IndiGo Complaints & Reviews

I am regular customer of indigo airline. I leave in bhubneswar and my family live in visakhapatnam. The flight used to have non stop flight service from bhubaneswar to visakhapatnam and visakhapatnam to bhubaneswar. That is flight number 6e 557 which used to start from kolkata and then bhubaneswar then visakhapatnam and last chennai. I and lots of passengers from both vizag and bhubaneswar are having lots of inconvenience due to cancellation of this service. I request and indigo to restart this service

We are comming from goa with my family alongwith 2 children, by airasia pnr cws8fs dt.15.4.2019 departure time from goa at.17.45 arrives in hydrabad was 18.00hrs, but airasia arrives at 18.15hrs. Luggage got from belt at 19.35hrs. The connecting flight was indigo in hydrabad pnr emi29r at.20.30hrs. Reported in counter at.19.43hrs, there was a lady busy in phone for 4 minuts. She refused to check in and offer for next flight in next day at.23.45hrs by the consulting mr. Okib sir (Indigo check in officer at hydrabad airport). We have to pay rs.10000/- instantly for the grab of next flight on.16.4.2019 at.23.45hrs. So, we have faced a lot of extra expenses rs.10000+7000 hotels expenses for this causes, so, please arrange to refund our excess aforesaid amount.

Very sorry to say that i traveled today from delhi to patna from flight 6e738. When baggage received at patna airport, i found it in damaged condition. On reporting to indigo staff they said that it’s normal and they will not even acknowledge my complain. They said it might have happened due to conveyer belt and they will not acknowledge the complain

I request you to look into matter.

Thanks
Sandeep

Mob:[protected]

Hello,

I would like to file a complaint against indigo airlines, i was flying from delhi to istanbul via doha on 11th april 2019 and from istanbul to delhi direct on 21st april 2019, flight no’s 6e11 and 6e12 respectively.

The journey from delhi to istanbul via doha was about 11 hours and from istanbul to delhi was around 7 hours. So me and my husband were travelling together so i asked the air hostess to fill my 500ml water bottle between 2 o[censored]s... She straight away refused and just gave us 2 glasses of water. So i would like to ask that asking to fill 500 ml bottle with water was too much for a 11 hour or 7 hour long journey between 2 people???

I suppose no.. So highly recommend indigo to train their staff and have adequate resources to provide their passengers. And also improve their quality of service because even passengers have paid respectfull amounts to the company for not such kind of service.

And the second most important thing, as the journey was long we had booked meals with the airlines.. Charging around rs 600 per person per meal. As we were booking they asked veg or non veg meal so we expect the meal provided by them will consist of some freshly made food. But not we were wrong they had maggi cuppa mania, and some sandwiches which was very limited in quantity and some other # vacuum packed food for a 11 hour long journey. As our flight was from doha they should have either allowed us to get down and we could fetch some food of ourselves or they should have provided some decent meal for this long journey.

And it’s not that indigo flights were cheaper the fare charged by them is around rs, 28000 per person round trip. Which is not cheaper at all... And providing us such services is unacceptable.

They should train their air hostesses how to treat passengers on board.

Though indigo has started with international flights but it seems they are not yet ready with the services to be provided on a international
Flight.

Will provide the pnr no if required

I would like to submit a complaint on IndiGo ground staff. My flight details:

Booking Reference: JH27VW
Flight Date: 16 April 2019
Origin: New Delhi
Destination: Kuala Lumpur

- In this case, i was misplaced my SEALED Special Edition alcohol liquid (1 bottle) that i purchased from Duty Free in my carry-on bag
- The immigration officer at Delhi Airport got a hold on my item & try to help by suggesting that i can contact IndiGo Staffs at my gate to help me putting my item on the check-in baggage
- I tried to follow immigration suggestion & do the following: 1) Went to the gate, NONE of the IndiGo staffs are standby at the gate desk 2) Went to the airport information centre to call the Indigo Staff. IndiGo staff from the line confirming they would help & will meet me at the immigration to pick my item. 3) I went back to the immigration, after 15 minutes waiting no one from IndiGo came. 4) I went back to the information centre, just to be informed that all the Ground Staff is already at the gate
- I went straight to the gate. I spoke to one junior staff that apologized to me because they actually got the phone call from the airport information center but they just didn't came.
- I spoke to the senior staff named Mrs. Pujo Nahar, i tried to clarify IndiGo SOP related to this event - then she made some unethical comments telling me that IndiGo deliberately won’t help me & suggestions i got from India Immigration Officer is WRONG. And she just ignore me after.
- This case handling is very unprofessional, not helpful at all & it cost me $USD 100 for losing my item

Please take action of this matter & i can be contactable through email ([protected]@gmail.com). Thank you.

- Jessica

Respected Sir/Mam,

I am a frequent customer of Indigo.
My name is Bikas Chandro Das.

I have an indigo flight on 21st April from Pune to Dhaka.
When I received my baggage at dhaka airport, the baggage is broken (The handle and the wheels) and the chain of the baggage is open.

The customer has forced me take 700 BDT to repair but the parts of the baggage are not available in the market...

