IndiGo Complaints & Reviews

Sir
On 19/04/2018, I boarded flight number 6E 143 of INDIGO from Chennai to Indore. During the air travel, behind my seat number 24F a heavily drunk man was sitting occupying three seats. In the beginning everything was fine but then that man's leg touched my leg once. I neglected that thinking that it is by accident. Then it happened again second time, I called the air hostess then and she told me that the man is drunken so she cannot do anything as he wont listen but she can change my seat. But I refused to it as I was sitting with my father, so the air hostess went. Then again the man touched my leg, I could not bear it, I took pictures of the man, the air hostess came to tell me that taking pictures is not allowed and when I told her that as you cant do anything let me handle it myself, then she started misbehaving with me. It was a horrible experience for me. My complaint here is that How can anyone allow such heavily drunken man on the flight who is not even in his proper senses? Anything can happen and then who will be responsible for it?

My mother sharda kumari 69yrs diabetic, hypertensive had booked a indigo flight ticket from dehradun to varanasi on 20th april2018. Her pnr number is lig48x. She arrived at varanasi at 6pm but her luggage didnt arrive and she is kept waiting till now. Kindly pay heed to the matter urgently so that elderly passengers are not harassed. She is diabetic and needs medical attention but i am in haridwar. Kindly help her.

Hi,

I have a very serious concern to raise here for indigo staff.

I had a flight today (20th april-2018) at 5:35 am from bengaluru airport 6e-903.
Web checkin was already made earlier.

Which i missed because of rude and insincere behaviour of indigo staff and was misled for financial gain.

Below are series of incidents that took place :

1. Initially the flight was at 7:10 am which got rescheduled to 5:35 am,

2. I was in hospital last night and called indigo customer care support that i might reach 5-10 min late for check-in because of some unavoidable circumstances.

3. I had reached the indigo checkin counter entry point at 4:50 am exactly, the staff did not allow me to directly go to "boarding pass counter" in-spite of many requests they strictly told me to follow the queue. I followed the queue and passengers helped me to reach front of the queue somehow i reached the counter at 4:55 am, the lady at the counter said we cant do anything you are late, you have to book another flight, though i had the web-checkin done and reached 35 min before still she did not guided me well and provoked me to book another flight and directed me to reservation counter.

4. Lady at the reservation counter wasted my 10 mins while she was talking to her colleagues inside the cabin and then she replied that next flight will cost me 17k inr (While online it was 12k inr for indigo at 11:15hrs) i asked her why is she quoting me such a high prices to which she said that price can be negotiated and you might only have to pay 15k. (Are the indigo flights charges are flexible as per their staff convenience?)

5.in between other airline staff's came to me and informed me that if you have web-checkin you can directly take the printout and go to security gate if you have even reached 25 min. Before. Where as it was 40 mins even after the staff misled me.

6. I was seriously shocked that the lady at help-desk wasted my 10-15 min just for the financial gain without giving me necessary information and with extremely rude behaviour and straight way asking for the raised priced
(I had reached at 40-45 min. Before the flight actual departure time)

7.in-spite of being the frequent flyer with indigo i am seriously shocked with the pathetic assistance i got today from indigo staff.

Hi, i cancelled the ticket with pnr fyu87p and was promised a refund of 3035 inr. I haven't received the refund yet. When i called indigo customer care, they said refund has been made on 24th march 2018, but when i checked bank statement of travel agent it showed no such transaction. Kindly let me know what happened to my refund exactly. It is more than 25 days now. Why such negligence in refunding customer's cancellation fees?

My ATM cards with cover loss in flight (6E263) on 29 march, and found it. now it is available in indigo security office Mumbai.
i am staying in visakhappatnam (vizag), i am requesting many times, my ATM cards with cover provide in Vishakhapatnam indigo security office but security person saying come in Mumbai and collect it.
i am unable to come in Mumbai please provide my ATM cards with cover in vishakhaptnam securety offce. by the way tell me other option

I reached airport for my 6:25 flight 6e 233. I got the boarding card (5:40). Reached gate @ 6:04 post security/breakfast. I was denied entry. Flight left at 6:11. I had breakfast next to the gate and there was no alert.

https://uk.flightaware.com/live/flight/IGO233/history/20180418/0055Z/VOBL/VOMM

How can a flight leave when they know a checked in passenger was in the airport?

