Ixigo Complaints & Reviews

Refund not done for order id IXITR[protected]
dated:07/10/2020
Ticket status not confirmed and amount is deducted and there is not a single helpline number.
Kindly provide proper information why refund not done even after 15 days passed.

While i am booking the train(train no.02794) from kamireddy to guntakal on 30th october I have paid to le travenues technology private limited but after the payment it did not returned to irctc webpage and the money has deducted
How recklessly the interface has created
Shame on you
Refund as soon as possible if not the serious action will be taken

Dear Team,

After taking several and uncountable numbers of follow up regarding my pending refund amount under booking # IF[protected]/ PNR - WHZN4C from last 2-3 month, I have not received any valuable and accountable actions and response from your end.
Your customer service dept makes fake commitments and take undue advantage of customer's patience. Even after requesting several call back from the senior manager, no call was made from his end and the matter was taken very lightly by your whole customer service team. False updation of the records were also made by them in the notes that they hold.
Besides, warning them several times about raising the complaint into the consumer forum, they still made false commitments to me and did not refunded the amount that is still pending under booking # IF[protected] or PNR # WHZN4C.

So, therefore, I have ultimately raised the complaint against your firm "Ixigo" into the National Consumer Helpline and have submitted all the relevant proofs that I hold till date.

For your reference, I would advise you to track all the call details and notes related to mobile # [protected] with regards to PNR # GQ1TJR and WHZN4C.

If you want, I can share the docket # with you.

Kindly, look into the matter.

Regards
Swati Srivastava

Train No 02461 on 21 Oct 20 (PNR No [protected]) cancelled. My return journey is on 25 Oct 20 Train No 02462 (PNR No [protected]). I want to cancel my ticket .

Hello sir/mam
I had a query related to ticket that I booked on 17th october 2020 and payment was successful but till now I have not got any details about my ticket. Providing my transaction I'd - P2010171927326012732279. I paid rs. 918. Name - Ramesh Saroj. Kindly look into this matter as soon as possible. Thanking you for your kind consideration.

Dear Sir,
This is to inform you that till date I am not receiving my ticket booking amount which was booked on April'2020 and my journey date was 18.04.2020, my PNR no. IQ5HME. I was booked through my HDFC bank debit card but till date the amount is not credited. As per conversation on dated 21.09.2020 and in ixigo portal the statement showing the amount will be credited in 06.10.2020 and it will reflect in your bank statement on 13.10.2020 but till date it is not showing. Indigo also provide the credit note against the same of Rs. 3500/- but it is not credited.

As per DGCA circular the full amount will be refunded due to automatic cancel the ticket for Covid-19.
I am requesting you Please check the matter and return my money.

Thanking you.

Alok Mitra
Phone no.[protected]
mail id. mralok.[protected]@gmail.com

I wanted to book train ticket for 4 people and i filled all details and went for payment through upi, i opened google pay and paid there money which was poped up by Le Travenues Technology Pvt Ltd. I had paid 2368 rs and money got debited but on app the train tickets werent booked. What do i do? I want my refund immediately.
UPI transaction ID :[protected]

The below message i got from ixigo
Thats why i opened gpay and paid

Dear Customer, Le Travenues Technology Pvt. Ltd has requested money from you on your GOOGLE app. On approving the request, Rs 2368.00 will be debited from your account.

Please give me contact number to contact and get refund

Dear Ixigo,
I booked a ticket from Patna to Delhi by flight on 23rd November but didn't receive any confirmation.
My amount was deducted but UPI id
Transction id[protected]

Please refund my amount deducted ASAP

Hi,

It’s been 14 days from Oct 5, 2020 wherein Vistara flight got cancelled and airport have given me a hard copy on the same date for the full refund in 18th line. However, I m fed up of following with Ixigo and Vistara.

Ixigo : They said, they cancelled the booking and request has been raised, after two days if I follow up, they say you have to cancel the booking since it’s in confirmed status. Plus they are telling the request is placed already but Vistara is cancelling.

Vistara : customer care says that they have an open status and in line 18, full refund statement is written to return the amount but ixigo have not claimed yet and no request is made from ixigo.

Can anyone help with full refund to my account?

Contact : [protected]

I didn't received my money back from you of these PNR'S [protected], [protected], [protected] and you guys don't have good helping team your tara irritates alot please give me response as soon as possible i was really glad to be you guys i travelled alot from your ixigo but this time i am very disappointed please solve this problem then again i can trust you like before thank you so much my name is aftab you can respond me on my official email id [protected]@gmail.com .

