IndiGo Complaints & Reviews

Dear sir/Mandan,
Myself Man singh, from Bareilly UP., My mobile Sony Z2 missed, during travelling or security checking in Indigo airline.
I was travelled with indigo airline on 1st May 2018, from Mangalore to Hydrabad, flight number was 6E 7142 and seat number 7F, departure time was 19:05 hrs.
And again same date, travelled with Indigo airline on 1st May 2018 from Hydrabad to Delhi, flight number was 6E 766 and seat number 4F, Departure time was 23:30 hrs.
This mobile is very important to me plz search and inform me on [protected],
Add.-Village Bukhara, Post chaubari, Dist Bareilly Uttar Pradesh, Pin -243001.

Yesterday 10:20 indigo from dubai, I was harassed and charged extra dhs, the indigo staff forced me to offboard for one kg of excess weight . Even after explaining that my checked in luggage was 23 kg, she forced me to wave my suit my laptop bag and Water bottle which I bought in duty free. This is the first time in my traveling carrier I was insulted in front of all the passengers. ONE OF THE WORST BEHAVIOR BY THE INDIGO STAFF. In no flight they will check the weight of a duty free Water bottle and blazer jacket. And demand for 60 dhs and if I don’t pay she told me I can’t travel. If possible I will inform as many as not to use indigo flight
The worst service provider INDIGO
Thomas
[protected]
[protected]

I have brought a lg led 43inch tv from sharjah to trivandrum on 16th april 2018. Now when i opened the tv, the screen is broken, what should we do. We took your flight so that our tv will be safe, but our tv is broken. Please make a solution for this issue. We expected a good service from indigo. We need a good replay for this issue, now we can use the tv unless the screen is changed. We are a bit sad about it.

This is to inform you that i, rajendra pisat was traveling from mumbai to bengaluru with a connectivity of indigo airlines from bengaluru to kochi.
There was a delay in landing from mumbai to bengaluru by indigo which makes delay in connecting flight to kochi. There was no information or escort available from indigo airlines to guide in a time of delay.

1. My family is travelling from mumbai in 6e 799 flight from mumbai to bengaluru (12 passengers). The flight took off late from the mumbai terminal and thus reached (Landed) at a delay time at the bengaluru airport. Later, they had a connectivity flight to board 6e 6505 flight from bengaluru to kochi. When we arrived at the gates. There was a delay in the security check for the gents section of this group but the boarding passes were given to all the passengers and when we arrived at the stipulated gate 3 of my family members were denied entry.
2. Moreover we were charged for the next flight at the surcharge cost of rs.1000/- per head (Total 3000 inr)
3. Further there are 8 ladies passengers including a 6 years child boarded with no security because the 3 passengers who are the head and responsible members of the family were restricted to go ahead to the flight.
In what way is this justified.

Also this is to notify that at the time when we all 3 passengers were on gate, they updated us that the gate has been closed without any inquiry about those 9 flyers who already boarded the flight.

Furthermore, there was utter irresponsible behaviour of ground staff as no facility has been provided.

We were at the gate to board bus to catch flight, indigo ground staff deliberately cancelled the gate pass stating that the flight gate has been closed. Wherein the delay has happened from indigo itself.
The question should be asked
Who will be responsible for their delay?
Passengers? Of course not.
Who is responsible for the security of my family?

9 members reached kochi and they were all on their own & alone with no one to take care

3 members wasted there time about 12 hours and also no option but to wait at the airport and waste money for the mistakes & faults of others.

If there is flight connection provided by indigo it is indigo responsibility to make the necessary arrangements.
No ground staff was available to guide, in case delay in same indigo flight. No proper arrangements has been made.

I urge you to take this matter very seriously. If not surely this will be forwarded with legal notice to assist. Manager, ground staff, all indigo personal who were responsible to provide connectivity guidance to their connecting flight passengers.

This is also to bring your attention that this matter is going to handed over with all legal formality to airport authority and mr. Alphons kannanthanam, minister of state (Independent charge).

Request you to please look into the issue we faced and provide us the refund for the extra charges we faced.

This kind of negligence will never be tolerated.

Looking forward to hear from you soon.

Awaiting for your prompt response.

