IndiGo Complaints & Reviews

Never seen such a unprofessionalism by any airline company except indigo. I had to travel from kolkata to guwahati on 26thmarch, 6.50am flight. I reached kolkata airport at 5.55am, after entering the airport, i was trying to web check in through the machine out there but couldnt due to some error in the system, there was no indigo representative present to guide the passenger. On seeking help from one of the batched indigo crew, he just didnt...

Sir,
I have traveled on 21/3/2018 by flight no. 6e 407 from pune to bengaluru with seat no 13a & by flight no. 6e 902 from bengaluru to mangalore with seat no 13f, both seats were near emergency exit, however while coming back on 25/3/2018, even i was having boarding pass for flight no 6e 178 and 6 e 476, for mangalore to bengaluru and bengaluru to pune with seats near emergency exit, but at airport the seats were were changed with...

Dear sirs
We should get full refund as flight was cancelled by indigo.
Thanks
N venkatakrishnan

On sun 25 mar, 2018, 10:39 indigo, wrote:
Booking reference: ql1b2b
Status date of booking
Cancelled 19mar18
Indigo passenger (S)
1. Mr venkatakrishnan narasimhan 2. Mrs yasoda venkatakrishnan
Refund information:
• for bookings made through travel agent:br...

My Samsonite suitcase which is worth Rs.8, 000 plus was very carelessly handled. The outer layer of the suitcase peeled off in many areas, scratches and a large smudge (of the suitcase itself) because of the terrible way the suitcase was handled . When contacted they were not ready to accept and take any action. Highly ridiculous way of managing their customers belongings....

Name: aditya tiwari
Email-id : [protected]@gmail.com
Mobile [protected]
Pnr pb5g8p
Date of travelling : 5-march-2018
Flight: 6e872 & 6e137
I booked above mentioned indigo flight total 6 persons including 2 infants. I have reached airport and reported to indigo desk at 4am while mentioned check-in time is 4:05am, but indigo staff is not permitted us and did not provided boarding pass. They all are...

I had my visa as well as my passport still i was declined to board the flight. So please provide me an statement for declining to board the flight. I have to show it in my office.

Booking reference : ck8wsr
E-mail: [protected]@outlook.com

Please provide me with some statement or documentation why i was not allowed to board the flight. I'll be very thankful to you.
Thank you...

Spam air ticketing

Hello everyone
This historic airline group is a complete spam
I had received an email from shine.com saying that there is an urgent requirement for air ticketing in spice jet. So i contacted this person, he asked me for my cv. When i had forwarded my cv he said you have been shortlisted and we will take an telephonic interview but after that if you are going to get select you have to pay 2500...

6e 5126 indigo

Pnr :- aceq4g

I mr nitesh maslee would like to appreciate to your ground staff mr joseph rodrigues working at mumbai domestic airport. He was very helpful and grateful to my sister who was travelling with her family for the very first time. He did a comendable job by making her check in and provide her the best possible seats. My sister was simply overwelmed by his dedication and hardwork towards...

I have booked a ticket (Pnr : bcrlfj) from delhi to mangalore via bangalore. This has been rescheduled by indigo and pre poned it by 5hours. I havent been intimated regarding this change. 2days before the flight i tried the web checkin and found that this had happened. Had i been to the airport late with out the knowledge of this change. I would have missed the flight.
This is very irresponsible act on the part of the airlines. I...

Complaint # nyn8hc

Date: 23-march-2018

1. Wrong web check-in smss as we are senior citizens & cannot do web check-in (As per ram - supervisor)
2. No tollfree number provided to customer, inspite of asking your call centre agent (Hira lal)
3. Inability of hira lal to explain onboard pre-meals benefits 24 hrs. Prior to flight departure.

Resolution expected
1. Tollfree number...

3 ladies were on travel from mumbai to goa, as they entered airport :

1. Give the luggage for checking through x-ray machine and your team people puts a tag after the check and once its verified.

2. Got to indigo counter for boarding pass, the person asks for id proof and generate a boarding pass.

3. Indio team member on counter reconfirm with passengers the details like powerbank, electronic devices...

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking reference : zhhd8n
Flight :...

Good morning,

We are contacting you because we would like to let you know something that happened to us in Delhi's airport the last 3rd of March. We believe that it is important that you know this information and that you help us to avoid this kind of situations to possible future passengers.

We went to do the check in for our flight 6E1701 departing from Delhi the 4th of March at 01h50 with Indigo Airlines....

Hi,

This is express my concern and your staff and system inability to meet customer basis expectations.

In my view indigo is the worst airways i have experienced,.

Your staff / system closed the counter 1.15 min the departure which is unfair.

Very lethargic approach of staff makes this issue.

No international flight closes the counter 1.15 min before and make the...

I have booked my flight with the name of mrs jaya srivastava from lucknow to bangalore with booking id ne[protected] but flight has been rescheduled from ur end flight no 6e - 866/506 with pnr kf952q.. But rescheduled of flight costing 19000/-. But i booked my flight with higher cost. The difference in has not been still credited to my account.. I manage all the difficulty whatever i face in changing my flight with 3 small kids... I make...

I was travelling from pune to port blair via kolkata.
When i reached port blair, my baggage was badly damaged. I spoke to the customer relationship manager available and he promised us the refund in 5-7 working days.

Its been around 2 months now, they have stopped receiving my calls and i have not received my refund as well from the airlines.

The airlines broke my very new bag all rotational trolley bag...

Dear sir, kindly issue duplicate boarding pass of two tickets which i recently lost. It is required for me for settlement of my leave travel claims in my office.

The details of the tickets are furnished below.
Name:- mr. Taranpteret singh saini and
Mrs. Satvant kaur saini

Mumbai to new delhi-flight 6e -6489
Booking reference - pnr: d9yfqp
Travel date - 28 may 2017 time : 23:15...

Dear sir, kindly issue duplicate boarding pass of two tickets which i recently lost. It is required for me for settlement of my leave travel claims in my office.

The details of the tickets are furnished below.
Name:- mr. Gurram venkata krishna reddy &
Mrs. Kotla sumithra

Hyderabad to thiruvananthapuram-flight 6e 383 -
Booking reference - nyzgqv numeric booking id[protected] br...

Today I was traveling from Nagpur to Bengaluru in Flight No.6E 436.
I was sitting on sit no.21A.
The tray rack which we use for keeping foods and other stuff was very Unclean and unhygienic.
May be some passenger has had food on it and spilled the food over it. But the tray rack was not cleaned.
It was very annoying and agitating to have my own food on such an Unclean place.

I'm attaching a photograph...

Sasha G at indigo needs proper training..she works in morning shift.[protected] we received call from this Numebr. Poor coordination from the caller..we missed our flight coz there was silent announcement regarding flight boarding.. we got call too regarding boarding but we couldn’t answer coz of poor network but we didn’t new that call was from airlines... Sasha called n just said hello hello and she disconnected.. she should at least...