IndiGo Complaints & Reviews

I am mr nagesh balla i am the passenger in 6e 597. 26 th aprial 9f seat. I have only hand baggage so in hyderabad thay done express security checkin. And 22 gate also. But in chennai your staff 5 people came and take out the flight. Thay dont knows the express security, even i informed in hyderabad thay will do express security. Some of the passengers also used some wrong words on me. After 10 mint's thay came and telling sorry and in lost second thay allowed in flight what is this. I have work at 6 pm in cochin if i miss the flight. Are if any?
Please i need help
[protected]..

I lost my boarding pass, need travel certificate if you can provide me as per below details. Please help

Airline pnr
Ry1mnb

Booking id : fmnja31a7jdre
Booked on : 15 apr 2019 02:32 pm

Indigo
6e-2201
Cabin: economy
Delhi (Del)
Terminal 2
Tue, 16 apr 2019, 12:30 pm
Raipur (Rpr)
Tue, 16 apr 2019, 02:20 pm

We have booked a group booking tickets for group of 10 on 2nd feb. After furnishing the final payment on 24 april, we have checked the faq which says partial cancellation can be done by d-7 and our travel date is 8th may which is still before d-7.

However when i reached out to [protected]@indigo.in they are telling this cancellation policy is applicable only after 18th feb bookings.

But there website doesnt mentioned...

I am trying to get the travel certificate for my travel on 15th march 2019 from indigo since 23.04.2019. I have made the payment of inr 200 on 23.04.2019 but did not received either transaction detail or travel certificate from indigo. I called on customer care and they said we did not received the payment. Since 24.04.2019 till 26.04.2019, indigo did not bother to call or revert to my emails (6 reminders sent) and update the status.

I have already emailed the bank statement for payment upon request.

I have no idea how to get the travel certificate from prestigious airline.

6/3/19 bkk to ccu opted and paid for fast track of luggage, luggage received after nearly 100 -150 bags also accepted and witnessed by indigo employee appointed at conveyor belt ccu... Assurance of refund of fast track by indigo... Till today not initiated from your end, proof of original documents and photos in hand hence claim of refund with 18% interest...

I have appointments letter in indigo airlines my joining date is 28/04/19 but the courier is not available for me but the person"ayush verma" is a cheater he is every pamynt process is clear and i paid it indigo airlines in rs1.50 lakh ruppes but the person ayush verma phone number is switched off he is talking me in 22/04/19 1:12pm and now he is phone number is switched off.
Help me and return my money in indigo airlines. Girima...

Dear Indigo Team,

Very bad evening for me, the full credit goes to the best Airlines of India Indigo. As a frequent flier of Indigo Airlines, I am extremely disappointed at my most recent experience with your Airlines. Get very disappointed after to hear about flight cancellation, time changed & delayed.. ... We had waited more than 20 min. after getting landed at Bengaluru Airport & get down from aircraft on airport ground for the bus... My anxiety level grew as well.

I arrived early evening to Nagpur airport for my scheduled flight 6E-431 Nagpur to Bengaluru. The flight was scheduled at 6.50pm on 16th April 2019 PNR No. RMNB9R, XC366V, OJH8JN

Upon checking the electronic display in the terminal, I saw that the flight was listed as cancelled. I immediately asked the agent if she had any additional information. She told that the flight is cancelled from last 5-6 days, but I didn’t receive any SMS, Mail or Call regarding the cancellation of the flight, same time since yesterday received some SMS on my Mobile Number regarding the other information from Indigo Airlines. But no communication for flight cancellations…. from Indigo...

Now the alternate options given by the Indigo was not practically convenient for me

My earlier flight travel time Nagpur to Bengaluru was 6.50pm where suppose I reached by 8.25pm but as per options given to me total travel time increase by 4 hours. I have to travel late with my family Nagpur to Bangalore 8.25pm 6E-436, I will reached by 10.30pm

Not only this.. We had waited more than 20 min. after getting landed at Bengaluru & get down from aircraft on airport ground for the bus.. I think this is very big serious security issue & poor service by the airlines company… This type of lacking security in big concern. I had asked the Indigo staff as per Indigo Staff at Bengaluru Airport this is small issue this kind of things happens don’t worry will arrange the bus.. Said to me… You know as much as I do." and taken my boarding pass picture from his mobile..

Very casual approach for the such a serious security issue.. DGCA & Airport Authority should take action on this..

I am very shocked to see the Indigo Airlines approach towards the customer safety, security & convenience…

I reached my destination by 2am.. 4 hrs late as per my planned schedule.. we will choose the air travel for save the time but due to all this customer suffer.. Who is responsible??

As the scheduled time of the flight changed my all future Hotel booking get altered, I had planned this trip well in advance with flight, Hotel Booking all I missed, I don’t know what to do now really very helpless. I believe Indigo Airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's inability to plan for problems, as well as the communication breakdown that occurred.

