IndiGo Complaints & Reviews

Address: Gurgaon, Haryana

Website: www.goindigo.in

This is regarding my indigo travel experience and booking reference# a8ik8v.
Travelled from singapore to hyd in silk air and took indigo as my connecting flight from hyderabad to bhubaneswar.
When i booked my ticket in indigo website, i selected additional 15kg for both onward and return trip and i received confirmation for the same from indigo system on 24-mar-2018 at 8:43pm singapore time with itinerary details via email including the below that shows the charge details inr 750 for both onward and return trip. Refer below ixbb inr 750 charged for both onward and return trip.

Subsequently on 13-apr, i changed the return trip flight timing from 7:30pm ist to 11:40am ist, 14-apr. Note that when i booked the ticket originally, i chose flexible option (No change fee) for bbr-hyd trip.
When i went to bbr airport on the day of travel, i was told i did not pay for excess baggage for bbr-hyd and indigo personnel @airport asked me pay inr.4, 500 for 15kg excess baggage. I had to pay as i did not have choice as airlines insisted that i did not pay for excess baggage for bbr-hyd though i showed the ticket which clearly showed i paid.
After i returned to singapore, i raised a complaint to indigo customer service but indigo customer service insist that i did not pay excess baggage for bbr-hyd whereas my original email received on 24-mar from indigo clearly shows i paid inr 750 for bbr-hyd sector.
Mansi negi from customer service called me on 25-apr but unable to explain the discrepancy instead insisted that as per indigo records, they did not receive excess baggage charges for bbr-hyd sector.
Its irony that indigo sends me email with itinerary in which it shows i paid inr 750 for hyd-bbr and inr 750 for bbr-hyd (Which i chose during the booking and duly paid) but again the same indigo insists that i did not pay.
Appreciate indigo investigates this thorough so that the inconvenience i went through is not repeated to me and other passengers in future.

Thank you very much.

May 26, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

IndiGo Customer Care's response Hi Vincent,

We regret the inconvenience caused to you. We would like to share our finding with you, international connection baggage was added for onward and return sector. While rescheduling for return sector same was removed from your side and the amount was adjusted in the rescheduling amount. As international baggage was not added in the itinerary, our staff charged you for the excess baggage at the airport. We look forward to your understanding.

Regards,
IndiGo Team

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L

Laston Aron Dsouza

from Mumbai, Maharashtra

Apr 26, 2018

Right now I am at Mumbai domestic airport waiting for my flight 6e6621..the flight is delayed by almost 2 hours( as per the screen )..and no exact reason is provided by indigo.I have to reach urgently to mangalore..

Reply

IndiGo Customer Care's response, Apr 26, 2018

Verified Support

Hi Laston,

Thank you for sharing your experience with us. We sincerely apologise for the inconvenience caused to you due to the delay in flight 6E-6621 from Mumbai to Mangalore on 21st April 2018.
After reviewing the matter internally, we would like to inform you that flight 6E 6621 was delayed due to IndiGo operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle free experience on your next journey with us.
We highly appreciate your patience and understanding in such situations, and look forward to serving you on board soon.

Regards,
IndiGo Team

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Address: New Delhi, Delhi

My name is kishore menon father of captain (First officer) kiran kishore
Was on standby on flight 6e232 from chennai to bangalore on 23.04 2018
The flight was schedule for departure at 2115 hrs. I reported at the indigo
Counter at 2015 hrs and approached the attendent at the counter for a print
Out of my ticket so as to get inside the airport for further procedures.
She told me that i was not entitiled for...

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Address: Imphal East, Manipur, 795001

I have book tickets from delhi to imphal on makemytrip portal but mistakenly i have given my name (K levi rongmei) in the 1st passenger name which my son name viz k reuben rongmei should be written, the allotted pnr is kyshms.
So, kindly change the name of passenger k levi rongmei to k reuben rongmei.

Thanking you.

With regards,

K levi rongmei

May 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

IndiGo Customer Care's response Hi,

We understand your concern. Kindly contact our call centre team at [protected] in order to assist you further.

Regards,
IndiGo Team

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I was travelling by Flight No.6E 321 from CCU-GAU. The PNR No. was NBL7PP.
After landing at Guwahati, I found that one of may bag was fully damaged. The Ground staff after checking the same took some photographs of the bag and settled the issue for Rs.300/- and I was told that this amount will be credited to my account within 3 working days. However I am still waiting for the same even after repeatedly following up with the customer care.
Please look in to it.
Name : Mrs. Rashmi Dwivedi
(M) : [protected]
Email : [protected]@yahoo.co.in

Jun 6, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 25, 2018

IndiGo Customer Care's response Hi,

We understand your concern. Kindly allow us sometime, while we look into this.

