Hi
Every time, I use Indigo official web site to do my flight booking, after finishing payment via Net Banking, I get the display that the transaction is successful.
I then get the email confirmation from my bank to confirm the amount being debited towards the payment made.
However, I get a payment error on my indigo website and no email received from Indigo to confirm my booking with flight details.
I call the Indigo customer care and they advise me to wait for 30 minutes for the payment to be received by them and after that also, if I do not receive their email, then to call them to verify.
This painful experience of payment error, despite the successful transaction and debit of the amount, happens everytime I do the booking.
For a national airline, this is unacceptable.
Kindly investigate and advise the Indigo airline to fix the payment related issues and streamline their services to the customers.
Thank you
Sridhar Was this information helpful? |