I had to pay 1000 and got a new ticket for attending my meeting at 2:00 in chennai.

I took the 12:25 flight. It waited for passengers to board and waited to close the gate till 12:23.

https://uk.flightaware.com/live/flight/IGO389/history/20180418/0655Z/VOBL/VOMM

I was told they wait for checkin passenger.

Why the double standards.

Please check the video as well.

This is in reference to an indigo airlines flight i was supposed to take on april 1, 2018 from chandigarh to dubai. My indigo pnr number is ii4b2h.

I received a text message on my cell phone (+[protected] on saturday, march 31 at 4:56 am to check into my flight. A picture of this text message is attached. I followed the link and completed my check in on your website. There was no notification or alert even on your website about the flight cancellation?? I received an email confirmation of the same.

On the day of the flight, i reached the airport at 1:25 pm for the 3:55 pm departure, only to find out that the flight had been canceled. Mr. Jatinder singh from the airline was present, amidst a group off about 20 to 25 other passengers who had not been notified about the cancellation. I received no phone calls, no text messages, no emails regarding the cancellation. Mr. Singh said they knew about the cancellation 3 to 4 days ago and still failed to notify us. How come i still received a text message to check in and the website allowed me to complete the check in without notifying me that the flight has been canceled? There were no stay or travel arrangements made by the airline in spite of knowing well in advance about the cancellation. I was traveling with two kids and had to make my own travel arrangements to get to delhi by road, to figure out how to get to dubai somehow, so that i could catch my connecting flight to new york. I asked for any kind of help but none was provided, instead i was told to wait two days before i could fly on the next available flight. I asked to speak to the manager mr. Varun sangha, who was on the other line with mr. Singh saying it was not permitted to speak to him. I asked for a refund, and he said it would be processed within seven days, and refused to provide me any kind of written confirmation of the cancellation or the issuance of the refund.

I hired a cab last minute, overpaid them, and spent the next three hours trying to book my kids and myself on another flight out of delhi to dubai. The only flight i could get on was at 8:30 pm and cost me thousand dollars for the booking. I left the chandigarh airport at 2:40 pm by car, with very little hope that i would get to delhi airport and the flight. The next five hours were the most stressful of my life with my kids. We had to leave without any food or water on the car, and without being able to use restrooms, because any delay would mean we would not be able to catch the next flight. Nobody took any responsibility for this and we were put through extreme mental and physical stress. If the airline had informed me even that morning, i would been able to plan better but it is inexcusable that the airline did not do anything to inform in spite of them knowing about it for days in advance.

We somehow boarded an air india flight just in the nick of time, and got to dubai, but the delay made me miss a very important business meeting in dubai that i had that same night during my planned 9 hour layover in dubai. As a consequence, i lost about $25, 000 of business.

If i do not get compensated for the above financial and emotional damages caused intentionally by indigo airlines, i will use all available legal recourse is, and also make sure that this feedback is updated on all online and social media platforms. I expect a response within 24 hours, otherwise i will be pursuing all of the above.

Also, it has been 18 days today and i still haven’t received my ticket refund for $408 that was promised to be processed within 5 to 7 business days by mr. Jatinder singh. I called your call center today and spoke to a deepak pawar and was told it would take another 7 business days now because i should have called to receive my refund??

Charan bajwa
Cell: +[protected]

I was travelling from mangalore to kolkata via hyderabad by flight by 6e7102 and 6e 6927. I had one fragile item and i informed to level it as fragile while taking the boarding pass but i was told to sign in one green form which is apparently for already broken item but my item was absolutely fine and i was not informed about this. Now when i received my item in kolkata it was totally briken. If this is the way you handle item inspite of seeing fragile level than what is the point of leveling it. I am very much disappointed. Please take things seriously, it may be important stuff for someone. I hope you will look into this matter and take necessary precautions in future. Thank you

We have booked the ticket for june 7th which we would like prepond on 7th of may. We called at your customer care for modifying tickets they ask us to pay extra 9730rs.
Now here comes the situation:
1) we already have paid aprox 5250rs.
Now we have to pay for modifying ticket is 9730rs. So total we are spending : 14, 980 Rs.
The other end : Airlines will sell new tickets for the same for 7th of june.
So no point modifying coz customer is in loss.
2) if we dont reschedule and buy new ticket available at 9350rs only.
So again customer is in loss and airlines too. Coz they can not sell those tickets.
How is it possible that buying new ticket is cheaper then rescheduling ticket?
So customer is always in loss.
At least airlines have one situation where they have profit but for customer no benefit. 😠

Dear all

I have travel in indigo with pnr no tgi6pd -6e 821. On date[protected]

Indigo staff damage my bag.in mumbai my bag is in good condication but when i received my bag in hyderabad bag's condition was very bed it's handle was broken.

