IndiGo Complaints & Reviews

I have booked my ticket from madurai to hyderbad for my travel on 30th may 18. Due to personal exigency i cannot board my flight in madurai instead i requested indigo team to consider my boarding from chennai as the flight is having changeover in chennai. I'm travelling with my wife and daughter. It's not possible to get another tickets as it is way high and also getting ticket in other mode of transport is difficult and not possible. Request to consider my request to board the flight from chennai instead of madurai.

I have booked the ticket against pnr no. Tjiu8h of indigo airlines for the travel on 25th may 18 from coimbatore to pune via. Bangalore (& the ticket booked through goibibo). I have done the web check in for this ticket for travel by 6e355 from coimbatore to bangalore and 6e682 from bangalore to pune. I was not having any checkin luggage and hence i have gone through the security check directly at coimbatore and i reached arrival gate at bangalore at 22-15. I have done the security check again at bangalore as per my web checkin boarding pass. But after reaching gate no. 17 at the time of boarding, the lady staff as as well as his superior informed that my booking was for the flight 6e232 which went off at 22-45 even if i was carrying the security signed boarding pass meant for 6e682. I have proved to them that i have not received any intimation by email or sms about the change in this flight as well as it was not informed to me at coimbatore airport while boarding or while embarking at bangalore. To make the matters worse, they had allowed the boarding to another person who also got the same issue (With web check-in from coimbatore) even if i was standing in the line first and i was waiting nearby indigo staff at counter as per their instruction. All my arguments were in vain for accommodating me in the same flight (6e682) & after talking to indigo head office *, they somehow managed to give an alternate flight 6e408 for 26th may morning which i was not at all happy due to my important marketing appointments on 26th may (At aurangabad which is 5hrs run from pune by road) even if they have offered the launch for resting where i could not get any sleep. Also in the launch there was no facility to sleep. (* the mail from indigo received at 00-40am on 26th may only about the revised flight itinerary, ie. 6e232 instead of 6e682, after this telephonic discussions with indigo head office).
Now i need the following compensation for this inconvenience & mental stress:-
1. Bus charge by luxury bus : rs.1, 000/-
2. Salary for one day (As i could not reach at least by 9.00am at aurangabad): rs.4, 000/-
3. Not accommodating me at least in a 3 or 4 star hotel : rs. 4, 000/- (The wash room of launch was closed for almost 2.30hrs due to its cleaning in early morning hours)
4. Mental stress, body paining due to no sleep - medical expenses : rs.3, 000/- (Since could not travel in sleeper bus from pune to aurangabad since the reservation not available at last minute)
5. Charges for re-scheduling the appointment again at office (To keep all attendees to come again considering their expenses without their hotel charges) : rs. 18, 000/-
Total compensation claimed: rs. 30, 000/-

Hi,

Today (26th may 2018) my wife and my 3 years old kid (Pnr e8lery) were supposed to travel from varanasi to hyderabad (Flight 6e-916) in morning flight (0845 departure) but could not travel because of indigo staff’s support at airport. Ticket was booked on 23rd apr 2018.

My son's date of birth was somehow incorrectly mentioned in the existed ticket (Which turned him as an infant) hence my wife asked at boarding pass issue counter no.5 to charge as the kid will be on the lap throughout journey.
This indigo fellow in a very rough attitude asked to pay 22, 000 inr extra for one seat (Such an inappropriate demand!!) and when my wife agreed to pay the amount, he said this is now not available and didn’t allow to travel given the fact that kid doesn’t require a seat but to travel on his mother’s lap. This was such an absurd behaviour and not only this, indigo security took my 3 years old son and asked my wife to travel without kid and suggested that we will send your kid in later flight (After few hours) and sent my luggage for check-in. This is truly idiotic. How insensible is it to say like this, how one can even think about sending a 3 years old kid alone, wicked mentality!! Were they aware of their own unaccompanied minor policy? I have never experienced such a rubbish behaviour ever in indigo.

