IndiGo Complaints & Reviews

Booking reference/pnr : wgr8sd
Passengers : 06
Route : bangkok-kolkata-bengaluru
Date : 23rd of april 2018
Flight no: 6e-78/379
We have taken indigo airlines flight form bangkok to bangalore on 23/04/2018 (Change over at kolkata) and made check-in for 8 baggage at bangkok airport. When we reached kolkata, we found that one of our baggage (Out of 8) hadn't reached kolkata and was still at bangkok. Airport...

I was travelling to delhi from bangalore using indigo flight no. 6e2289/pnr g7qc9l, on 23rd june, 2018. There was a blue sonata ladies watch in my luggage, which was kept very carefully. It was a gift for my sister on her birthday. But the next day after getting home as i opened the luggage, it was a total mess inside, nothing was in its place and to my wonder the watch wasn't there, it was missing. Even the bag was being harmed from the outside, which i didn't notice at first due to hurry.
I am a regular passenger of indigo airlines, but never experienced such kind of thing. Hopefully the authority will take notice of it and some drastic action will be taken as soon as possible

Hii i have a flight ticket from colombo to banglore there are no indigo staff for check-in. We went to indigo but the office is locked. After asking employees they are telling lies that there are check-in counter only. But we searched everywhere but there are no indigo employees, our flight missed and they gave solution like by paying 5000 for one person they will move the ticket but that should be srilankan currency they are not even accepting indian currency because of there mistake we again booked a new flight by paying 9000 per customer we suffered alot in lanka because of indigo. Because of them i also missed my flight from banglore to hyd. They gave us mental torture.

I am destined to travel from mumbai to bengaluru in indigo 6e 799 which was scheduled to board from mumbai domestic terminal gate 15. The announcement of flight delay (Again) made me approach the person by name mr. Shanin (Assistant manager) who was in the boarding counter who also introduced himself as the "authority" with a very disgusting body language and told me that i do not have any other choice but to wait till he calls for boarding. He didn't seem to understand the turmoil of the customer trying to go to the next destination with lots of appointents. As a flyer i do not mind what the carrier can do about the delay for whatever reason but am worried about my appointment's and my time schedule which has got delayed many times because of the indigo's delayed takeoff. Further to this an assistant manager of the carrier provoking my situation to complain about the situation as i had no other option or personnel who could help me reach my destination on time and am writing this with a shear distress for the way i'm handled by mr. Shanin, the so called "assistant manager". I hope the airlines will take necessary action on the person who has no maturity to handle the customer but just carry the position given to him with vehemence.

Regards

Balaji chellappa

I have cancelled my indigo flight ticket for mum-dehradoon journey date-6thjuly 2018 pnr:z996ul, on 12th june:ticket fare was rs:3596.00 but after ticket cancellation i have received only rs 299.00
Please give the details of cancellation charges,
As per govt of india new order on 23rd may 2018 there is no cancellation charges applicable if we cancel air ticket before 24 hrs of journey. So why this huse amount is deducted from me?

I have booked a ticket from Indore to Delhi and travel plan was for 6th July 2018, also ticket was booked via Make my trip website. However due to some changes in travel plan I had cancelled the ticket on 18th of June and ticket was booked on 13th of June..
As per the cancellation policy of Indigo if we cancel the ticket before 2 hrs of scehedule departure then the deduction amount would be Rs 3000/- but in my case I have cancelled the ticket before 14 days and still the Cancellation charges are approx Rs 2600/- I have also received an e-mail regarding the same for refund amount. My ticket information is given below:

Booking reference No—FI9LHK
Please contact ASAP
Regards
Neeta Poudel
[protected]

I had a flight from goa to delhi of 2.10pm on 21.06.18. I came with my family 30 minutes before. Due to delay in security check i admit that i was late but the indigo staffs in dabolin goa were non cooperative and did not gave me boarding pass at counter no 15.
I expected some kind of mercy from them as my mother was hospitalised but they did not help.
Besides they gave me tickets after adjustment of almost rs.20000
Today 22.06.18 i am sitting in ahmedabad airport with my family waiting for delhi flight because the flight booked was of 1.15am from goa to ahmedabad and from 5 am to delhi.
I really expected some kind of mercy in terms of monetarily loss.
This experience is really horrible with indigo.
It is my hard earned money and indigo has to pay for it.
Indigo is loosing it's name and reputation because of non cooperative staffs especially in goa

