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Updated: Nov 15, 2025
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Ixigo reviews & complaints page 62

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U
Umashankar Tawaniya
Sep 29, 2020
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23 sep. I am booked a bus ticket for bikaner to jaipur in bus, payment debited but ticket not booked..
So plz refund my money..
+1 photos
Ixigo customer support has been notified about the posted complaint.
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Hey Umashankar,

Greetings from ixigo!

We could locate the booking or your account details. Please reach out to us via www.ixigo.com/help for assistance.

Thanks
Team ixigo
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    Z
    Zeeshanhafsa
    Sep 29, 2020
    Resolved
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    Resolved

    Dear team,
    I have booked flight ticket from ixigo ranchi to mumbai flight name : go air g8 5168 departure : sun 13 sep 2020 14:00 arrival : sun 13 sep 2020 16:00 pnr no :p4lz2f but flight got cancelled so i didn't received my refund yet as it is more than 15 days so please do the needfull and give my refund as soon as possible:

    Ticket booking id : amin
    +1 photos
    Aug 9, 2021
    Complaint marked as Resolved 
    Ixigo customer support has been notified about the posted complaint.
    Verified Support
    Sep 29, 2020
    Ixigo Customer Care's response     Hey,

    We have raised a full refund request and the amount as applicable from the airline shall be refunded within the next 7 days.

    Incase of full refund insurance fee for INR 4632 would be non refundable.

    Thanks
    Team ixigo
    Verified Support
    Sep 30, 2020
    Ixigo Customer Care's response     Hey Zeeshan,

    Refund for INR 26115 was successful on 29th September and shall relect in the payment source by 6th October.

    Thanks
    Team ixigo
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      M
      Mehnaz226
      Sep 23, 2020
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      Hey, i'm mehnaz mohammed meerasha and i tried to book a bus ticket through ixigo from ahmedabad to mumbai dated 24th of september 2020, and selected the upi payment option to claim the extra 20rs cashback offer which directed me to my google pay application and i proceeded with all the formalities and money was debited from my account but when i went and checked in my ixigo app, there was no evidence of the transaction i just made.

      Hereby i am attaching the screenshot of the payment receipt i got from google pay.
      Phone number - [protected]
      Email address - [protected]@gmail.com
      Ixigo customer support has been notified about the posted complaint.
      View replies
      Hey,

      Your account details are hidden and hence we are unable to check. Please reach out to us via www.ixigo.com/help.

      Thanks
      Team ixigo
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        A
        Abhinavibm076
        Sep 23, 2020
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        Address: Gurugram

        We have booked a flight from ixigo to travel in April 2020. But due to lockdown the flight was cancelled
        As mentioned by DGCA that we can book flight by using credit shell
        But now when I am trying to book flight with credit shell Its failing
        When I contacted ixigo they are telling we cant use credit shell and whole money will be refunded
        But when I ask then when it will get refund they don't have any answer
        Please look at it and ask them to refund our money
        PNR:
        ZMWKWD
        FDW5XL
        PQGJ9B
        LGYK2C
        Ixigo customer support has been notified about the posted complaint.
        View replies
        Dear Customer,

        We can see that refund for PNR LGYK2C was successful on 23rd September with ARN[protected]. For remaining 3 PNRs we have raised the refund request and shall update you within the next 7 days.

        Thanks
        Team ixigo
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          S
          sudan Sudarshan
          from Cuddapah, Andhra Pradesh
          Sep 21, 2020
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          I tried to book the train from bengaluru cant to perambur on 13.11.2020 in ixigo app. All the formats are finished and payment is also processed successful via upi (Phonepe). But ticket is not booked and not showing the confirmation message. Kindly refund my amount.
          +1 photos
          Ixigo customer support has been notified about the posted complaint.
          View replies
          Hey,

          If the booking was failed the amount should have been auto refunded by now.