Regards,
Rajendra pisat

1. Pnr-xbeghs (8 passengers) & pnr-uh8tuq (2 passengers) were denied to board 6e 298 flight from maa to cok on[protected] when we arrived at the gates by 6am. There was a delay in the security check for the ladies of this group but the boarding passes were given to all the passengers and when we arrived at the stipulated gate at 6 am we were denied entry.
2. Moreover we were charged for the next flight at the surcharge cost of rs.1000/- per head
3. Further there was a 17 month old child (1 among the 8 passengers of pnr-xbeghs) who was charged full fare for the journey.in what way is this justified.

I demand reimbursement of the surcharge amount at the earliest.

Hello there,

This is to inform you that i, vijay saini was traveling from blr to delhi and with connectivity of indigo airlines from delhi to bdq.
There was a delay in landing from blr to delhi by indigo which makes delay in connecting flight to bdq. There was no information or escort available from indigo airlines to guide in a time of delay.
Opposite to that the indigo supervisor collected all tickets of passengers, 10 in total who were flying to bdq, and cancelled it without any consent.

Also this is to notify that at the time when we all 10 passengers were on gate, they updated us that the gate has been closed without any inquiry about those 10 flyers who are yet to board flight.

Furthermore, there was utter irresponsible behaviour of ground staff saveta (Assist. Manager) no facility has been provided.

We were at the gate to board bus to catch flight, indigo ground staff deliberately cancelled the gate pass stating that the flight gate has been closed. Wherein the delay has happened from indigo itself.
The question should be asked
Who will be responsible for their delay?
Passengers? Of course not.
If there is flight connection provided be indigo it is indigo responsibility to make the necessary arrangements.

No ground staff was available to guide, in case delay in same indigo flight. No proper arrangements has been made.

I urge you to take this matter very seriously. If not surely this will be forwarded with legal notice to assist. Manager, ground staff, all indigo personal who were responsible to provide connectivity guidance to their connecting flight passengers.

This is also to bring your attention that this matter is going to handed over with all legal formality to airport authority and shri. Shuresh prabhu.

This kind of negligence will never be tolerated.

Looking forward to hear from you soon.

The flight details are
6e 2064 - was actual flight which was cancelled
6e 2698- delayed flight post cancellation

Awaiting for your prompt response.

Regards,
Vijay saini
Sent from my iphone

We had booked our tickets from pune - bbsr - pune 3 months in advance to avail cheaper fares. Our forward journey was hassle free via hyderabad and we had sufficient time to board our connecting flight from hyd to bhubaneswar. However, our return journey was trouble some as we ended up travelling 12 hours to reach our destination and ended up paying extra fares.
We got a call 2-3 days before our scheduled departure from bhubaneswar about the reschedule of flight from bbsr to bangalore from 20:50 on 5th may to 21:15 on 5th may. My grandmother who is 83 years age was also travelling with me. We reached on time and got our boarding passes for connecting flight as well and staff was helpful to assign good seats to her. I was very impressed with staff's initiative and felt so happy. My parents were also travelling with me, but their seats were on 25th row. We had our connecting flight departure for 00:10 from bangalore. We asked that will we have sufficient time to board connecting flight and the person said yes. We had not taken any wheelchair assistance as my grandmother still walks and the airport's we have travelled are easily accessible. But to my contrary when we reached bangalore airport at 23:10, things were different. When flight landed, there were a couple of misses from your airlines.
1) there was exit from front door only. My parents seated on 25th row could not come out until all passengers seated infront were out.
2) there was no announcement on board for passengers having connecting flight to come front so that their flight is not missed. This is not something new. It used to be announced earlier.
3) we have never been to bangalore airport, so were not aware it will be so big and trouble some to reach for domestic transfer and that too with my grandmother. This should have been advised as an initiative by airlines to ask for wheelchair assistance considering the fact that a senior citizen is travelling.
This should be basic courtesy or an initiative to help any senior citizen travelling.
Unfortunately, we could not report to boarding gate on time and we missed our flight and were stranded in bangalore airport in midnight.
Air hostess made us walk back again to booking counter telling that you will be given next available flights boarding passes without any extra cost (Again a big lie) and that she has spoken to their department and we will be assisted and disappeared after that.
We went to booking counter of indigo and there was no one in counter and then we approached the check-in counter stating our problem and she again diverted us to booking counter where there was no one sitting. Later, when she called up on a number, someone came.
She was not informed anything about our flight miss. We detailed her and then she called someone for enquiry and told we have to pay additional charges for rebooking.
We called the manager of indigo not sure if he was a manager as he was rude enough in his talking and told that he had made 5 of his staff stand in arrivals, and to our surprise we didn't find even one.in the entire airport all 4 o[censored]s were blind and saying lies that we didn't see even one. Very bad behaviour of your staff and no assistance, changing commitments made a few mins back. I am really disappointed with this airlines and its staff being a frequent traveler..
We are not from high society that we can afford extra charges or rather any middle class people can afford these extra charges due to irresponsible behaviour from airlines.
This is not only my concern but several other friends or travellers who face this hassle in bangalore airport or any other connecting flights.
We were charged rs 12800 for boarding next available flight.
How irresponsible you can be as humans towards a senior citizen who was awake an entire night and she became ill because of this. She had high bp and sleepless night and severe backache.
Is this what we expect as citizens of india? Is this the country we are growing in where there is no place for humanity and all are only running after money.? Shameful and ridiculous is what i can say.
Please think about it being a human first and what you are running the company for and what you are doing as an individual.
I want this message to be reached to your seniors in management and owners that what we as end users are facing in day to day life.
What was my grandmother's fault that you made her awake an entire night? Is this her age?