I checked in on time got the boarding pass and i reached the gate 5 mins before departure because in security checked they all messed up ...and wasted my time...i requested the indigo customer support to give the next flight ticket..and they charged 1500 per ticket...even thought i was not my fault then also they charged...i want the details of the payment they took from me...

Hello sir good morning
Mera name sheshnath arya s/o nathuni paswan hai mai indigo air lines job ke liye 27000 hajar rupaye diye the jisme mujhe job bhi nahi our nahi mera paisa waps mil raha hai maine paisa prem chandra ji mo [protected] [protected] hai our ankit misra [protected] ji ko diya tha maine jis acount me paisa diya tha unka acount no. Hai bank of baroda a/c[protected] ifce code barb0kaidel hai atah aapse nivedan hai ki mera paisa waps karne ka kripa kare nahi to es aadmi ko pakdne ki kripa kare mera mo [protected]

Hello sir,

I got cheated by the indigo air booking system; it is faulty. Please help! I think it is designed to cheat.

I have a pnr for a gau-pnq journey (Ymfgjh). I have been repeatedly receiving an email (Reproduced below) from the last several days. It keeps on creating the impression that there is a major disruption in my gau-pnq journey. Nothing has changed; not even the timings. The only change is a change in flight number.

Out of curiosity, i clicked on the given linked and saw that it gave me a few flight options. The original flight booked had no change in timing (Just a flight number change). Out of curiosity, i selected an alternative flight and clicked; expecting me to be taken to a page where i will be asked if i want to confirm. However it took me to a blank page where the message was something like this “please try again or contact our call centre at +91-[protected] or[protected].”. This is attached. Before calling the call centre, i checked my flight details online, and to my surprise saw that my return flight had been changed by the system (Despite it giving me the message that it cannot be done online). I did not want it to be changed at all. Then i called up the call centre, and the agent started talking like a parrot about your rules and regulations, ignoring the customer’s issue with the fact that your online booking system is faulty, and i got cheated by it.

I did not want the change in flight. I was trying to figure out how this works. Indigo cannot force customers without asking them to confirm (Like they do otherwise) and sending out a false message. Please help!!!

With warm regards,

Parthajeet

Email from indigo

Dear 6e customer,

Greetings from indigo.

This is in reference to your booking under the pnr ymfgjh.
We regret to inform you that your current itinerary has been revised due to operational reasons.
The revised flight details are given below:
6e-6248/ 746, on 23 apr gau-ccu/ccu-pnq[protected]/[protected], scheduled to depart at 2030 hrs and arrive at 0220 hrs.

To stop receiving repeated notification, we request you to accept, choose alternate flt or cancel at no charge by clicking here.

If you were already aware of the revised schedule, kindly ignore this email.
• download our app http://mobile.goindigo.in to check flight status
• follow us on twitter at #indigo6e
• you can send sms: st [space] flt number [space] date in ddmm format to 566772 to know your flight timings
• call us at[protected] or [protected] we look forward to serving you on board soon.

Regards,
Indigo

I lost my prescription glasses on this flight from amritsar to dubai. I was on the window seat. I remember placing my prescription glasses on the seat bag in front of me but when i woke up i could not find it. I tried telling it to the cabin crew but they insisted on me deboarding the place as i had over slept on the plane. I hurriedly carried my things and in the process had to wear my other prescription glasses. I immediately joined work hence did not get the time to submit a complaint. The prescription glasses are green mixed with brown in colour.

Respected Sir,

I Am Frequent Customer Of Indigo,
Name : Mohit Jain, Indore [protected]

This Is To Inform You
That I Took Indigo Flight 6E 1762 and 6E 807,
From Phuket To Bengluru,
And Bengluru To Indore
On 18th Of April..

My Baggage Was Found Broken,
When Received At Indore Airport,
Also Reported Same To Ms. SAPNA (Indigo Ground Staff at 15:50) She Told To Mail You, As She Cannot Help Me More..

Kindly,
Help Me To Recover My Loss,
The Bag Was Purchased Just 4 Months Ago,
It Was Of Approx Rs 13, 000,
Buyed From Bangkok
During My Visit In 2018..

Thanking You In Anticipation..

Warm Regards,
Advocate Mohit Jain,
Indore
[protected]
[protected]

Dear sirs,
1. We are in tours & travels business and dealing with m/s interglobe aviation limited for our travel arrangements. Our banker is icici bank.
2. On 03 november 2018 we have sent cash amounting to inr 4, 00, 000/- for deposit in to our icici bank current account no.[protected] and later transfer to m/s interglobe aviation limited (Icici bank account id.[protected].
3. Our representative has deposited the cash in icici bank in favor of m/s interglobe aviation limited (Icici bank account id.[protected].
4. The remitted cash meant for ticket charges of our clients for their well-planned tour program. M/s interglobe aviation limited now stated that they could not accept the amount due to their company policy.
5. Since the cash in question received towards charges of travel program of our esteemed customers (Source of income can produce), you are requested to ask the airlines to accept one of our following request: -
A. Pay back the amount to our icici bank current account no.[protected] immediately.
B. Honor airlines tickets for the worth of inr 4, 00, 000/- on need basis.
C. Give credit note for the amount.
6. Our representative being not known the implications was either advised to remit the cash in question in to our current account or refused to accept the cash for remittance to m/s interglobe aviation limited (Icici bank account id.[protected] by icici bank considering we as their client.
7. We have not received any notice from income tax department until date to pursue with them.
8. Considering our financial constrains (Due to block of inr 4, 00, 000/-) experienced during the peak time of tour program business in summer vacation, consider this as a special case and release the money immediately.

