[Resolved] Indigo Airlines — not allowed me to check-in | |||
Dear indigo services team, I have traveled to delhi on 20th through indigo with my family of 8 members. The final closing check in time was 4:40am and the flight time was 5:35am, i have reached the airport by 4:20am and was standing in the queue to check in by the time i reached the counter they told me that the check was closed, i did show them the proof of my entry and the photo that i have taken while i was in the queue, despite of that they did not allowed me to check in and asked me to buy the next flight ticket, i'm with my family consisting of 8 members and request in possible mean but they are reluctant to allow me to check and forced me to pay the additional amount for the next flight. This is very embracing situation and i left with no other choice apart from paying the money for the next flight, i was charged inr rs. 12, 000/- for the 8 passengers and i have cancelled all the tour plan and checked in before 2 hours today and the flight way delayed by 2 hours, for a fact of not being my mistake you charged me 12000/- and i would request you to reimburse my charges because of your failure. I'm ready to come in front of your person to show them the proofs once again the injustice and agony caused by the indigo staff in hyd airport. Feel free to call me to discuss about this grievance and do the needful at the earliest possible. Thanks and regards, — ramesh surisetti, +[protected]. Was this information helpful? | |||
Jun 10, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support May 08, 2019 IndiGo Customer Care's response Hi Surisetti, We regret the experience. However, be assured that our staff always try to assist our passengers in the best possible manner, In fact, they try to accommodate passengers who report marginally late but it is not possible every time because we can't keep others waiting. Please share your PNR via private message so we may look into it. Regards, Team IndiGo | |||
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