Immediately then wife took my son in hand, cried like anything over there and denied to go without kid (An obvious choice) then after few minutes of waiting, luggage came back to her. But there was no response/cooperation from indigo guys on such a disgraceful behaviour and a mental torture to a lady with a small kid.

Due to non-cooperation of indigo staff even now, it drove her crazy go out of the airport as now she needed to travel back to her hometown in such a high temperature summer with heat waves.

"what kind of strategy it is to allow her to travel without kid which is impossible and then try to sell the ticket at way higher price to another passenger."

"what kind of approach it is to not to let the passenger travel even when she is ready to pay the amount (And knowing that kid doesn’t require an additional seat) and then try to sell the ticket at way higher price."

Deeply disappointed and traumatic!!

I would like to get my money back in full and a sincere apology for no travel because of your staff’s misconduct which costed me huge mentally, physically and financially.

Thanks,
Rachit
[protected]

I had traveled from doha to calicut with a one month old infant. Unlike every other flight which would be cold inside, indigo s carrier was like traveling in an oven. On requesting four times the temperature was reduced. My child was crying and had become red as it was really hot. The second issue was we couldn't book the first row of seats online and was told it can be done during check in. I was even ready to pay but sadly they hinted that those seats are reserved for travel agencies. What a shame!

Sir
Yesterday 25.05.2018 with pnr no xh9rjq (2) luggage were booked from kolkata to kochi via bengaluru in flight no 6e958 but at 2.15 pm while waiting in front of gate no 18 got a call from indigo staff a lady to change the flight as it was delayed by about 2 hours and mrs poulomi a lady manager of indigo changed boarding pass to flight no 6e6965 a direct flight to kochi but as this procedure took much time and there was hardly 10 min left to board the flight we couldn’t check the two luggage tags with boarding pass.
When we reached kochi found that no luggage tag was with our boarding pass however i had seen two luggage slips were pasted with the earlier boarding pass of flight no 6e958 in our name and we have not received 2 luggage at kochi airport and the person from your indigo didn’t receive our complaint.
We have come here to kochi as tourists and if your indigo airlines is so casual in handling customer beggage it is really unfortunate.
Pl resolve immediately

Anil kumar jena
Minati bhanja
Mob [protected]

Atrocious experience trying to fly with you which seems like a recurring thing with your airline at this point. Delays were fine and understandable but to actually decree that a person with a speech defect is unfit to fly is a new low. I had pre-requested special assistance for my 76 year old grandmother. We were told to check for a wheelchair at the airline counters outside ccu airport entrance by the customer care team. Having arrived at the airport by 5:10, we head directly there. Turns out, there's no such counter and we finally are directed to the checking counter by an army jawaan where we happen to arrive at 5:31 for a 6:05 flight. We were sent back from the security checkpoint citing my grandmother's speech defect as an argument against her ability to fly. All of this in spite o[censored]s having our boarding passes in hand. Ludicrous. Inhumane behaviour on full display after when we request that the 2 others accompanying her be allowed to board. The delay that this has inevitably resulted in is now somehow our fault and our reservations are summarily cancelled without a second thought. 'we have to cancel all three tickets, can't just cancel one'. They talk amongst themselves, make the calls for us and send us packing. What era is this? We ask humbly for a full hour that we be accommodated on this flight or the following flight, minus the one person that they deem unfit to fly, but nobody is willing to listen. Customer care has no answers and their superiors hung up on us twice in the span of one hour after two back to back 30 min calls. We were finally told that a call can be taken 2 hours prior to the following flight for which we would need to present our case to the team at the airport and hope for the best. At this time, all we request is reassurance of resolution or a refund of some kind to which we have the phone hung up in our faces. Is this what indigo has become? Apathetic and inhumane? Is this the best way to redress a grievance that had at the center of it all. Out of all people, a senior citizen with a speech defect on a wheelchair?

