IndiGo Complaints & Reviews

I travelled by indigo on 16th march 2019 from mangalore to chennai.
I forgot to take a small bag and belt after the security check at mangalore. Upon reaching chennai, i submitted a report at lost and found and the receptionist confirmed so. Already submitted complaint via email but no reply given and no call to date. Called the receptionist today, and up till now bag remains unfound. Airports shud be a safe place, especially when things are left at security check. How efficient are indigo staffs? Pls advice accordingly. Tq.

Dear sir,

Assalamualaikum.

I am extremely sorry to inform you that me Mrs. Momtaz Begum and my friend Jhorna Begum bought your ticket from Kolkatta to Dhaka and our flight was on 23 March 2019 at 16.10. Accordingly, we entered your airport at 14.30 but your office/officers did not cooperate us once they told us to follow (C) this line and another one asked us (F) then again someone told us to follow (H). Then finally they refuse us from H counter. they told us "You cannot carry and handbag with your hand, if you want to carry you have to pay us 9000 rupee". But why we want to pay more but your officer did not allow us to entered into. they we tried to throw some our cloth and chocolate. But your officer did not allow us to throw any of it.
Finally we want to go out your officer could not allow us to go out. Then 19.30 we get out from the airport.
Such a behavior is not accepted from your reputed company and now we would like to inform you to return our money alongwith the compensation for our harassment.

Mrs. Momtaz Begum and
Jharna Begum

We where harassed despite arriving for our flight on time. Our flight was overbooked and the gates where closed before 60 minutes prior to departure. Me along with the traumatised and exasperated 82 year old grandfather where made to move from one counter to another then another total 4 in total. Airport manager ratan, indigo supervisor pompy who where all cocky, rude, ignorant and happy to declare how we had missed our flight totally and had to pay more money to get the next one. Nobody believed that we where on time, my grandfather almost slipped on the airport while running from one counter to another hoping to catch the flight that indigo had already overbooked and had no place for us. Nobody bothered to tell us that until after 30 minutes of shouting when they took our names and matched with the fact that we had reached the counter on time and a call was placed putting our name to the supervisor to have us on the next flight. Unbelievably pathetic and callous service from indigo.

Dear team,

I have booked a flight from jaipur to bangalore on 21-march-2019 having pnr no. As pfrsqm flight no. 6e 556.

No meal provided in flight despite having complimentary meal at the time of booking.

I am having my boarding pass with me in which there is a strip for complimentary meal but no such meal provided to me in the flight.

Here, i am attaching the boarding pass which is still with me.

I was traveling in indigo flight 6e135 from pune to ahmedabad on 24 th march 19
This was my connected flight to reach my final destination varanasi on the same day with indigo flight 6e719. After reaching varanasi i did not receive my bag so look to the matter it has caused me a great loss. I want my bag in a proper way and with all my things in and my loss too.

I recently travelled from goa to bangalore in flight number 6e 6323 on 23rd march 19 a glass bottle in my bag given in the checkin luggage was broken even though the bag hada fragile sticker on it
The bag was properly packed and it was broken because of the fault of the airlines so the airlines should bear the cost and provide me with a refund for the same

I had a flight today morning at 5:05 from bangalore to kolkata. I reached the check in point at 4:15 and asked the queue manager to let me go in on priority. He asked me my flight timings and asked me to come by the queue as it wont be an issue. When i reached the counter it was already 4:30 and they told that he check in has been closed for the flight. I had a small luggage with me which weighed around 9 kgs so i requested them if i can take it along with me and proceed for the security check in but the lady at the counter was not helpful she asked me to go to the counter and buy new tickets with extra price. Later they accommodated e in the next flight with extra charges of 1000 rs.
The next flight did not take off for atleast half an hour after their scheduled departure. The passangers were kept to suffocate in the flight with no ac with no support from the staff.
Pathetic services. I want my whole money to be refunded in this scenario.

Manager at the counter -
Mr. Surjeet - id no. 8439
Lady at counter -
Ms. Princi - id no - 12544
Queue manager - mr. Kranti - id no. 38750.

I was traveling from lko to sharjah. At lucknow airport the indigo staff stoped me and said you can't travel becz your passport is damage. The staff have lot of stories. When i asked to the emigration they do not have issue. Staff of indigo are not well trained. Atleast they should know there work and let emgiration do there work. Very poor service by staff. Please give full knowledge to staff of indigo. They are like kid.. For any details they are roaming here and there they do not have confidence.

My brother lost his luggage on the journey from lucknow to coimbatore.. It’s check in baggage and packed fragile.. Pnr no is gmlg9b.. We want our luggage back.. We both are defence persons and it’s happening second time.. First with my frnd also.. As the luggage contain liquor bottles and the packing was made by the indigo staffs only.. I’m having doubt of theft or irresponsiblity of the staffs.. Please help me

This is to inform you that my family of 05 planned travelling to hong kong for tourism purpose on 2nd april, 2019.

