IndiGo Complaints & Reviews

I have book tickets from delhi to imphal on makemytrip portal but mistakenly i have given my name (K levi rongmei) in the 1st passenger name which my son name viz k reuben rongmei should be written, the allotted pnr is kyshms.
So, kindly change the name of passenger k levi rongmei to k reuben rongmei.

Thanking you.

With regards,

K levi rongmei

I was travelling by Flight No.6E 321 from CCU-GAU. The PNR No. was NBL7PP.
After landing at Guwahati, I found that one of may bag was fully damaged. The Ground staff after checking the same took some photographs of the bag and settled the issue for Rs.300/- and I was told that this amount will be credited to my account within 3 working days. However I am still waiting for the same even after repeatedly following up with the customer care.
Please look in to it.
Name : Mrs. Rashmi Dwivedi
(M) : [protected]
Email : [protected]@yahoo.co.in

My wife p neelaveni who is 7 and half months pregnant women travelling with her father p neelakathan on 22nd april 2018 was purposefully misguided and created trouble during onboarding.

My wife and my uncle reached airport and completed security check by 5 pm and they sat gate 12 as per the onboarding pass.

At the end they called her and told gate was changed and asked her to come gate4 which is very far

When she went to gate11 again they said "no madam go to gate 04 again" which made my wife to go back all the way and finally at gate 4 they siad time is over we cannot onboard you at 5:35pm

No one concerned about the pregnant women and they made her to wait

This happened purposefully from indigo why because luggage we gave during checkin returned in 30 min which means they sold the ticket upfront and they misguided a pregnant women.

Me and my wife had made travel bookings on 27th feb 2018, through ease my trip for your flight from bangalore to chandigarh on 21st may and return to bangalore on 26th may. The reference number of the booing is pe6lfw. We received a phone call from your office, informing us that due to renovation of the chandigarh airport, the flights stand cancelled and, we will get full amount as refund.
Surprisingly we have today received a mail confirming that the refund amount will be only rs. 8058, and the balance rs. 12000 has been deducted as cancellation charges. This is highly objectionable and contrary to what was told to us. We expect immediate confirmation for indigo for full refund.
Mahendra kumar chaudhary, bangalore
[protected]

Passengers were in the security line. It was too long. They tried to talk to the person on gate to help them get in early. But then the indigo person at the gate told them that there is no need to hurry, other passengers for the same flight are in queue, so there is no need to hurry. Infact the passengers were sent behind in the queue. Then when the passengers reached the gate, they were told flight has left. This is extremely bad on indigo's part since they told passengers that there is sufficient time, and then knowlingly departed the flight, while the passengers could not get to the gate. We would like to see the cc tv footage recording to prove that indigo was responsible for the passenger missing the flight.

Flight: 6e 623
Date: 23 apr 2018
Pnr: xleqpe

I have taken tkt for indigo flight no.6e623 and get boarding card. But due to rush and repeatedly request, i am not allowed to go fast without security checking line and pushed me in line. So at last i missed the flight and the authity person not supported. Is not your fault if a boarding card was issued and passenger not reaching the you have to announce or search for the passenger.in spite of tht thy directly denying and misbehavin my confirmation no. Xleqpe in the name chanda devi jalan.
I like to know whether after issuing boarding you have no responsibility of boarding those customers, if it's your responsibility too thin why you argue from customer and due to your fault you refusing customer to give other flight. This way we four passengers missed flight.

Your prompt reply awaited otherwise i go through legal action and through other ways

Chanda devi jalan

Date: 22/04/2018
Pnr: y7fgvr - 6e 684

I arrived the airport on time and tried to check in almost before 60 minutes but not allowed to board.
While standing in queue indigo executive asked to collect boarding pass from machine, as boarding pass machine was not generating boarding pass might some technical issues, when informed to indigo executive, i was asked to stand in the queue again to collect my boarding pass....

