Indigo Airlines — Flight booking payment errors

Website: www.goindigo.in

Hi

Every time, I use Indigo official web site to do my flight booking, after finishing payment via Net Banking, I get the display that the transaction is successful.

I then get the email confirmation from my bank to confirm the amount being debited towards the payment made.

However, I get a payment error on my indigo website and no email received from Indigo to confirm my booking with flight details.

I call the Indigo customer care and they advise me to wait for 30 minutes for the payment to be received by them and after that also, if I do not receive their email, then to call them to verify.

This painful experience of payment error, despite the successful transaction and debit of the amount, happens everytime I do the booking.

For a national airline, this is unacceptable.

Kindly investigate and advise the Indigo airline to fix the payment related issues and streamline their services to the customers.

Thank you
Sridhar