I traveled from Nagpur to Bangalore in Indigo Airlines 6E-436 Booking ID: NF[protected] on 18th April @20:25 - as I wanted to carry my 32 inches LCD TV along with me so I had inquired with Indigo airlines customer care prior leaving to Airport which was allowed indeed for free of cost.

When i reached airport they asked me to avail a service known as Indigo Fast Foward for which they charged RS 450 in the name of safety and extra care (FF Indigo), but it was total disappointment because i found my tv 's display damaged and had to bear the loss nearly 10k.

I demand an answer and compensate the loss at least.

I v vinay kumar booked a ticket in jan 2019 from kochi to nagpur for may/5 under pnr jgyjxj on defence booking. Due to present security senario my leave is cancelled and iam not able to travel. My onward booking was already cancelled and i was fully refunded. (Pnr - tkdltn). Request refund my return journey also considering present situations. Thanks

Booking ref. No2019/reg/2307254

Good morning sir/madam. With above booking ref. Have booked 8 tickets (6 adults+2children) to travel hyderabad on today 24th fl. Indigo 6e384.
We all 8 people landed port at 4.45am, waiting in que to check in. Due to rush were in diff. Que, out of 8 people 2 were got boarding pass, we 6 were left, on reaching counter said it was closed, no announcement was made, while asking said system were under silent mode. For a important family function we all were to go together. Inspite of repeated request the counter staff denied to do check in and issue boarding pass. My son who got boarding pass, requested the indigo staff at lounge, were agreed to let us in but the counter indigo staff denied and due to their mistake we 6 people could not travel as planned, lost our ticket money and importantly could not attend function at right time.

Have travelled many times in different airline including indigo, this time staff of indigo at airport behaviour and the way of treatment to passenger to senior citizen like me is worst and made us tension and worries.

Due to this the indigo staff forced us to book another ticket to a additional cost of rs.15000/- and to wait airport for more 4hrs to catch next flight. Though counter closing time is 10mnts left, and 50 more minutes to start light indigo staff refused to issue us boarding pass.

Would request your goodself to take action to the concerned and staff and refund the excess fare to us.

Thanking you, regards.

K. Padmanabhan

[protected]
[protected]@gmail.com

I've never found an airlines that's poorly managed as indigo. They have a poorly trained staffs from the counter till the flight attendants. They have no sense of responsibility for customer comfort nor baggage. I know it's an economy class, but for the amount we pay you, we should be promised hospitality and comfort at least.
In the transit, i've lost my black colour bag with all my clothes, my books and gifts for my family in it. I've complained to qatar airport about this and their still tracking...

Hi am shreya kothari. me and my husband were to travel to jaipur on 6/12/18 on flight noG8 390 starting from mumbai at 10.50am as we reached airport on time at 9, i had done webcheckin. we were told that flight was prepone to 8.00am. we were not informed by any means to us either call or msg. then they make excuses that they had called on my husband number and have recording of talking with him. when we asked them to show us the recording they didnt. we never got any call from indigo about change of schedule. manager of indigo at counter immediately agreed to refund us the money and made us filled the refund form. on same day same time, we booked another ticket for evening flight to jaipur which costed us more and our work got disrupted with losses along. today it will be 6months and yet we havent received our refund money. such a reputed flight company and yet behaving like a beggar of not refunding... attaching photo proofs of the complain letter and manager on this process.

We were travelling from delhi to surat on 23rd april, 2019. Unfortunately i forgot that my power bank was in chek-in baggage. During security check it was found and indigo gave a call for the same. Immediately i reported to the security counter and i understand that my power bank was found in bag. Indigo executive told me that we can't give this power bank to you can't take it from security area. I requested them as i forgot it in check-in baggage. Security personnel told me that it is enough time to board the flight and they have to give it back to the passenger. But the executive refused to it. I told him to register a complaint for the same and he replied that you can do it on mail. I immediately called indigo customer care and explained them all. They also refused to log a complaint and transferred the call to baggage section there also they refused to log a complaint. I just told them to log a complaint and give it in writing that they can't give power bank back. What i understand that security is above airline officials. Security was telling the executive to give power bank back but he didn't listen that too.

Here my point is to fight for my right not for the power bank. When security was instructed airline personnel to give back the bank. He refused it. And they are not registering my complaint nor they are replying on written mail that they can't give the power bank back.

My pnr was vhnjxj.
Timing when i check-in to airport was 4:30 a. M. They called me on 5:15 a. M. And flight departure timing was 6:35 a. M.