I manjot Singh soand boarded indigo flight from bagdogra to amritsar no. 6E-894 on 21 April at 6:15. When I arrived at amritsar and get my luggage... I see that my suitcase has been cut from upside from 3 places very badly. It looks like someone was trying to search the bag for something. Where the security of our bags by airlines?... We want to know... It was new suitcase I just bought it before journey and they cut it through the zip... I want to complain about it so that it cannot happen to other passengers. And should be refunded.

My connecting flight was missed... U r crew members said that it’s already 11pm we can’t talk to our higher officials... They gave me a number of mr amarnadh who is incharge of hyderabad airport of indigo... That fellow is an #... I called him 20 to 30 times... He says i am busy i will call you after sometime... Another time he says that now it’s not my shift time please call tomorrow... Lb 61 gc my pnr on 17 the of this month... I have to travel from hyderabad to vijayawada... My number [protected]

I am uploading my ticket details below. On 21st april i had a flight booking from bhubaneswar to bangalore in indigo airlines.5 days before i had a surgery and a severe neck catch because of operational procedure. It was really difficult for me to walk and my health condition was too low but it was really urgent for me to reach bangalore on 21st april. My boarding time was 13:35pm. Because of some unavoidable issues i reached the luggage counter in the airport by 13:45. The lady in the baggage counter didn’t take my luggage by saying boarding is already closed. Pathetic assistance. I requested her. I told her about my medical emergency she just declined my request. I went to the indigo counter for help. There also after a lot of request i got disappointment. Nobody helped me. I was simply running here and there with pain in the hope of help. Now my health condition become worst. With a 100% disappointment i returned home by again travelling 4 hrs. There is no assistance no value of human life, only busy in making money. Being a human they don’t care about others life, health condition, medical emergencies.
I would expect indigo airlines to refund my money as it was a torture i got from them today. This is how you treat your passenger. If this is your values and ethics where you don’t treat people in the right way, then i would prefer not choosing this airlines ever.

I had booked chennai to ngapur tickets 6e624 and 6e7102 dated 21.04. Flight 624 got delayed and hence it was impossible to reach connecting flight in time. The delay was known to ur team, even then i wa issues boarding pass for both the sectors. The subject was subsequently taken up by me at boarding gate and i was issued chennai - delhi - nagpur boarding. Why was the boarding pass issued? Why no sms?
Ur co - office is not picking call and toll free guy did not understand?

Indigo is achieving all possible milestones like beating customers to non information.
You will suffer soon.

19th april 2018
Indigo airlines
Pnr no - nhzg6n
Flight no - 6e 85
Chennai to muscat
Boarding time - 21.50
Departure time - 22.50

At check in process indigo staff reviewed all my documents like passport, e-visa (1 month tourist visa), return ticket, indigo ticket with international card used for booking the ticket. Then they gave the boarding pass and i too flied and reached muscat by 20th april 01.30 am. But the problem is at muscat immigration, the royal oman police not permit me to enter, stating that the visa got cancelled in system. Immediately indigo peoples came and forced me to put a ticket on next flight (Oman air) at muscat for the cost of 96.1 oman riyal (16, 525 inr)

Returned flight details
20th april 2018
Oman air
Pnr no - e-tkt[protected]
Flight no - wy 0253
Muscat to chennai
Boarding time - 08.15
Departure time - 09.15

If the indigo airlines has cross checked correctly about my visa we might save the return flight charges and due to this issue i incurred lot of physical and mental health issues. Now we are requesting to reimburse at least our return flight charges of inr 16, 525. Really felt very bad as i just entered into muscat airport and immediately returned with no use and waste of my money and time. Through this complaint i would also ask indigo to kindly check correctly about the visa's so that we can avoid this kind of issues happened to me.