Regards,
IndiGo Team

Verified Support

May 01, 2018

IndiGo Customer Care's response Hi,

Please bear with us while we are working on this.

Regards,
IndiGo Team

Verified Support

May 03, 2018

IndiGo Customer Care's response Hi,

We sincerely regret the delay in the refund process. Further, we have initiated the refund from our end and the same will reflect within 7working days.

Regards,
IndiGo Team

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M

Mrinmay40

from Nagpur, Maharashtra

Apr 28, 2018

I was travelling with my family by Flight No.6E 404 from CCU-NAG. The PNR No.EHBN5K.
After landing at Nagpur, I found that three of my bag was damaged. I contacted one Indigo staff name was Sewta, she advice me to complaint online with the details.

Mrinmay Bal
Nagpur
[protected]

Reply

IndiGo Customer Care's response, Apr 30, 2018

Verified Support

Hi Mrinmay,

We were concerned to note your experience during your journey with us on 6E 404 from Kolkata to Nagpur on 27th April 2018 and understand that a piece of baggage has been damaged.
Our endeavour has always been to deliver all passenger baggage at the destination in a good condition. We would like to confirm that as per IndiGo’s Conditions of Carriage (“COC”), the damage reported by you is categorized as minor wear and tear of a baggage. While we apologize for any inconvenience caused to you, such minor wear and tear would not warrant any compensation. Therefore, we are unable to initiate any compensation in this regards. Further, we would like to inform you that we have cascaded your feedback concerning this incident with our airport teams to avoid the reoccurrence of such incident. Please be rest assured that we try our best to assist our passengers in best possible manner.

Regards,
IndiGo Team

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Address: 560032

My wife p neelaveni who is 7 and half months pregnant women travelling with her father p neelakathan on 22nd april 2018 was purposefully misguided and created trouble during onboarding.

My wife and my uncle reached airport and completed security check by 5 pm and they sat gate 12 as per the onboarding pass.

At the end they called her and told gate was changed and asked her to come gate4 which is very far

When she went to gate11 again they said "no madam go to gate 04 again" which made my wife to go back all the way and finally at gate 4 they siad time is over we cannot onboard you at 5:35pm

No one concerned about the pregnant women and they made her to wait

This happened purposefully from indigo why because luggage we gave during checkin returned in 30 min which means they sold the ticket upfront and they misguided a pregnant women.

May 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Apr 23, 2018

Updated by Hari kishore Javvaji Booking ID NF[protected]

Journey Date : April 22nd 2018

PASSENGERS PNR STATUS E-TICKET NO.

1. Pasupuleti Neelaveni, VFJ7KG Confirmed VFJ7KG
2. Pasupuleti Neelakantham, VFJ7KG Confirmed VFJ7KG

Apr 23, 2018

Updated by Hari kishore Javvaji Indigo Airlines

6E - 7134

BLR

BANGALORE

18:30 hrs, 22th Apr

Terminal 1

1 hr 35 mins

Economy

VGA

VIJAYAWADA

20:05 hrs, 22th Apr

Vijayawada Airport

Verified Support

Apr 24, 2018

IndiGo Customer Care's response Hi Hari,

We regret to hear about the experience. As checked, our customer relations team is already in touch with you in regards to the raised concern.
Kindly let us know in case further assistance is required.

Regards,
IndiGo Team

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Me and my wife had made travel bookings on 27th feb 2018, through ease my trip for your flight from bangalore to chandigarh on 21st may and return to bangalore on 26th may. The reference number of the booing is pe6lfw. We received a phone call from your office, informing us that due to renovation of the chandigarh airport, the flights stand cancelled and, we will get full amount as refund.
Surprisingly we have today received a mail confirming that the refund amount will be only rs. 8058, and the balance rs. 12000 has been deducted as cancellation charges. This is highly objectionable and contrary to what was told to us. We expect immediate confirmation for indigo for full refund.
Mahendra kumar chaudhary, bangalore
[protected]

May 25, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

IndiGo Customer Care's response Hi,

As checked, our customer relations team has assisted you in regards to the raised concern. Further, a full refund for the booking has been processed in the respective travel agency account. Kindly get in touch with respective travel portal to claim the refund.

