[Resolved] Indigo Airlines — Payment Deducted but did not Receive PNR and Ticket Copy

[Resolved] Indigo Airlines — Payment Deducted but did not Receive PNR and Ticket Copy

K Kumareshsakthi Dec 1, 2021

Dear Sir, Madam, I was booking a ticket Yesterday night the flight date is 11.12.2021 From Chennai To Singapore The payment was deducted from my account but I never receive PNR and Ticket Copy. My Transaction Id Is : 17b7d597f4ca[protected] Was this information helpful? No (2) Yes (3)
Jan 6, 2022 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Dec 05, 2021 IndiGo Customer Care's response Sir, we are sorry for the inconvenience caused to you. We never want our customers to go through any hassle. We request you to contact us via Facebook/Twitter with the registered contact details so we can look into it and assist you in the best way possible. Please know that in case the PNR was not generated for the payment, the amount will get auto-refunded to the original mode of payment within 5 to 7 business working days. We sincerely request you to wait till the provided timeline. In case you don't receive the refund within the stipulated timeline, please contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding. Regards, Team IndiGo
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supervisor

Dec 9, 2021

Not only IndoGo air carrier, but most of India's service providers do not observe the formal requirements for the payment transactions, which are rules in India:
full name of the customer (passenger) shall visible in the issued invoice of the legal entity.
For the air carrier, the absence of the flight number and its time in the invoice is a serious violation.

Nevertheless, the customer shall address the complaint to the web site, where he tried to book the flight or to the bank, which had issued the card, for the refund due to unauthorised financial transaction within such circumstances.