[Resolved]  Indigo Airlines — want to change the name

Address:560100

I put the same name as my name in the passenger list. Its clearly visible that, i am not knowingly wanted to change the passenger who is travelling with me. My full name is "sunil kumar sahoo". Ticket pnr - qehs9j
Currently traveler list is as below
1. Sunil sahoo
2. Sunil kumar
It's a mistake only as but still indigo is not ready to change name there. Please help me on this. Its very pathetic for me to loose such a huge amount of money.
Was this information helpful?
No (0)
Yes (0)
Sep 20, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Aug 09, 2018
Updated by sunil1348
Please let me know the response ASAP. I called Indigo and told them that I am ready to pay the price and put the required name in the traveler list but they are not ready to do that and telling to cancel the ticket. Now I am really confused what is this way of treating the customer for a small mistake. And the traveler is completely dependent on me to fly through plane as she is not comfortable to fly alone and not much confident of flight process. For my small mistake I have to pay my entire ticket price. :(
Verified Support
Aug 10, 2018
IndiGo Customer Care's response
Hi Sunil,

With reference to your post, we would like to inform you that once the booking is confirmed - Name changes are not permitted. Cancellation or changes to the date or time can be made to a passenger's booking by contacting IndiGo no later than 2 hours before the scheduled departure time with applicable charges.
We are not in a position to make a change in name. However, we may request you to cancel and make a new reservation for the passenger with applicable charges.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5608
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information