IndiGo Complaints & Reviews

On April 14, 2022, I booked a one-way flight ticket for April 20, 2022
From Abu Dhabi to Delhi via MyTrip agency
with INDIGO airline
LUWWXR) PNR, order number LKNFE5)
About an hour after I placed the order on the website, I found out that on this date (4/20/22)
We have a Jewish holiday of Passover - and I'm not allowed to fly - I made a mistake in calculating the dates.
I'm Jewish, religious, observant and don't use public transport on holidays - I've never done it.
Immediately, I tried to contact the company and cancel. or advance the flight date and I was not able to get a response from the MYTRIP company
I wrote a request to the INDIGO company on Facebook - and they said that I would receive a credit for the flight ticket within a few days. - I was promised credit for part of the amount and then for the rest. Emphasizes: I was promised a full refund! (probably through the agency)
(I am attaching the correspondence with them on Facebook)
It is important to note ! I still haven't received any credit on the card! - Apparently Mytrip should credit me.
_

Part 2 - the most important!
In the meantime, I ordered a new ticket for two days earlier because of the holiday.
for the date 19.4.2022
First ticket - from Tel Aviv to Abu Dhabi through the WIZZAIR company (everything went fine)
Second ticket - from Abu Dhabi to Delhi on an INDIGO flight
Through the MyTrip Flight Flight agency: 6E 1836 booking number JPETHQ)
I arrived on a WIZZAIR flight to Abu Dhabi, - passed safely.
After several hours of waiting at the check in, when it was time to board the flight
From Abu Dhabi to Delhi - (INDIGO flight that I purchased from the MYTRIP agency)
The clerk told me that I am not allowed to board because the credit card I used to pay for the flight is not in my name
They required me to show a card ending in the digits 1499
I was helpless - I showed them my credit card from which the transaction was made
I showed them the payment in the bank account
The flight ticket is in my name
And they refused to accept it
I started crying and begging. I told them that I had a holiday, and I had to get to my destination on time.
And it didn't interest them. They were tight-lipped and said that if I continued to cry they would not treat me.
The Indigo clerk really shook his head, he kept talking to other people and ignored me, he refused to explain to me what the problem was.
I tried to get MyTrip through family members who tried to help because I was without a SIM CARD
No one gave me an answer and it was already too late.
The time was 01:00 at night. I did not order to board a flight.
I was left alone in a field hungry, crying and without any explanation of what happened.
The other clerks also ignored me. And they treated me in an alienated and bad way.
I walked around the field, without any address or anyone to talk to
I looked for Indigo's management even though it was already too late
_
I stayed at the airport. I slept in a toilet cubicle all night - because I couldn't find another place (and that was after I was taken out of another toilet cubicle) I didn't want to leave the airport late because I don't know the area.

In the morning I took a room in a hotel near the field at a cost of 80 dollars (I have a receipt)
I arrived in Delhi on 20.4.22 in preparation for the holiday
Unfortunately I lost a train ticket to my first destination. A card that I purchased in advance (card attached)
I had to celebrate the holiday (of Passover) at a certain destination in India and unfortunately I didn't get there because the landing was close to the time of the holiday
And I couldn't take a train or a flight - because like I said, I'm religious and I'm not allowed.
It caused me great grief
I had no choice but to stay for several days in Delhi - even though this was not my plan
And it was very difficult for me to stay there (because our holiday is connected to Shabbat between April 20-24
I had a very difficult time on the trip, my plans changed a lot, the family I was supposed to visit for the holiday left and I didn't have time to meet them on the holiday as I had planned.
I felt injustice because my trip was not long and this time was very precious to me

I demand:
First of all, a full refund for the first canceled flight - the Indigo company confirmed the cancellation and the full refund for me (LUWWXR) PNR, order number LKNFE5)
Secondly, adequate compensation (!) for the second flight - on 19.5.22 I was not allowed to board the flight even though I paid for the ticket. Flight: 6E 1836 booking number JPETHQ)