My pnr number : tc91sc

Travel date : 7th may 2018

I am travelling from ahmedabad to kathmandu with one stop at delhi.

I checked with customer care and they have informed that i need to check out at delhi domestic and again check in at delhi international. It is not kissable for me to take the luggage and carry it. I have two small kids traveelling with me.

Need a urgent solution.

Also faced below issues:

1. I have called customer care 4 times and they have disconnected the call in between.

2. Customer care supervisor is so arrogant mr. Rajesh kumar. He has asked to cancel the tickets. How it is possible.

Need urgent solution.

My checking luggage was damaged while travelling from bangalore to pune on 29th april 2018. The pnr of this journey is b9drhf.

I handed over my duffel bag, which was in perfect condition at bangalore indigo baggage drop counter. However when i picked up the bag from the belt at pune airport, i noticed one of the handles was missing. I immediately reported to the one of the ground staff who was on duty close to the belt. She inspect the bag and told me that the handle has removed by cutting it off with a sharp oblect. And further she told me that she will make an entry and asked me to write to you.

I have attached the pics i clicked at that point of time for your reference. She also took couple of pics.

I want to know what had happened to the bag and why it happened. And then i want you to take the complete responsibility and compensate adequately or offer me another bag.

I hope to hear from you soon. If required, can reach to me via [protected]. I already made a complaint via indigo mail id, but no response yet.

Indigo customer care point blank refused to refund the money for cancellation (Pnr: fd26kz) which has been necessitated due to sudden death of a close/blood relative, despite proof. High insensitive of them. All good airlines companies do that in such a case, if not as per (One sided) terms but on compassionate grounds. Seems indigo airlines doesn't have any compassion....

I was travelling from mumbai to bangalore via hyderabad on 30 april 2018. I checked in three baggages from mumbai airport and was to get it in bangalore airport. But in bangalore, i received only 2 baggages and one was missing. When complained,
People from indigo baggage service assured that they'd track the missing baggage. But it's been 5 days now, they re unable to tell us whether it was loaded from mumbai or hyderabad to bangalore.

This is causing serious inconvenience as i am a tourist and i have all my valuables in the baggage. Waiting for an earnest reply.
Thank you!

Dear sir,

With deep regret ian writing this mail to you as till date i have never come to you though i fly frequently by your career from chennai to guwahati/ mumbai - guwahati and each time as a corporate client invariably use your direct flight. Brief history on my flight history would clear my frequent flier status in indigo airlines.

In most of these travels i did have some issues on my checked in luggage be it vip suitcase or airbag. I never took those things to you as i thought such simple defects are possible if due care is not exercised by personnel employed to do that. But things went overboard on 10 mar 2018 during my guwahati - chennai flight wherein my suitcase corner area completely dented with logo plate also got lost in transit. (Ticket number : phk 85n / luggage tag number [protected] of 10 mar 2018 by gau 6e136 maa indigo flight)

I promptly took up the issue with indigo ground staff personnel at chennai airport by name mr muthu who took up the issue promptly by referring to local vendor. I did tell him that such dents are irreversible as it is in corner area which when attempted may crack and would give totally paste like appearance due to heat developed in the process effectively reducing its usability. But it seems vendor took that and result is worse than what was envisaged by me.in addition the logo plate they put hardly speaks of quality in service. This is after more than 25 days of tracking, during which period i travelled more than 3 times. When indigo assured me needful will be done within 24 hours, i never knew it would take 26 days only to get such defectuve piece back which i can hardly use. Is this the quality commitment and service response by indigo?