I penmatsa raju (International volleyball player) working as chief ticketing officer hyderabad railway station south central railway.
I was travelling from delhi to hyderbad by indig0 airlines flight# 6e967 from terminal 1 gate#8b date of journey[protected].
Pnr: cdiqhj at 16:10 departure from delhi. I kept my power bank color white company portronics worth 10, 000 rs. After taking the boarding pass the indigo staff removed my power bank from my baggage. When i asked them to give it back they did not return it and behaved very badly and talked in a rude manner. But they deposit in the lost and found section of delhi airport terminal#1. The indigo staff said that they cannot give my power bank in the lost and found section. The power bank was gifted to me by my daughter as a gift on father's day i have an emotional attachment wit it. They have no authority to keep my power bank with the indigo staff. If they have it my cousin will come and collect it.
I want to give a complaint to the ceo and want to complain in the consumer forum and newspaper because the indigo staff behaved in a very rude manner and they are throwing the things which they can deposit in the lost and found section and they were telling me that you are not going to get it back afterwards also.

I was travelling from indore to bagdogra airport via new delhi airport of indigo flight. My flight number from indore to delhi was 6e 509 and from delhi to bagdogra was 6e 2263.
The flight landed in terminal 1 in new delhi and i was asked to take another indigo flight in terminal 2. According to indigo assistance in terminal 1 i took a bus which charged me rupees 25 to take me to terminal 2 although it was free of cost. Then also the bus driver dropped me to terminal 3 and asked to walk to terminal 2 in 40 degree celsius. My dtc receipt number is 00029852. This was a complete harassment for the passengers leaving the body completely dehydrated along with feeling of nausea and unconsciousness. Moroever no help desk provided in terminal 2 of indigo flight. I sincerely urge the authorities to look into this matter as the passengers here travel to get convenience rather than suffer torture. There should be proper facilities and for connecting flights it is the duty of the airline to see that the passenger don't face any inconvenience. It is very disheartening and gives a panic attack to the passengers who have less time gap between their flights.

U must see to it that u dont allow people from behind to put luggage at front also not allow more luggage on board.. It cause slot pf inconvenience... Also while getting of the plane make sure every one follows lane discipline and get off... It looks like everyone is in panic to get off... Make sure the attendants see to it that the deboarding happens properly like boarding

Respected sir /mam
I was travelling from srinagar to mysore via delhi and bangaluru ap yesterday vide pnr-jeec8g. My flight got delayed about 45-55 minutes i suffered a huge loss of not joining my vip institutional meet on same fixed time thereby charging me a penalty of rs11500/- and my fair charges already booked for mysore from blr airport.
I hereby charges the airlines with same amount with compensation of 15000/-before consumer court.
Regards
Muzafar ahmad.
[protected]

I was a passenger of flight 6e 939 (Seat no 4d) from delhi to guwahati on 20th june, 2018. I had cpml coupon. On board, none of the crews came to me n served meal though entitled. When i produced the coupon to head crew (Her name started with letter s), in return she said tht i could take juice or water if i wish. She gave me a paper boat. I didn't argue since i don't like to argue for a food item that too on board before fellow passengers.br...

I booked indigo flight for my son to travel from doha to bangalore via mumbai.

However, i came to know that indigo is not providing transportation from mumbai international airport to domestic airport.

Also i came to know that he has to carry the luggage from international airport to domestic airport. This is not fair.

It is the airport operator, indigo's responsibility to provide transportation as well as shifting the luggage between the flights.

Sunil kumar k g

[protected]

I was a passenger in indigo flight. I started my journey from srinagar to delhi today[protected] at 10.55 am in flight no 6e 2554 and from delhi came to trivandrum in flight no 6e 945. The hand bag that was with me was transported with the cargo and when i reached home found rs.10, 000/- missing from the inner pocket of the bag and the plastic lock which the airport authorities put was missing in that pocket. Some official of indigo airlines had done this. Kindly take appropriate action.

Thanking you
Adv. Henry thomas,
Sharon law chambers,
Athani lane, vanchiyoor. P. O,
Trivandrum, kerala.