Regards,
IndiGo Team

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Passengers were in the security line. It was too long. They tried to talk to the person on gate to help them get in early. But then the indigo person at the gate told them that there is no need to hurry, other passengers for the same flight are in queue, so there is no need to hurry. Infact the passengers were sent behind in the queue. Then when the passengers reached the gate, they were told flight has left. This is extremely bad on indigo's part since they told passengers that there is sufficient time, and then knowlingly departed the flight, while the passengers could not get to the gate. We would like to see the cc tv footage recording to prove that indigo was responsible for the passenger missing the flight.

Flight: 6e 623
Date: 23 apr 2018
Pnr: xleqpe

May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi Komal,

We regret the inconvenience caused. We would like to inform you that in case of long queue at counter our team tries to expedite the procedure. While we understand your sentiment, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Also, we advise our passengers to reach the airport at least 2 hrs prior to the scheduled departure to avoid any last min hassle. Based on our records, passenger reported at 06:31 hours for the flight scheduled departure at 06:50 hours. Since our check-in counters were already closed, our staff was unable to accept passenger for the flight.
At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help to reach the destination, our airport team offered to accommodation in the next available flight, subject to payment of applicable charges which was accepted by the passenger. Further, we have noted your experience to the avoid the reoccurrence of such incidents. Please be rest assured that we try our best to assist our passengers in best possible manner.

Regards,
IndiGo Team

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0

05109slayer

from Gurgaon, Haryana

Apr 23, 2018

Booking Ref: RFI1XT
Passengers: Akash, Shipra and Adyasha (Infant)
Date 25.02.2018
Booking ID[protected]
Date of booking : 22.12.2017

"I cancelled the ticket of my daughter Adyasha (Infant) at the Lucknow airport and your personnel told me that i would be getting full refund.

However I have not received the same.

Please reply.

Reply

IndiGo Customer Care's response, Apr 23, 2018

Verified Support

Hi,

As checked, our customer relations team has assisted you in regards to the raised concern. kindly write to same mail ID for further clarification on this.

Regards,
IndiGo Team

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Address: Kamrup Metropolitan, Assam, 781005

I have taken tkt for indigo flight no.6e623 and get boarding card. But due to rush and repeatedly request, i am not allowed to go fast without security checking line and pushed me in line. So at last i missed the flight and the authity person not supported. Is not your fault if a boarding card was issued and passenger not reaching the you have to announce or search for the passenger.in spite of tht thy directly denying and misbehavin my confirmation no. Xleqpe in the name chanda devi jalan.
I like to know whether after issuing boarding you have no responsibility of boarding those customers, if it's your responsibility too thin why you argue from customer and due to your fault you refusing customer to give other flight. This way we four passengers missed flight.

Your prompt reply awaited otherwise i go through legal action and through other ways

Chanda devi jalan

May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi Komal,

We regret the inconvenience caused. We would like to inform you that incase of long queue at counter our team tries to expedite the procedure. While we understand your sentiment, it is pertinent to note that reporting on-time is the passenger's sole responsibility. Also, we advise our passengers to reach the airport at least 2 hrs prior to the scheduled departure to avoid any last min hassle. Based on our records, you reported at 06:31 hours for the flight scheduled departure at 06:50 hours. Since our check-in counters were already closed, our staff was unable to accept you for the flight.
At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help to reach destination, our airport team offered to accommodation in the next available flight, subject to payment of applicable charges which was accepted by you. Further, we have noted your experience to the avoid the reoccurrence of such incidents. Please be rest assured that we try our best to assist our passengers in best possible manner.

Regards,
IndiGo Team

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Address: Bangalore, Karnataka

Date: 22/04/2018
Pnr: y7fgvr - 6e 684

I arrived the airport on time and tried to check in almost before 60 minutes but not allowed to board.
While standing in queue indigo executive asked to collect boarding pass from machine, as boarding pass machine was not generating boarding pass might some technical issues, when informed to indigo executive, i was asked to stand in the queue again to collect my boarding pass....

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I manjot Singh soand boarded indigo flight from bagdogra to amritsar no. 6E-894 on 21 April at 6:15. When I arrived at amritsar and get my luggage... I see that my suitcase has been cut from upside from 3 places very badly. It looks like someone was trying to search the bag for something. Where the security of our bags by airlines?... We want to know... It was new suitcase I just bought it before journey and they cut it through the zip... I want to complain about it so that it cannot happen to other passengers. And should be refunded.

