[Resolved]  Inkgrid.com — Order not delivered and refund not processed

Address: New Delhi, Delhi, 403521
Website: www.inkgrid.com

On 22 June 2016 I placed an order for a study table with Inkgrid.com. As CoD was not available I paid via their payment gateway a total of Rs5589.00. I received a confirmation email of order 276752 but no intimation of delivery date. I emailed them for delivery date on 22, 24 and 25 June but received no reply. My calls to their Customer Services number were rejected and they did not respond to whatsapp messages, SMS's or emails. Finally I received a call from them to inform me the desk had reached Goa but was damaged and had to be returned to store. I asked for a refund and was assured this would be processed.
By 11 August, in sheer desperation I left comments on their Facebook page which prompted them to email me on 13 August apologising for their 'callous approach' and assuring me a replacement table was on its way to me. They informed me the table would reach me by 26 August. I emailed back that I didn't want it and was looking for refund only. No word from them since.
I am looking for full refund.
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May 11, 2017
Complaint marked as Resolved 
Inkgrid customer support has been notified about the posted complaint.
Verified Support
Sep 15, 2016
Inkgrid Customer Care's response
Ma'am,

Please reach us so we could resolve the issue. The item is available in Goa warehouse now, or you can suggest a refund as well. Please reach us so we could early close the issue.

Thanks,
Oct 13, 2016
Updated by Karen Shaikh
No response from them...
Oct 25, 2016
Updated by Karen Shaikh
No response from Inkgrid apart from an email mailshot trying to generate more sales!!!

Either send refund or table.
Feb 21, 2017
Updated by Karen Shaikh
It is now February 2017. I purchased this study table in June 2016 and raised complaint when no refund had been made!!
 
4 Comments

Comments

I have already responded to your direct email of 13 September stating I want full refund. That was 2 days before your response here. Please process refund immediately

K Shaikh
I am still waiting for refund and response to my messages here and by private email.

K Shaikh
Inkgrid is nothing but a fraud! Let's all o[censored]s gather, and sue this guy? Going by their behavior, we are safe to conclude that none o[censored]s is going to get his refund/return/delivery sorted.

I plan to sue them soon. Let me know if you are willing to join? The more, the stronger!
We can assist you on this.
Kindly mail us on tuliks.[protected]@gmail.com or call us upon [protected]

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