Iam sure even indigo would not have liked this scenario. As a master of fact mr muthu suggested me to take up with you sir as heart of heart he possibly convinced that repair attempted effectively made suitcase unsuitable for further use knot to speak of easthetic appeal. The repair in effect introduces more dent around corner now and uneveness. Iam sure indigo, known for its brand value would atleast correct the injustice done and provide suitable remedy at the earliest by replacement of defective one with new one. Iam sure for a client who uses your flight repeatedly this is minimum you can do. Even at the time of writing this mail iam at chennai airport waiting to catch indigo flight to jaipur6e548 with pnr s71gvb. This being case, iam sure, replacement of defective repaired one with suitable new one would go a long way in ensuring customer delight and loyalty.

Based on the airport rep. Mr muthu, the complaint was made to customer care on 05 apr and again on 27 apr. Ima yet to get response from customer care. Hope some solution emerges atleast afer this.

Indigo airlines hr rashivaliya mam asking for interview 2500rs after they are said u r selected in indogo airlines ticketing executive officer in vijayawada airport. I asked joining letter they are you have to verify profile for 6000. After that prm charges 13000. Afterthat salary account they collected 28500. After they are asking 23500 for medical charges. They provide conformation letter with ayush malhotra.

Hi, i have been over charged heavily. The ticket kg8u7a (Del - blr for 12th may) i booked yesterday 03rd may only when for all indigo flights it was showing fare as rs 8407 or above. So i went ahead and booked it as travel date was nearing. Now today all of a sudden prices for all the flights for same date and timings is showing around rs 6000 now a drastic difference of per ticket 2000. I have been forced to pay more than 4000 extra. This is not done and very wrong doing and i have been cheated in the name of dynamic fare which is not at all acceptable. I had spoken to call center - akash and there supervisor and had asked for solution to this. Probably they could cancel my tickets with 0 charge and i can do the fresh booking but discussion was of no use. They were simply not ready to help or find out any solution to this. This is really bad and i am being made to feel like cheated. Customers are being impacted heavily. This is not at all acceptable. I am just hoping you will understand my concern and pain and will help take this up with indigo airlines for the benefit of people for this not to happen again. Thanks.

My indigo flight from ranchi to delhi got delayed by 3.5 hours on may 2nd due to which i was unable to get my air india flight to canada on time and thus was refused boarding by them. They said it was indigo’s fault and they have to assist me. Indigo staffs said they cannot do anything in this case. They can just give delay certificate. What will i do with the delay certificate when the entire world already knew that flights were getting delayed in delhi. Air india staff were not ready to accept the certificate. They said indigo refused to help their passengers whose flights were delayed so even they will not help indigo passengers. Because o[censored]r internal war i had to suffer a loss of rs. 55000. I told them it was a large amount and i cannot afford to buy a new ticket all over again as i was a student and i was told to not to travel if i dnt have money. Such rude and disrespectful behaviour from airport staff. This is how u treat ur customers. Anyways ur reputation is already bad as u slap and beat ur passengers and now this. I have lodged a complaint in consumer forum and will not sit back till i get my money back. I have suffered a loss of huge amount of money and that too without any mistake of mine. I have been tortured and mistreated. This is how u treat ur citizens in india.

Dear indigo members,
I was lost my package on hyderabad indigo airlines counter.
I was journey from goa to hyderabad then i have a flying another from hyderabad to kolkata
Goa to hyderabad: truejet airlines
The truejet airlines employee was very helpful for my luggage and packaging.
After i was reached hyderabad i just ask to advise from indigo counter they people not accepted to transfer my luggage from hyderabad to kolkata
I was reached counter before boarding and luggage time but they did not package my luggage. That my package value is 23800/- they are simply said to me you just leave your package and go and take the boarding
I just requested to indigo counter person but he is not able to help me. Because he want that package i was requested that person since last minute of boarding time but they didn't help to passenger. Finally i lost my package.
It is clear to told you (Indigo) was only business. They are not working for customers and they are not helping for customers.

Since last 3yrs i was journey in indigo
My family and friends all are use this indigo services but now we are not agree to journey in indigo in future. I strictly given feedback to indigo airlines services is very very very bad...
My friends also given this feedback on bad...