          Please reach out to us via www.ixigo.com/help incase you have not received it yet.

          Thanks
          Team ixigo
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            P
            Poojapatel
            Sep 21, 2020
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            Sir, i had booked a train ticket in ixigo from valsad to satna on[protected] at 7:20pm... I had paid for it about 663rs
            But i couldn't received a ticket yet.
            So what can i do to get back my money.
            Kindly send ur response
            +1 photos
            Ixigo customer support has been notified about the posted complaint.
            Sep 22, 2020
            Updated by Poojapatel             I had booked a train ticket from valsad to satna on[protected]..at 7:20pm.
            I had already paid for it about 663rs
            Money had been deducted but ticket is not booked yet...
            So sir, what can I do to get my money back ...
            Kindly send ur response
            View replies
            Hey Pooja,

            If the booking was failed the amount should have been auto refunded by now.

            Please reach out to us via www.ixigo.com/help incase you have not received it yet.

            Thanks
            Team ixigo
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              K
              Karan Sodhi04
              Sep 21, 2020
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              I booked bus ticket through your app but it doesn't confirmed my money is deducted from Paytm and also I didn't get any return money.
              +1 photos
              Ixigo customer support has been notified about the posted complaint.
              View replies
              Hey Karan,

              The amount is auto refunded within 7 days in case of failed booking. Please reach out to us via www.ixigo.com/help incase you have not received it yet.

              Thanks
              Team ixigo
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                R
                Ritu Saundarya
                Sep 19, 2020
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                I have booked ticket on 19 sept 20 from lucknow to bhopal... I have paid the amount and amount is deducted from my google play... But ticket has not generated..
                +1 photos
                Ixigo customer support has been notified about the posted complaint.
                Sep 19, 2020
                Updated by Ritu Saundarya                 I have my money refund
                View replies
                Hey Ritu,

                The amount is auto refund within 7 days in case of failed booking. Please reach out to us via www.ixigo.com/help incase you have not received it yet.

                Thanks
                Team ixigo
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                  R
                  raina9995
                  from Jamnagar, Gujarat
                  Sep 18, 2020
                  Resolved
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                  Resolved

                  Address: Airforce station naliya

                  My flight was cancelled and money was refunded to ixigo by spice jet on 29 aug 20 ..it's been 20 days and my refunded amount was not credited to my account.my pnr for the flight was FFKI5X and flight was booked on 15 aug 20..I tried calling ixigo customer care but the call is always busy ..kindly help
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  Ixigo customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 29, 2020
                  Ixigo Customer Care's response                   Dear Customer,

                  Greetings from ixigo!

                  We can see that the refund was successful on 18th September with ARN[protected]

                  Let us know incase not received via www.ixigo.com/help.

                  Thanks
                  Team ixigo
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                    D
                    Deepakpal21
                    Sep 17, 2020
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                    Address: Bahadrabad haridwar uk

                    I was booking a flight ticket from ixigo
                    Was debited. I have also received a payment confirmation from cashfree. But the ticket was not booked. The payment was made from the cashfree gateway. Please refund my money.
                    Order id: ixi-gqsgizpw0pvnp61mld-1
                    Cashfree reference id:[protected]
                    Paid date 06/09/2020
                    +1 photos
                    Ixigo customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    The amount will be refunded to the payment source within the next 7 days.

                    Let us know for any further assistance.

                    Thanks
                    Team ixigo
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                      G
                      Gaurav Kumar Kushwaha
                      Sep 17, 2020
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                      Address: mahpur muzaffar bihar, gaurav

                      My ticket is not booked but my amount has been translation my upi id [protected]@pyatm
                      Ixigo customer support has been notified about the posted complaint.
                      View replies
                      Hey,

                      The amount should have been auto refunded if the booking was failed.

                      Please reach out to us via www.ixigo.com/help for further assistance.