[protected]
[protected]

I booked 3 ticket Chenani to udaipur 18 Jul actually I want to travel on 18 Jun by mistakely booked on 18 Jul. I dint noticed when I came to airport then only I notice. I request executive to cancel the ticket they ask me to easemytrip, I contact to easemy trip they are telling that indigo airline detucted Rs 3500 as a cancellation charge then convenience charges Rs 250after deduct this amount you will get refund Rs 600.as a human I done mistake I agree its my fault. Yesterday I booked 1 ticket spicejet chennai to ahmedabad 12.40 pm flight ticket. instead of 22.10pm flight then I contact to customer service I inform every thing by mistake I booked. after that I send mail to spicejet they refund full amount to me.I recieved mail from spicejet you contact to cleartrip I spoke with cleartrip.today I recieved email from cleartrip full amount has been refunded to your account It will be credited in 3 or 5 working days
Really I feel very very happy, but in your side still 1 month available for travel date Itry to cancelled ticket 1 month before they are telling me you will receive Rs 600 amount only, I request you to give me the best option for cancel other...

Hello, i travelled from ahemdabad to delhi on[protected] with pnr h959ty. I found that seat alloted was not as per required.
Two seat was in one row and 1 in another row.
When a person is travelling with 2 year kid then how it's possible to seat on different seat. That why during whole flight i carry my kid and the one seat was vacant.

Could you pls look into and resolve.

I travelled from goa to delhi by 6e 724 flight on 16th june 2018, my pnr was aep66d and seat number was 3a. I mistakingly left one hand bag inside the flight. It had the goods i had purchased from domestic airport goa from nirvana shoowroom there. It contained three tshirts, one white and 2 blue, along with a handbag and a book signed and gifted by the hon'ble governor of goa. I recalled that i had left it in the aircraft on my way to home, since then have been regularly calling your office and they are saying they have no clues. Please do the needful
Dr vatsala j pande
Director lok sabha secretariat
Parliament of india
New delhi 1

Dear sir/madam,
I travelled by indigo airlines from bengaluru to udaipur on 16th june 2018 via flight 6e 361 and 6e 761. Upon arrival in udaipur, i noticed that my check-in baggage lock was not there, it's seal was broken and the bag was damaged. I immediately reported the same to indigo on-ground personnel. They accepted the mistake and took the complain. I am waiting to hear from your side.

Regards,
Bhavesh

In sep 2016, i had booked to & fro flights from delhi to port blair to delhi for 4 passengers. I upgraded to 6e upgrade for which i paid rs 2500/- per passenger per flight i. E. Rs 10, 000/- for del to portblair (4 passengers) & rs 10, 000/- from portblair to delhi (4 passengers).
We landed in portblair just fine but while returning, "vardah" storm hit so we had to cancel our tickets. Airlines forfeited rs 2500/- per passenger i. E. Rs 10, 000/- in total by saying that it was non-refundable (Since it's a fee & not fare)
While booking the ticket, customer care specialist had informed that 100% amount is refunded except convenience fee in my case. Also, on their website of 6e upgrade tncs, it clearly mentions that we can cancel without any fee.

I have already followed escalation procedure from customerrelations nodaloffice appellateauthority but always got a negative response.

Hence, i'm escalating this here before proceeding to consumer court.
Pnr: yez3hq & s7p1mf

I have. Pdf (Email trails) &. Aac (Call recording) hence unable to attach it here.

Deficiency in service: customer care officers lack complete knowledge or hide facts & websites boast incorrect information which are unfair trade practices.

My demand: return my rs 10, 000/- along with interest.

Regards
Sumit kumar
+91-[protected]

Indigo airlines
This is to inform u that one of your employees in the counter of indira gandhi international airport has retrieved the contact number of one of my friends and started texting her without even any knowledge. The employee got the number from ticket details and started texting her. What is this going on? Getting number from tickets and texting girls. What has happened to your employees? Stop hiring such type of people. Please stop it. Girls are not even safe even though they book tickets online. Hope u will take care of the employee and fire such type of people asap. This is a serious concern and i request you to take immediate actions on this issue. Such type of behavior won't be tolerated anymore from customers.