[Resolved]  Indigo Airlines — Payment deducted from bank but pnr not generated

I tried to book flight ticket from Indigo website on 21 feb.
And paid amount using upi method (scanning barcode)
Payment was successful from PhonePe
(T2202210029128677320861) and also amount deducted from bank immediately.
But pnr confirmation has not been generated. I contacted indigo on phone immediately and agent mentioned me to wait without taking any of my details and check anything on system.
After that I contacted agent through chat option but still nothing solid and they told me someone will call me in 30min but that never happen.
Was this information helpful?
No (0)
Yes (0)
Apr 1, 2022
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Feb 26, 2022
IndiGo Customer Care's response
Ma'am,

We request you to share a snapshot of the email you've received from the bank regarding transaction details for the confirmation of payment done i.e. Transaction ID/CCAvenue Reference Number, Time & Amount of the deduction over a private message along with passenger(s) name(s), journey details, registered contact number and email id so we may check and advise.

Regards,
Team IndiGo
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5661
    Pending
    12
    Resolved
    2887
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information