[Resolved] Indigo Airlines — not allowed to board (check in issue)

Prashant22

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Date: 22/04/2018
Pnr: y7fgvr - 6e 684

I arrived the airport on time and tried to check in almost before 60 minutes but not allowed to board.
While standing in queue indigo executive asked to collect boarding pass from machine, as boarding pass machine was not generating boarding pass might some technical issues, when informed to indigo executive, i was asked to stand in the queue again to collect my boarding pass. When i reached in check-in counter, still there was enough time (45 -50 minutes) for flight departure but indigo team didn't provide me with the boarding pass.

This is my first experience with indigo. I heard indigo is best in handling their customer and resolve all the issue's of their customer, but what i experienced was completely opposite of what i have heard. Executive were not ready to help and not at all polite.

Because of my choice to travel with indigo, i have to suffer a lot, also i wasted my rs 4947 and missed my important job interview.

I hope you will not let me down and surely look into my issue.

I am expecting for refund of my payment and hope in future i will have good experience with indigo.

Thank you

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May 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

IndiGo Customer Care's response Hi Prashant,

We regret to hear about your experience regarding your travel in flight 6E-684 from Bengaluru to Delhi which was scheduled to depart at 16:55 hours on 22nd April 2018. As per policy, Check-in counter closes 45 minutes prior to departure. Our staff has no reason to deny boarding to passengers who report on-time. Based on our records, you reported at 16:19 hours on the counters. Since our counter was closed at the time of reporting our staff was unable to accept you for the flight. Further, we believe this could have been handled in a better manner. Therefore, we have shared your experience with our airport team on the need for displaying a customer-friendly demeanour at all contact points. We look forward to your understanding for the need of our policy. Please be assured of our constant endeavour to provide hassle-free experience to our esteemed customers.

Regards,
IndiGo Team