IndiGo Complaints & Reviews

We booked flight from srinagar to chennai via delhi on 2nd may 2018(flight number 6E 2162)for 11 members.We reached delhi airport by 19 00hrs from srinagar and our flight was scheduled at 20 35hrs.There was delay in many flight due to rough weather.But our flight kept postponding every half an hour by 2hours.When asked the concerned person regarding the delay there was not proper response from them.The people travellng were aged patients and they had to go through a lot of suffering.After a long struggle and fight with the indigo airlines at 3 am(3rd may 2018) in the morning we came to know that there were no pilots and crew member to operate the flight .At 5 am(3rd may 2018) in the morning one of the higher authority requested to give them time to know the current status and gave us an apology in written.After a long struggle the boarding pass was given for a flight scheduled at 6 20am (3rd may 2018) with the seal stating 02 may 2018.After a long tour in the bus and waiting in the flight for more than a hour the flight finally took off at 7 40am (3rd May 2018) which is 12hrs delay to the original time without any reason. For the mental and physical torture which we had to undergo for no reason of ours I demand indigo airlines to refund for all the 11 tickets i have booked for the whole return journey.If no actions are taken in this regard i am ready to file a case against the airlines and would ensure that no one else books indigo airlines in future by spreading bad mouth in social media.
email id [protected]@gmail.com

I had booked a 17.55 flight from mumbai to kolkata and had reported to the airport 50 mins in advance. I stood in the que to collect my boarding pass since there was no announcement. However, i was not allowed to board citing that boarding was already completed and the concerned customer service personnel was rude to me. After repeated requests i finally had to book the 22.10 flight (Which again was delayed) paying rs. 8400 extra. This caused severe loss of money, time and tremendous mental agony and inconvenience to me as i reached kolkata around 1 am in the night. This is a pure money-making business and highly unbecoming of a prestigious airline such as indigo. Even elderly people were being harassed in a similar fashion. I have been a regular flyer of indigo but i don't think i will ever book a flight on indigo again. It was a traumatizing experience, to say the least. The treatment was highly unfair and necessitates a consumer complaint.

Detailed complaint write up:
We had really pathetic experience this time while getting boarding pass with indigo 6e82 on 11/4/2018. Myself-sunil joshi and my company colleague mr arif shaikh were having a box with some shared stuff (Household utensil). At the airport when the box was given for check in luggage by mr arif, the on duty supervisor mr abdul at muscat airport refused to consider it as his stuff. We explained him many a times that kindly consider the box as ownership of mr arif and take the check in luggage but the supervisor refused to accept the box. We also asked him to get the box stuff scanned/checked by opening, but he denied saying the scannnig machine was not working. He asked us to bring a certificate from police that the box belong to mr arif. He threatened us that he will ensure that we shall not get boarding pass. When asked from which police station to bring certificate, he replied he don't know which police station. Even for talking about the matter, supervisor just kept us waiting for 1 hour. At last a the flight check in time was getting closer, hence me and my friend have to pay the box as additional weight box, even though the box weight was within the total allowable weight limit. We raised to indigo customer care for below few questions. We got reply from indigo customer care which was purely a lie and can be easily established by cctv footage of airport that day (See the email reply from me to indigo establishing the facts).
1) if somebody is claiming that a particular luggage belong to him, on what basis can indigo staff deny acceptance to same?
2) there is no certificate that police issue that a luggage belongs to a particular person. Then on what basis, indigo supervisor can ask for such certificate. No airline staff ask for such a certificate, or deny luggage based on their assumption. The staff can ask for what stuff is inside bag which we answered correctly still your supervisor refused to accept our luggage.
3) how can indigo staff threaten passengers to make us say that some box is not belonging to us if we are already taking ownership and telling upfront what is content of box.
4) we want refund of additional weight charge of 54 rial that indigo made us pay illegally.
As a proof, i am attaching photo of my boarding pass, my friend's boarding pass and additional weight charge we paid.
Also attached is the establishment of the facts which are easily verifiable by cctv footage, if sought to.
I am currently working outside india. I am located in muscat, oman. I can be contacted on below contact details.

I also received some confirmation document and call from hr named aman verma. He told me to submit some documents and then told me to submit rs 2800 to utkarsh verma's axis bank account. I was hesitant, on double checking i found out it was fake. Please take some action on this as i was just about to pay them the money. This is a bad name on indigo recruitment.

1. On[protected] morning i had a flight from delhi to agartala via kolkata scheduled at 13. 05 booking reference number is nf[protected]. Total cost of the ticket was 7884 /- (Indigo flight dated on[protected] a. D. Vide pnr no - ny29py, flight no - 6e - 921 and the complainant was scheduled for the flight from delhi to agartala via kolkata scheduled at 13.05 vide booking reference number is nf[protected]

2. I reached the delhi airport domestic service at around 07:30 and reached the baggage screening area at 10:40and after baggage screening the complainant duly received the boarding pass on the face of the valid ticket and id proof..

