[Resolved]  Indigo Airlines — passengers name spelling mistake

I have made a booking from goibibo.com for delhi to ahmadabad flight ticket for 16 june for 5 passengers with pnr no. 6e/pbk2gc. Mistakenly i made a spelling mistake in one of the surname as pati instead of patel. After calling and requesting for 2/3 times one of the senior person accepted to make the change and told me to email id proof of the person on email which i did immediately. Afterwards they denied that we cannot change the name, when i told them that one of the executive had confirmed me to make the change, they are now taking 72 hours to hear he recording. I have to call every 24-48 hours and every time they say to call me back again after 24-48 hours.
Was this information helpful?
No (0)
Yes (0)
Jun 12, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 11, 2018
IndiGo Customer Care's response
Hi Ronil,

We have apprised the concerned team, please be assured they will assist you in the best possible manner.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5607
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information