Flight from UAE to DEL (Abu Dhabi to Delhi) flight date April 22
Canceled with the approval of INDIGO airline I deserve a full refund from the MyTrip agency
LUWWXR PNR,
LKNFE5 order number
Price: $109
CARD : 4814 YISKA SHMUELI

_
Flight from UAE to DEL (Abu Dhabi to Delhi) flight date April 20
I was not allowed to board the flight even though I paid for the ticket
. Flight: 6E 1836
booking number (JPETHQ)
Flight price: £ 90.76
CARD : 4814 YISKA SHMUELI

I want to point out that I received shocking treatment from your official - at the airport in Abu Dhabi
The clerk behaved badly, ignored me because I was crying and he didn't want to talk to me and explain to me what the problem was. I paid a lot of money
I demand adequate compensation for the heartache I went through.
If not, I intend to tell my story wherever possible and also check the possibility of filing a claim with the help of a lawyer.

I'm connected to large groups of travelers, and if you do not compensate me I will have to post my story and warn people not to book through you.

I travel a lot to India, and around all of the world. if you will prove to me that I can trust you I can book through you again.

[protected]@GMAIL.COM

Hi, I was travelling from Istanbul to delhi on 15th Aug in indigo airline 6E-12 with PNR no LSSZQK and after coming home I realised my Apple Watch is missing from luggage. I have travelled in so many flights but this has been my worst experience. Pls help

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : EHUTGL and JP2C2D
Email...

I canceled my flight tickets on 5 th august. I didn't get my refund amount to my account. I already sent mail to customer.[protected]@goindigo.in,
but no response for 5 days.
PNR : YK59JY...

Dear Sir/Madam

Regarding the subject mentioned above, they offered a job and asked for money for the recoupment process.I have also undergone this fraud process.I last my 24000/- amount in this process. Below I mention the fraud person details and amount details.

My sincere request to take it seriously against to the action and put a cyber complaint against the fraud person or consultants. In future not repeat again for others this my humble request to the IndiGo airlines.

Indigo Airlines Bank Details:
Account number: [protected]
IFSC code: KKBK0004618
Holder name: Indigo Airlines
Amount: 1500
MANSI KARN (HR Of Airport Staff)
[protected], [protected], [protected]

--
Thanks and Regards.
Abhishek gowda S
[protected]

Dear Sir or Madame,

on the 26JUL2022 I have booked an international flight with INDIGO from COK to Male – for 2 PAX for 29.900INR.

Now, the same flights (since 5 days) are available with Indigo for just 17.000 INR. INDIGO is justifying this price jump with “dynamic pricing”. As a customer I am feeling deceived as we are being overpriced by almost 13.000INR – which is a lot of money. As a low-cost carrier...

Trying to claim a refund for cancelled flight, we goto plan B, complete the refund process, then get a booking confirmation email instead of any email about refunds.

Have been trying for over 10 days with same results.

Its impossible to contact any human at IndiGo. Each time we try (even when making expensive overseas call), we are met with their stupid robot.

IndiGo cancelled the flight, the refund should have been automatic without us trying to jump thru hoops to get the money back. This is horrible experience. Now going to ask bank for chargeback.

case: 5028314

Hello,
During my travel from Pune to Banglore, I had CPML coupon but none of the Cabin crew member approached me to serve my CPML which is booked under corporate meal plan

Date of travel : 17th Aug 202
Flight : 6E-391 and Seat : 11D

This is purely negligence of cabin crew members.

Pls look in to this, nobody would like to experience such experience.

You can reach me at my personal mail id - [protected]@gmail.com

Thanks & Regards,
Pranaykumar Patil
(+91) [protected]

Hi I am Bipul kumar tiwari
We are journey with you Hyderabad to delhi by flight no 6E2011 seat no 28B.
We are submitted our language in Hyderabad a good conditions but we received at delhi language counter as broken-hearted.

