[Resolved]  Indigo Airlines — Medical Emergency due to which I have to reschedule Flight

Sir

My indigo flight from Dehradun to Varanasi on 29th July 2020 was rescheduled due to my mother got sick & was admitted in hospital on 29th July early morning I called their customer care for cancellation of flight but agent told me that they cannot promise full refund as after submitting medical document our senior department will give approval where to give refund or not so i have to reschedule my flight & paid extra rs 906 & reschedule it to 7th august 2020 but mother was not feeling well So I again reschedule it to 14th august 2020 & paid extra rs 1326. I have shared all the medical document to consider to their dedicated email id but they are not helping. My customer care Ticket ID 2951656 . I have paid total rs 2232 extra for medical emergency & have shared valid proof to their customer care. Kindly refund my extra amount paid as it was medical emergency . I believe consumer complaints will help me to solve my concern. As per talk with indigo customer care they told if the medical documents are verified they will initiate full refund otherwise you will get partial refund & that refund amount agent giving is very less than booking amount & hence I have to make decision to reschedule as no option left & communication for indigo agent is not clear & told me to reschedule asap as fare will increase. I did Same & rescheduled it & then medical documents are shared via email to Indigo. I request Indigo to kindly understand it was medical emergency & for the same I am asking my fare difference . IndIgo please understand it.

Regards,
Shubham