[Resolved]  Indigo Airlines — Offloading Passenger after issuing the Boarding Pass on International flights

I have flight on 5th March'2022 from Chennai to Dammam, via Kochi by 6E8935. I have been offloaded at Kochi Airport by Indigo Airport staff without proper justification, as it was very clear on your website and also by your call center team that the passenger who had 2 dose vaccination and booster dose not required RTPCR, they can show the immune status by TAWAKALNA APP. @ Chennai Airport accepted and issued the boarding pass including onward travel to Dammam, but Kochi indigo staff offloaded me. Even GACA, KSA issued the circular (Ref.No:41402/5 dated 05/03/2022, stating that w.e.f 5/3/2022 RTPCR or quarantine not required to enter KSA. I was mentally suffered and my fixed upcoming schedule and meetings are totally spoiled by the Indigo Crew which leading me heavy financial losses. Before, proceeding legal action and defamation suite against Indigo, Requesting to raise complaint and praying for the justification. Syed Basha
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Apr 7, 2022
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Mar 07, 2022
IndiGo Customer Care's response
Dear Sir,

We're sorry to know your experience. We'd request you to please share the details at bit.ly/3jc8a5m so we may assist you with it.

Regards,
Prabhdeep Singh
 
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Comments

Indigo has done the same thing to me for domestic flights. This is a new practice they have started it seems. Without information and deliberately off loading passengers. @Indigo please answer my queries

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