Submit a Complaint
Furniture
Inkgrid

[Resolved]  Inkgrid.com — Order not delivered and refund not processed

Address:New Delhi, Delhi, 403521
Website:www.inkgrid.com

On 22 June 2016 I placed an order for a study table with Inkgrid.com. As CoD was not available I paid via their payment gateway a total of Rs5589.00. I received a confirmation email of order 276752 but no intimation of delivery date. I emailed them for delivery date on 22, 24 and 25 June but received no reply. My calls to their Customer Services number were rejected and they did not respond to whatsapp messages, SMS's or emails. Finally I received a call from them to inform me the desk had reached Goa but was damaged and had to be returned to store. I asked for a refund and was assured this would be processed.
By 11 August, in sheer desperation I left comments on their Facebook page which prompted them to email me on 13 August apologising for their 'callous approach' and assuring me a replacement table was on its way to me. They informed me the table would reach me by 26 August. I emailed back that I didn't want it and was looking for refund only. No word from them since.
I am looking for full refund.
+1 photos
Was this information helpful?
No (0)
Yes (0)
May 11, 2017
Complaint marked as Resolved 
Inkgrid customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2016
Inkgrid Customer Care's response Ma'am,

Please reach us so we could resolve the issue. The item is available in Goa warehouse now, or you can suggest a refund as well. Please reach us so we could early close the issue.

Thanks,
Oct 13, 2016
Updated by Karen Shaikh No response from them...
Oct 25, 2016
Updated by Karen Shaikh No response from Inkgrid apart from an email mailshot trying to generate more sales!!!

Either send refund or table.
Feb 21, 2017
Updated by Karen Shaikh It is now February 2017. I purchased this study table in June 2016 and raised complaint when no refund had been made!!
Complaint comments 
4 Comments

Related Inkgrid reviews

[Resolved]Inkgrid - non delivery of furniture[Resolved]Inkgrid - sutherland hydraulic storage bed not delivered and no response[Resolved]Inkgrid - delayed and bad very bad quality[Resolved]Inkgrid - fraud company non delivery of product and no refund2[Resolved]Inkgrid - order 279880 not delivered after a month and no response from the company!!
View all 112 Inkgrid Reviews

Comments

I have already responded to your direct email of 13 September stating I want full refund. That was 2 days before your response here. Please process refund immediately

K Shaikh
Reply
I am still waiting for refund and response to my messages here and by private email.

K Shaikh
Reply
Inkgrid is nothing but a fraud! Let's all o[censored]s gather, and sue this guy? Going by their behavior, we are safe to conclude that none o[censored]s is going to get his refund/return/delivery sorted.

I plan to sue them soon. Let me know if you are willing to join? The more, the stronger!
Reply
We can assist you on this.
Kindly mail us on tuliks.[protected]@gmail.com or call us upon [protected]
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Inkgrid
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    46%
    Complaints
    112
    Pending
    0
    Resolved
    51
    View all 112 Inkgrid reviews & complaints
    Inkgrid Phone
    +91 99 9913 2132
    +91 70 4247 0104[New Product Inquiry]
    +91 11 4902 7732
    Inkgrid Address
    A11 Kirti Nagar, New Delhi, Delhi, India - 110015
    View all Inkgrid contact information