Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 24%
Submit a Complaint
92
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
53
down
14

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
24%
Complaints
92
Pending
70
Resolved
4
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So far so good - The company responded to our notifications and is working on resolving complaints.

Ixigo related photos (19)

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Ixigo Complaints & Reviews

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Ixigo — cash has been deducted but no ticket received. please check

 Abhigoud on Sep 21, 2017
Dear sir/mam,

This is very hectic.

I booked a ticket from delhi to bhopal.

Cash has been deducted but no ticket received. Please check.

I made this transaction on 21th september, 2017 at around 9 to 10 am
Email - amit luckyboy amit38@gmail.com
Abhishek abhigoud 02@gmail. Con
Ph-abhishek — [protected]
Ph-amit - [protected]
I have even mailed u guys.

Ticket was booked from "cheapticket.in" which was directed from ixigo...
Complaint comments  Read comments [1]Complaint category Travel Agents

Ixigo — money deducted but ticket not done

 ojas rajput on Sep 18, 2017
Hey. I had tried to book a tickets between patna n howrah on 12 september about 11:30 am to 12:00, but as i made transaction money deducted from my account but i didn't got ticket.. As it is already 6 days passed but i didn't got my cash refund... I regret to state that if i wouldn't got money back. Then i have to look towards consumer forum. (My ticket is related to redbus) hope ixigo will response quickly...
Complaint comments  Read comments [1]Complaint category Public Transportation

Ixigo — cash deducted but ticket not received

 Samir Adhikari on Sep 17, 2017
Dear sir/mam,

This is very hectic.

I booked a ticket from goa to kathmandu.

Cash has been deducted but no ticket received. Please check.

I made this transaction on 17th september, 2017 at around 4 to 5 pm

Email - samir. Adhikari1990@gmail.com

I have even mailed u guys.

Ticket was booked from "cheapticket.in" which was directed from ixigo

Please help me out....
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — payment deducted, flight details not received

 sarthakgadre on Sep 10, 2017
I've been leaving complaints on official sites and forums. I've booked tickes from ixigo.com from mumbai to mangalore for september 14th. However, i've not received any confirmation of flight or any flight details. I got a reply from razorpay payment portal confirming successful payment and money has been deducted from my account as well. I require an explaination of the same within 12 hr. Its very important for me to have that flight booking. Its really tiresome to pursue so much to get simple customer service out of you guys....
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — refund of amount of rupees 1426/-

 Noopa on Sep 7, 2017
Subject: refund of amount of rupees 1426/-

I have made 2 unsuccessful transactions on 11 jul 17 which are as follows:-
1.) bil/[protected]/pgmib-/[protected]_wwwr 1, 426.00 dtd 11 jul 17 (Yet to
Be refunded)

2.)
Bil/[protected]/pgmib-bus fare/[protected]_wwwr 1, 426.00 dtd 11 jul 17
(Refunded on 26 jul 17).

Both transactions were unsuccessful. But the amount of only 1426/- credited
Back into my account no.[protected] vide
Bil/reversal[protected]/payu india 1, 426.00 on 26 jul 17.
Refund against bil/[protected]/
Complaint comments  Read comments [2]Complaint category Other

Ixigo — airline ticket booking

 varun@ajayrattanco.com on Aug 27, 2017
I have booked a air ticket 26th aug 2017 in using ixibo mobile app. Payment has been taken from my credit card but i have neither received ticket details via email or text message. Ticket was booked from delhi to amritsar dated 27th august flight jet airways 9w 2791 no confirmation yet, kindly do the needful to either send me the ticket or credit the cash back to my account.

Contact [protected]
Email varun@ajayrattanco.com...
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo.com — cash back

 sanjay palial on Aug 24, 2017
Hi team,

I have booked 3 flights recently from ixigo. But when i am trying to do new cash back claim tool in not picking back date booking and departure date. Its only taking 1 week date. This is really not acceptable. I need my cash back.
Cheapticket.in booking id - 832400
Booking date - 2017-aug-02 16:02
Cheapticket.in booking id - 841544
Booking date - 2017-aug-08 18:12
Cheapticket.in booking id - 844908
Booking date - 2017-aug-09 09:45
Regards,
Sanjay palial
Sanjay. Palial@gmail.com
+91 [protected]...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — complaint regarding date appearance in ixigo app

 Ratheesh k Nair on Aug 17, 2017
Hi
I have been using ixigo app for long time, whenever i open the app for flight booking the dates are showing for upcoming months instead of the recent days. So everytime i have to change month for bookin. On 19th aug 17 i booked 2 way tickets but instead of that my booking was done for 19 th sept 17. This is all due to the app. I have got serious loss of my money and i have to cancel and rebooked it again via ixigo. So ixigo team plz take this as serious issue and provide compensation or better solution for my problem....
Complaint comments  Read comments [2]Complaint category Airlines

Ixigo — flight ticket confirmation

 Raveena Pandu on Aug 10, 2017
I have booked a ticket 8 th Aug 2017 Tuesday in using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. Ticket was booked from Bangalore to Vijaywada. No confirmation yet, kindly do the needful to either send me the ticket or credit the cash back to my account.

My email: raveena436@gmail.com

Please contact me via email and I can share th transaction information......
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — refund of cancelled ticket

 rubi321 on Jul 29, 2017
I booked a flight ticket in ixigo with pnr afrtgk.. The flight was rescheduled to unfavorable timing.. I was assured by indigo for cancellation with full refund..