Dear Sir
Today I tried to book train ticket From Ahmedabad to Jaipur in train no 09707 by Phone pe UPI gateway the payment Rs. 505 deducted but ticket is not booked. Phonpe Transaction ID is P2010181549099572582525. And ixigo order I'd is Order ID: IXITR[protected] dated18. 10. 2020
Phonpe pe customer support blames on you.
Pl refund my money Rs. 505.
Pritesh Mehta

I booked train ticket out of which amount of rupees 3969 was diducted from bhim but translation failed . Please refund as soon as possible

I book a ticket but amount debit not received ticket or email about booking I need refund

Payment debited but not get any refund . I want my refund back i have proof of transection

I booked my ticket through ixigo trains for aligarh on 22nd september 2020 ... The ticket was not confirmed and it was on waiting 2 and 3 .. Its been 20 days now and i havent recieved any refund as such in my account... Its around 3200 and its a lot so please look into this matter.. The PNR reference is
[protected]

This is in concern to inform you that i have booked a flight from Delhi to Jammu on 11 sept 2020 from your site with booking id IF[protected].
That booking was failed because of some technical issues from your side and the sum of Rs 3224/- is deducted from my account. Its being more than one month but still my amount is not refunded. Whenever i tried to reach out to your customer service they provide me a TAT of 7 days. Please refund my amount as its being a long time.

I have booked flight ticket for one of my friend name Fool Baboo Md but due to some miss understanding he missed his flight as his flight was supposed to depart from Patna at 12.05 on Tuesday dated 22 September 2020 but due to Covid the timing was changed to 9.30 something and we were not aware of that and he reached the airport by 9 am but the authority did not allowed him to enter and were saying that they are looking what they can do by their side but in the end we were informed that the fight has departed and we have to book new tickets but we were out of money at the moment so we done nothing and we just left for the home and in all this we cancel the ticket when we reached our home. The flight number is Indigo 6E 5374 and the PNR is SGSZMF ticket was booked from Patna to Mumbai.
Atleast return some of the money..as the we have to spent again extra money to travel

I have booked my air ticket in the name of Ashutosh Dube from Bangalore to Lucknow in Indigo flight no 6E-503 (date of journey 02.05.2020 and PNR No- FNVJKX). I paid Rs. 3, 953/- on this booking. However, due to COVID-19 epidemic, this flight was cancelled by Indigo and the ticket was cancelled automatically by Indigo. But I received only Rs. 3, 391/- ( Rs. 120 in ixigo wallet and Rs. 3, 271/- in my bank account) on cancellation of my ticket. Since, this flight was cancelled by airlines company i.e. Indigo. I am eligible to get the full amount as refund. But I have received Rs. 562/- less. when I called to Indigo to know the reason of this shortage amount of refund, indigo told me that it has refunded me the entire amount as refund i.e. Rs. 3, 953/-. It means the ixigo has taken the balance money of Rs. 562/-. I requested many times to ixigo to refund my balance money, but no response has been given by ixigo till date. Please take appropriate action against ixigo and direct them to refund my balance amount of Rs. 562/- immediately.
My booking mail i.d. is ashutosh.[protected]@gmail.com and mobile number for booking the ticket is [protected]

I booked my train ticket from the ixigo app on the 15th of October 2020 at 2:14 pm. the amount got deducted but the ticket was not booked and not showing any failed booking details
I have paid using phonepay upi
I also attached the payment details

My PNR PNJR4X has been cancelled by airline and they says refunded to MYSTIFLY consulting on 27 June 2020.I have booked through IXIGO and even after 3 and half months Ixigo didn't processed the amount to my account.please take appropriate steps to get my refund as soon as possible
Please check the copy of mail send by Indigo
///

Dear Sir/Ma'am,

Thank you for writing to us.

With reference to your email, we would like to inform you that under the booking PNR PNJR4X, an amount of INR 9982 has been processed on 27 June 2020 to the virtual ID of the travel agency used at the time of booking.

Further, we request you to kindly get in touch with the travel agency (MYSTIFLY CONSULTING) to claim the refund.

In case of any assistance, feel free to contact us via email, customer care at[protected] and live chat option on our website.

Thank you for choosing IndiGo. Stay safe.

Best Regards,

Jitender Kataria

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in