3. After baggage screening i have received the boarding pass vide pnr no - ny29py, flight no - 6e - 921, sequence 85, class - n, departure time - 13. 05, seat no - 16 d.

4. My boarding pass was issued and i reached the counter for security check.

5. At around 12:00, p. M i reached just before the gate no - 7b for boarding the flight.

6. At about 12:30 pm the staffs a the gate no - 7b told me that i will not be allowed to board in the flight as the flight door is closed.

7. The staff at the gate no - 7b told me that, my baggage has been taken to the flight and i should collect the baggage within 60 minutes.

8. The staffs could not give any satisfactory reply why i am not allowed to board on flight after issuance of the boarding pass.

9. I tried to meet the manager or someone but no one shown any decency to enquire the matter.

10. I have an important meeting at kolkata and due to miss the flight i have sustained loss and injury. I tried to lodge my complaint but they refused to take any complaint.

11. The authority refued to refund me the money for my ticket.

12. Without finding any alternative i had to book another flight on the next day on[protected] at 5.55 am morning and i have to spend rs 11231/- + rs 5620/- = 16851 for the ticket from delhi to agartala via kolkata by spice jet.

13. Having no other alternative i have to stay at nearby hotel namely plaza premium lounge delhi airport and stayed ther for the night and i had to pay rs 5620/- for the night.

14. On the next morning at about 8.00 am i reached at kolkata..

After reaching at kolkata, became seriously ill and after reaching at my home town agartala i became hospitalized due to mental shock and agony.

Evidence:

1. I have boarding pass with seal 26th march

2. Cc tv footage which i will try to get from delhi airport

Please compensate me at the tune of rs 2, 00, 000/-

I am wesley titus, a regular customer of indigo.

I was about to fly from delhi to chennai dated 10th jan 2018
Pnr: w9ndmv
Flt no: 6e 606
Boarding pass attached. Please find it.

Incident:-
A) i had boarding pass through web-check-in.
B) departure time was 7:15, i was at the counter by 6:45 am. I need to collect the boarding pass with gate number. The soft copies doesn't print the gate no.
C) the staff told me "you have to go to h series" and then he left without guiding me. He knows i am late. (I don't know what is h series, i never been there)
D) i need carry my luggage once again to find an indigo staff in uniform ask of h series. He guided me. There were few long queues. I didn't have time to wait. I excused myself with passengers to go to the counter staff.
E) i made a mistake - i told "i am going to my sister's wedding. Please let me catch the flight" she said she can't help me. She called another person. I said to him the same thing. "i am going to my sister's wedding. Please let me catch the flight"
F) he said i am sorry. I was angry. I had to request him. I told him 'let me talk to some other senior staff. Please give me the pass i can rush in now. I have 25 minutes more"he dialled from his phone and gave me negative reply.
G) i suspect since i told i told i am going to my sister's wedding, staff thought anyway i have to go. So he took advantage of my situation. Instead of helping me in my emergency, they reacted negatively.
H) he told you can take the next flight and then he left. I had to request him again, since i have already checked-in, please help me. But he said"i have already given my reply, please take the next flight"
They could have let me in with a warning. I felt angry, frustrated, helpless and felt cheated
I) i asked the counter staff about the next told me i have to extra rs.8500/- to book the next flight. (I felt it was expensive and unfair)
J) i asked whether i can pay the money during my return journey (I had round trip with the indigo itself). She said without payment i can't do anything.
K) so i had to arrange money from my father. At one point when i was enquiring the staff hurried me that i may even miss the second flight. (It was like pouring boiled oil on my wounds!!)
L) i told her it's expensive. Then she asked other staff (Same person who denied my entry), i replied something to her. Then she said, i have to pay rs.5564/-
M) so with the pain, i paid (If you reading this, it may be a small amount of money for you, but for me at that time, it's huge. Hope you understand the value of one penny)
N) and during boarding, i was stopped by an alert at the gates. The staff told me my check-in bag does have my prohibited material (Oh my god another struggle!!!)
O) so she had to take to godown, where i found it was my power bank. They said they can't permit me with power bank.
They check-in luggage staff didn't ask me anything before taking my luggage. I requested them,"i need power bank. I had to travel from chennai to hometown and i have a meeting. I need it. I thought we should not keep it handbag" they didn't listen. They took the power bank. They could have given it to the staff to put it in my handbag and advice with a warning. As they can see, it is not attached to any exploding device. It's plain power bank.

I hope you understand what i am saying?
We are here help people in their distress, not to take advantage of their situations. The bad treatment is still in my heart even after few months. That's why i am writing to you to seek resolution.

