Infibeam — Complaint regarding Delivery problems and Worst Service ever seen

Address:

Bongaigaon, Assam

Dear Team, I booked a courier on GATI COURIER from infibeam.com on 2/12/2014 and my Tracking Code is: IBDELMAH[protected] and my order ID in infibeam is:[protected]sub order ID:[protected] but after a long time waiting it has reached to my place On 11th Dec 2014 and I got the call from the local office of GATI in Bongaigaon that we have received the courier today and so can you collect from my office but when I refused, he said that he will deliver them. But it is not them today's problem they only say the same thing everytime and if they are also visiting my place 1 to 2days after shipment is arrived the person who delivered the product to me asking money to reach me any thing Rs. 10, Rs 20 etc. and if I refuse to give then they saying that your area is not in our free service area and other excuses. In fact, I ordered from ebay. In and from snapdeal.com another two other products on same they 2/12/2014 through DTDC and BLUE DART it has reached to my place On 6th Dec 2014 and reach to my house door directly and give it to me and not asking for any extra money too because our place is situated middle of the city. The above problem is not only my problem face everytime, Everyone my known person who ordered face the same thing what is going with me. Which is ruining the reputation of infibeam.com in front of other internet shop's reputation. GATI and late delivery is the reason which makes the people in the Bongaigaon move toward the other internet store like ebay.in, amazon.com, snapdeal.com, flipkart.com etc. in camp to infeabeamcom. And my friends also advise me not to order from infibeam.com for their late delivery or for their tie up with GATI COURIER company. But as I am an old customer of infeabeam.com I was not listening all this and also don’t care course companies' negligence, but this time I ordered something not for me its for my sister’s birthday, but this late delivery ruin my all plane which make me convince to write a complaint to you. I want to ask, Why you send items through GATI mostly. Please never send a courier through gati? Why every time So late then other internet shops? Ask Gati To deliver my product without any complain? I am constantly following up since 10th Dec' 2014 for this and see the kind of service This is pathetic, I have ever gone through with no customer centered approach. I have ordered a product through this courier which was required for my sister birthday and see the delay happening because of you worthless people. If possible get the resolution to this problem for me. Because I have no time to argue with you on this matter or to waste time on writing a mail to you so please if you can resolve my problem Kindly resolve it my Tracking Code is: IBDELMAH[protected] and my order ID in infibeam is:[protected]sub order ID:[protected] And I suggest to you change your tie up with GATI and send your product as soon as possible ‘fast delivery’ if you do so again Bongaigaon, Assam people love you as a few years earlier and want to ask why so late then other courier company every time. Kindly deliver my product tomorrow @ my home door or cancelled your ordered. Thank You Prasanta Sarma [protected]