[Resolved]  Indigo Airlines — No Payment Failed notification resulting in $500 cost to customer

I had booked a return trip from Singapore to Chennai through the Indigo app. On making the payment, I received a message saying payment initiated. after that I received no emails or messages to indicate that the payment had failed. One week later when I checked, I was told that the payment had failed and it was my responsibility to call IndiGo within 24-48 hours to resolve the payment issue. The ticked had been cancelled and I had to rebook the ticket costing me SGD 527.4 for the same flight.

When a customer makes a payment, it is the responsibility of indigo to inform the customer if the payment has failed. Instead, the customer support tells me that is my responsibility to call them without any notification of payment failure !

I expect indigo to refund the difference in cost incurred due to failure of their payment / booking system (SGD 527.4)

Original Booking:
PNR: JK2CYI
Transaction ID: 21 Aug 2022 07:58 AM
Time: 21 Aug 2022 09:58 AM
Amount : SGD 1557.60

Final Booking
PNR: DPKIXT
Transaction ID: 26 Aug 2022 10:09 AM
Time: Mu8-2rkM1E_ZTf07iTqLnQ
Amount: SGD 2085.00

Differnce in cost incurred: SGD 527.4