IndiGo Complaints & Reviews

Hi, am marinov. On 30th march me and my sister (Merin) was travelling from trivandrum to delhi by indigo at 10.50am flight.
Checking time they weigh our luggage and it was 33.5kg. My sister is 8month old carrying, she can't take any weights. 3.5kg over weight, so that we pay for the excess weight, suddenly they said system down pay to the next counter. So again we went to to queue and waited for our turn.
Second counter one lady named ahalya, she again weighed our luggage then she ask my sister to put her ladies handbag aslo for weighing. (When did indigo started to weigh ladies bag. It was out of my knowledge). Then that lady talks so rude to my sister.
She called her manager one mr rajith, he came and straight away started shouting at my sister. So that i talk to him, so that he said that he can't allow us to travel in indigo (All happening after issuing bodying pass). Then we pay for the ladies bag too.
Ahalya and rajith, they abuse us in front of all other passengers.
Am here to know what do i need to do file a case against them to abusing me and my sister???
Please guide

The boarding gate was changed after check-in was completed. The flight took off without 7 passengers who were waiting to board the aircraft at the first announced gate. Courtesy demands before closing the gate, the staff should have checked at the first boarding gate and made an announcement for the passengers who were yet to appear at the new gate.

Iam searching for a job in quikr then i have applied to it after that i got a mail that you have selected fo r indigo airlines. And then call to the number what they have given (Hr. Pooja - [protected]) and they conducted an online base interview and they selected me after they told me to pay 2250 for id, uniform, boarding pass and so on.. Afrer that i got offer letter and training letter through mail and they have asked for more money training fees and so on bloody things they have told. And i paid 6300 after that again they asking money. Their numbers [protected], [protected] and their account details i paid money for
Indigocargo
State bank
Name. Varsha devi
A/c.[protected]
Ifsc cord. Sbin0014460

Sir,
I dr sangita hasnale
Had book flight for delhi whose timing was 3.15 pm however when ticket issued it was for 5pm departure without realising this i checked in
When i talked to staff on site they were very innocently argude thinking he is most smartest
Telling that when u got ticket sustem was not updated and telling now flight delayed which is totally contradictory
Inspite of telling he is not understanding either this flight is in time and by mistake u gave this wrong ticket as my self checkin ticket had correct time
And if delayed ticket given then staff at ticket counter would hv informed me at time of giving ticket i had done self check in but she took my ticket and replaced it with new ticket this i feel consparancy flight can delay we accept but staffs unprofessional behaviour is not acceptable
I know u will not do any thing to u r staff
But like spice jet soon indigo will also vanish
1) hiding thing from customer
2) on top pretending u are innocent sophisticated and arguing with customer insted of oppolgy
3) u wasted my time
4) and i may loose on important meeting
Very unprofessional behaviour
If i dont get action taken on staff reply i will make complaint to appropriate authority

Sent from yahoo mail on android

I have applied for job in indigo airlines before 2months i have paid 53000 to rohit mehra (Consulted person) and i have got confirmation letter on joining date of 28 march 2019 but still those persons postponig my joining date 4 times. Still now i did not meet her atleast one time. And asking extra money 30000. I said not enough money with me madam, so i did not give money. She said i will cancelle your appointment. So, my complaint is after getting job also without joining and without any proof why should she cancelle my job appointment

I girish kumar varshney booked a ticket from paytm, there it didn't asked for compulsory last name so i booked my ticket just with my first name. It was my first time that i booked tickets online and i was not aware of such things.
Indigo refused to update my last name. And there are asking for rs.3000 as my cancellation charge and as it is too high for me, i am unable to bookthat again....

With respect to 6e-7198 indigo airlines from madurai to chennai on 02.04.2019, it was the most inconvenient experience ever. The ground staff imposed a security check inspite of clearing the security check and my luggage was damaged. We were traveling with children aged 2 and 4 and they had irrelevant questions. At the end, our milk bottles bag was leaking and the food bags'zip was broken. It was so insensitive and in human.

