Ixigo — amount debited neither ticket booked nor any response from customer care

I have made the transaction to book ticket from ixigo app from mumbai to kota Rajdhani 12951 for 18 Nov 2019.
I made the payment through upi (Google pay). Amount deducted from my account.
I made the payment through google pay to [protected]@axisbank.
The transaction made on 18th October 2019.
Bank said amount successfully transferred to merchant. Amount not returned as of now.
Please look into the matter. As it is long due.
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Same thing happened to me what to do now my amnt was 1835.4

I have booked my tickets today morning at 7:50 am for KSR- Kochuveli, Money got debited from my account. Please refund me back the money at earliest. I need it in urgent amount of 497 deducted. Attached the bank mail thereby in the attachments.

I booked ticket but I didn't get confirmed details of my ticket and the fare is also deduced from my bank account.
Kindly refund it to me.

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