And also indigo staff say to me i cont do anything. They say we will mail you complain.
It was very bed experience.
On one can help me.

Hi,
On 22/03/2018, while travelling from Mumbai to Bangalore, my trolley suitcase was damaged due to manhandling. On complaining to the concerned authority I got a Property Irregularity Report from Indigo and was promised for a replacement within a week. Its gonna be almost a month and there is no response from their side. We have tried calling up on all the numbers of Customer Care and baggage department but there is no response at all.

I make lot of complain at indigo customer care, but i not receive refund.

Please note i reach at airport one hour before from departure time, but staff of indige not allow to fly & say me that they refund full amount..

As i taken two pegs at airport bar.

As lot of bars are at kolkata airport we are not able to take one or two pegs.

As all know at kolkota airport only passenger are allow to go inside the airport with proper ticket only..

You can check cc tv also,

I need my refund by today..

Hi,

This is regarding the cancellation charges incurred from indigo airlines. PFA flight fare details and cancellation breakdown in case of cancellation.

Date :[protected] raising the complaint after the call with indigo customer care)
Flight Details:
May 13th 2018 IXE-BOM ( Mangalore - Mumbai) Airline - Indigo

And also there is no option to change the name of the passenger/ Transfer the ticket to other family member.

The flight fare is - Rs.4809.99
And the cancellation from indigo is - 3000

This is really frustrating for not having a good option to either cancel or transfer the ticket.

Could you please check this and take the necessary action against the airlines.

Regards,
Deepa
Ph: [protected]

Dear sir,

While traveling on indigo flight 6e 51 (A320) on 16thapril 2018, from chennai to singapore by mrs. Jeyanthi sadanantham a senior citizen found the loke broken and missing the valuable of children clothes and other goods worth of rs.10000 on arrival singapore.

Hence you are kindly requested to compensate for the goods we have lost in this regards and oblige.

We honestly appreciate and enjoyed the indigo flight.

Hi i had traveled on march 1st from chennai to delhi and my luggage was missing and wen checked it was sent to hyderabad where there was 2 days delayed to get my bag i want a refund it was inconvenience to my entire being without my necessary stuffs
Name shivani chobey
Traveled date march 1st
Pnr ejc87r
6e698 flight #
Mat sure you reply back @ [protected]@gmail.com
[protected]
And much annoyed with this careless mistake done by your crew at chennai airport

Hello,

I was travelling from hyderabad to pune flight no. 6e 118 date 15 apr 2018 boarding time 21:20 pm departure time 22:05 pm
The pnr is rcku9m.
This is regarding the pathetic and disgraceful service given in the flight which could have lead to fatal and severe event.

The air conditioner was completed off. Nobody was ready to tell the reason and after asking given shameful and vague reasons by cabin crew. Passengers were suffocating and sweating through out the journey. Small kids were crying and creating ruckus,
Nobody from crew was ready to help passengers even after 30 minutes of departure and no information was given by the staff. They were completely rude after being questioned by passengers. Cabin crew said that engines are not turned on and hence cooling is not started but plane was already moving and engines were turned on. This was shocking.

This is complete disgraceful event for indigo flight and you have lost your valuable and loyal customer due to pathetic and poor quality of service and childish reasons given by cabin crew.

Dear sir
I wish to inform that ondated 13th april i had a filght to nagpur from delhi. The flight number was 6e 135. I reached the airport at around 9:30 am. I was in a queue. When my turn came the checkin was closed and i was sent to another counter for check in. The lady at the counter said that i was late by two minutes and i was sent to another counter for rebooking. I requested the person to consider my case but he balantly refused and asked me to pay rs 8557 for another flight via indore. I have paid and my whole day was lost.
My pnr number was b8tivi. I was in deep stress.

