IndiGo Complaints & Reviews

I, R.Nagarajalu, residing at Port Blair, Andaman booked two tickets bearing PNR no.JRMMJK & GL8UMP and its booking reference id is FB2504A0CF6A and FB1205ADC95E respectively for New Delhi to Srinagar to travel on 22.05.2022 in Indigo [ 6e]-167. Actually we started our journey from Port Blair on 22.05.2022 to New Delhi by Indigo and the same day to Srinagar by same Indigo flight. After reaching Delhi, I came to know that the Srinagar flight was cancelled . So I approached the Indigo's airport counter at New Delhi as soon as I reached at New Delhi and inquired the alternative flight to Srinagar on the same day or in next day in indigo and they informed that no flight and if required the ticket can be cancelled for refund . since I planned for contentious travel and made some arrangement in Srinagar, I requested the madam who was in the counter on that day [ ie 22.05.2022 at 3.15 PM ] to cancel the ticket and arrange for refund and she informed that payment will be credited with in 7 days. It is to inform that even after lapse of 25 days there is no fruitful action was taken by the Indigo to return the payment. I approached no of time to the costumer care also but there is no responds.

Hi Team,
We travelled from Delhi to Agartala in Indigo airlines on 16th June 2022. The Indigo airline misplaced our 3 baggage due to which we missed our Train to Dharmanagar. The Indigo airline mentioned that they will reach out to us on next day morning 8:00 AM for the baggage status. We requested the manager for the stay as it was the fault on their part. They denied any kind of stay or assistance on this. Our complete family has to stay overnight in Agartala Hotel for which we need to bear expense from our pocket. We are still waiting for the baggage to arrive in Agartala on 17th June 2022 at 11:00 AM
Request your assistance for the below:
1. Refund of our Railway ticket money from Airlines
2. Provide compensation for our Hotel Stay
3. Provide compensation for all the harassment and mental torture we have went through.

Please note that we had 2 senior citizen as well with us.

Please note that we do not want any Indigo vouchers to be used in future as compensation as we do not have any plan to travel with this airline anymore

Regards,
Tolaram Parakh

They are asking me to pay money for documents verification rs. 4850

Reference: PNR JK4LMS
Today I have transferred Rs.900/- towards preferred seating from Hyd to Gorakhpur and onward journey Gorakhpur to Prayagraj. Check in has not taken place so far. Date of journey:[protected]. Please confirm my check in immediately and send my boarding pass to my email address available with you.iyaa

On June 9 th I booked a return ticket from Delhi to Chennai departing delhi July 1 and departure Chennai July 3.

The money is debited from my bank account but I have not received the tickets.

T

I was travelling with my infant from Hyderabad to bangalore on 6th June 2022, with PNR : MM6N4Z.
My trolley was damaged and cannot be used again, i asked their CC team and emailed them, however they denied any compensation saying i should raise such queries at arrival.
I was a solo traveller with infant, hence my priority was to check out and go back home immediately.

Immediately after reaching home i raised this to CC TEAM, and raised at indigo relations, they deny this.

It was a VIP 80cm sky blue bag with an approx cost of 8000 INR.
They denied any compensation help.

Domestic airlines have come with compulsory web check in which is a good step but the worst part is selling the seats ranging from 900 to 100 which is really new form of business. Many people are paying as they must be filthy rich but a middle class person won't pay for this unwanted charges taken by airlines and because of this lot of mess is created on the airlines counter between the passenger and the person on the desk. Easy way of solving this is there should be an common helpdesk at every domestic airport to help people who can't web check in and there shouldn't be any charge for the seats after 15 th row

M.d. Kaif Naseem from Delhi I'm complaining about a fraud that I've been through today 14th June 2022. Fraudulent using the company name Indigo airlines where they conduct a telephonic interview and ask me to pay ₹1800/- for the identity card and later on they ask me for more amount that is ₹4250/- for medical and after that on the next day they ask me total amount of ₹ 26595 for the visiting letter, gst payment and training fees so the sum total I paid was ₹ 32645 that I paid out of stupidity. I applied through quikr.com.
My request is that I want quikr to take action on this and stop this fraud that no one in near future will scam through any of this fraud agency and I'm requesting for my money to get refund

I have lost my BOAT Bluetooth ear pods (black colour). I left it in the net holder infront of me during the flight.

Flight details:
PNR : EQJFSA
Chennai to Coimbatore
Flight : 6E 6016
Gate : 14
Boarding Time : 20 10 Hrs
Boarding : Zone 1
Seat : 25 F
Date : 10 June 2022

On my credit file is a credit card with indigo opened in March 22 I didn’t open this account nor do I have this card but whoever does is using it, I have tried to contact the card issuer but can’t and it’s worrying me now my anxiety is getting bad

Please I'm requesting to hand over my lost article which is samsung mobile, colour (golden), cover (dark pink), size in small, I suppose it were fallen from my bag in cabin box Seat no- 8A..If it have been traced by your staffs in Dibrugarh or Delhi after alighting all passengers on board.My contact details & ticket no are given below
Name - Manyashree Dutta, PNR-NSIIXK, Mobile no- [protected], Flight-6E 934, Date-6 june 22, Seat-8A, Boarding Zone 3, Way-Delhi (terminal 1) to Dibrugarh airport... Expecting early action in this regard 🙏I want it back kindly... Address -Assam, Dibrugarh airport ...