Thanks & regards,

Spentime holidays

I am kishorkrishna i uploaded my resume in quikr.com. I got a call 13/04/2019 from the guy named sonika sharma her mob is [protected] she told that i was shortlisted in indigo airlines as ground staff so asked me to pay 2000 she said tat it is refundable so i payed it. Later she conducted telephonic interview and told next day tat i was recruited then again he told to pay 7100 immediately to get the call letter to. And next day she tolad me for insurence purpose pay 12200 i pay that and next day she told me for offer letter and dress and training purpose pay 14000 i pay that payment

Sbi bank
Name: madhu sharma
Account no. - [protected]
Ifsc code : sbin0008110

I refused to pay it. I asked for refund now but she was asking my card details i refused to give those details she is not anwersing properly she told me tat she cant give back my money and not to disturb her again... Now am trying to reach her but she is not picking my phone call... Pls kindly help me to get back my money.. Pls refund my money

I am travelling in flight no. 6E175 from bangalore to surat on[protected] and due to poor service of indigo i missed the flight and even they are not announcing and they departure their flight and at the time of rebooking of flight they charged very higher price as compare to my friend flight ticket. So claim to reimburse my charge as bcz i was urgnt to go surat but due to poor service i missed the flight and paid very high amount..please give me justice

I am extremely sorry to inform you that me mrs. Momtaz begum and my friend jhorna begum bought your ticket from kolkatta to dhaka and our flight was on 23 march 2019 at 16.10. Accordingly, we entered your airport at 14.30 but your office/officers did not cooperate us once they told us to follow (C) this line and another one asked us (F) then again someone told us to follow (H). Then finally they refuse us from h counter. They told us "you cannot carry and handbag with your hand, if you want to carry you have to pay us 9000 rupee". But why we want to pay more but your officer did not allow us to entered into. They we tried to throw some our cloth and chocolate. But your officer did not allow us to throw any of it.
Finally we want to go out your officer could not allow us to go out. Then 19.30 we get out from the airport.
Such a behavior is not accepted from your reputed company and now we would like to inform you to return our money alongwith the compensation for our harassment.

Mrs. Momtaz begum and
Jharna begum

Dont book indigo flight! Cheating people by indigo filed staff. This is the experience sharing with you all.,.in my last journey, from hyderabad to mumbai, observed, that counter staff, refusing online ticket with small small reasons, the same ticket converting for high amount from people as on emergency basis. For ex 5000 ticket collecting amount that same ticket up to 20000. So please stop booking ticket for indigo

Booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines.i already paid rs. 200/- and 400/- on 4th april 2019. So this complaint is about that till i dont received any certificate.
the payment details are.
IGAFVMSXG0 through indigo air payment

the travel details are:
indiGo Passenger(s) :Mr Abhijit Banik, Mrs Priyanka Bera, Master ayushnik Banik

from AGARTALA to KOLKATA
date : 31Oct18
PNR: KDGE7Z
booking through: irctc
Email : priyanka.[protected]@gmail.com

Please provide me a travel certificate as early aspossible.

regards

abhijit banik

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. I already paid rs. 200/- and 400/- on 4th april 2019. So this complaint is about that till i dont received any certificate.
The payment details are.
Igafvmsxg0 and igafvmrw9 through indigo air payment

The travel details are:
Indigo passenger (S) :mr abhijit banik
Flight number: 6e 392 (A320)
From indore to kolkata
Date : 15oct18
Booking reference: myuspi
Booking through: irctc
Email : priyanka. [protected]@gmail.com

Please provide me a travel certificate as early aspossible.

Regards

Abhijit banik

Ame : arun p s
Telephone : [protected]
Email : [protected]@gmail.com
Booking reference : zen16p
Origin city : bangalore
Destination city : kochi
What is the nature of your query : complaint
This is regarding our : complaint airport services flight missed zen16p apr[protected]:12
What's it about : flight missed
Feedback : did the web checkin, entered airport before boarding is started. Since i did not have hard copy requested the indico checkin counter to print my boarding pass which i did web checkin. It was rejected telling the gate is closed. The gate was not really closed that time. That was really a cheating. Please treat this a cheating complaint.

I had to miss my indigo flight (6e 822) on 7th april, 2019 due to malpractice and callous behaviour of the airline staff in the airport. I had reached on time and i was issued the boarding pass, but was denied entry at the boarding gate although more than 20 minutes was still left for the departure. Normally they don't start boarding before 20 minutes of departure, but on that particular day they started boarding 50 minutes before departure and announced final call at more than 35 minutes before departure. This i have never seen before. Many other persons also missed the flight.

I complained to the airline but i was told that since i was late, it was my fault so i was denied entry and no refund was provided.