Jun 3, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2018

IndiGo Customer Care's response Hi Manoj,

We regret to hear about your experience. Kindly confirm if the incident was reported at our customer service arrival desk.

Regards,
IndiGo Team

Verified Support

Apr 24, 2018

IndiGo Customer Care's response Hi Manjot,

We regret to hear about your experience. Kindly confirm if the incident was reported at our customer service arrival desk.

Regards,
IndiGo Team

Apr 24, 2018

Updated by Gurpreet12 No... Bcoz the cut was inside which could not be detected at airport.

Verified Support

Apr 25, 2018

IndiGo Customer Care's response Hi Manjot,

We regret the experience. We would like to inform you that all cases of mishandled baggage needs to be reported at the destination airport in order to take it any further. However, we have shared a stern feedback with the concern team to avoid the re-occurrence of such incidents.

Regards,
IndiGo Team

Apr 25, 2018

Updated by Gurpreet12 How can we report the incident unless we open the bag and check...no one can think that bag will be Damaged in such a way... Unless we open it... And it can not done on airport. Once we are out of airport how can we report to desk.

Verified Support

Apr 26, 2018

IndiGo Customer Care's response Hi Manjot,

We understand the concern. We wish to state that as per IndiGo’s Conditions of Carriage (“COC”), any receipt of baggage without complaint is considered to be evidence that the baggage has been delivered correctly and in good condition. Since, no complaint was raised on arrivals, we are unable to initiate any compensation in this regard. However, we have already shared a stern feedback with our team. Please be rest assured that we try our best to assist our passenger in the possible manner.

Regards,
IndiGo Team

Apr 26, 2018

Updated by Gurpreet12 Assist... But now ur airline loose the faith which passengers have Regarding there baggage security. And I will definitely tell this to the people I know. U stay with ur terms and conditions.

Verified Support

Apr 27, 2018

IndiGo Customer Care's response Hi Manjot,

We regret to note that you feel this way. We would like to assure you that a stern feedback with our team regarding the incident has been shared to ensure baggage delivery as per standard practice. Further, the case has not been reported our arrival customer service help desk, therefore we are unable to initiate any refund in this regard.

Regards,
IndiGo Team

Apr 27, 2018

Updated by Gurpreet12 I contact u here for this reason only becoz we were unable to report to help desk as we are out of airport the reason I already mentioned. Data y I complaint online immediately after that...Then y u create this blog.

Verified Support

Apr 30, 2018

IndiGo Customer Care's response Hi Manjot,

We would like to clarify that such cases need to be reported at the arrival airport in order to investigate it any further. As the case was not reported, therefore, we are not in a position to process any compensations in this regard. However, as informed we have shared a stern feedback with our team to avoid such incidents in the future. We look forward to serving you better on your next travel with us.

Regards,
IndiGo Team

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Address: Guntur, Andhra Pradesh, 522001

My connecting flight was missed... U r crew members said that itâÂ€Â™s already 11pm we canâÂ€Â™t talk to our higher officials... They gave me a number of mr amarnadh who is incharge of hyderabad airport of indigo... That fellow is an #... I called him 20 to 30 times... He says i am busy i will call you after sometime... Another time he says that now itâÂ€Â™s not my shift time please call tomorrow... Lb 61 gc my pnr on 17 the of this month... I have to travel from hyderabad to vijayawada... My number [protected]

May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi,

We would like to inform you that partial refund for Hyderabad to Vijayawada sector has been initiated from our end and would be processed in travel agency account in 24-48 hrs. Kindly get in touch with respective travel portal used while making the reservation to claim the refund.

Regards,
IndiGo Team

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Address: Khordha, Odisha, 751020

Website: Indigo Airlines bhubaneswar, odisha

I am uploading my ticket details below. On 21st april i had a flight booking from bhubaneswar to bangalore in indigo airlines.5 days before i had a surgery and a severe neck catch because of operational procedure. It was really difficult for me to walk and my health condition was too low but it was really urgent for me to reach bangalore on 21st april. My boarding time was 13:35pm. Because of some unavoidable issues i reached the luggage counter in the airport by 13:45. The lady in the baggage counter didnâ€™t take my luggage by saying boarding is already closed. Pathetic assistance. I requested her. I told her about my medical emergency she just declined my request. I went to the indigo counter for help. There also after a lot of request i got disappointment. Nobody helped me. I was simply running here and there with pain in the hope of help. Now my health condition become worst. With a 100% disappointment i returned home by again travelling 4 hrs. There is no assistance no value of human life, only busy in making money. Being a human they donâ€™t care about others life, health condition, medical emergencies.
I would expect indigo airlines to refund my money as it was a torture i got from them today. This is how you treat your passenger. If this is your values and ethics where you donâ€™t treat people in the right way, then i would prefer not choosing this airlines ever.

