[Resolved]  Indigo Airlines — last name not added

I girish kumar varshney booked a ticket from paytm, there it didn't asked for compulsory last name so i booked my ticket just with my first name. It was my first time that i booked tickets online and i was not aware of such things.
Indigo refused to update my last name. And there are asking for rs.3000 as my cancellation charge and as it is too high for me, i am unable to bookthat again.
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May 20, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 04, 2019
IndiGo Customer Care's response
Hi Girish,

Please know that name changes are not permitted in confirmed booking. However, you may share your booking details so we can look into it.

Regards,
Team IndiGo
Verified Support
Apr 04, 2019
IndiGo Customer Care's response
Hi Girish,

Please know that name changes are not permitted in confirmed booking. However, you may share the booking reference/ PNR number via private message so we can look into it.

Regards,
Team IndiGo
 
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