Aviation Group Openings GoIndigo Airlines Recruitment 2019
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GOINDIGO AIRLINES
IndiGo is a low-cost airline headquartered at Gurgaon, Haryana, India. It is the largest airline in India by passengers carried and fleet size, with a 41.3% domestic market share as of June 2018.
It is also the largest individual Asian low-cost carrier in terms of jet fleet size and passengers carried, and the seventh largest carrier in Asia with over 46 million passengers carried in 2017.
The airline operates flights to 66 destinations – 51 domestic and 15 international.It has its primary hub at Indira Gandhi International Airport, Delhi.
INTERVIEW APPLICATION FORM

Professional Employee Updates GoIndiGo Airlines[protected]EM
We are pleased to inform you that you are inviting for our new hiring program through direct campus interview in IndiGo AIRLINES.
Walk in Interview Date: - 29th April, 2019
Your Application number Profile Code – (GIA01904) you are in A19 Group. (Please memories this unique code for your queries from our HR Department.)
Profiles :-
As per the requirement we have various openings in different verticals of Airline and Aviation division. – Ground Staff, Human Resource, Admin, Aviation expert, Accounts, Medical Staff, Ticketing and IT Professionals and professional Engineers.
Designation :-
1.Ground Staff
2.Cabin Crew
3.Airport Management Staff
4.Flight Attendant
5.Development & Maintenance Engineers(All Technical Graduates Engineers- Degree/Diploma/PG)
6. Accounts Executive/Officer/Managers/Accountant
7. Medical Staff ( MBBS/Degree/Diploma/Certificate/Nurses/Paramedical/)
Fill the Requirement Form to receive Application Form
Please fill correct information
Name *
Email *
Mobile No. *
Educational Qualification
Work Experience
Interview Location/City ( Nearest Airport in your city)
Submit Your Latest Resume/CV/Cover Letter
Official Authorized Address
Best Regards
Mr. Amit Kumar
Chief Talent Office & Sr. VP-HR
Corporate Office - IndiGo Airways, Phase 11, Cargo Complex, Chennai International Airport, Meenambakkam, Chennai, Tamil Nadu 600027

Onn25 th march 2019, we were travelling from nagpur to mumbai by flight 6e 6936.
My daughters bag was completely fine. After landing in mumbai we went to collect her bag it was completely damaged with black marks on front chain broken and dent on it. I had enquires on the luggage counter they said yes it was damaged due to getting stuck on belt. The chain was broken too. Request you to see the pictures and please compensate for the same. My 6 years old daughter was very upset as it’s her favourite bag which was gifted to her by her late father. It’s like a possession for her. Please look into it as soon as possible. The bag cost us rs 3, 600 rupees in market.

Contact number smt rashmi nand [protected]
Address 204 shivam building,
J p road
7 bungalows
Andheri west
Mumbai 400053

Please refund the amount you have deducted on date 02/04/2019 at 10:43:07am.
Here are the details below:

Dear mr jonathan munluah,

Thank you for your order from https://goindigo.in

For your convenience, we have included a copy of your order below. The charge will appear on your credit card / account statement as 'www.ccavenue.com'

Order# ccavenue reference # order date

Hziohtwsjeetwgibeucspa [protected] 02/04/2019 10:43:07

Billing details

Customer: mr jonathan munluah | [protected]@gmail.com |[protected]
Address:, in,.in
Customer ip: 223.231.76.245
Pay mode: debit card - state bank of india
Bank ref #: 686488
Instructions:

Order amount: inr 5692.00

Net payable: inr 5692.00

Customer care
http://goindigo.in

I trimurthulu d, was boarded from mumbai to rajahmundry on 30/03/19.in the airport i dropped my luggage in luggage handling department when i picked it in rajahmundry airport found my baggage got damaged and due that almost 4000 rupees of material damaged. I request you to immediately provide the money for my lost things. Find attached photosof boarding pass and baggage.

Hi, I travelled from Hyderabad to Bengaluru on 26th March 2019, and I didn't get my checked-in baggage at BLR airport, when I asked the helpdesk they asked to make a complaint and they will send the baggage to my address within 24 hours. But after 6 days has passed and frequent calls to customer service, nothing has worked. I have kept my important . original certificate in that baggage, and these people are not taking it seriously. I require this documents in any condition.
Can anyone help me in this.
My PNR: XEG2GC
Flight no. : 6E-265
seat no. : 30A

Please understand y critical situation, and do respond.