May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Apr 22, 2018

Updated by Aparna A Biswal There was still 30-35 mins left for the flight to takeoff.if they would have little humanity they could have surely help me in this health emergency situation.but they didn't. very disappointed .

i would request and expect a refund.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi Aparna,

Passenger was booked to travel in flight 6E 492 from Bhubaneswar to Bengaluru which was scheduled to depart at 14:20 hours on 21st April 2018. As per policy, check-in counter for the flight closes 45 minutes prior to departure. Based on our records, the passenger reported at 13:45 hours. Since our check-in counter was already closed for the flight, our staff was unable to accept passenger for the flight. Also, you can claim a refund for no-show taxes, by getting in touch with travel portal used to make the reservation. Further, we have shared your experience with our team on the need for displaying a customer-friendly demeanor at all contact points. It was never our intention to inconvenience you. Please be rest assured that we try our best to assist our passenger in the best possible manner.

Regards,
IndiGo Team

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Address: 440023

I had booked chennai to ngapur tickets 6e624 and 6e7102 dated 21.04. Flight 624 got delayed and hence it was impossible to reach connecting flight in time. The delay was known to ur team, even then i wa issues boarding pass for both the sectors. The subject was subsequently taken up by me at boarding gate and i was issued chennai - delhi - nagpur boarding. Why was the boarding pass issued? Why no sms?
Ur co - office is not picking call and toll free guy did not understand?

Indigo is achieving all possible milestones like beating customers to non information.
You will suffer soon.

May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi,

We regret to hear about your experience. Kindly share your booking reference/ PNR number so we may look into it.

Regards,
IndiGo Team

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Address: Chennai, Tamil Nadu, 600063

Website: www.goindigo.in

19th april 2018
Indigo airlines
Pnr no - nhzg6n
Flight no - 6e 85
Chennai to muscat
Boarding time - 21.50
Departure time - 22.50

At check in process indigo staff reviewed all my documents like passport, e-visa (1 month tourist visa), return ticket, indigo ticket with international card used for booking the ticket. Then they gave the boarding pass and i too flied and reached muscat by 20th april 01.30 am. But the problem is at muscat immigration, the royal oman police not permit me to enter, stating that the visa got cancelled in system. Immediately indigo peoples came and forced me to put a ticket on next flight (Oman air) at muscat for the cost of 96.1 oman riyal (16, 525 inr)

Returned flight details
20th april 2018
Oman air
Pnr no - e-tkt[protected]
Flight no - wy 0253
Muscat to chennai
Boarding time - 08.15
Departure time - 09.15

If the indigo airlines has cross checked correctly about my visa we might save the return flight charges and due to this issue i incurred lot of physical and mental health issues. Now we are requesting to reimburse at least our return flight charges of inr 16, 525. Really felt very bad as i just entered into muscat airport and immediately returned with no use and waste of my money and time. Through this complaint i would also ask indigo to kindly check correctly about the visa's so that we can avoid this kind of issues happened to me.

Enclosed documents - my e-visa, indigo boarding pass & oman air boarding pass

May 29, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Apr 23, 2018

Updated by karthisuresh Dear Indigo,

As you notified about our complaint, but still we are waiting for your response against our complaint and looking forward for your reimbursement .

Since we are on 03rd day - immediately give us a reply

Best regards,
Karthika mani
[protected]

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi Suresh,

We would like to inform you that your visa was canceled by Immigration Department of Oman. Hence, our team followed the protocol and requested you to book a return ticket. We look forward towards your understanding in this regard.