I had booked seat earlier by paying Rs 150 and it was cancelled by Indigo then I booked again by paying another Rs 150..
But the 1st booked amount is not refunded yet... I have contacted with the travel agent PAYTM too but they are denying about any refund received...
Kindly refund the same...

Pnr - PR5RVA
Email- [protected]@gmail.com

I travelled from Goa to Mumbai on 8th June, via flight 6E 6386. After landing, at baggage belt, i realized they held my check-in luggage coz it had drone and laptop. I was told to submit consent form, which I did. As per customer care executive, they then sent drone and laptop in one flight (6E 6386 on 9th June), and rest of the luggage in another flight - 6E 714 on 9th June. I collected rest of my luggage on 10th June from Mumbai airport, but ground staff said they do not have any information about my drone or laptop.

I have had multiple calls to customer care, but they do not provide adequate confirmation on where my drone and laptop is. My PNR was FWRPGD. Please assist in getting this resolved asap as i cannot work without my laptop.

I booked air ticket on indigo. I lost my boarding pass and i need to submit it for travel reimbursement.

I have applied and paid for travel certificate but still haven't got any mail.
When am trying to retrieve it is saying invalid email address.
Payment done on 27th May

Booking reference : SG88WB

Please send as soon as possible. I need it urgently.

Thanks

I took a flight with Indigo Airlines from DEL (New Delhi) to MAA (Chennai) (flight # 6E 2115) dated 24-May-2022. PNR : QJ6EKI

When we arrived in Chennai, I found my check-in bag was badly damaged with 2 damaged wheels and a broken part of the body of my hardshell suitcase. So I reported the damage and filed PIR (Property Irregularity Report) at Indigo, Chennai Arrivals.

The person at the counter of Indigo Chennai Arrivals took note of the damage, took a few photos and acknowledged the bad damage to my bag. She informed that normally they would give a replacement bag but they had none in stock and given the fact that I was travelling overseas I'm couple days, the indigo personnel told me that I will be eligible for refund @ INR 350 per Kg (My bag was 20 Kgs, so total of INR 7000). They had me fill another form with my bank account details etc and informed me that I will get an email within a week with refund confirmation and transfer details. But I have not heard anything back since.

For the past several days, I have been trying to call Chennai Arrival customer care @ [protected] - but they have been rude and absolutely not helpful. A few of the times they hung up the phone mid conversation.

I also called the number[protected] who took all my details and told me that they will call me back, but I have not received a callback since.

It is requested to provide me the Boarding Pass for the travel with the below details:

PNR : MR8NTN
Date of Travel: 08/06/2022 at 04:35;
Flight : 6E-1724;
DEPARTED: Bangalore;
ARRIVED : Doha;

Missing of Baby stroller and car seat. I have traveled with above flight. Indigo Staff took Baby stroller and car seat and told you will receive in DOHA airport. Staff didn't gave the tag.

We have reported to QAS team in DOHA has they are the ground team.

Team Indigo

I am frequent customer of yours but from today I will not
This is my worst pathetic experience with you . I booked ticket from Patna to Indore with PNR no. XNW1YM on 21st May with the Name of Pankaj Arya & Shweta Gaikwad
On travel day I got message that flight has been delayed by 45 Mins, I can understand it can happens new departure timing was 6.25PM from 5.45PM when reach at airport people's said it will be 6.40PM
Now till 6.10pm we are waiting for boarding but no proper answer from anyone
Is this the service of Indigo ❓
We need to join a function but now how ❓
Who will be responsible for my losses ❓

I will go to social media & show your careless & pathetic Service

Will never use indigo in future for sure

Regards
Pankaj Arya
[protected]
PNR XNW1YM

I was travelling from Singapore to Kolkata with Indigo 6E42 with PNR:BPZ47A on 7th June morning. I have lost my apple airpods right (white color) earpiece in the flight itself.
Kindly contact me once you found the item.
Vishal Chhabra
+91 [protected]

Rf..no..DEL6E26498 Baljit Kaur
My flight was from Berlin to doha to Delhi on 2nd June arrival.
I am very sad bcz my daily needed things are in it ..

So PLZ be hurry ...

Contact no.[protected]
[protected]

I am trying to apply for "Kotak IndiGo Ka-ching 6E Rewards XL" card since past two weeks but Indigo’s site is not working properly.
When I put in my OTP, it says OTP entered is not valid. On rare occasion, when it accepts the OTP, It shows an error on the next step when you fill in your name, DOB, email ID, etc.
Such a bad and disappointing customer experience.