We have obtained the tourist visa or pre arrival registration (Par) for my kids, i have shared their approval copy to customer. [protected]@goindigo.in.

However for myself and other adults, the visa got unsuccessful. I have shared the online screenshot from the hong kong official government website to customer. [protected]@goindigo.in.
.

Please consider this case and help me out with a refund. The cancellation charges that indigo is charging me are very high and i am facing huge losses.

I am also flexible if indigo provides with an open ticket option and i can travel with them to some other destination.

Request your interference in this case and try to help a genuine traveler. My only request is to minimize the losses that i am facing because of cancellation due to visa rejection.

I have been in touch with indigo customer care for last 3 days, but no response till now. My travel date is on april 2nd and their is enough time for indigo to consider this genuine case and help a loyal customer.

Hi sir my name is g. Pallavi joshna i also paid money for the ground staff post in kurnool... I have paid 2500 for interview and now they are asking to pay 6500... I did not paid the money... But i paid 2500 sir... Please help me sir... Bank name - state bank of india
A/c name - mr. Yogesh chauhan
A/c number - [protected]
Ifsc code - sbin0011600
I paid money to this account sir...

Team,

I am writing this with great disappointment and to bring your knowledge the unwarranted trouble my family had to face while travelling with your airline from pune due to unprofessional behaviour of your staff.
My aunt and her son, who’d recently had a knee surgery, for which we’d asked for and been provided with wheel chair assistance, were denied boarding after the issue of boarding pass.
Instead of boarding a wheel chair bound passenger on priority, they were kept waiting at the boarding gate and once all others were on the plane, the airline staff denied boarding at the last moment.
My grievances are :
1) as per your website wheel chair assisted passengers are boarded first so why the digress from protocol?
2) the website also mentions that wheel chair assistance passengers are given requested seats. So when a wheel chair assistance passenger was flying with you why a front row seat was not available to be given to the passenger?
3) on what terms the passengers were denied boarding after the issue of boarding pass?
My family members were mistreated and mentally harassed by your staff members at the airport who were not helpful at all. My brother was in discomfort.
The lady at the desk was arrogant and unprofessional. She had the audacity to tell us that she had all the rights to deny the boarding.
Is that how a special assistance passenger be treated?
When requested to get us on another flight, we were given an option of a flight to delhi at late night. And asked to stay overnight at delhi airport and take the next morning flight to chandigarh.
My family then requested for a flight to delhi and arrange a cab to patiala.
Also a refund for the bangalore to chandigarh flight was requested.

The airline staff denied any transportation to be arranged which was an additional cost for us of 5000 inr by road from delhi to patiala.
We also had to pay the amount to the taxi that was booked from chandigarh airport to patiala, an additional cost of 2200 inr.
We have not been given any refund of the flights from pune to chandigarh also.
This is a case of customer harassment, and i want a strict action to be taken against the airline staff for their irresponsible dealings and misconduct.
I request an explanation for the above incident and also airfare refunds including the extra cab charges incurred.
We’ve been flying indigo for many years now and chose your airlines for their hassle free dealings and professionalism. However, this incident has left us with reservations for future travel with your airline.
I’m hoping this was a one off incident and my grievances will be addressed at the earliest.
I’m attaching the copies of the boarding passes and medical certificate certifying fitness to travel by air for your action please.

I had a flight from ranchi to pune via delhi on 25/01/2019. The flight number is 6e-398. I had to pay for excess baggage of 8000/- at ranchi airport on 25/01/2019. The employee present at the ranchi airport took my credit card and swiped it twice in two different pos machines and then claimed my card did not work and took 8000/- cash from me, but my card actually got swiped and i received two messages from my bank saying 2 times 8000/- has been deducted from my credit card. I told the same to the airport staff and also emailed the screenshot of the bank messages. The airport staff kundan singh told me that if the amount is deducted it will be credited back. So for the baggage of 8000/- i ended up paying 24000/-. Now indigo has refunded me only 8000/- after chasing up for 2 months. The other 8000/- is still with interglobe aviation/indigo. I have provided all the required details which indigo has asked me to provide, the transaction details, my credit card details etc, and have written multiple emails to them. But indigo has hired some highly incompetent employees who don't know how to do their job properly.
First of all, there is not one person who is dedicatedly working on a passenger's issue.
Secondly, they do not know how to read email, as they keep asking me for the same details again and again.
Also they close the ticket without resolving the issue.

Its been two months and it's been a nightmare to travel with indigo.

On 02.03.2019 i was having my flight 6e821/7155 with above mentioned pnr from surat to hyderabad & hyderabad to rajahmundry.
Because of some operational reasons flight was delayed by 1 hr 35 minutes, because of the delay in departing this flight. I thought that i can't catch my next flight from hyderabad, so for clarification i approached the reservation counter in surat airport & ask about whether i can catch my next flight which is scheduled to depart from rja at 15:20 hrs or not, please suggest whether to cancel this ticket or any other options available. Then i got the reply from her (I don't remember her name) that go & ask to the company from which you have booked the tickets (Jaha se ticket book kiye ho use jakar pucho-this is the reply from her).