Note.: airlines serving depend only on customers satisfaction not a money and business.

We booked flight from srinagar to chennai via delhi on 2nd may 2018(flight number 6E 2162)for 11 members.We reached delhi airport by 19 00hrs from srinagar and our flight was scheduled at 20 35hrs.There was delay in many flight due to rough weather.But our flight kept postponding every half an hour by 2hours.When asked the concerned person regarding the delay there was not proper response from them.The people travellng were aged patients and they had to go through a lot of suffering.After a long struggle and fight with the indigo airlines at 3 am(3rd may 2018) in the morning we came to know that there were no pilots and crew member to operate the flight .At 5 am(3rd may 2018) in the morning one of the higher authority requested to give them time to know the current status and gave us an apology in written.After a long struggle the boarding pass was given for a flight scheduled at 6 20am (3rd may 2018) with the seal stating 02 may 2018.After a long tour in the bus and waiting in the flight for more than a hour the flight finally took off at 7 40am (3rd May 2018) which is 12hrs delay to the original time without any reason. For the mental and physical torture which we had to undergo for no reason of ours I demand indigo airlines to refund for all the 11 tickets i have booked for the whole return journey.If no actions are taken in this regard i am ready to file a case against the airlines and would ensure that no one else books indigo airlines in future by spreading bad mouth in social media.
email id [protected]@gmail.com

I had booked a 17.55 flight from mumbai to kolkata and had reported to the airport 50 mins in advance. I stood in the que to collect my boarding pass since there was no announcement. However, i was not allowed to board citing that boarding was already completed and the concerned customer service personnel was rude to me. After repeated requests i finally had to book the 22.10 flight (Which again was delayed) paying rs. 8400 extra. This caused severe loss of money, time and tremendous mental agony and inconvenience to me as i reached kolkata around 1 am in the night. This is a pure money-making business and highly unbecoming of a prestigious airline such as indigo. Even elderly people were being harassed in a similar fashion. I have been a regular flyer of indigo but i don't think i will ever book a flight on indigo again. It was a traumatizing experience, to say the least. The treatment was highly unfair and necessitates a consumer complaint.

Detailed complaint write up:
We had really pathetic experience this time while getting boarding pass with indigo 6e82 on 11/4/2018. Myself-sunil joshi and my company colleague mr arif shaikh were having a box with some shared stuff (Household utensil). At the airport when the box was given for check in luggage by mr arif, the on duty supervisor mr abdul at muscat airport refused to consider it as his stuff. We explained him many a times that kindly consider the box as ownership of mr arif and take the check in luggage but the supervisor refused to accept the box. We also asked him to get the box stuff scanned/checked by opening, but he denied saying the scannnig machine was not working. He asked us to bring a certificate from police that the box belong to mr arif. He threatened us that he will ensure that we shall not get boarding pass. When asked from which police station to bring certificate, he replied he don't know which police station. Even for talking about the matter, supervisor just kept us waiting for 1 hour. At last a the flight check in time was getting closer, hence me and my friend have to pay the box as additional weight box, even though the box weight was within the total allowable weight limit. We raised to indigo customer care for below few questions. We got reply from indigo customer care which was purely a lie and can be easily established by cctv footage of airport that day (See the email reply from me to indigo establishing the facts).
1) if somebody is claiming that a particular luggage belong to him, on what basis can indigo staff deny acceptance to same?
2) there is no certificate that police issue that a luggage belongs to a particular person. Then on what basis, indigo supervisor can ask for such certificate. No airline staff ask for such a certificate, or deny luggage based on their assumption. The staff can ask for what stuff is inside bag which we answered correctly still your supervisor refused to accept our luggage.
3) how can indigo staff threaten passengers to make us say that some box is not belonging to us if we are already taking ownership and telling upfront what is content of box.
4) we want refund of additional weight charge of 54 rial that indigo made us pay illegally.
As a proof, i am attaching photo of my boarding pass, my friend's boarding pass and additional weight charge we paid.
Also attached is the establishment of the facts which are easily verifiable by cctv footage, if sought to.
I am currently working outside india. I am located in muscat, oman. I can be contacted on below contact details.

I also received some confirmation document and call from hr named aman verma. He told me to submit some documents and then told me to submit rs 2800 to utkarsh verma's axis bank account. I was hesitant, on double checking i found out it was fake. Please take some action on this as i was just about to pay them the money. This is a bad name on indigo recruitment.