Hi

I have travelled from Nagpur to Bangalore on 15th August2022, flight Number 6E-6874.
At Bangalore airport my bag was missing.
I have raised the compliant with indigo officials.
As per them my bag is taken by someone else and they are trying to reach out to them, But they are not answering.

Now what next if that person is not picked the call ?

I have asked the details of person who picked my bag intentionally or by mistake but airlines official saying that they doesn't have any information about the passenger apart from Name and number of that person.

This is the security measure taken care by indigo airline that they doesn't know who flew with them.

My bag contains some of the newly purchased Sarees and clothes worth of 25K and the bag it self cost 8K.

I want to raise compliant against Indigo Airlines that they are not providing the information about the person who took my bag.

If really they don't have then i want to Raise a RED flag towards there security.

And if my bag is not found then i want compensation of 45k for the lost of my bag and its items.

Regards
Suruchi

We had to miss our flight from delhi to bengluru because we were ten minutes late to boarding time only because we had connecting flight, where we left one of our belongings and we had to wait until we received that. And the cabin crew did not even bother to listen to our genuine reason of being late, while they had half hour left to leave. We were late because of a genuine reason, not our own fault. We were standing at the gate and they didn’t bother to wait.

Hi my name is Nithya Menezes from Kodagu - karnataka.

I found a job offer for Staff Nurse in Indigo at Mysore - Airport.

When I applied for that job, a lady called Nisha approached me asked me to transfer the amount 2, 501 for interview processing .

Then later she arranged a call from a person claiming, he is the duty doctor and took my interview .

Once after my interview, she came...

I booked a ticket with Indigo by paying a fare of Rs.7448 from Mumbai to Nagpur scheduled for 17th Aug 2022, 13:45 pm departure. After this hefty amount, it is asking me to further pay to book a seat!!??

Almost 70%-80% of the flight is shown as paid seats. With Rs. 7448 have I not bought a seat on the flight so I could travel? What is this money paid for if a seat cant be allotted? Why am I required to pay over and above this fare? There could be a few nominal 10-12 premium seats, which is understandeable. What is this practice of making the entire flight seats as being made as paid seats?

A resolution would be to allow the passenger to book seats freely without extra payment except for premium/business seats.

The current practice is clear exploitation, and I genuinely feel this needs to be heard in court and directives issued to stop this exploitative practice asap.

Hi, I travelled from Jammu to Hyderabad on august 12th, 2022. The flight was supposed to land at 9.40 but it was delayed after which the baggage arrival was furthermore delayed and I received my baggage at 11 pm. As we were traveling in a group of 5 with a toddler and as it was already late I did not notice that my check in baggage had been tampered with. After going home when I opened my baggage I realised that the items in my baggage had been opened and 5k cash was stolen from it.

The cash had a sentimental value to it as it was given for rakhi and hence put separately and also because one wouldn’t possibly expect that the security tag will be cut open and cash will be stolen from the check in baggage from a reputed airlines like Indigo. I am completely appalled with the response given by the customer care executives who told that they are not responsible for it and nothing can be done apart from giving a feedback and that I had to report it on real time basis at the airport itself and the airlines is not responsible for it.
How can the airlines not be responsible for it as the baggage is entrusted to the indigo staff when we are travelling with that particular airlines. And how can you expect people to open their luggage at the airport and check if it had been tampered with or not after so many delays or otherwise because you don’t usually expect something like that to happen. This is the first time I experienced something like this and I am highly disappointed with whatever happened and also with how the customer executives responded to the issue.

Hope that my query will be resolved at the earliest and a solution will be provided regarding my missing cash.

My parents and relative were flying via Indigo Airlines from Hyderabad to Gaya via Kolkata (flight 6E-664/7177) in the early hours of today. However, to their despair they came to know that their baggage has been left at Kolkata due to Overload issues along with a few other co-passengers' luggage. Our family was headed to Gaya to perform Ceremonial activities of ancestors during which the incident has happened. The airlines have without informing...