Enclosed documents - my e-visa, indigo boarding pass & oman air boarding pass

Hey, i'm lavanya, i too got a similar mail from this person named sudheer
Just posting about it wont help this should be filed as a complaint. We being educated acted smart and searched is the offer letter actually relevant but there will be some people who must have deposited the money and have got ditched. Can we do something productive???

Sir
On 19/04/2018, I boarded flight number 6E 143 of INDIGO from Chennai to Indore. During the air travel, behind my seat number 24F a heavily drunk man was sitting occupying three seats. In the beginning everything was fine but then that man's leg touched my leg once. I neglected that thinking that it is by accident. Then it happened again second time, I called the air hostess then and she told me that the man is drunken so she cannot do anything as he wont listen but she can change my seat. But I refused to it as I was sitting with my father, so the air hostess went. Then again the man touched my leg, I could not bear it, I took pictures of the man, the air hostess came to tell me that taking pictures is not allowed and when I told her that as you cant do anything let me handle it myself, then she started misbehaving with me. It was a horrible experience for me. My complaint here is that How can anyone allow such heavily drunken man on the flight who is not even in his proper senses? Anything can happen and then who will be responsible for it?

My mother sharda kumari 69yrs diabetic, hypertensive had booked a indigo flight ticket from dehradun to varanasi on 20th april2018. Her pnr number is lig48x. She arrived at varanasi at 6pm but her luggage didnt arrive and she is kept waiting till now. Kindly pay heed to the matter urgently so that elderly passengers are not harassed. She is diabetic and needs medical attention but i am in haridwar. Kindly help her.

Hi,

I have a very serious concern to raise here for indigo staff.

I had a flight today (20th april-2018) at 5:35 am from bengaluru airport 6e-903.
Web checkin was already made earlier.

Which i missed because of rude and insincere behaviour of indigo staff and was misled for financial gain.

Below are series of incidents that took place :

1. Initially the flight was at 7:10 am which got rescheduled to 5:35 am,

2. I was in hospital last night and called indigo customer care support that i might reach 5-10 min late for check-in because of some unavoidable circumstances.

3. I had reached the indigo checkin counter entry point at 4:50 am exactly, the staff did not allow me to directly go to "boarding pass counter" in-spite of many requests they strictly told me to follow the queue. I followed the queue and passengers helped me to reach front of the queue somehow i reached the counter at 4:55 am, the lady at the counter said we cant do anything you are late, you have to book another flight, though i had the web-checkin done and reached 35 min before still she did not guided me well and provoked me to book another flight and directed me to reservation counter.

4. Lady at the reservation counter wasted my 10 mins while she was talking to her colleagues inside the cabin and then she replied that next flight will cost me 17k inr (While online it was 12k inr for indigo at 11:15hrs) i asked her why is she quoting me such a high prices to which she said that price can be negotiated and you might only have to pay 15k. (Are the indigo flights charges are flexible as per their staff convenience?)

5.in between other airline staff's came to me and informed me that if you have web-checkin you can directly take the printout and go to security gate if you have even reached 25 min. Before. Where as it was 40 mins even after the staff misled me.

6. I was seriously shocked that the lady at help-desk wasted my 10-15 min just for the financial gain without giving me necessary information and with extremely rude behaviour and straight way asking for the raised priced
(I had reached at 40-45 min. Before the flight actual departure time)

7.in-spite of being the frequent flyer with indigo i am seriously shocked with the pathetic assistance i got today from indigo staff.

Hi, i cancelled the ticket with pnr fyu87p and was promised a refund of 3035 inr. I haven't received the refund yet. When i called indigo customer care, they said refund has been made on 24th march 2018, but when i checked bank statement of travel agent it showed no such transaction. Kindly let me know what happened to my refund exactly. It is more than 25 days now. Why such negligence in refunding customer's cancellation fees?

