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[Resolved]  Ixigo — Amount debited but train ticket was not booked.

I booked my train ticket from ixigo app on 13th of October 2020 on 1:48 pm but ixigo deducted the amount of Rs. 734/- but didn't book the ticket and not showing any information regarding my payment in app and didn't received any mail or notification.
Transactions id is P2010131347548002940319
And amount paid to ixigo. via phone apy UPI. please find the attached screenshot of payment. and refund the amount ASAP.
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Aug 14, 2021
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2020
Ixigo Customer Care's response Hey,

Incase of booking failures, the amount is auto refunded within 7 days.

Please reach out to us via www.ixigo.com/help in case you have not received the amount yet.

Thanks
Team ixigo.
Complaint comments 
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Comments

I booked my train ticket from ixigo app on 11th of October 2020 on 9:13 pm but ixigo deducted the amount of Rs. 734/- but didn't book the ticket and not showing any information regarding my payment in app and didn't received any mail or notification.
Upi Transactions id is[protected]
And amount paid to ixigo. Google pay UPI. please find the attached screenshot of payment. and refund the amount ASAP.

Reply
Ignore last complaint amount was worg please see this .
I booked my train ticket from ixigo app on 11th of October 2020 on 9:13 pm but ixigo deducted the amount of Rs. 6421/- but didn't book the ticket and not showing any information regarding my payment in app and didn't received any mail or notification.
Transactions id is[protected]
And amount paid to ixigo. via Google pay UPI. please find the attached screenshot of payment. and refund the amount ASAP.

Reply

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