[Resolved]  Indigo Airlines — refund for no show

This is a complaint regarding our recent experience with indigo. We, a group of four people, were scheduled to fly from male to mumbai on 15 february 2019 (Pnr: jkr9fx). We were not allowed to board on the airplane due to indian visa issues. Hence, our status was 'no show'. Later, i contacted the airlines for 'no show' but they said that they will refund passenger service fee and user development fee. There was no such fee while buying the ticket. Instead, there were two airport related charges: airport service charge of 7, 256.00 inr and airport development fee of 7, 256.00 inr. Shouldn't these fees refund?