My ATM cards with cover loss in flight (6E263) on 29 march, and found it. now it is available in indigo security office Mumbai.
i am staying in visakhappatnam (vizag), i am requesting many times, my ATM cards with cover provide in Vishakhapatnam indigo security office but security person saying come in Mumbai and collect it.
i am unable to come in Mumbai please provide my ATM cards with cover in vishakhaptnam securety offce. by the way tell me other option

I reached airport for my 6:25 flight 6e 233. I got the boarding card (5:40). Reached gate @ 6:04 post security/breakfast. I was denied entry. Flight left at 6:11. I had breakfast next to the gate and there was no alert.

https://uk.flightaware.com/live/flight/IGO233/history/20180418/0055Z/VOBL/VOMM

How can a flight leave when they know a checked in passenger was in the airport?

I had to pay 1000 and got a new ticket for attending my meeting at 2:00 in chennai.

I took the 12:25 flight. It waited for passengers to board and waited to close the gate till 12:23.

https://uk.flightaware.com/live/flight/IGO389/history/20180418/0655Z/VOBL/VOMM

I was told they wait for checkin passenger.

Why the double standards.

Please check the video as well.

This is in reference to an indigo airlines flight i was supposed to take on april 1, 2018 from chandigarh to dubai. My indigo pnr number is ii4b2h.

I received a text message on my cell phone (+[protected] on saturday, march 31 at 4:56 am to check into my flight. A picture of this text message is attached. I followed the link and completed my check in on your website. There was no notification or alert even on your website about the flight cancellation?? I received an email confirmation of the same.

On the day of the flight, i reached the airport at 1:25 pm for the 3:55 pm departure, only to find out that the flight had been canceled. Mr. Jatinder singh from the airline was present, amidst a group off about 20 to 25 other passengers who had not been notified about the cancellation. I received no phone calls, no text messages, no emails regarding the cancellation. Mr. Singh said they knew about the cancellation 3 to 4 days ago and still failed to notify us. How come i still received a text message to check in and the website allowed me to complete the check in without notifying me that the flight has been canceled? There were no stay or travel arrangements made by the airline in spite of knowing well in advance about the cancellation. I was traveling with two kids and had to make my own travel arrangements to get to delhi by road, to figure out how to get to dubai somehow, so that i could catch my connecting flight to new york. I asked for any kind of help but none was provided, instead i was told to wait two days before i could fly on the next available flight. I asked to speak to the manager mr. Varun sangha, who was on the other line with mr. Singh saying it was not permitted to speak to him. I asked for a refund, and he said it would be processed within seven days, and refused to provide me any kind of written confirmation of the cancellation or the issuance of the refund.

I hired a cab last minute, overpaid them, and spent the next three hours trying to book my kids and myself on another flight out of delhi to dubai. The only flight i could get on was at 8:30 pm and cost me thousand dollars for the booking. I left the chandigarh airport at 2:40 pm by car, with very little hope that i would get to delhi airport and the flight. The next five hours were the most stressful of my life with my kids. We had to leave without any food or water on the car, and without being able to use restrooms, because any delay would mean we would not be able to catch the next flight. Nobody took any responsibility for this and we were put through extreme mental and physical stress. If the airline had informed me even that morning, i would been able to plan better but it is inexcusable that the airline did not do anything to inform in spite of them knowing about it for days in advance.

We somehow boarded an air india flight just in the nick of time, and got to dubai, but the delay made me miss a very important business meeting in dubai that i had that same night during my planned 9 hour layover in dubai. As a consequence, i lost about $25, 000 of business.

If i do not get compensated for the above financial and emotional damages caused intentionally by indigo airlines, i will use all available legal recourse is, and also make sure that this feedback is updated on all online and social media platforms. I expect a response within 24 hours, otherwise i will be pursuing all of the above.

Also, it has been 18 days today and i still haven’t received my ticket refund for $408 that was promised to be processed within 5 to 7 business days by mr. Jatinder singh. I called your call center today and spoke to a deepak pawar and was told it would take another 7 business days now because i should have called to receive my refund??

Charan bajwa
Cell: +[protected]