[Resolved] Indigo Airlines — not allowed me to check-in

rsurisetti

from Hyderabad, Telangana

Apr 26, 2019

Address: Plot No 1, Flat No 101, M.R. Residency, East Anandbagh, Hyderabad, Andhra Pradesh, 500047

Dear indigo services team,

I have traveled to delhi on 20th through indigo with my family of 8 members. The final closing check in time was 4:40am and the flight time was 5:35am, i have reached the airport by 4:20am and was standing in the queue to check in by the time i reached the counter they told me that the check was closed, i did show them the proof of my entry and the photo that i have taken while i was in the queue, despite of that they did not allowed me to check in and asked me to buy the next flight ticket, i'm with my family consisting of 8 members and request in possible mean but they are reluctant to allow me to check and forced me to pay the additional amount for the next flight.

This is very embracing situation and i left with no other choice apart from paying the money for the next flight, i was charged inr rs. 12, 000/- for the 8 passengers and i have cancelled all the tour plan and checked in before 2 hours today and the flight way delayed by 2 hours, for a fact of not being my mistake you charged me 12000/- and i would request you to reimburse my charges because of your failure.

I'm ready to come in front of your person to show them the proofs once again the injustice and agony caused by the indigo staff in hyd airport.

Feel free to call me to discuss about this grievance and do the needful at the earliest possible.

Thanks and regards, — ramesh surisetti, +[protected].

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Jun 10, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Apr 30, 2019

Updated by rsurisetti I would like to give more details on the above complaint. The check time is supposed to be closed by 4:40AM

A pic clicked by my son at 4:22AM in the airport
Another two pics clicked at 4:36 and 4:37 while we are in the queue for the baggage check-in.

I have checked with the person who is standing at the gate before I went in to the queue about my flight and he asked me to go through the line which we did.

The moment we went to the counter they said that the check in is closed and asked me to meet the local head "Lizo" and despite showing him all the proofs he didn't allow me to check-in, I have begged, pleaded and requested him to allow at least half of the team to board the flight but he is reluctant and forced me to wait till the next flight and asked me to pay Rs. 12000/- (Rs. 1500 per person). This is insane.

While I was at Delhi Airport on 25th night and checked in 2 hours before the flight at around 8:15PM where in my flight is at 10:35PM, a passenger came in rush to check-in and by then the check-in was closed and he has only 20mins to left for the flight to start. The crew out in Delhi escorted him and on boarded him, I have witnessed this in person in the Delhi airport.

what makes Mr. Lizo and the crew of Hyd to stop me and not allowing me to check in wheren in I'm before time of the last call?

Last but not the least, on 25th the flight was about to start by 10:35PM and we cheked-in by 8:15PM, the flight got delayed by 2+ Hours and there is no one to give an explanation about the same. Though we are in time we have been charged stating that we are late, what about the Two + Hours late by Indigo team?

By looking at my two cases, I would request you to refund the amount (Rs. 12000) that is being collected from me on 20th April.

Appreciate your help and support.

Verified Support

May 08, 2019

IndiGo Customer Care's response Hi Surisetti,

We regret the experience. However, be assured that our staff always try to assist our passengers in the best possible manner, In fact, they try to accommodate passengers who report marginally late but it is not possible every time because we can't keep others waiting. Please share your PNR via private message so we may look into it.

Regards,
Team IndiGo

May 08, 2019

Updated by rsurisetti Dear Team Indigo,

As stated and provided proofs I'm very much before time and in Queue and by the time i reached the counter it was 4:45AM and they did not allow me to check and forced to me buy the tickets for the next flight. I have shared the photo along with the timestamp while I was in queue. Since you have mentioned that you do not want the other passengers to suffer I would like to bring to your notice that on my return flight from Delhi to Hyd on 25th night the flight was delayed by Two and Half hours and they said that some one locked in the immigration hence the delay is caused. Just to be in time, I have cancelled all my day trip and was in the Delhi airport two hours before the check in time and after I checked in i got an sms stating that the flight is delayed. Here is the PNR number of Hyd to Delhi ticket as I'm not aware as how to send the private message.

PNR/Booking Ref.: SD5G2S
PNR/Booking Ref.: GGUH3T

Appreciate your quick action and support.

Thanks and Regards,
Ramesh Surietti
+91 [protected]

May 20, 2019

Updated by rsurisetti Dear Team Indigo,

Do you have any update for me on this case? Please feel free to call me +91 [protected].

Thanks and Regards,
Ramesh Surisetti

May 31, 2019

Updated by rsurisetti Team Indigo, could you please respond to mail.