Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 74%
Submit a Complaint
283
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
497
down
126

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
74%
Complaints
283
Pending
63
Resolved
194
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Ixigo related photos (88)

Ixigo Complaints & Reviews

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Ixigo — my money not been refunded till now [Resolved]

 Surendra_7 on Jun 15, 2018
While booking train tickets our transaction has been successfully done. But would entered wrong password so booking cancelled. Message for refunded money came as money will be refunded with in 5days but not refunded till now. But in app it is showing status as refunded. Its approximately 20days till now. I want my money back. I already complained several times but no response is there for my complaint....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — need money back [Resolved]

 jeyachandran M on Jun 12, 2018
Booked train ticket from paramakudi to chennai since it was emergency tried three time to book the ticket though it was failed from first time itself. But the money was debited all three times. Later received message saying that will refund the money within 48 hours but its become the double of the time still not received the refund, please do the needful.

Total amount need to be refund - rs.3438/-

Message no-1
Refund of rs. 1146 for your paramakkudi (Pmk) - tambaram (Tbm) train booking has been processed to your bank. The arn number is[protected]. You should...
Complaint comments  Read comments Complaint category Railways

Ixigo — false and incomplete information

 Priyansh_123 on Jun 12, 2018
I booked a round trip from turin (Italy) to mumbai (India) from ixigo which goes via london.
My complaint is that :
1) why ixigo provide flights via uk borders if the person is going to travel from europe to india without providing information alert about the transit visa.
2.) ixigo never showed me a notification or alert for the transit visa i will require for travelling through uk so in that case false service.
3.) ixigo talks about customer satisfactions and does this frauds to the customer. Also "without providing any after support"....
Complaint comments  Read comments Complaint category Airlines

Ixigo — credit my account in amount 1380 [Resolved]

 Sahil kar on Jun 12, 2018
I booked bus ticket in red bus from delhi to haridwar dt 11.06.18 but amount 1380 debited my credit card account but no ticket issue please credit 1380 in my account asap. I also call red bus customer care no but no ticket booked and no massage in my mobile no and my email id please slove my problems atlist and and two working days
My name satyabrata kar
M. No [protected]
Mail id satyakalpanakar@gmail.com...
Complaint comments  Read comments [3]Complaint category Credit Cards

Ixigo — train bookings [Resolved]

 duggal t on Jun 11, 2018
I booked my 2nd ac train tickets new delhi to warangal on 3rd june 2018 it cost 7423rs. My tickets were not booked and at the same time total amount dedicated from my account. Msg came from there side that within 5 days they will refund my money but till now 9 days are over they did not refund my money. They even don't provide any customer care no. From where we can ask our refund status....
Complaint comments  Read comments [1]Complaint category Other

Ixigo — no refund initiated [Resolved]

 Akshaya Lal on Jun 11, 2018
I had booked a ticket from mangalore to mavelikkara on 24/5/2018. Following the booking i got a message saying that the ticket was not confirmed and the refund will be initiated in 5 days. But till now i didn't get any refund in my account and it's been more than 15 days. I hope you will look on this and do the needful. Attaching the message i received during booking procedure.

Akshaya, sorry! Booking for your mangalore cntl (Maq) - mavelikkara (Mvlk) train with booking id: ixitr[protected] was not confirmed. Refund of rs. 1348 has been initiated and will be credited to your account...
Complaint comments  Read comments Complaint category Railways

Ixigo — amount deducted but ticket booking pending no status update [Resolved]

 Tush0808 on Jun 10, 2018
I booked a ticket from bhopal to banglore for 2nd july 2018 but booking status is pending. I booked on 10th may at about 0348hrs. It's been quite a few hours that there has been no status generated and payment has been made successfully. I am not able to book my ticket now as it is an urgent requirement. Please do the needful and refund my amount as soon as possible....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — forgery in refunds

 Aayush Chaturvedi on Jun 9, 2018
I had booked a vistara flight through ixigo for 18th june[protected], amount paid rs 3849/-) which i cancelled on exactly one month earlier that is on 18th may, 2018. Even though the flight was marked as 'fully refundable', i have been informed to have been deducted the full base fare (Rs 2450) and will be refunded just rs 1400/-. I have 2 complains regarding the issue:
(1) vistara website states that there is no cancellation penalty if cancelled before 72 hours, and i have made the cancellation a whole month before. Then why have i been deducted this much amount?
(2) it's been...
Complaint comments  Read comments Complaint category Airlines

Ixigo — balance to refund [Resolved]

 Alamafzaal on Jun 8, 2018
I am afzal alam, i had tried to book a train (15015) ticket between bhopal to yesvantpur on 8th june 2018 bearing booking id ixitr[protected] but as i made transaction 1284 rs. Deducted from my debit card account but i didn't get a ticket. So when i should get my my cash refund... I regret to state that this kind of problems should be resolved within 24hours. Hope ixigo will respond quickly......
Complaint comments  Read comments Complaint category Railways

Ixigo — please refund my amount [Resolved]

 Raahul Patil on Jun 8, 2018
Refund of Rs. 700 for your train booking PNR [protected] has been processed to your bank. The ARN number is[protected]. You should receive this amount in your account within 48 hours. Thank you, Team ixigo.
Refund of Rs. 1314 for your C Shivaji Maharaj T (CSMT) - Ratnagiri (RN) train booking has been processed to your bank. The ARN number is[protected]. You should receive this amount in your account within 48 hours. Thank you, Team ixigo....
Complaint comments  Read comments Complaint category Railways