I have cancelled the tickets before a week and indigo says that therefund was credited to ixigo.. How can i get it back.. How long it will take.. How it will be given to me.. Please help me regarding this...
Complaint comments  Read comments [2]Complaint category Airlines

Ixigo — Web check in error for my flight al603 with pnr sh9m56

 ss831330 on Jul 13, 2017
Hi i booked a flight ticket from ixigo for 15th july 2017 scheduled at 6.15am from mumbai to bangalore. Pnr for the flight is sh9m56, but when i tried to web check in today it shows me an error that 'could not find the pnr neither the booking id'. When i tried calling customer care number number of ixigo it isn't valid. Please help me out as i need to reach bangalore urgently...
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo — After cancellation of flight, refund has not received

 canupu on Jun 22, 2017
I book a flight through ixigo.com. My flight is of go air g8-347 on 05 jul'17 from jai to bom. I got a message from vm-go airl that dear smart flyer! Go air would like to inform you that your flight g8-347 on 05jul'17 from jai to bom has been cancelled. Could you please confirm whether we will get any other flight in place of cancelled one. I have to tried to call on customer care services but no response.
Looking forward for your early response....
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — Money deducted but didn't receive any information

 Sumands562 on Jun 20, 2017
I tried to book a flight ticket through ixigo.com on 20th june, 2017 for a round trip from "hyderabad" to "mumbai" and return worth rs. 3234/-. For this money got deducted from my hdfc bank savings account but ticket was not booked and got no information related to this.
I want my money back or the ticket. I am fed up of trying to contact ixigo as they don't have any details....
Complaint comments  Read comments [2]Complaint category Airlines

Ixigo — About first time user cashback

 kitumeena on May 31, 2017
Sir i have checked different flights.. I am 1st user of ixigo so there was 600 rupees cahback on flight booking.. I was just checking the net price.. I went to upto last stage but dont make any payment.. Now when i m paying for my flight booking it is not givibg me 600 cashback they showed a message that u had already used it.. Though i didn't,.. So please do somthing in this case as soon as poosible...
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo — Seat allotment and rude behaviour with customer

 Suresh Reddy Kallam on May 15, 2017
We booked a ticket by online with himachal holidays Volvo bus and my pnr no GB6H2NX, and my seat no's are 21 to 25. Bus no is 6016. Here we are wait and approach the bus and sat our seats. But the bus in charge had come and command to get down us. And our luggage through out of the bus. Because the bus seats are double booked it means by online same seat No's are given to us and another passengers and he behave with us very bad language and rudely...at least we contact ixigo contact no [protected] and he cat respond. At least we contact him and tell the problem but no use. Pls take action properly...
Complaint comments  Read comments [3]Complaint category Travel & Vacations

Ixigo — Flight ticket booking

 sameer latheef on Apr 22, 2017
I have booked a ticket today 22nd Saturday in using ixibo mobile app. Payment has been taken from my credit card but I have neither received ticket details via email or text message. Ticket was booked from Trivandrum to Bangalore and return. No confirmation yet, kindly do the needful to either send me the ticket or credit the cash back to my account.

My email: sameerlat@gmail.com

Please contact me via email and I can share th transaction information....
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo — I want to cancel my ticket which i booked by mistake

 deepshikha1010 on Apr 17, 2017
I booked a flight from Chennai to Mumbai for 21st Sept, 2017. Time - 6:45am. PNR AYEL5J. I booked this from ixigo app which further redirected me to the yatra.com website
However i want to cancel the same and want to know how much refund will I get. But i am unable to do so.
Ixigo should have an option to cancel the flight as well, if it is being used for booking one. Why should one keep wandering from one website to another for cancellation if booking is done from ixigo....
Complaint comments  Read comments [4]Complaint category Airlines

Ixigo — Srinagar to Amritsar booked a flight ticket on ixigo the money was deducted from my SBI

 Manprit88 on Apr 1, 2017
I have booked a flight ticket on ixigo the money was deducted from my SBI NETBANKING but i dint receive the ticket. I tried calling up ixigo and yatra.com but i dont receive any help. I even mailed to them but they are least bothered. I want to take serious action against their service immediately. I had to waste a lot of time of mine due to the irresponsibility of ixigo and yatra.com. One person from actually contacted once just for name sake and now i guess they just simply forgot about me...my transition of sbi netbanking is 29-Mar-2017 (29-Mar-2017) TO TRANSFER 
INB Yatra Online Pvt...
Complaint comments  Read comments [5]Complaint category Airlines

Ixigo — Ticket not booked payment taken

 srishaarora197 on Jan 1, 2017
I booked my rail tickets, the payment was made and cash was deducted from my account but the ticket was not booked, so i request to return the cash deducted from my account
train name - Shatabdi Express( NDLS - JLD)
Train no. - 12013
Class-Executive
Amount- 1520/-
booking Date - 30.12.2016
travel date- 02.01.2017
Bank Ref No.[protected]
Narration - [protected]/IRCTC_NEW
Bank - HDFC Bank Pvt. Ltd.i booked my rail tickets, the payment was made and cash was deducted from my account but the ticket was not booked, so i request to...
Complaint comments  Read comments [2]Complaint category Railways

Ixigo — Money deducted for flight ticket but still dint get the ticket

 Sujeet Sukumar on Dec 16, 2016
I have booked a flight ticket on ixigo the money was deducted from my axis bank debit card but i dint receive the ticket. I tried calling up ixigo and musafir.com but i dont receive any help. I even mailed to them but they are least bothered. I want to take serious action against their service immediately. I had to waste a lot of time of mine due to the irresponsibility of ixigo and musafir. One person from actually contacted once just for name sake and now i guess they just simply forgot about me....
Complaint comments  Read comments Complaint category Products & Services

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