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IndiGo Complaints & Reviews

2.7
Updated: Apr 1, 2026
Complaints 5697
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IndiGo reviews & complaints page 42

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K
Kajal75
from Bengaluru, Karnataka
Mar 6, 2022
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Address: Bangalore Airport

I was scheduled to travel on 10th Feb22 from Bangalore to Amritsar by Indigo flight scheduled at 9.20am. My PNR IWR4UD. I missed the flight due to medical emergency( Pituitary Tumor Headache) Indigo officials promised me the refund. Since then the PNR keeps on changing by officials in handwritten note like IWD4UD or UKCZXF. They never refunded nor did they rescheduled. In fact, me and Mom suffered a lot due to this experience.
IndiGo customer support has been notified about the posted complaint.
Dear Ma'am,

As checked, our team has issued your vouchers at your registered email address. The vouchers can be used for your future travels with us. It will be name restricted, one-time use, and will have a validity of 180 days.

Regards,
Team IndiGo
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    syalba
    from Chennai, Tamil Nadu
    Mar 6, 2022
    Resolved
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    Resolved

    Offloading Passenger after issuing the Boarding Pass on International flights

    I have flight on 5th March'2022 from Chennai to Dammam, via Kochi by 6E8935. I have been offloaded at Kochi Airport by Indigo Airport staff without proper justification, as it was very clear on your website and also by your call center team that the passenger who had 2 dose vaccination and booster dose not required RTPCR, they can show the immune status by TAWAKALNA APP. @ Chennai Airport accepted and issued the boarding pass including onward...
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    Alex777
    from Lucknow, Uttar Pradesh
    Mar 5, 2022
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    While travelling from Lucknow to Bengaluru on 4 th March 2022 (Flight no.6 E 435) seat no14 F. I lost my Redmi Note 4 mobile phone from my pant pocket. I slipped from my pocket during takeoff. And it was in flight mode. It is of silver colour.

    Kindly let me know if you could find my phone from the air craft.
    IndiGo customer support has been notified about the posted complaint.
    Dear Sir,

    We'll try our best to locate your mobile phone. We'll get back to you with an update.

    Regards,
    Team IndiGo
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      Alex777
      from Lucknow, Uttar Pradesh
      Mar 5, 2022
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      While travelling from Lucknow to Bengaluru on 4 th March 2022 (Flight no.6 E 435) seat no14 a. I lost my Redmi Note 4 mobile phone from my pant pocket. I slipped from my pocket during takeoff. And it was in flight mode. It is of silver colour.

      Kindly let me know if you could find my phone from the air craft.
      IndiGo customer support has been notified about the posted complaint.
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        S
        Siva Vijayan
        Mar 4, 2022
        Resolved
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        Resolved

        Be aware that
        one lady call me and told me I am calling from the indigo airline you want to send your qualifications certificate, I'd proof, photo and mail id WhatsApp number +[protected] then another lady called to me and told you are shortlisted your interview will tomorrow audio call and next hr interview at the time I received one mail the Aravind bandhri [protected]@teamindigo.in next she told me you want to pay 2000 Rs for security amount I already know it's fake so pls people aware of this type scam those who seeking jobs I hope this will help to save atlest one person in this scam
        Apr 15, 2022
        Complaint marked as Resolved 
        IndiGo customer support has been notified about the posted complaint.
        Verified Support
        Mar 15, 2022
        IndiGo Customer Care's response
        Dear Sir,

        We would like to clarify that IndiGo does not charge any fee for conducting job interviews. We will share this with the concerned team for necessary actions. For information on IndiGo’s official job postings, visit the link: https://bit.ly/3iKO2qT.

        Regards,
        Team IndiGo
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          S
          sgsneha25
          Mar 3, 2022
          Resolved
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          Resolved

          I've reported the mishandling of my baggage(Escalated Ticket #4427967 ) at Indigo Kolkata airport helpdesk and was being offered a voucher of petty amount of INR 500.
          Upon declining the offer, Indigo executive (Amit Kumar Hela) has asked us to wait for the call from Indigo higher authority.
          It has been close to 5 days that Indigo has not connected with us despite we have tried multiple attempts to reach out to the concerned team and every time we got the feedback was to wait for the call from higher authority.
          We're tired of contacting them. We've also asked the team to drop us an email with alternative solution for my baggage damage but no one has respected our ask.

          Kindly help us get the right compensation from Indigo team.

          Thanks,
          Sneha
          Apr 15, 2022
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Verified Support
          Mar 15, 2022
          IndiGo Customer Care's response
          Dear Sir,

          We are so sorry about the inconvenience caused to you during your recent travel with us. We believe that our customer relations team has assisted you with this.

          Regards,
          Team IndiGo
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            N
            Naresh Reddy Kovvuri
            from Noida, Uttar Pradesh
            Mar 1, 2022
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            When we check in the luggage, we told that we are carrying 8 liquor bottles in one bag.we had 8 boarding passes.after check in they intentionally stop and theft my liquor bottles. They didn't guide us in correct way for thefting the bottles.
            IndiGo customer support has been notified about the posted complaint.
            Sir,

            we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle.