In flights indigo ppls are telling that we are always committed for the customer satisfaction.

So as an india's top airline company this type of behavior doesn't look good. Worst experience with the indigo.in my future travel i will try to avoid indigo flights & recommend my friends & colleague not to prefer indigo.

Thanks & regards
Surendra pathe

I am really pissed of from my previous night journey from bhubaneswar to delhi and i am going to take action on twitter as i was charged rs 2400 for extra baggage for a flight ticket cost of rs 5000 that is totally not acceptable by frequent flyer.

The staff ms armita singh handling indigo counter at bhubaneswar was extremely unprofessional and didn't knew how to handle customer relation.

I want compensation for the same else i am posting the same in social media

My flight from kuala lumpur to bangalore was scheduled to depart at 11:40 am and i had reached check-in counter before 10:30 am. I was told by the crew that check-in is closed. On asking why so i was told that flight landed early and check in has been completed. Even after pleading and folding hands that we have sufficient time in hand to board the flight i was not allowed to check-in and was harassed by the crew at kuala lumpur international airport terminal 2.
The crew was rude specially the lady at desk and used abusive demeanor. She even commented that we indians do drama.
I fail to understand why i was denied boarding when there was sufficient time for the flight departure. I believe that airlines had over booked the flight and just used a reason to deny me check in.
I was further informed on call by the call center associate that my status has been put up as no show and show up time updated at 10:50 am. The cctv footage of the checkin counter would prove that i was there much before.

This case needs to be investigated and due compensation to b provided ti me as i have suffered psychologocal and monetary losses at the hands of indigo staff.
I demand full flight fare refund

I would like to bring to your notice that i have applied for ground staff recruitment as per the newspaper advertisement in dimapur, nagaland.
There has been endless payment requirements which i want to verify now before i proceed any further payments (I have already paid for few requirements).
Kindly help me verify it so that i can discontinue further calls and email communication if it is fraud.
Attached photos of the letters received through email.

Dear sir,
I checked in at chennai airport at around 7 45am for my flight from chennai to trivandrum which is supposed to depart at 10 45am. Around 8 45 the boarding gate was shown as gate number 13. So i sat besides the gate. Since even after 10 35 boarding was not announced. I checked with the counter and they said the boarding has been completed. But the display board near the gate was showing tuticorin all the time which they later said was due to some technical error and that the feed was not sent properly. They directed me to the ticket counter and said they will get me the next immediate flight. When i approached the counter they asked me to pay for the ticket. After fighting for like 30mins they reduced the amount to 2500rs. I don't know why they are doing the checklist thing while boarding if they can't find that all has not yet boarded. All the staff at the counter were so hostile. I will attach with this mail pictures of tickets, and the extra ticket they made me take. They didn't even provide me a receipt for the payment. So i did card payment and i have the bank copy. If some airlines miss a passenger boarding it's usually their duty to arrange the next flight. I came to chennai from pune and that's why i reached so early. Due to lack of memory i am unable to load the pics. Anyway last time i am booking an indigo flight

My baggage is lost and still no response from indigo airline, even complaints was registered yesterday at chennai airport. My pnr no is emj82b and hand baggage tag no is 6e941811.
I am scared of lost of my valuable goods of worth rs 50000 /-.
I called chennai baggage lost claim on mobile -[protected], no one picking up call. How ridiculous are indigo airline staff? Very surprising.
Can i get any feedback from indigo airline with in a hour.
Regards
Basant kumar
Mobile -[protected]

Sir my name is pratik parisa upadhye sir maine quiker se job search ke the us me ground floor ke post the maine us me apply kiya tha un ka mera pass call aata tha or mere decoments mange the maine decoments snd kr diye or un ne online test liya the usne un ne bola ke aap pass ho gaye ho interview liya us me bhe bola pass ho gye fir un ne 9000 mange bola training pr refundable karte bole phir medical test ka verification pr 11000 rup le liye fir un ne mujko bola ki idfc bank me deposit ke liye 10000 or laptop ke liye 15000 liye. Fir confermation latter snd kiya info. Careerguide.[protected]@gmail.com se. Fir mujko dout hua to maine dakha ke fraud bhe ho skta h un ne mujko pahele bank of india ke acc no diye the acc no:-[[protected]] h or ifse no:- bkid0004924 h or ek account no.[[protected]] dbs bank or ifsc no - dbss0in0811 he rakesh kumar ke name se h jo mere pass call krta tha us ka name indigo airline tha maine trueculler pr serch kiya plz help me sir... Maine 11800 rup bhe transfer kr diye h or jis gmail se msg aaya bo:- info. Careerguide.[protected]@gmail.com h plz help me sir my mob no is :-[[protected]]. Plz help me sir