I had booked my ticket for my son from jaipur to hyderabad on 18/5/2018, return instead of 30/7/18 by mistake we have booked on 30/5/18 through ease my trip on 7april 2018-n7idyb-pnr. Same waa brought to the notice of emt customer support. Emt advised us to talk to indigo and reschedule the return ticket to 30/7/2018, so that cancellation charges can be avoided. After confirming the same with indigo booking staff, they promised to refund full amount and asked us to pay 7621.00 for fresh booking bearing pnr no - kgq2vq from jaipur to hyd on 18/5/18 and hyd to jaipur on 30/7/18.
I was told that total amount will be refunded to emt with in 7-8 working days. But nothing has materialized. Pls help us.

This has reference to my recent air travel booked with indigo airlines for domestic journey.

On 12th april 2018, i had a return flight from mumbai to delhi, booked through indigo airlines, flight no.: 6e174, scheduled departure, 04:15 p. M.

I had no check-in baggage and therefore rushed to the boarding gates immediately. Due to usual mumbai traffic congestion followed by airport security checks, i reached the gate to board the flight at 03:50 p. M.
Relieved that i could make it on –time as there were still 25 min. For the flight to fly, i approached the gate. But to my dismay, the lady standing at the gate told me that the boarding was completed and they have cancelled my ticket without any notification/information to me and the flight push button was released. (The airline does not have a policy to inform the passengers who could not board and simply cancel their tickets-or re-sell them!)
They told me that i was the only passenger who could not board the flight. Without any concern or willingness to assist me further, they tend to ignore me.
I could not understand, there were still 25 min. And i was sure, flight was not flying before time!!

With the help of the security personnel appointed nearby, i was directed to counter no. 7, indigo airlines for re-scheduling/re-purchase of tickets. At the counter, i was told that there is a flight at 08:00 p. M. And would cost me inr 9, 000 for a one-way journey. When i insisted for a flight before 08:00 p. M., they told me that if i can wait until 6:00 p. M. And any other passenger did not board the next scheduled flight, they will adjust me in the same, with much higher pricing!!!
(There is supposed to be no re-scheduling also considering that i have already paid for my ticket and eligible to be adjusted)

While standing at that counter, i also came across several other people who were facing the same situation. Another passenger had to fly to hyderabad and had a medical urgency with his child in hyderabad. There were still 40 min. For his scheduled flight and he wanted to check-in the baggage. The people at the counter were rude and indifferent, completely convinced that they cannot do anything. He was almost crying and was even willing to leave his baggage so he could board. I don’t know what happened with him further as i decided not to go through any flights from indigo and bought another ticket from goair.

As a routine job, the indigo staff at the baggage check-in counters, also misguide people to cause unnecessary delays.

I understand, everyday people may be missing on the flights or some situations, where they are not able to board on time. I respect the policies of the authorities, but the rules are being modified by some cheap kind of airlines to make money/benefits on expense of conveniences to the customers.

But, i consider it as my responsibility to inform the authorities: indigo has set-up a side business of looting people by re-selling the already occupied seats at just double or triple the prices. I request the authorities to probe into the matter and take strict actions against the such fraud airlines.

I wish to put forward my appeal regarding the inconvenience caused by the bad management of customer property by your personnel in charge of checked in luggage pnr rfq7fq on board.
I travelled from amritsar to bangalore on 1st april 2018 by flight no 6e478 leaving amritsar at 16.30 hrs. I checked in a traveler's bag having essentials of my travel. The bag had a minor damage underneath the bag which was marked with a red circle by your personnel before the baggage was checked in. When i collected my baggage at bangalore airport the zipping area had a very lengthy opening damaging my bag which has made it useless for further use. As soon as i received the baggage i gave a complaint regarding this to indigo office located in bangalore airport. You can check the complaint with them, they have taken the photo of my luggage
In the above regard, i suspect some foul play. I wish to point out that the bag has been forcefully opened which has caused significant damage to my bag at this juncture, i request you to look into the matter and take serious measures against personnel responsible for the damaging act. At the same time, i impress upon you to make compensation for my loss. If my complaint is not properly taken care of customers like me might lose faith in your services and as a consequence we may prefer some other travel agency. If the same trend continues the reputation of your organization might land in serious condition which might prove a bad propaganda in future. Thus i request you to kindly respond to my complaint and pay compensation. Awaiting for your positive response.