            We request you to contact us via Facebook/Twitter DM along with your PNR details so we can investigate the matter on priority. Please be informed you may carry up to 5 litres of alcohol in check-in baggage.

            You may also contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.
            We look forward to your kind understanding.

            Regards,
            Team IndiGo
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              V
              Feb 28, 2022
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              Address: Central wing, ground floor, thapar house, 124 janpath, new delhi

              This fraud company tried to provide me fake job as crew member at airport job.
              They asked me Rs. 1050 for registration and Rs. 2500 for profile verification.
              IndiGo customer support has been notified about the posted complaint.
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                P
                Pawan 8152
                Feb 28, 2022
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                Dear Sir,

                I have (on behalf of my Friend) booked a group booking (07 Person)on MMT on 18 March 22 vide Booking Id NN25XDPR65G5HGL72649, PNR JQGSQN From Varanasi to Kathmandu, to be in Indigo 6E2173 & 6E-45 respectively. The Total Persons are 16 Nos.
                At the time of Booking MMT/ Indigo never shown to enter Passport No. which is not there of some of the passengers.
                If during Booking the information is not sought by your system, why passengers are penalized for booking.
                We have paid Rs. 67725 but after cancellation we received only Rs.26634, why the passenger is to suffer?

                Please look into the same and reply earliest.
                IndiGo customer support has been notified about the posted complaint.
                Dear Sir,

                We understand your concern. Please know that the amount was deducted as a cancellation charges after the flight cancelled by you. Further, we'll share your feedback with the concerned team.

                Regards
                Team IndiGo
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                  B
                  Bhavani prakash Sai
                  Feb 26, 2022
                  Resolved
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                  Resolved

                  Address: Bangladesh airport
                  Website: Consumer complaints.in

                  Indigo Airlines — fraud email and job
                  H
                  Bhavani
                  from Shreya Gupta, bangladesh
                  Feb 25 26, 2022
                  I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
                  Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 6000 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day amit agarwal again called me and told to deposit again 6000 rs (Refundable) for the current a/c opening as a security deposit... I already deposited 8500 rs (2500+6000).. Should i deposit again 8500 or is it fake?? Plz help me...please help me I'm very very poor family please help me
                  +4 photos
                  Feb 27, 2022
                  Complaint marked as Resolved 
                  They call in this number 9076577064 speaking for women Shreya Gupta for bangladesh airport they are not giving any confirmation proofs please help me I will paid amount 8500 please refund this amount kindly request for this sir
                  IndiGo customer support has been notified about the posted complaint.
                  Feb 26, 2022
                  Updated by Bhavani prakash Sai
                  Please immediately resolve the complaint please help mee
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                    B
                    Bhavani prakash Sai
                    Feb 26, 2022
                    Resolved
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                    Resolved

                    Address: Indigo airline bagladesh

                    [Resolved] Indigo Airlines — fraud email and job
                    H
                    Bhavani
                    from Shreya Gupta, bangladesh
                    Feb 25 26, 2022
                    I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview.
                    Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 6000 (Refundable) for the security deposit. I again deposit that money in the same a/c which was given by raj malhotra.in the evening i received offer letter from indigo. Next day amit agarwal again called me and told to deposit again 6000 rs (Refundable) for the current a/c opening as a security deposit... I already deposited 8500 rs (2500+6000).. Should i deposit again 8500 or is it fake?? Plz help me...please help me I'm very very poor family please help me
                    Feb 26, 2022
                    Complaint marked as Resolved 
                    Y[Resolved] Indigo Airlines — fraud email and job H Bhavani saravanan from Shreya Gupta, bangladesh Feb 26..2022 I received an email regarding airport jobs on my mail id.in that email all the description as well as contact person's phn no. Was given. I called on that number. There was one guy named raj malhotra who picked up the phone and explained me about recruitment process. He gave me the mail id of indigo hr and told me to submit my documents on that id. Next day i submitted it, after few hours i received one confirmation mail by indigo stating that your documents are selected for interview. You have to pay 2500 for the reference id and interview question-answer sheet. I deposited money in the a/c which was given to me by raj malhotra.in the evening one lady from indigo took my telephonic interview. Next day i received call from verification dept of indigo, guy named amit agarwal told me to deposit 6000(Refundable) for the security deposit. I again deposit that money in the same a/c which was given by P S E COMMERCE in the evening i received offer letter from indigo. Next day amit agarwal again called me and told to deposit again 8500 rs (Refundable) for the current a/c opening as a security deposit... I already deposited 10, 000 rs (2500+6000).. Should i deposit again 8500 or is it fake?? Plz help me...
                    IndiGo customer support has been notified about the posted complaint.
                    Feb 26, 2022
                    Updated by Bhavani prakash Sai
                    Not resolved this complaint
                    Feb 26, 2022
                    Updated by Bhavani prakash Sai
                    Please sir immediately resolve the complaint because my family situation is very bad
                    Feb 26, 2022
                    Updated by Bhavani prakash Sai
                    Please help me help me
                    She is telling absolutely right. I am from Kolkata, India. I was also cheated for this same issue on August, 2021. This fraudulent issuebof IndiGo is still going on. Law should take a step against IndiGo Airlines and the Owner of the Company.If anyone from the Fraud are not attached with the IndiGo Airlines, they can't copy the every Document proffs.
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                      A
                      AZMATH SYED
                      Feb 23, 2022
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                      Offer letter