I booked ticket from paytm and there is not mentioned timing with am or pm and we missed flights. And the service at the airport from indigo was very worst they did not even talk to me properly simply asking money to my family. I wish that this airlines and paytm should close as soon as possible. And for refund very less money and also it takes 7 days. We booked ticket again and lost so much hugh amount. Instead o[censored]nderstanding my situation they did not even help me. Purposely we did not miss out flight.in ticket timing not mentioned with am and pm. I wish i can get my amount.

I have booked my ticket from bangalore to delhi (Pnr: 6e-yid2ta) for 25.05.2018 through skyways, bangalore. After booking the ticket, i got my we chekin done by paying rs.200/- and selected seat 14a. But in the night when i checked again, it was changed to 27a. I protest this unilateral change of seat and lodge my complaint in this regard.
My mobile no. Is [protected]

V. N. Raghupathy

Dear sir,
We had a group of 9 members (Including sr. Citizen & child, only female) were travelling from pune to kochi on 23.04.18, flight no. 6e 105 & 316 our flight time was 5.20pm from pune. When we met a huge traffic block and rreached at 4:35 pm in pune airport. When we booked our luggage for scanning, after they taken 10 minutes to tie the tags. When we reached to put the luggage, they denied to book the same in that flight. Still the flight was there. If they will co operate with us, we can easily go with that flight. What happened? Our schedule totally changed and we had to pay rs. 40000/- as a compensation on behalf of this incident (Because advance given for kochi hotel, travel itinerary was completely changed). They had taken an amount of rs. 9000/- (8000 from debit card & 1000 cash) extra for arranging another connected flight for next day.

Dear sir, my property irregularities report no - lodged on 14/05/18. The phone no given [protected]/63, to me but no one is responding to the no. I am waiting at the hotel at vanaras.
Authorities told me to collect my luggage from vanaras but no one is taking the calls.
Please help me.
Mytticket no - gg4rjq dated 24/05/18.
Vanaras india.
[protected].

We were planning to visit to kerala on first week of june. However due to virus outbreak we have been advised not to travel to kerala. Now the hotel has promptly reimbursesed full amount understanding the situtation. However indigo, which claims that they provide utmost important to customer safety wants to charge us 50% for cancellation. We feel that this is unfair and honestly indigo does not care about our safety. If it was due to our change of plans we would happily pay the cancelation fees. But when it's natural calaminity and even hotel management in kerala themselves are advising not to travel - why does indigo wants to penalize. If this was other airlines, they would have immediately listened, but not indigo. I hope someone in indigo will take such matter seriously.

Dear concerned,

I have travelled hyderabad to ahmedabad and ahmedabad to hyderabad on 21st may 2018 through indigo airlines and my pnr is yeelnz - 6e 644.

I have couple of complaints regarding my journey and inconvenience caused.

1. Departure terminals at ahmedabad airport are changed without information. No announcements were made or displayed.
As per the boarding pass, terminal was number 1 but without information terminal was changed to number 5.
I had to wait a long carrying luggage and walk around airport with it.

2. Ahmedabad to hyderabad flight departure schedule was at 7.45pm but the flight actually took off at 8.35pm. There was no information provided by airlines regarding delay in departure either through sms, e-mail etc.
As per my planned trip, i expected to reach destination by 9.30pm but actually flight arrived at 10.30pm and i reached home at 12.05am of 22nd may 2018.

I'm extremely unhappy with the delay and inconvenience caused with evening flight which caused disturbances in the family and personal life.

I feel l made a wrong decision in chosing indigo airlines specifically.

Sincerely,
Swaathi mucharla
Hyderabad
Mobile: [protected]
E-mail : [protected]@gmail.com

Booking ref no o9bwvi
Initially it was 4 persons ticket booked on 27/1/18 for ccu-del-ccu (21/4/18 and 24/4/18) (6e 417 and 6e 615)
Later one ticket was cancelled. Passenger name mrs annapurna bhattacharya.
Got a mail through the agent goldenbird travels where the refund amount shows rs 6492.
Now the agent says the refund amount is only 492 and sent me a page without having the letterhead of indigo.
I want to know from indigo what is the actual refund they have given.
My mail id — [protected]@gmail.com

Everyone knows about the issue happened at mumbai airport and hyderabad airport on 14th may 2018 on account of hyderabad to chennai flight cancellation.

