[Resolved] Ixigo — Amount deducted from account but ticket is not booked

Prachigour99

Nov 22, 2023

Website: Ixigo.com

I booked a flight from Bhopal to Bangalore for 26th Nov 2023 from Ixigo. My Flight trip id is IF[protected]. I made my payment through Payment and the transaction was successful. But on the Ixigo website it is showing as transaction failed. I got transaction again, but the amount was already deducted from my account. I did not get any ticket and no records are showing in my ixigo account. Not even for failed or cancelled transaction.
Kindly revert this issue to ixigo and get my refund processed or a confirmed flight ticket. Thankyou.

Was this information helpful?

No (0)

Yes (0)

Apr 9, 2026

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 24, 2023

Ixigo Customer Care's response Hey Prachi, we are sorry to hear about the inconvenience caused. Please note that the refund for the debited amount was processed immediately in the source of payment and shall be credited to your account by 26th Nov'23. Please send us a note at https://www.ixigo.com/flighthelp in case of any doubt. Thanks.