[Resolved]  Indigo Airlines — Price dropped after booking

Dear Sir or Madame,

on the 26JUL2022 I have booked an international flight with INDIGO from COK to Male – for 2 PAX for 29.900INR.

Now, the same flights (since 5 days) are available with Indigo for just 17.000 INR. INDIGO is justifying this price jump with “dynamic pricing”. As a customer I am feeling deceived as we are being overpriced by almost 13.000INR – which is a lot of money. As a low-cost carrier they are asking the clients to book as early as possible as its much cheaper. But now they are saying its dynamic pricing.

Can you please assist me with finding a solution with Indigo ? I would like to cancel the flights free of charge but they are denying it . We are not talking about 200INR – its much more.

Furthermore, i have contacted Indigo again, but the only advice they are giving is: to book in advance. thats ridicoulous - i booked on 26JUL a flight on 5NOV ! and the prices are now low

Thanks a lot for your for consideration and best regards from Switzerland
Was this information helpful?
No (1)
Yes (1)
Sep 21, 2022
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2022
IndiGo Customer Care's response
Sir,

We regret to see you upset but fares can change (increase or decrease) at any point in time basis of seats' availability. Also, if the flight is operational as per the standard, standard charges are applicable to make the cancellation. You may visit bit.ly/2Xvzv9m, clause 5.3 for more details.

Regards,
Team IndiGo
 
Add a Comment

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5661
    Pending
    12
    Resolved
    2887
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information