                      Address: #301 3rd floor white pearl appartement 5th cross ranka nagar kavyalbysandra main road bangalore karnatak 560032

                      Hi team 2 days back I have got a call for this number [protected] her name is mahi seems to be I am not sure she mention that she work for indigo airline and she took all the education documents for background verification and she also mention that to pay me 1900 before the interview and this 1900 fess is for sum is id reference it seems so I would request you to please kindly inform that is this a fake or guniune one I would be more happy...
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                      S
                      Shrey Suman
                      Feb 22, 2022
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                      I booked a ticket from Delhi to Ranchi for March 1 the money has been deducted through UPI mode and i haven't got my refund nither my money !!
                      IndiGo customer support has been notified about the posted complaint.
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                        Aishwary Mandlik
                        Feb 22, 2022
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                        Resolved

                        Payment deducted from bank but pnr not generated

                        I tried to book flight ticket from Indigo website on 21 feb.
                        And paid amount using upi method (scanning barcode)
                        Payment was successful from PhonePe
                        (T2202210029128677320861) and also amount deducted from bank immediately.
                        But pnr confirmation has not been generated. I contacted indigo on phone immediately and agent mentioned me to wait without taking any of my details and check anything on system.
                        After...
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                        D
                        D Sathya Devi
                        Feb 22, 2022
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                        On 09-02-22, booked ticket from raipur to bangalore sector through website. Payment was deducted but pnr was not generated. It has been more than 10 days. No response from them. Same question are posted and after typing the replies, indigo message says ' will reach you shortly' .
                        IndiGo customer support has been notified about the posted complaint.
                        I am facing the same problem what to do?? Did your issue get resolved?
                        no Sir, we are still on the war to get back our money
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                          U
                          ukmaddi
                          from Bengaluru, Karnataka
                          Feb 21, 2022
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                          3 out of 4 passengers had to buy meals on board in spite having a corporate booking that included meal and seat.

                          Please look into the issue and process a refund as appropriate.
                          IndiGo customer support has been notified about the posted complaint.
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                            J
                            jai sawlani
                            Feb 20, 2022
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                            I lost my mobile in aircraft, while traveling from rpr to ccu on 30th Jan 2022, getting no response from indigo, pnr no is BQV9KX.
                            IndiGo customer support has been notified about the posted complaint.
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                              Varsha_Sapuram
                              from Pune, Maharashtra
                              Feb 19, 2022
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                              I am Varsha S, I recently tried booking round ticket from Pune to Bengaluru. I opted for UPI payment using QR Scanner. The total ticket amount of INR 6003.00 has been deducted from my account however NO ticket PNR was generated and the payment page expired.

                              Date of transaction : 18/02/2022
                              Time of transaction : 5:46PM
                              Payment Reference number:[protected]
                              IndiGo customer support has been notified about the posted complaint.
                              Hi Varsha Pleases tell me did you got your money Back the same thing happened with me yesterday please let me know !!!
                              Dear Ma'am,

                              Sorry for the experience. In case of any failed transaction, the amount gets auto-reverse within 7-10 working days to the bank. You may also check with your concerned bank for further assistance.

                              Regards,
                              Team IndiGo
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                                R
                                Rednick Inspiration
                                Feb 18, 2022
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                                Address: Name shivam Sharma A/c No 881038916656 Bank Name DBS Bank IFSC Code DBSS0IN0811

                                On 10 Feb 2022, I was reading newspaper in the morning for jobs, then there was a Job Discription of jobs for Airport staff, all kinds of Jobs available. So I gave the phone number a Call and then, when I called them they told me to send then my CV through Email on these (Fake Email ID's "[protected]@gmail.com" and. "[protected]@gmail.com").
                                Then Once I did that they send me a Account Number Details
                                Still Active Bank Account Now
                                ("Name shivam Sharma A/c No
                                [protected] Bank Name DBS Bank
                                IFSC Code DBSS0IN0811 ")
                                and told me to make a bank Transfer of Rs 2750 as one time Uniform Fees, so as was Desperate I did the Amount in the Bank Transfer, then I was sent a form to fill my details, so I filled my details and sent the photos of the filled form over What'sapp number and once that was done, they sent me a joining letter, and also mentioned me to make a last payment of Rs.5550 as process complition, so by this time I Relised that it was a Fraud.

                                They have not yet retained my money yet please take immediate action on this complaint.

                                Fraud Mobile Numbers Still Active Now,
                                "[protected] and[protected]" please take action immediately.
                                IndiGo customer support has been notified about the posted complaint.
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                                  preeti@14
                                  from Indore, Madhya Pradesh
                                  Feb 18, 2022
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                                  I have booked a ticket from Indore to Goa on[protected] at 6:38pm for 7th April to 10th April. I made payment through UPI method. The amount get deducted but ticket is not confirmed yet.
                                  IndiGo customer support has been notified about the posted complaint.
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