I am regular customer of indigo airline. I leave in bhubneswar and my family live in visakhapatnam. The flight used to have non stop flight service from bhubaneswar to visakhapatnam and visakhapatnam to bhubaneswar. That is flight number 6e 557 which used to start from kolkata and then bhubaneswar then visakhapatnam and last chennai. I and lots of passengers from both vizag and bhubaneswar are having lots of inconvenience due to cancellation of this service. I request and indigo to restart this service

We are comming from goa with my family alongwith 2 children, by airasia pnr cws8fs dt.15.4.2019 departure time from goa at.17.45 arrives in hydrabad was 18.00hrs, but airasia arrives at 18.15hrs. Luggage got from belt at 19.35hrs. The connecting flight was indigo in hydrabad pnr emi29r at.20.30hrs. Reported in counter at.19.43hrs, there was a lady busy in phone for 4 minuts. She refused to check in and offer for next flight in next day at.23.45hrs by the consulting mr. Okib sir (Indigo check in officer at hydrabad airport). We have to pay rs.10000/- instantly for the grab of next flight on.16.4.2019 at.23.45hrs. So, we have faced a lot of extra expenses rs.10000+7000 hotels expenses for this causes, so, please arrange to refund our excess aforesaid amount.

Very sorry to say that i traveled today from delhi to patna from flight 6e738. When baggage received at patna airport, i found it in damaged condition. On reporting to indigo staff they said that it’s normal and they will not even acknowledge my complain. They said it might have happened due to conveyer belt and they will not acknowledge the complain

I request you to look into matter.

Thanks
Sandeep

Mob:[protected]

Hello,

I would like to file a complaint against indigo airlines, i was flying from delhi to istanbul via doha on 11th april 2019 and from istanbul to delhi direct on 21st april 2019, flight no’s 6e11 and 6e12 respectively.

The journey from delhi to istanbul via doha was about 11 hours and from istanbul to delhi was around 7 hours. So me and my husband were travelling together so i asked the air hostess to fill my 500ml water bottle between 2 o[censored]s... She straight away refused and just gave us 2 glasses of water. So i would like to ask that asking to fill 500 ml bottle with water was too much for a 11 hour or 7 hour long journey between 2 people???

I suppose no.. So highly recommend indigo to train their staff and have adequate resources to provide their passengers. And also improve their quality of service because even passengers have paid respectfull amounts to the company for not such kind of service.

And the second most important thing, as the journey was long we had booked meals with the airlines.. Charging around rs 600 per person per meal. As we were booking they asked veg or non veg meal so we expect the meal provided by them will consist of some freshly made food. But not we were wrong they had maggi cuppa mania, and some sandwiches which was very limited in quantity and some other # vacuum packed food for a 11 hour long journey. As our flight was from doha they should have either allowed us to get down and we could fetch some food of ourselves or they should have provided some decent meal for this long journey.

And it’s not that indigo flights were cheaper the fare charged by them is around rs, 28000 per person round trip. Which is not cheaper at all... And providing us such services is unacceptable.

They should train their air hostesses how to treat passengers on board.

Though indigo has started with international flights but it seems they are not yet ready with the services to be provided on a international
Flight.

Will provide the pnr no if required

I would like to submit a complaint on IndiGo ground staff. My flight details:

Booking Reference: JH27VW
Flight Date: 16 April 2019
Origin: New Delhi
Destination: Kuala Lumpur

- In this case, i was misplaced my SEALED Special Edition alcohol liquid (1 bottle) that i purchased from Duty Free in my carry-on bag
- The immigration officer at Delhi Airport got a hold on my item & try to help by suggesting that i can contact IndiGo Staffs at my gate to help me putting my item on the check-in baggage
- I tried to follow immigration suggestion & do the following: 1) Went to the gate, NONE of the IndiGo staffs are standby at the gate desk 2) Went to the airport information centre to call the Indigo Staff. IndiGo staff from the line confirming they would help & will meet me at the immigration to pick my item. 3) I went back to the immigration, after 15 minutes waiting no one from IndiGo came. 4) I went back to the information centre, just to be informed that all the Ground Staff is already at the gate
- I went straight to the gate. I spoke to one junior staff that apologized to me because they actually got the phone call from the airport information center but they just didn't came.
- I spoke to the senior staff named Mrs. Pujo Nahar, i tried to clarify IndiGo SOP related to this event - then she made some unethical comments telling me that IndiGo deliberately won’t help me & suggestions i got from India Immigration Officer is WRONG. And she just ignore me after.
- This case handling is very unprofessional, not helpful at all & it cost me $USD 100 for losing my item

Please take action of this matter & i can be contactable through email ([protected]@gmail.com). Thank you.

- Jessica

Respected Sir/Mam,

I am a frequent customer of Indigo.
My name is Bikas Chandro Das.

I have an indigo flight on 21st April from Pune to Dhaka.
When I received my baggage at dhaka airport, the baggage is broken (The handle and the wheels) and the chain of the baggage is open.

The customer has forced me take 700 BDT to repair but the parts of the baggage are not available in the market...

I checked in on time got the boarding pass and i reached the gate 5 mins before departure because in security checked they all messed up ...and wasted my time...i requested the indigo customer support to give the next flight ticket..and they charged 1500 per ticket...even thought i was not my fault then also they charged...i want the details of the payment they took from me...