Regards,
IndiGo Team

Apr 25, 2018

Updated by karthisuresh consumer complaints logo
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AirlinesIndiGo visa not checked properly
Indigo Airlines — visa not checked properly

2 Reviews
karthisuresh on Apr 21, 2018
Mark as Resolved

19th april 2018
Indigo airlines
Pnr no - nhzg6n
Flight no - 6e 85
Chennai to muscat
Boarding time - 21.50
Departure time - 22.50

At check in process indigo staff reviewed all my documents like passport, e-visa (1 month tourist visa), return ticket, indigo ticket with international card used for booking the ticket. Then they gave the boarding pass and i too flied and reached muscat by 20th april 01.30 am. But the problem is at muscat immigration, the royal oman police not permit me to enter, stating that the visa got cancelled in system. Immediately indigo peoples came and forced me to put a ticket on next flight (Oman air) at muscat for the cost of 96.1 oman riyal (16, 525 inr)

Returned flight details
20th april 2018
Oman air
Pnr no - e-tkt[protected]
Flight no - wy 0253
Muscat to chennai
Boarding time - 08.15
Departure time - 09.15

If the indigo airlines has cross checked correctly about my visa we might save the return flight charges and due to this issue i incurred lot of physical and mental health issues. Now we are requesting to reimburse at least our return flight charges of inr 16, 525. Really felt very bad as i just entered into muscat airport and immediately returned with no use and waste of my money and time. Through this complaint i would also ask indigo to kindly check correctly about the visa's so that we can avoid this kind of issues happened to me.

Enclosed documents - my e-visa, indigo boarding pass & oman air boarding pass

visa not checked properly
visa not checked properly
visa not checked properly

Complaint Status
[Apr 21, 2018]
IndiGo customer support has been notified about the posted complaint.
Updated by karthisuresh, Apr 23, 2018

Dear Indigo,

As you notified about our complaint, but still we are waiting for your response against our complaint and looking forward for your reimbursement .

Since we are on 03rd day - immediately give us a reply

Best regards,
Karthika mani
[protected]
Verified Support
IndiGo Customer Care's response, Apr 23, 2018

Hi Suresh,

We would like to inform you that your visa was canceled by Immigration Department of Oman. Hence, our team followed the protocol and requested you to book a return ticket. We look forward towards your understanding in this regard.

Regards,
IndiGo Team

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Complaint comments 1 Comment Updated: Apr 24, 2018
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karthisuresh
Apr 24, 2018

Dear indigo team,

We understood that our visa got cancelled but that was informed by Oman immigration thro indigo staff Mr. Rao at Oman . Our clarification is why it wasn't informed by India indigo staff while check in progress at India . if indigo india informed us atleast we might cancelled our trip .Inspite of checking all documents how come they allowed me to travel without a valid visa . hope you understood about our issue we need reimbursement of our return ticket cost INR 16, 525. looking forward for your reimbursement within this week

Best regards
Karthika suresh

Verified Support

Apr 26, 2018

IndiGo Customer Care's response Hi Karthika,

We totally understand the discomfort you must have felt. It was never our intention to inconvenience you, therefore, our staff informed you as soon as we have received the information. Kindly contact Immigration Department of Oman for further clarification on this. Please be assured of our constant endeavour to provide a hassle-free experience to our esteemed customers.

Regards,
IndiGo Team

Apr 26, 2018

Updated by karthisuresh Dear indigo team,

I'm not satisfied with your reply, as I need my reimbursement which I come across for return ticket . As a Indian airline howcome you allowed me to fly without a valid visa . that's the reason I'm asking you, I need justice I need my money which I spare for return ticker . until that I won't leave . provide my reimbursement immediately.

Best regards
Karthika Suresh

Verified Support

Apr 27, 2018

IndiGo Customer Care's response Hi Karthika,

As checked, our customer relations team is working on your concern. Kindly write to same mail I.D. for further clarification on this.

Regards,
IndiGo Team

Apr 27, 2018

Updated by karthisuresh Dear indigo team,

Noted, we are waiting for your customer relations team reply .based on their reply, we will get back to you .

Best regards,
Karthika Suresh

Verified Support

Apr 28, 2018

IndiGo Customer Care's response Hi Karthika,

We have informed our customer relations team they will be in touch with you at the earliest.

Regards,
IndiGo Team

Apr 28, 2018

Updated by karthisuresh Dear indigo team,

Thanks for informing and your response . Looking forward for a positive & geniune response from them . Really we are in trouble and waiting for justice .

Best regards,
Karthika Suresh

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K

karthisuresh

from Korampallam, Tamil Nadu

Apr 24, 2018

Dear indigo team,

We understood that our visa got cancelled but that was informed by Oman immigration thro indigo staff Mr. Rao at Oman . Our clarification is why it wasn't informed by India indigo staff while check in progress at India . if indigo india informed us atleast we might cancelled our trip .Inspite of checking all documents how come they allowed me to travel without a valid visa . hope you understood about our issue we need reimbursement of our return ticket cost INR 16, 525. looking forward for your reimbursement .

