Indigo Airlines — your airlines have deducted the complete amount and not given us back any refunds
L-304, DDA Flat Sarita Vihar, New Delhi, Delhi, India
Ururukap on Mar 17, 2020
This is to bring to your notice that we had to travel to Bengaluru for our annual holy pilgrimage of visiting the Mahasamadhi of Sri Sathya Sai Baba at Prashanti Nilayam on 24/03/20 via Air India and were supposed to return on 26/03/20 via Indigo6E-2032 / PNR KFDSKV.
However, in view of the advisory issued by the Government of India, MoHFW in wake of the global epidemic of Covid-19, we decided to defer our plan o[censored]ndertaking the annual pilgrimage, for personal safety and larger public health concerns.
Since all passengers travelling with me were senior citizens and suffering from medical ailments, (myself a cancer patient, my wife a kidney patient and sister a BP patient) so it would have put all o[censored]s at a greater risk of contracting the disease if we were to come in contact with an affected person during our travel or stay in Prashanti Nilayam.
These considerations, and the fact that the ministry had assured full refund (Web Link http://bit.ly/2WmfTpu), convinced us to go ahead with cancellation. But, unfortunately your airlines have deducted the complete amount and not given us back any refunds.
It is my humble request to you to kindly help us in getting our full refund as promised by the government of India, which has taken commendable measures measures to contain the spread of this disease.
I look forward to your response and early redressal of my grievance.
[Mar 18, 2020] IndiGo customer support has been notified about the posted complaint.
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