Ixigo — return money [Resolved]

 जितेंद्र यादव on Jun 7, 2018
I jitendra kumar booked a ticked before 2 week ago 13/05/2018
From warangal to jhansi in ap ac express

Ticket process was not completed and
I have paid 2000+money for my ticket ac 2-tier ticket
I have recived a mail and message from ixigo about rturn money but no action come

My money not return in my account pls do something about my problem
I faces many problems
Pls changes ur poor service and take a action quickly...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund of 1917 is not done [Resolved]

 Abhijeet Geetey on Jun 5, 2018
Your app ixigo is showing that rs1917 is refunded but it is not added to the bank.. And no msg is given by you that it is refunded just your is app is displaying it... And it is also not there in bank transaction history that this type of amount has been credited... So look after this complaint asap... Because yoy said refund will be done in 3 to 4 days but it is the 10th day....
Complaint comments  Read comments Complaint category Railways

Ixigo — money [Resolved]

 Umashankar Namdeo on Jun 4, 2018
My refund of 1394/- of train ticket from nagpur to jabalpur. Refund of rs. 1394 for your nagpur (Ngp) - jabalpur (Jbp) train booking has been processed to your bank. The arn number is 74332748149814871188524. You should receive this amount in your account within 48 hours. Thank you, team ixigo. But my refund is not received yet. So pls refund it as fast as possible. Booking id - ixitr[protected]...
Complaint comments  Read comments Complaint category Banks

Ixigo — never received the ixigo money that i am supposed to get because of flight cancellation by the airlines [Resolved]

 Manivikas Morisetty on Jun 1, 2018
Booked a ticket with trip id:4056865
Pnr:qc7s5x
Airlines cancelled the ticket because of operational reasons
Paid 960 using my credit card and 1250 fromixigo money
I got only 460 credited to my card till now
Lost 500 bucks and did not get ixigo money 1250 that i used for this booking
The cancellation was done by airlines. Why should i be penalized?...
Complaint comments  Read comments Complaint category Airlines

Ixigo — I want my money back [Resolved]

 Thiru13119 on May 29, 2018
I want my money bock which i have book a train ticket in your website for virudhunagar to chennai eggmore which ticket was not booked but money have reduced from my account in the sum of 175rupees which the money i wants return back my name is thiruppathi i already registered acomplaint about that now i am registering an another complaint on you i want my money back in 2 days else i surely give a police complaint on you this was a sured one....
Complaint comments  Read comments [2]Complaint category Banks

Ixigo — train train ticket refund amount has been not refunded [Resolved]

 Ujjal Stunner on May 28, 2018
I have booked and ticket that I have that has been failed but amount has been successfully charged and another account ticket has been booked but I have cancelled it so the amount refund has been not claimed in my bank account so please refund my amount as soon as possible so please refund my amount rupees 5412 and rupees 7343 so in my bank account my bank is SBI so please refund my account as soon as possible...
Complaint comments  Read comments [2]Complaint category Railways

Ixigo — refund initiated incorrectly [Resolved]

 pavan malisetti on May 28, 2018
Dear, sir i booked a indigo flight from kolkata to hyderabad on 12 th may. It's pnr :zbfhyf. I cancelled flight ticket and i got no show refund of rs.790 from sasti ticket but i got only rs.290 in my bank account and received rs.500 in ixigo money. I want total rs.790 to be deposited in my bank account, i don't want any money to be deposited in ixigo money...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — payment is deducted but booking is pending [Resolved]

 Sonighd on May 26, 2018
Sir

I have booked a 5 person ticket name mr joginder, meena, anjali, shivam and aman on dated 25/5/18 in train no 12311 from panipat to kalka order no 1x1tr[protected], but after that payment is deducted from my account and ticket is not booked.in the transection the message is show "payments is successful, booking is pending". So do some fast. Confirmed my ticket or refund my money...
Complaint comments  Read comments [1]Complaint category Public Transportation

Ixigo — not refunded in my account [Resolved]

 sachin anil on May 26, 2018
Sir mujhe 19 may 2018 ko cancelled hui tickects ka refund abhi tak nhi mila. Maine 4 transactions cancelled by company. Lakin uska refund abhi tak nhi mila. But apps mein status mein refunded show kar reha hai. Mere account mein ek bhi refund nhi aaya. Plesase solve this issue. My transactions no. Are

Order id -
Ixitr [protected] 
Ixitr [protected]
Ixitr [protected]
Ixitr [protected]...
Complaint comments  Read comments Complaint category Railways

Ixigo — payment is deducted from my account but ticket booking is pending [Resolved]

 Sonighd on May 26, 2018
Sir I have booked 5 person ticket name Mr Joinder, meena, anjali, Shivam and aman train no 12311 from panipat to kalka on dated 25/5/2018 order no 1X1TR[protected] by your ixigo app and after that ₹ 800/- payment is deducted from my account and booking is pending show. Take some nessercery action. Please confirm my ticket or return my amount

Parvesh Kumar
[protected]...
Complaint comments  Read comments Complaint category Public Transportation

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