I started travel by 6E 215 from Mumbai when I felt terrible itching sensation in my throat so I pushed call button but none turned up till 13 minutes . During this time I saw Ms —- from the crew delivering water to many passengers even ignoring my button light .I pushed button again to which she came and I requested water while she went . When again she didn’t bring water I again called her to give me water after four minutes . It was total 17 minutes .
After that she suddenly came and took out my small plastic bag from the luggage and asked as to whose bag it was . To my polite affirmation she gave me my bag to keep between my two legs to which I protested and said that I had problem but she didn’t listen to it and said that my only bag was a hindrance in keeping other passangers’ Luggage . Whereas there were some apples in the luggage bag only . I had to keep it between my two legs but it was not as small as it could be accommodated .
After some time I called her to once again request her that I had a problem that is way I had boarded early to keep it in luggage box . To which she curtly replied “ Aisi baat nahi Hoti hai sir “ I responded if that was not the thing then I didn’t have anything to say and I started beating the pain .
After some time I called Ms ——— to call crew leader to which she asked was there an emergency? I replied yes . Even after that she didn’t call the leader till end of the flight . Alighting when I was talking to Mark ——, she said nothing like that had happened . But when I said I had video audio recording of all the events including response time she became silent .
I don’t know where exactly to complaint so posted here .
I can provide videos and names to appropriate authority with my medical papers . I have hidden the names here as the purpose is not to publicly malign anyone but a justice .

Hello,
I got an text message pertaining to PNR no. EKLFKX, that if I shift I move my booking to another time I will get a voucher of 2200 INR. Accordingly I moved my booking to an earlier flight. Now when I am trying to avail the voucher, I am only getting a discount of INR 250, that to after many calls and 3 emails.
My question is, is this some kind of a joke? IN my books this is categories as cheating. I am not worried about the discount as I was happy that I could avail an earlier flight without any additional charges but why did you promise for an discount? And if you did, you must keep it. I really dont know how much this email will help but thought must report...
Regards,
Aungshuman
[protected]
[protected]@gmail.com

I suresh Mashetty, a soldier in an Indain Army, was boarded from Guhati to Hyderabad on 27/03/19 UCD28V. In the airport I dropped my luggage in d luggage handling department n when I picked it in Hyderabad airport found my carrying got damaged and due that almost 4000 rupees of material damaged. I was carrying scotch bottles and clothes n wrist watche. I request you to immediately provide the money for my lost things..
Thanks n regards
Suresh Mashetty

Harddisk has been removed from my checked-in baggage without my permission, i request to kindly return the same.
Passenger name : shilpa. Jayaram, kushi danvika, prabhakaran. T
Date of travel : 04 mar 19
Flight number : 6e 237
Pnr/booking ref.: vedj4p
Travelling from : bengaluru to chennai
Harddisk description : purple color (1tb) transcend
Email : shilpa. [protected]@arivistadigital.com

I am director of an it company, and a lawyer by profession. I am frequent traveller. On 04th of march, i was on a official trip and i noticed my harddisk is been removed at bangalore airport from my checked-in baggage and while i found the same missing in my baggage - i have approached the customer care, and they have guided me, to approach the bangalore indigo team/desk at bengaluru airport along with a authorization letter to collect my harddisk, as i was already in chennai on an important/business trip. I authorized one of my relative to collect the same from the airport on my behalf.

The indigo team have asked my uncle to wait, until they search for it and made him wait from morning 11 am till 04 pm and finally at the desk, they have stated they are not relevant persons to be approached and asked to come the next day.

I had to ring the customer care once again, to know the procedure to collect my hard disk. I explained the executive that my hard disk is a corporate article, belonging to the company, it has highly confidential/ protected files and project code worth 1.5 crore and it is very urgent/important that they return it back to me.

The customer care, person connected to a team called international and 2 persons by hemanth and manasa attended and promised to trace my hard disk and come back to me on my number. I have been waiting and trying to reach them and there is no response. Once again i had to contact the customer care and they state that they have guided me everything as per their protocol and they disconnected the call or put me on hold for long.