Complaints
A) i have already checked-in. How can they deny me entry, when i am present well before the departure.
B) the helpless attitude of staff at the counter
C) purposely taking advantage of the situation of the passenger
D) frustration and embarrassment
E) arbitrary fee for next flight if the present flight is missed.

Retribution:-

You please decide!!

I want to tell you what happened in chennai airport:- (Same service provider:- indigo) during my return journey

A) at the counter, the staff read out the list of prohibited material

B) i had carried some spices - 10 bottles - the staff told i can't carry it with my handbag. It's not allowed. You have to keep them in check-in luggage. But i don't have another bag to keep them. She asked me to approach another staff. She understood my need. Ran to carry an empty carton put all the spices and tapped thoroughly and sealed it with indigo labels.

C) in this mess, i forgot where i had kept the boarding pass. I searched in the handbag for a while, but in vain. So i had to gain to the counter to explain the situation, the staff kept me calm and issued another boarding pass.

I felt so thankful and blessed that morning.

What if above 3 incidents happened in delhi indigo?

Resolution/retribution:- you please decide!!

Thanks
Titus

As iam traveling from mumbai to raipur on flight 6e-324 from 14:25 pm to 16:25 pm o had reached airport at 1:15 due to crowd in airport they had shiffted me in largen line as i had told then iam going late pls get me in they had said no rules are rules everyone is equal ok then i had given my baggage and all that and thn when ima going dor boarding they said sir you arelate you cannot do boarding and i had tell him all the reasons thats itsnit my mistake itsyour staaf mistake and iam only 5 mins this is an domestic airline not an international that that if iam 5mins late they dont give me to board even in international airlines they need to give me boarding worst airline very worstt

I was travelling on flight number 6e 711 on 25th april 2018 from mumbai to goa. I had an excess baggage of 8 kgs for which i had to pay 2400. However the amount of rs 2400 has been debited twice from my hdfc account and after repeated calls and mails sent to the call centre, i have not received any positive revert. All required details provided via mail. Lyka alvares

I was travelling from indore to bangalore. My flight was at 6:55 and i was there for the check-in at 6:00 that is exactly before 45 mins of the departure of flight but due to crowd during the check in i reached the check in counter at 6:20 and he told me go to other counter i cant take u in. When i went there i was told that we can't take your bag. I was of the opinion that no one was there to take care of my bag and i need my bag also with me. Then again they sent me to the other counter. Because of this i wasted my 15 more mins and finally she told now you can't board the flight. They didn't told me clearly that they will send my bag with the other flight before. When i went back and checked then she told that i was giving you option which was not told clearly before.

This way i missed my flight and spent another some thousands for booking the other flight.

Called mANY TIMEs...no response...same behaviour...picking up the call and telling bull ### excussess...indigo has an dirty and idiotic people as thier staff...

The day when the flight was delayed for 5 hrs they were very humble...the moment we quoted from there the showed their way of treating a customer...

I continuously called him but no response...i[censored] can’t resolve it then confirm me I will leave my money...no problem

I travelled in 6E823 from AMD TO BLR on 27th April 2018. My PNR is I9IYMS. I had requested for WC with escort on 23rd of September 2017 but I had to wait for escort both the arrival and exit time. There was not any information for WC on check in counter.
I'm totally disappointed for this irresponsible service of indigo. I can't recommend for indigo in future

We were a family of four with two daughters one 7 and other a teenager. The ticketing boy at kolkata insisted to see them before making the tickets. Fine. We had to wait for almost an hour, with minimum seating arrangement at the boarding gate, we had to stand all the while. Some with kids and even patiens nobody bothered to see the inconvinience or even give any information as to what or why, though the staff were there and on mobile.
So far so bad. Once in the flight we were surprised to find that after seeing in person, our seats were all scattered in centres. Four o[censored]s in four centre seats meaning my 7 year daughter in between two unknown men, my teenager too in between two unknown men and we parents on the other side. We talked to the airhostess who could do nothing to help. The flight being an evening flight, late by an hour, i was panicked if the lights were out. Why do we need to waste so much time energy and money for glorifying asifa or her sufferings, if we create them deliberately... Unfortunately no passenger would leave their seat, we pleaded for atleast one. They chose to converse to person across the aisle, not to be besides... How unhelpful, inconsiderate and plastic hospitality and the smile of the service. The airhostesses are more salesgirls than anything else. To hell with girl power and sukhad yatra. Airhostess and other staffs were better off without these costly hospitality courses and styles. Looks like all rules and good manners are expected and burdened on the consumers only. While the staffs are unhelpful, ill mannered and threatening on security and theft. Please do something. Awake and get out of the plastic mind. It is more dangerous than the plastics in hand.