                      Thanks
                      Team ixigo
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                        M
                        Muthukumar Moopanar
                        Sep 16, 2020
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                        Address: Room no4 Syed Mehbob chawl Nityanand Nagar Ghatkopar

                        Sir,
                        I have booked a ticket from kurla terminus to trivandrum on 19th September 2020 but I could not get the ticket as i forgot my password my number [protected]
                        +1 photos
                        Ixigo customer support has been notified about the posted complaint.
                        Sep 16, 2020
                        Updated by Muthukumar Moopanar                         Please mail my ticket in my mail id [protected]@hotmail.com

                        View replies
                        Dear Customer,

                        We can see that payment for INR 928 was refunded on 16th September with ARN[protected] to the selected UPI source.

                        Please let us know for any further assistance via www.ixigo.com/help

                        Thanks
                        Team ixigo
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                          L
                          Lileshwar Verma
                          Sep 15, 2020
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                          Address: thelkadih. post-maharum kalan, defence service

                          Return may money sir please check the my details no conform my air tickets sir please refund my money sir..
                          +1 photos
                          Ixigo customer support has been notified about the posted complaint.
                          Sep 15, 2020
                          Updated by Lileshwar Verma                           Gram+post--maharum kalan
                          Distric ---- rajnandgaon
                          State --- chhattisgarh
                          Pin[protected]

                          View replies
                          Dear Customer,

                          We were unable to understand the exact issue.

                          Please reach out to us via www.ixigo.com/help for any assistance.

                          Thanks
                          Team ixigo
                          Reply
                          Dear Customer,

                          We are unable to find any details. Request you to kindly reach out to us via www.ixigo.com/help.

                          Thanks
                          Team ixigo
                          Reply
                          Dear Customer,

                          In case of booking failure, the payment is auto refunded within 7 days.

                          Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                          Thanks
                          Team ixigo
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                            V
                            Vipulranjan
                            Sep 15, 2020
                            Resolved
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                            Resolved

                            I was booking flight ai 408 which was scheduled at 12:20 pm on 23rd september.
                            I did transaction from phonepe. Transaction completed but i didnt got any email confirmation and in apps it's showing no transaction done yet. No booking has been done.

                            Afterall, my payment has been done. I mean money got deducted from my account but i didnt got any tickets.

                            Sir please help me out of this.
                            I will be very thankful to you.
                            +2 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Ixigo customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 29, 2020
                            Ixigo Customer Care's response                             Dear Customer,

                            In case of booking failure, the payment is auto refunded within 7 days.

                            Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                            Thanks
                            Team ixigo
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                              R
                              Rahul M Rajput
                              Sep 14, 2020
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                              Address: Essen speciality films Pvt Ltd rajkot gujarat 360024

                              I have booked ticket on ixigo app but tickets not booked my payment has been deductions from my account
                              +1 photos
                              Ixigo customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              In case of booking failure, the payment is auto refunded within 7 days.

                              Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                              Thanks
                              Team ixigo
                              Reply
                              Dear Customer,

                              In case of booking failure, the payment is auto refunded within 7 days.

                              Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                              Thanks
                              Team ixigo
                              Reply
                              Dear Customer,

                              In case of booking failure, the payment is auto refunded within 7 days.

                              Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                              Thanks
                              Team ixigo
                              Reply
                              Dear Customer,

                              In case of booking failure, the payment is auto refunded within 7 days.

                              Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                              Thanks
                              Team ixigo
                              Reply
                              Dear Customer,

                              In case of booking failure, the payment is auto refunded within 7 days.

