainder letter dated[protected] addressed to indigo Authorities are forwarded here with for your immediate attention please. After receiving my letters, neither refund the requested amount nor any communications from Indigo Authorities So far.
Hence kindly go through my Complaint and inform me the present Status of my Complaint dated[protected], otherwise I will be constrain to resort to appropriate legal proceedings in the matter.
Awaited for your favourable reply.
C.C. enclosures
Mohammed Shereef
Pulari, PNRA C-4
Priadarshini Nagar
Pongummoodu,
Medical College P.O
Trivandrum-695011
Kerala State
Mobile: [protected]
Mail: [protected]@yahoo.co.in

I ravi rai was traveled kolkata to delhi and after that chandigarh from delhi via flight no 6e 937 boarding time 13:00 on dated 11 june 2018 with seat no 10f having spacial services but crew member was not serve food to me. I am on medicine so before having medicine i need to have food because of not having food in my flight i was not able to have medicine due to this i am not well now. The service from kolkata to delhi was good but from delhi to chandigarh was not good kindly look into the matter.

Regards
Ravi rai
[protected]

This was not my first time with indigo, but this time (Pnr# fkwtye) i get very bad experience from you. My baggage get damaged because of careless handling. I met a loss of almost 1200/-rs. And i surly need compensation for that. I already informed this matter to your ground staff at kochin airport arrival section. Hope you will do it for my need. Thank you.
My contact number is: [protected]

We were traveling from doha to mangalore via hyderabad on date 7th june and we missed our baggage at hyderabad.. We called them regarding baggage till now we din received our baggage.. We could not have take tickets on indigo if we knew that we have to collect our baggage from hyderabad ourself.. They have been telling us that u will get it tomorrow all the time we call.. Very poor service

Hi, this kind of service is never expected from indigo airline. If passenger sitting in front of gate and no display or announcement. The reason indigo has is silent free airport. When we enquired with gmr official they told that already accounment system was given to them for any extreme cases. If two passengers have taken boarding pass and laugage check is done and passenger in not boarded and then it is not emergency case. We were sitting...