All chennai passengers were promised at mumbai airport that we shall be provided an alternate flight from hyderabad and we were force to board the flight.

As soon as we landed at hyderabad airport, ms. Shagun had denied in a very rude manner the same and asked us to talk to mumbai airport.
When we contacted the indigo person who promised for arranging an alternate flight from hyderabad, did not respond for any of our calls.

After our fight with ms. Shagun, we were offered a next day flight to chennai which was not possible as my meeting was at chennai on 14th may and my return flight also on the same day.

Then i was forced to take the return flight to mumbai immediately from hyderabad airport and my return ticket (Jet airways) also gone waste.

Then, i was promised by ms. Shagun that i will receive full refund for mumbai to chennai sector in 7 days but i dint receive anything till date.

Attaching the both the boarding passes from mumbai - hyderabad and hyderabad - mumbai.
Hyderabad - chennai boarding pass has been retained by the counter person for refund processes.

P esther walter

I tried booking a ticket from guwahati to delhi on 18th may 2018 but the transaction, amounting to rs 8694 for two person with booking ref. Udh6qq, flight no 6e 558, has failed. I was subsequently informed by the customer care about the failed transaction. However my money has been debited from my account number.

Kindly refund my money as it has been about a week since my transaction failed.

Booking reference — fc13vp.. Name alexander amaidhi solomon
Flight indigo 6313 from coimbatore to chennai

Everyday flight from coimbatore to chennai goes late by 3 hours... Kindly refund the money or we will take it legal... Or give issue another ticket for the delay

Passengers are not taken careof coimbatore airport if the flight is delayes... Some action should be taken

Phone no [protected]
[protected]

I booked flight ticket pnr ffbz5d indigo 6e706 hyderabad chennai in the name ramakrishnan and rajalakshmi while booking by oversight i put the date as 27/06 instead 27/05 within 5 minutes i approached makemy trip as i booked through them. I was offerd full refund if i book fresh ticket for 27/05 since the rates were high for me i canceled the ticket. Shockingly of the amount paid rs 4883 i got refund advice for only rs888 for the mistake i lost 4000 though i approached in 5 minutes. Its too much for a senior citizen like me i lodged a complaint with makemy trip but they advised me to refer to you
Kindly help
Ramakrishnan

Dear sir
Yesterday (21st may 2018) i had travelled through indigo airlines from delhi to trivandrum via bangalore. When i use to collect my baggage, i found my baggage losed. So kindly do the needful. Following are details:-

Babu/binish
Pnr : ffzzjd
21st may 2018
Del - blr - tvm
Tag number :-
6e [protected]
Flight : 6e 2297 & 6e 522

Trolly bag - purple color
Brand : giordano
Name written on the bagged is fr. Binish babu del - blr - tvm

Binish babu
[protected]@gmail.com
[protected]

I was seated next to a drunk male passenger, and i requested a change of seat. The leading lady took my request and never came back to me.

In addition, what was worse was that none of the flight attendants were providing corporate meals to passengers (Cmpl). They actually extracted money out of all passengers and when i asked for my corporate meal, i was ridiculed before i got my sandwich. I will certainly be taking this on social media and checking for complaints to ensure there are no other passengers suffering in such manner.

I had traveled by indigo flight 6e 7211 from hyd to vga with my office colleague, i have checked in my new baggae in fast fwd service with a priorty tag surprisingly on reciept the wheel of the bag is broken and is fully scratched up.

Its horrible with you guys that such meaningless service ypu provide and is not bothered of passenger luggage.

I have connecting journey on forth from here and entire trip becomes an headache with wheels broken.

Sorry to say but ashamed of rating agencies who gives you all number 1 airlines and so forth award.

I wanted to make a fuss at airport but there is no office o[censored]rs neither can see the staff around.

Do let me know how ypu wanna compensate for such loss.

Manoj asrani