On 28th april 2018 i had my flight from bangalore to kolkata. At that day during security checking the security lady open my camera bag. I told her it is a very costly camera. Still she open my camera bag zip. And i lost my canon eos 1500 charger and battery. I think they purposely took my camera charger and battery. Please help to find my camera charger and battery. It is very costly.
Subhalakshmi dutta

I have book the ticket thought goibibo app to indigo airlines departure date 24th may and due to some changes I have cancelled the ticket booked fresh ticket. Latter I have SMS saying that your refund amount is 3352. And I have paid 14500 when call customer they told me it's cancellation charge.they are refused to refund my amount... What the ###...for cancellations you will charge ###in 10000 from my account. Refund my money immediately

I recieved an advertisement offer for job through naukri.com for ground staff designation at indigo airlines it was mentioned in the offer letter that a refundable amount of 9600 was to be paid and at the date of job interview the money will be refunded back !! Furtheron next day the person called me and said to deposit a sum of 29600 as i have been selected and interview formality is not required when i refused to pay him the requested amount he disconnected the call and now all his no are switch off !! Kindly help to recover the amount of 9600 i will enclose the screen shots of the payment that i have done to him !!

My pnr number is ffulmq. I'm a frequent flyer of indigo. It's sad to see such poor service from indigo. I rescheduled my return flight on 8/4/18... I paid money also. The transaction status was successful and i could see the amount on indigo site also but my flight wasn't rescheduled. Recently when i called regarding this i was asked to pay more money. And now they say they haven't received the money... Then they say they will refund the money, though the site mentions that the money had been received. It's a pure case of cheating. Indigo is asking for more money for its own fault. Such things are not expected. That's regardless of the fact that that i'm a frequent traveller of indigo. It's really sad. I wish to go to consumers court.

Dear team,

I booked ticket for my friend from my credit card on 28th april 2018, saturday, but ticket not came to my email, that email id i given, ticket status is confirmed and booking reference is sytpff, kindly let me know the reaseon for non issuance of ticket on time and resolve the issue, amount already debited from account

Kindly issue ticket on same

Hi,

My pnr is sgvnq and flight number is 6e 844 from kolkata to lucknow. They didn't allow me and my family to board flight despite being on time. I spoke to indigo concerned person however they said i am late. We fight half and hour and doors got close due to which we missed flight.

I didn't expect this from indigo. I want my refund back rs 8, 382.

Thanks,
Gunjan
Mb: [protected]

My flight indigo, 6e-811 was at 5:15 from bangalore to raipur on 28th april 2018,
I reached airport at 4:10 am and they asked me to get into the queue when my number came they asked me to go for the self check-in, when i went their it was displaying that web check-in is closed, then again i asked one of the indigo member she told that go to the check-in counter when again i reached their she told that i am 5 min late i can not board the flight.
What a waste service from indigo people they can't manage people, we people are suffering due to these kind things.
My pnr-ayyw4p
In future i'll never prefer indigio.

Respected Sir,
I am currently going through this situation and i ll greatly appreciate any response.

I and my family in India have great respect for Indigo, But i regret to say that Indigo customer care has given me a hard time in the past few hours. I question our loyalty to indigo.

I made three calls to confirm that i can add the international package for 1500 rs to my connecting indigo flight on April 28, 2018 at 6.35 am from new delhi to lucknow(PNR: FBU73M). I was never clearly told that 24 hours before, the international baggage excess cannot be added. All the time agents asked me to go to the website and told me that it can be added 6 hrs before departure. I tried to add the bagge 23 hours before the flight unaware of this and it did not allow me. I made a call to customer care, they said they could see the two calls i made the previous day and that the will make a requst for another team to review the phone call and get back to me. 6 hrs later, no phone call. I called them again and this time they are telling me that they are not able to pull the recordings for that number i called from( agent Sneha from Pune call center). I asked her to transfer me to supervisor or manager, she was giving reasons not to and finally when she transfrerred kept me waiting for hours. She told me they need another 2 hours to check that phone no.

We still have 8 hours to this flight tomorrow morning. My wife and infant kid are travelling alone and they dont have excess cash with them. With a kid, she will face lot of problems to transfer items into 7 kg hand baggages. Inorder to not go through this trouble i wanted to buy 30 kg excess baggage at 1500 rs. Now they are trying to apply domestic charges that can go upto 10, 000 rs. The call center is delaying my online booking even further, in a couple of hours, the 6hour option for domestic charge will also expire and they will charge even higher rate. I trusted these people and added lot of excess baggage which we could have avoided. Knowing this would happen i called up Indigo two days before flight, but they never gave me a clear idea this would happen.

We still; have 8 hours for this flight. I will greatly appreciate if you can intervene and make this easy for us. You ca reach me at che.[protected]@gmail.com . I have emailed your comlaint service on your website as well.