Highly disappointed with such an response. I am requesting the indigo team to return back my harddisk safe and secure on receipt of this.

My daughter could not reach the destination due to prepone of flight followed by missing the same on 25 march vns to mumbai 6e 579. Pnr lkys9k she reached vns airport at 2:00pm. The flight was scheduled at 2:40 pm but preponed and take off at 2:25pm. She had handbaggages only but indigo personnel refuses to board her besides it was little rush there. Pl look into the matter and reply what refund could be done in due course

I am a regular traveler of indigo, yesterday (29th march) i travel back from delhi to kolkata flight no 6e 283, seat no 6f pnr no xymgyb, as usual my baggage took time to arrive at the belt. While unloading the trolley (Drank maroon) i found a portion of the chain was open while the lock was intact. Since there was an emergency back home i had to rush out does i could not loge a complain at the airport.

On reaching home late at night when i unpacked my bag i found everything was enact expect my wallet (Long brown leather, with kashmiri embroidery, with three chains) which had shirdi sainath & hanuman ji small statue and some inr new notes, the second chain consisted of a long gold chain with a ganesh locket and similar ear top and another pair of gold plated pendent and ear top with ruby in a small gold plated chain and the third chain had few coins.

Today morning 30th march i called to log a complain in the customer care no[protected], the executive who received my call was patient enough to hear me out but at the end of the conversation said, we are sorry madam we can not treat this as a complain since it was not registered at the airport on arrival, however we will pass it down to the right department and you expect to hear from us in next 24hrs. I requested the executive to kindly help in case some staff has found the wallet and is kind enough to hand it over to the lost and found department...

My point is whatever happen the airlines is responsible only till we are within the premises of the airport in case you find anything missing later out of your baggage once you open it back home they withdraw their responsibility and will not question their staff who must have committed the act and penalize them.

I can refer this matter as a theft by some person within in the staff and the airlines image is at stake. As a regular corporate customer i will ensure that the tie up with indigo is with drawn unless my complain is registered and i get a cost of my lost jewellery which is in excess of a 1.5 lacs and someone on the senior level from the indigo management should intervene to further take action.

I must have travel in excess of 100 times in last two years till date in indigo and this is the first time this kind incident have happened and i am literally stocked and it is a major shock & jolt for me to accept the incident.

My earnest claim to the management is to react immediately on the matter or it will die a natural death and a passenger of your airlines will lose all humanity and will be forced to take legal action.

Rgards,
6e 283, seat no 6f passenger dated 29th march delhi - kolkata

Dear sir,

My name is anil kumar i booked an air ticket on 28th march 2019 from kuwait to kochin and back, i am waiting for my air ticket confirmation as of today (30th march), that money already deducted from my bank (Net banking through sbi-india), when i checked they are telling the money is not received by us it is in the payment gateway, whatever hell that people are booking tickets and waiting for the journey and all these excuses getting from your customer care, and all the fund you can keep in your bank at least 5 working days, my booking references giving below i need the money immediately without any delay.

Transaction amount inr 18598.00
Transaction id 8863293f8eef[protected]
Date/time of transaction 28 march 2019 14:48 hrs

Thanks & regards,

Anil kumar

Hello, i was traveling from muscat to mumbai on 3rd march. I was carrying a bicycle with me. Indigo airlines charged me 19 omr for handling charges. Form and cerial number[protected]. When i collected my bag i found it torn. The inside content was also broken, that includes handlebar of my bicycle which costs around 50 thousand rupees. The bag itself costs around 40 thousand rupees.in total i am in a loss of roughly 90 thousand rupees. When i reported this to the authorities at the airport, they kept me waiting there for 2 hours. Asma shaikh and joel dsouza both were very rude to me and both denied to show me their id cards. No action was taken instead they offered me a 1000 rupees voucher for my loss. I registered a complaint on call when i reached home. I got a call from airline after 2 weeks for confirmation of loss. They promised a call bsck within 24 hours and i haven't got a call yet. This is really unacceptable
1) i want a refund of handling charges.
2) i want full reimbursement for my loss
3) i want indigo to take strict action against asma shaikh and joel dsouza.