Indigo Airlines — Missing Baggage

Website: goindigo.in

My parents and relative were flying via Indigo Airlines from Hyderabad to Gaya via Kolkata (flight 6E-664/7177) in the early hours of today. However, to their despair they came to know that their baggage has been left at Kolkata due to Overload issues along with a few other co-passengers' luggage. Our family was headed to Gaya to perform Ceremonial activities of ancestors during which the incident has happened. The airlines have without informing them, held up the baggage. The airlines is surely well aware the purpose of most people's visit to Gaya and that the visit is completely spiritual . Also, we do not have any relatives or friends at Gaya to help us with the situation and also the visit to Gaya is only planned for a day or two by most of the travelers. This reckless and irresponsible attitude of the Airlines is of great displeasure and appalling to the flyers. We expect the airlines to make necessary arrangements to deliver the baggage by the end of the day to not face any further discomfort and keep our trust with the airlines going.