IndiGo Complaints & Reviews

My name is Subhadip Ghosh. My flight 6E 6572 from Bangalore to Kolkata was on Jan 31, 2022.While check in the baggage the manager of indigo customer service of Bangalore Airport has done very rude behavior with me. There was some excess in kgs in my check in baggage. He threatened me that he will cancel my tickets if I don't pay the charges for the excess kgs . He also told me that he has the right to cancel my tickets as he is the manager. He was showing his attitude and asked the concerned person of Counter 28 to cancel my tickets right away if we argue with him. He took Rs 6000 and gave me a receipt with out mentioning what is the charge per kg and also there is nothing mentioned in the receipt for what reason Rs 6000 has been taken. I also reached the indigo customer service. They are not responding my calls not even responding in chats.

Booking reference:
Pnr no - WK8W3P
Flight: indigo airlines, 6E-2174
Date: 16 Dec, thursday
From: BLR (Bangalore) to: DEL (Delhi)
Departure time: 17:50
arrival time: 20:45
Indigo passengers
1. Ms Ananya Dengri
2. Mr Arun Dengri

Kindly, issue duplicate boarding passes for the same; as it is urgently required for LTA exemption.

Thanks and regards
Ananya Dengri

We had a confirmed morning flight scheduled on[protected] for 4 persons from Srinagar to Agartala via New Delhi.

But, all of a sudden, I received a call from Indigo on[protected] stating that, our confirmed morning scheduled flight was cancelled and due to that reason we had taken accommodation and other services at another Hotel (02 rooms) for 4 persons on[protected].

And, the total accommodation cost and other...

Please note that I travelled from Kolkata to Mumbai on 29/01/2022 with Flight 6E 139 at 05:30am reached Mumbai at 08:40am.
Name : SAQUIB ANWAR.
Please note that my Big luggage was damaged with portion near the wheel was found broken when I reached Mumbai.
On informing the Indigo personnel, near luggage pick-up area, I was told that it was not Indigo’a mistake & nothing can be done.
It was my new & first time use Safari luggage that was broken. Kindly compensate for the damage done from Indigo. Attached here are pictures. The Indigo staff was very rude & just tried to escape from the scene. Very poor service from Indigo throughout the journey .

Booking ID:IF[protected]
PNR :RF6RQR
The above ticket has cancelled, but refund not credited...

Payment is done and the transduction id is-T2201301019456241194606, at 10:19 am on 30th Jan, 2022 but PNR is not generated. I have not received any PNR or Booking confirmation. The customer care number is also not responding. The flight I booked is from BLR to CCU on 7th Feb at 11:35.

Passenger detail Harish Chande
DAte of journey 25.01.2022
PNR No LR2G5H
Destination Ahmedabad
We were carrying 2 apple chargers in the side pocket of our bag. When we landed in Ahmedabad we saw that both our chargers and 2 t shirts went missing from the bag.

Hi On dec 21 I have booked direct flight from Goa to kolkata and paid 11k for that. Then on Jan 22 suddenly indigo changed to a connecting flight via HYD. Where thorough connecting flight the price is less and indigo never bother to compensate that. Now on the top of date they are charging me for seat twice (from goa to hyd and again from hyd to kolkata). As i have booked 2 tickets under same pnr i am entitled to get two adjacent seats. But...

I was denied boading a flight from DEL-AUH as I didn't have rapid PCR test. But AUH guidelines doesn't require rapid PCR tests for transit passengers. I had an onward flight to YYZ and also 48 hour transit visa.

Abu Dhabhi airport website didn't ask for the rapid pcr for transit passengers and also indigo website has the same written in it.

I need a resolution for this case as I lost money for both DEL to AUH and AUH to YYZ tickets.

This is in regards to the Booking id:EMT91255414 / PNR: VLQTFM and id:EMT91257388 / PNR: CHY93F

EMT91255414 and PNR: J811P & Booking id: EMT91257388 and PNR: J81W2

I would like to inform you that Indigo airlines has re-sheduled the flights on 15 Feb 2022 and therefore I had to cancel the flights of the above booking.

15 Feb 2022 Hyderabad to Delhi and return on 20 Feb 2022 Delhi to Hyderabad.

I want you to refund full amount because of the Airlines problem.

Please reply and dont sent automated response.