                              Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                              Thanks
                              Team ixigo
                              Reply
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                                K
                                kumarRK.
                                Sep 13, 2020
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                                Address: gurgaon

                                I have booked train reservation ticket with PNR
                                i) [protected] Booking ID ixitr[protected] on 23.03.2020 from bgp to patna
                                ii) [protected] Booking ID IXITR[protected] on 11.05.20 from hwh to kpd
                                iii)[protected] Booking ID ixitr[protected] on 10.05.2020 from bgp to hwh.
                                Due to Covid 19 all the train is cancelled and railway cancelled booking.Also IRCTC make refund to our travel agent IXIGO . But till now ixigo didn't make payment to me. After several reminder and chatting no resolution till now.
                                Ixigo customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                The booking details are hidden and we are unable to check and assist here. Please connect with us via www.ixigo.com/help for assistance on this.

                                Thanks
                                Team ixigo
                                Reply
                                Dear Customer,

                                You booking details are hidden and hence we are unable to assist you here.

                                Please reach out to us via www.ixigo.com/help for assistance.

                                Thanks
                                Team ixigo
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                                  N
                                  nanda m
                                  Sep 13, 2020
                                  Resolved
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                                  Resolved

                                  I have book a bus ticket from ixigo app using my phone. The payment for the tickets has been confirmed by the google pay but there is no ticket or booking showing on ixigo app.

                                  I booked ticket on 13 September 2020.

                                  I want refund money that has been deducted from my bank account using google pay as you also see in the screenshot i have provided.

                                  Bus ticket - 13 September 2020 APSRTC Super Luxury - 5007 duttalur to vijayawada

                                  Payment deducted - RS 460
                                  +1 photos
                                  Aug 13, 2021
                                  Complaint marked as Resolved 
                                  Ixigo customer support has been notified about the posted complaint.
                                  Verified Support
                                  Sep 29, 2020
                                  Ixigo Customer Care's response                                   Dear Customer,

                                  In case of booking failure, the payment is auto refunded within 7 days.

                                  Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                                  Thanks
                                  Team ixigo
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                                    V
                                    vikram71980
                                    Sep 12, 2020
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                                    I had my tickets cancelled in the month of 15th may 2020 and haven't received the refund yet, the refund was supposed to be reflected in the account post cancellation
                                    Please look into the matter asap
                                    Ixigo customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Vikram,

                                    We are unable to locate your booking details. Please reach out to us via www.ixigo.com/help for assistance if the issue is not already resolved.

                                    Thanks
                                    Team ixigo
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                                      H
                                      Himali Nevatia
                                      Sep 11, 2020
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                                      We have booked tickets for surat to Ahmedabad on[protected]. But tickets are not booked and amount has deducted.
                                      Google pay upi I'd
                                      [protected]
                                      +1 photos
                                      Ixigo customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      In case of booking failure, the payment is auto refunded within 7 days.

                                      Please reach out to us via www.ixigo.com/help in case you have not received the amount.

                                      Thanks
                                      Team ixigo
                                      Reply
                                      Hey Himali,

                                      The amount is auto refunded incase of booking failures. Please reach out to us via www.ixigo.com/help in case you have not received the amount yet.

                                      Thanks
                                      Team ixigo.
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                                        H
                                        Harsh Rajput01
                                        Sep 11, 2020
                                        Resolved
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                                        Resolved

                                        I was booking my ticket from new Delhi to Chandigarh, after filling the information blanks I proceeded to payment page. I chose Google pay to pay the respective amount, after the transaction was successful, money got deducted from my bank account but there was no information regarding my train ticket, not in app or not even a text message to assure me my ticket has been booked. I strictly seek my refund back from "ixigo trains" kindly don't make such fraud with people who work hard to earn money. And contact me further for my refund"Gmail acc - [protected]@gmail.com ".
                                        Aug 13, 2021
                                        Complaint marked as Resolved 
                                        Ixigo customer support has been notified about the posted complaint.
                                        Verified Support
                                        Sep 29, 2020
                                        Ixigo Customer Care's response                                         Hey,

                                        We can see that the booking was failed and the amount was auto refunded on 11th September to the payment source.

                                        If you need assistance with any other issue, please reach out to us via www.ixigo.com/help.

                                        Thanks.
                                        Team ixigo.
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