Best regards
Karthika suresh

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Address: Gurgaon, Haryana

Website: 2.bp.blogspot.com/-PppVwbXCkR4/WtlJaya6liI/AAAAAAAAAAs/36OEOwbTGJE3LNRlczA_LVVEVi5wcaOBwCLcBGAs/s160

Hey, i'm lavanya, i too got a similar mail from this person named sudheer
Just posting about it wont help this should be filed as a complaint. We being educated acted smart and searched is the offer letter actually relevant but there will be some people who must have deposited the money and have got ditched. Can we do something productive???

May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi Lavanya,

We would like to inform you that all appointment and recruitment related work are handled by genuine and authorized officials of the Human Resource Department of IndiGo at its Gurgaon office or any location officially designated by authorized officials of IndiGo. Neither IndiGo nor any of its authorized recruitment agencies charge any fee from candidate towards appearing for an interview or securing an employment. Candidates are solely responsible for verifying the credentials of any agency / consultant that claims to be working with IndiGo either for recruitment or for training/coaching. Please note that anyone who relies on the representations made by these fraud employment agencies or coaching centres, does so at his/her own risk.
We would suggest you please visit our Careers website and upload your resume at http://bit.ly/2xLBuer
If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
IndiGo Team

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Website: www.goindigo.in

Sir
On 19/04/2018, I boarded flight number 6E 143 of INDIGO from Chennai to Indore. During the air travel, behind my seat number 24F a heavily drunk man was sitting occupying three seats. In the beginning everything was fine but then that man's leg touched my leg once. I neglected that thinking that it is by accident. Then it happened again second time, I called the air hostess then and she told me that the man is drunken so she cannot do anything as he wont listen but she can change my seat. But I refused to it as I was sitting with my father, so the air hostess went. Then again the man touched my leg, I could not bear it, I took pictures of the man, the air hostess came to tell me that taking pictures is not allowed and when I told her that as you cant do anything let me handle it myself, then she started misbehaving with me. It was a horrible experience for me. My complaint here is that How can anyone allow such heavily drunken man on the flight who is not even in his proper senses? Anything can happen and then who will be responsible for it?

May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi Zarina,

We totally understand the discomfort you must have felt. As checked, our customer relations team is already in touch with you in regards to the raised concern. Kindly revert on our customer relations email I.D. for further clarification.

Regards,
IndiGo Team

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My mother sharda kumari 69yrs diabetic, hypertensive had booked a indigo flight ticket from dehradun to varanasi on 20th april2018. Her pnr number is lig48x. She arrived at varanasi at 6pm but her luggage didnt arrive and she is kept waiting till now. Kindly pay heed to the matter urgently so that elderly passengers are not harassed. She is diabetic and needs medical attention but i am in haridwar. Kindly help her.

May 24, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2018

IndiGo Customer Care's response Hi,

Apologies for the discomfort. As checked, our customer care team has assisted the passenger in regards to the raised concern.

Regards,
IndiGo Team

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Address: 560087

Website: www.goindigo.in

Hi,

I have a very serious concern to raise here for indigo staff.

I had a flight today (20th april-2018) at 5:35 am from bengaluru airport 6e-903.
Web checkin was already made earlier.

Which i missed because of rude and insincere behaviour of indigo staff and was misled for financial gain.

Below are series of incidents that took place :

1. Initially the flight was at 7:10 am which got rescheduled to 5:35 am,

2. I was in hospital last night and called indigo customer care support that i might reach 5-10 min late for check-in because of some unavoidable circumstances.

3. I had reached the indigo checkin counter entry point at 4:50 am exactly, the staff did not allow me to directly go to "boarding pass counter" in-spite of many requests they strictly told me to follow the queue. I followed the queue and passengers helped me to reach front of the queue somehow i reached the counter at 4:55 am, the lady at the counter said we cant do anything you are late, you have to book another flight, though i had the web-checkin done and reached 35 min before still she did not guided me well and provoked me to book another flight and directed me to reservation counter.

4. Lady at the reservation counter wasted my 10 mins while she was talking to her colleagues inside the cabin and then she replied that next flight will cost me 17k inr (While online it was 12k inr for indigo at 11:15hrs) i asked her why is she quoting me such a high prices to which she said that price can be negotiated and you might only have to pay 15k. (Are the indigo flights charges are flexible as per their staff convenience?)