Dear Team Indigo,

Greetings while India is celebrating its 75th Independence day and I congratulate you all for being a part of the country's progress.

I am an English author, journalist and educationist, writing this for a personal reason. I request kindly to read ahead and do the needful:

I was supposed to fly from Mangalore to Amritsar on 27 July 2022 to take my nephew to admit him to Lovely Professional University in Jalandhar. My plan was to complete the admission procedure, leave him at the university, travel to Dehradoon (by train - ASR DDN EXPRESS (14632) PNR: [protected]) to give a class there at a university and then fly from there to Bangalore on 31 July 2022.

Unfortunately, all the flights from Mangalore to Delhi were cancelled. As I cancelled my ticket to Amritsar (KSH5TK), the entire plan was disturbed leading me to abandon the whole journey. While the cancellation of my flight brought me psychological trauma of not being able to reach the college on time and also that I had to abandon a class that I promised at another university, another frustrating part is that the refund for my scheduled return journey from Dehradun to Bangalore (BTJU9R) was done partially.

I had a conversation with a customer care representative regarding the same who politely told me that a full refund was impossible. However, keeping aside the trauma that was brought by the cancelled flights, I earnestly believe that Indigo has a responsibility to provide me with a full refund.

I am attaching all my tickets including my train ticket to Dehradun that also I had to cancel due to flight cancellation.

I request favourable action in this regard, failing which I will be forced to approach higher authorities.

Wishing Indigo the very best in further continuing as one of the major airline companies in the country and thus being a part of India's growth.

Warm Regards,

Preeth Padmanabhan Nambiar
https://www.goodreads.com/author/show/14157150.Preeth_Nambiar

Dear Sir/Ma'am,

I Mr. Zaheed Lokhandwala travelled with Indigo flight no. 6E6463 on 12th August 2022 from Mumbai T2 to Bangalore along with my parents and wife. This email is to make 2 complaints:
1. Delay of our flight by about an hour 15 minutes.
2. On reaching Bangalore airport to our dismay we found that our luggage was not loaded from Bombay and the concerned representatives here informed us that the baggage...

I received a call from [protected]...stating that Indigo is recruiting with a salary of 37000 Rs ...at Pune International Airport and in order to complete the process I must pay 2000 Rs...
He asked me to give a test on the link which will be shared on my WhatsApp number...after giving the test he told me I have been selected and should pay 2000 Rs immediately...when I enquired I found that theres no such policy to pay money for applying ..and when I asked this to the guy he tried rolling over and told money isn't necessary ...He even told he was calling from bangalore

Today calling and message a one number then he has saw a indigo job selected for you. Then i will paid amount 1800 .

Date: 10/8/2022

To,

The Manager,

Indigo Airlines,

Guwahati Airport, Assam

Subject: Baggage Complaint

Sir/Ma’am,

I, Mr. M. Sureshchandra, travelled from Indigo Airlines, flight number 6E 262 on the 8th of August, 2022 from Delhi (T1) to Guwahati Airport, Assam. This letter is to file a complaint concerning my luggage, which unfortunately, got exchanged with another passenger on the aforementioned flight.

My luggage was checked in at Delhi Airport and upon arrival at Guwahati, I did not recognise that my luggage had been misidentified with another luggage. On the same day, I immediately contacted the airport authority to report this mishap and returned the exchanged baggage to the airport officials on 9th of August, 2022 at around 6 am in the morning. My luggage has been located in Tezpur, Assam and the passenger had reached out to me. I request Indigo Airlines to establish further contact and coordinate with their passenger to return my luggage as soon as possible since her baggage has already been dispensed back. My luggage contains essential documents and valuables, and I’m waiting for the airport officials to address this situation as soon as possible. Failing to do so would result in legal action against the passenger.

Kindly reach out to the passenger on contact number provided and update me in this regard at the earliest. For your reference, I’m enclosing my boarding pass along with the luggage identification tags of the exchanged baggage.

Thanking You,

M. Sureshchandra