D Radhakrishna
Contact no [protected]

My ticket has been cancelled from Chandigarh to guwathi 6E 2177 & now I have Delhi to guwathi, I want to know that this flight

I was traveling from mumbai to patna, on 30.12.2021, I boarded the flight of indigo through gate no.47b, in the lobby the announcement was made so sudden and delayed that I left my shoulder bag, though I remember that I have left my shoulder bag, I ran to get it, but was not allowed and the crew members said that will be send to my destination airport at patna after informing the loss and found dept.i did that...I got a reference no.also as they got my shoulder bag, my ref#28046, but they are not ready to send it to the patna airport.I need my shoulder bag as it was having few docs along with a Raybam sunglass .

While booking, I paid the full amount. It has been debited from my account but didn't receive any confirmation including pnr. The payment page refreshed onto the main page without displaying the itinerary.

Hello guys

I travelled via indigo 6E-6854, seat number 14A (13th Jan, 9:45 am from Ahmedabad to Kochi) - PNR : VPJH5A

I forgot my JBL Bluetooth headphone’s charging box in the front netted storage section that’s behind everybody’s back seat.

Can you please help me retrieve it ? It’s white in color and very expensive.

My email is [protected]@gmail.com
And my contact number is - [protected]

Thanks
Shreyas Nair

Dear:- Shantanu Sachin Shewale,
Congratulations! Further to your application for employment with us, and the subsequent selection
process, we are delighted to offer you the Role of in. Your role designation will be Cabin Crew in
Chhatrapati Shivaji Maharaj International Airport, Mumbai, Maharashtra 400099. For
Indigo Airlines.
The location of your initial reporting and training will be Indigo Airlines. The date of your joining would be
25-January-2022.
You are requested to report for joining at office at the earliest but not later than 25-January-2022. In case
you do not reported by the stipulated date, it shall be presumed that you are not interested in the offer and
the same shall stand withdrawn without further reference to you.
Your Total Gross Salary as applicable has been detailed in the annexure to this letter. On your joining, you
are expected to enter into an agreement, which details the scope, terms and conditions of your
employment, the necessary training and the contractual obligation to be with, Indigo Airlines on
successful completion of the probation, your employment with the company will stand confirmed
subject to the terms and conditions as per Company policies.
The location of posting would be communicated to you upon successful completion of training. The
duration of the classroom training and the location of posting will be purely based on business
requirements. Company will solely reserve the right to make any further changes to the date of joining.
Your employment will be governed by the rules, regulations and policies of the Company. The terms of this
offer letter shall remain confidential and are not to be disclosed to any third party.
We request you to please carry a signed copy of the offer letter on the day of your joining as a token of your
acceptance. Welcome toIndigo Airlines we wish you a long, rewarding and fulfilling career and look forward
to you’re joining us.
Thanks & Regards
Sanjay Singhania
Senior Vice President & Group Head (Human Resource)
Presented here are the details that refer to our offer of employment to you in the Role of Cabin Crew in
Chhatrapati Shivaji Maharaj International Airport, Mumbai, Maharashtra 400099. for
Indigo Airlines.
Your Role Designation wills:-Cabin Crew.
1. Training Period:
The training program would consist of classroom training and on-the -job training. The duration of the
classroom training would be purely based on business requirements. Your confirmation will be
based on your positive contribution to the Company’s objectives. Based on business requirement,
period of training can be extended for a further period of six months or part thereof. Your
continued employment with the Company is subject to your meeting the qualifying criteria
during and at the end of the training.
You will be eligible for a Training Performance – linked Incentive (TPI) which would range from 10%
to 15% of the Fixed Gross Salary based on your performance in the training program that you would
undergo. The details of this scheme will be communicated on your joining.
2. Probationary Period and Confirmation as a Permanent Employee:
You will be on probation for a period of 1 month after completion of your regular training and
allocation to the Unit. Please note all confirmations in the Company can take place only on the 1st day
of the month succeeding completion of probation period. Your confirmation as a permanent
employee is subject to the terms and conditions included in the Confirmation Policy of the Company.
Further details are enclosed in the Information Sheet.
Your position is a whole time employment with the Company and you shall devote yourself
exclusively to the business and interests of the company. You will not take up any other work for
remuneration (part time or otherwise) or work in an advisory capacity, or be interested directly
or indirectly (except as shareholder / debenture holder), in any other trade or business during your
employment with the company, without permission in writing of the Board of Directors of the
Company. You will also not seek membership of any local or public bodies without first obtaining
specific permission from the Management.
3. Increments and Promotions:
Your growth in the Company and increase in salary will solely depend on your performance and
contribution to the Company. Post completion of your training, your monthly Total Gross Salary will be
a maximum of Rs.29, 100. This salary will be effective from the 1st day of the month succeeding
completion of training and allocation to the Unit.
Your salary will be reviewed on April 1st of each year, or at such other time as the Management may
decide. Salary revisions are discretionary and will be subject to, and on the basis of, effective
performance and results.