5.in between other airline staff's came to me and informed me that if you have web-checkin you can directly take the printout and go to security gate if you have even reached 25 min. Before. Where as it was 40 mins even after the staff misled me.

6. I was seriously shocked that the lady at help-desk wasted my 10-15 min just for the financial gain without giving me necessary information and with extremely rude behaviour and straight way asking for the raised priced
(I had reached at 40-45 min. Before the flight actual departure time)

7.in-spite of being the frequent flyer with indigo i am seriously shocked with the pathetic assistance i got today from indigo staff.

May 21, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

IndiGo Customer Care's response Hi Neha,

We sincerely regret the inconvenience caused to you. Your flight was rescheduled due to operational reasons. We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of change, which are within our control. We do realize the impact of a flight cancelation on the convenience of our passengers however, our operations depend upon various external factors. When changes happen we allow our passenger to choose a refund or re-booking onto an alternative IndiGo flight at no additional cost. You have opted for the flight from Bengaluru to Lucknow. As per policy, check-in counter for the flight closes 45 minutes prior to departure in case of web check-in passengers need to check-in their baggage before the closure of check-in counter. Based on our records, you reported at 05:00 hours and your luggage was not checked-in that was the only reason our staff couldn’t accept you for the flight scheduled to depart at 05:35 hours.
At IndiGo, our endeavor is to assist our valued passengers at all times, therefore with an intention to help you reach your destination, our airport team offered to accommodate you on the next available flight, subject to payment of applicable charges i.e. the difference in fare and re-accommodation charges, due to limited available seat fare difference was high. Further, you can claim a refund of no-show taxes, request you to get in touch with travel portal originally used for making the booking. We look forward towards your understanding in this regard.

Regards,
IndiGo Team

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Hi, i cancelled the ticket with pnr fyu87p and was promised a refund of 3035 inr. I haven't received the refund yet. When i called indigo customer care, they said refund has been made on 24th march 2018, but when i checked bank statement of travel agent it showed no such transaction. Kindly let me know what happened to my refund exactly. It is more than 25 days now. Why such negligence in refunding customer's cancellation fees?

May 21, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

IndiGo Customer Care's response Hi,

We would like to inform that refund of INR 3035 has been successfully processed in the agency account originally used for making the booking. Kindly get in touch with respective travel portal to initiate the same in your account.

Regards,
IndiGo Team

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T

Tanushrim64

from Kolkata, West Bengal

Apr 20, 2018

Can you provide any proof that the payment has been processed? I have the bank statement of the travel agent with me as a proof that no such payment has been done so far.

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IndiGo Customer Care's response, Apr 23, 2018

Verified Support

Hi,

We would like to inform you, that amount has been successfully refunded to your respective travel agencies’ account, therefore we are unable to share the account details. Further, we would request you to kindly get in touch with your travel portal.

Regards,
IndiGo Team

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My ATM cards with cover loss in flight (6E263) on 29 march, and found it. now it is available in indigo security office Mumbai.
i am staying in visakhappatnam (vizag), i am requesting many times, my ATM cards with cover provide in Vishakhapatnam indigo security office but security person saying come in Mumbai and collect it.
i am unable to come in Mumbai please provide my ATM cards with cover in vishakhaptnam securety offce. by the way tell me other option

May 21, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2018

IndiGo Customer Care's response Hi Manoj,

We would like to inform you that by giving an authorization letter to someone in Mumbai the ATM cards with cover can be handed over to him.

Regards,
IndiGo Team

IndiGo Complaints & Reviews

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IndiGo reviews & complaints page 169

complaint on indigo customer service

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not providing a print of ticket

change of passenger name.

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damage of registered baggage, compensation thereof

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misguided pregnant women during onboarding which caused about to mis carry

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refund of cancelled flight - confirmation not received yet.

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indigo staff responsible for passenger missing flight

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after received boarding could not get flight 6e623

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not allowed to board (check in issue)

damaged my luggage

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my refund

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indigo airlines - missed my flight because of non-cooperation of indigo employees, very bad service with zero humanity

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handling delay issues

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visa not checked properly

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fraud

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heavily drunk man on flight no. 6e 143

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luggage didn't arrive

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more 1 of 11, 180 horrible indigo assistance

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refund after cancellation

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loss atm cover

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