Sir is this fake or real .should I apply or not

I, Anji Reddy Puli, booked Indigo's flight 6E 1775 on 24th Nov 2021 to fly from Chennai to Doha. Whereas booked Pegasus flights from Doha to Istanbul, further to Stockholm on the same day.

I am yet to receive the confirmation from Indigo that they denied issuing a boarding pass for my family and me.

One of my cousins alerted me that Indigo does not allow boarding the transiting people. I was worried and tried to seek confirmation from Indigo about the same.

I tried to contact the customer relationships team, which led me to the link and asked me to check with the HIA about the transit documentation process.

https://www.goindigo.in/information/visa-information.html

I tried to get in touch with the HIA team as Indigo's customer relationship team suggested I reach the HIA and receive a firm response that I could avail the transit facility without a transit visa to enter QATAR.

I was trying to get a similar response from Indigo, so I contacted Indigo's nodal officer, but she led me to the customer relationship team again.

I struggled to receive a firm response, so I continued to follow up with the nodal officer, and she diverted my case to the customer relationship team again. This time CRT guy responded like my case was exceptional, and he sought OKTOBOARD confirmation from my onward flight operator Pegasus.

Pegasus didn't provide OKTOBOARD explicitly but confirmed that Swedish immigration authorities' guidelines are applied implicitly for my journey, and Swedish Authority guidelines allow me to enter Sweden with a valid covid vaccine certificate and a valid residence permit.

I was confident that my trip could happen post seeing Pegasus's message.

I urged here Indigo Customer Relationship team to provide OKTOBOARD by forwarding the Pegasus response to avoid inconvenience with their ground staff.

Indigo Customer relationship team kept me waiting for the firm response.

I was happy to see the response as Indigo confirmed they weren't responsible if my onward flight operator Pegasus denied boarding in Doha. I inferred it as Indigo would allow me to board.

I was bemused to hear from Indigo's ground staff that they wouldn't issue me a boarding pass saying transit passengers aren't allowed. I wonder why Indigo's customer relationship team didn't provide such firm responses in multiple attempts.

I am yet to receive the confirmation from Indigo that they denied issuing a boarding pass for my family and me.

I felt helpless and annoyed with their arguments like I should carry a Covid -ve certificate where we gave the samples in the last 24 hours. Still, their travel advisory clearly states that the travelers should provide the samples in the last 72 hours. I tried to convince the Indigo's ground staff but had no mercy. It was brutal to hear their conflicted responses when traveling with children of age 7 and 8 years old.
They didn't respect their own Customer Relationship team's confirmation. At the same time, HIA authorities and Swedish authorities' confirmation went in vain. And I am not sure what Indian authorities say about the cases like mine.

Indigo ground staff suggested me😊 to book a flight operated by Qatar Airways, which had a transit in Doha. I managed to secure it upfront, boarded the flight on 15th Jan 2022 at 02:30 AM without any hassles, and transited successfully to the flight to Stockholm immediately.

I booked a return flight from Indore to Nagpur for travel from Tuesday, 7th Dec 21 and return on 8th Dec, 21. On reaching the airport, I got to know that the flight is cancelled (even after generating the boarding pass), and they have shifted me to another flight which reaches late at night without even notifying.
There was no notification for the flight change and I couldn't take that flight as it was reaching very late. Due to airline's negligence, I had to travel all the way from Khargone to Indore and lost my working day.
I explained this to the Indigo representative at the airport, but they casually said that since they moved me to a different time, they don't need to notify me.
PNR: MGQFMY

I have book the ticket from indigo, ticket was confirm. when I was gone to mumbai international airport to checkin. they say we don't take passenger to kuwait transit. why they didnt tell while booking. I want to fly to frankfurt. this the all time problem with indigo they dont tell while booking and they waste your time on airport and dont cooperate at all. I want to complaint asl well appeal to refund my money ASAP, already im in deb. due to indigo.
Please kindly raise this complaint.

my flight pnr : OPNRJA - 6E;
Name: Shravan Deshmukh
mb no: +91 [protected], +49 [protected]

While flying from Bangalore to Agra yesterday l forgot to carry my laptop bag but immediately as l came out l realized that l forgot to carry my laptop, immediately informed executive who sent a runner to fetch my bag later on in evening when l opened my bag my HP Laptop was missing so loss of not only laptop but important data as well

I paid on indigo website on 13th January 12.33 a.m with UPI id[protected]. the amount shows deducted. Bank says amount is deducted, Paytm says payment has been made but indigo agent says payment not received. Where should I go now?. The ticket was to be booked for Bangalore to Delhi.