Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 64%
Submit a Complaint
228
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
336
down
92

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
64%
Complaints
228
Pending
80
Resolved
125
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Ixigo Complaints & Reviews

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Ixigo — refund my ixigo train booking money [Resolved]

 Ankit JãMãd on Apr 24, 2018
Hello i booked ticket from ixigo on 11th april but the ticket has not been confirmed and also my money deducted from the account and today is 13th day from the date money is not refunded by ixigo pls let me know when will i get my money i am attaching the screenshot of transaction and the mail i received from ixigo pls send my money fast bcs its been 13th day....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — money deducted but ticket not generated [Resolved]

 Shri Tulasiramps on Apr 24, 2018
Hello
I tried to book a ticket of her airways from new delhi to chennai on 24/04/2018. The flight number was 9w 739and the departure date was 14/06/2018. The required money ₹3954 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or jet airways. Please look forward to this problem because it is really freaking me out.
P. S. I had tried ixigo for first time and if this issue is not resolved immediately then i won't be able to use this app for next time. Thank you...
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo — to receive ixigo money [Resolved]

 Shyam Sharma Shyampura on Apr 23, 2018
I have book fligh from mumbai to jaipur by ixigo app but still i'm not getting my ixigo offer money cashback... I booked flight on 1st april. A offer was showing on the screen... So i book the flights but i didn't found the money.. Please check it and send me the offer money.. My booking trip id is [protected] from mumbai to jaipur. I want to book one more ticket. But i'm unhappy with ixigo...
Complaint comments  Read comments Complaint category Airlines

Ixigo — ticket reschedule [Resolved]

 jyoti stomar on Apr 23, 2018
I booked ticket from ixigo the trip id[protected], on 27th april, i requested to reschedule the ticket for return journey on the same route with dates 3 june and 12 june which cost around 8000-/rupee and cost of my current ticket is 8650-/ so after cutting the convenience fee which is 2250, i need to pay almost 2-3 thousand rupees but no co-operation from these people. And they are demanding me to pay 10300-/ for rescheduling the ticket. What should i do now???...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — amount deducted from bank but train ticket not booked [Resolved]

 Singhguru on Apr 23, 2018
Sir a day before yesterday iam booking a ticket from new delhi to amritsar of amritsar shatabdi train in executive class of rs. 1749/- which runs in evening 4.30pm from delhi to amritsar on a name of gurpreet singh but the amount deducted from my bank account and ticket is not booked so plz solve this problem as soon as u can plz reply iam waiting....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — payment not received [Resolved]

 tanny1315 on Apr 23, 2018
I have booked 2 tickets from moradabad to haldwani in ndls kgm sht (12040) on 18th april 2018 for the journey date of 22nd april 2018. The money has been debited from my account though the tickets were not booked. Therefore i initiate a refund as mentioned that the refund will be made in 5 working days but still not received it. Id-ixitr[protected]. As mentioned in your reply that our complaint is short and chances are their that it can't be resolved so for that reason i am increasing my word limit. This was the first time i booked a ticket using this app because of which i am suffering so much...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — money refund problem [Resolved]

 pvndhamankar on Apr 22, 2018
Hello sir,
My self Pavan Dhamankar at amravati.
My problem is i purchase Ahmedabad to badnera rail ticket . And my money was redeemed from the account. But after purchase ticket, app server says Ticket booking failure.Any way i was purchase again ticket . And i want my deduct money. 1092 Rupees deducted my Account.So i request u plz refund my money....
Complaint comments  Read comments Complaint category Banks

Ixigo — refund of the cancelled ticket [Resolved]

 Nigel Varghese Paul on Apr 22, 2018
Respected sir,
I've booked a train ticket from kannur to thrissur using ixigo train app on 14th of april 2018 sunday, order id ixitr[protected]. Due to some network issues the booking wasn't confirmed and the ticket charge was debited from my bank account. It was informed that the refund is on process and will be initiated in 5 working days. Now it's 22nd of april and so far i haven't received the refund. The ticket price was 290/- i hope you'll consider this complaint seriously and do the needfull....
Complaint comments  Read comments [2]Complaint category Railways

Ixigo — amount deducted but booking not confirmed. [Resolved]

 Santhosh VB on Apr 22, 2018
Today[protected] i booked a bangalore sf express from ernakulam to banaswadi. The payment got deducted from my account but the ticket is not confirmed. Please solve this issue as soon as possible. I had tried ixigo for the first time and had a negative experience. Order id - ixitr[protected]. I will attach the screen shot for the further reference....
Complaint comments  Read comments Complaint category Railways

Ixigo — refundable of my money [Resolved]

 Pallavi Melwin on Apr 21, 2018
I have booke dthe ticket on monday (I, e on 16/4/2018) from arakonam to bangalore cantonment through online with the help of ixigo. The booking was not confirmed but the payment went through successfully the message has come stating money will be returned within 5 days almost 5 days over still money has not credited in my account please raise the complaint on this issue....
Complaint comments  Read comments Complaint category Travel Agents

Ixigo — railway booking failure [Resolved]

 Sanjeevan Pawar on Apr 20, 2018
My booking payment successful but train booking not confirmed
Somthing worng regarding irtc password and booking not confirmed
Page not allowed to go further and stated that if not confirmed mail to web pages
I have send mail but train booking not confirmed not proceed further
Customer care numbers wrong number
No other way to complain or talk directly
Requested to provide alternative number
They not provide any number or help provided and my amount about 24000 held up i can't stat
Booking
If i get refund i book alternative...
Complaint comments  Read comments Complaint category Railways

Ixigo — please my money refund my account [Resolved]

 Mohammed imthiyas on Apr 20, 2018
I have 17.4.2018 train no:12636 vaigai express train booking. Amout credit successful. But tickets not booking. Please arrange my money refund my account. My booking​ id number:ixirt[protected]. Amount:rs 547. Passengers adults:3. Madurai to chennai egmore. Name:j. Mohammed imthiyas. A/c:[protected] ifs code:icic0006017. Please very very urgent my money refund my account....
Complaint comments  Read comments [2]Complaint category Railways

Ixigo — payment successful train ticket booking failure [Resolved]

 Praveen ApPu on Apr 19, 2018
Dear Sir,

I have tried two times to book a ticket via ixigo app, ticket booking was failed after the transaction but payment is successfuly deducted from my account.

Please trace this issue refund my money into bank account. I request you please call my number [protected] for further details.

Attached transaction ID details.

Thanks in advance....
Complaint comments  Read comments Complaint category Railways

Ixigo — nin refund of rs 515 vide transactionid: g61x7zyommzng9r3i) [Resolved]

 Altaf Ali Khan on Apr 19, 2018
I have booked a train ticket from ahmednagar to new delhi on 01 apr 18 from ixigo. The same ticket was cancelled and a sum of rs 515.00 is required by refund from ixigo. I have also received a msg from
www.ixigo.com that the process is under progress vide their transactionid: g61x7zyommzng9r3i). The same amount not yet credit till date. Pl look into the matter and do needful action...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — please my money refund [Resolved]

 Mohammed imthiyas on Apr 18, 2018
I have yesterday 17.4.2018 train no:16724 ananthapuri express train booking. Amount credit successful​. But tickets not booking please arrange to my money return to my account. Order id:ixitr[protected]. Amount:rs. 1304. Passengers adults :8 child:1. My account details. Name:j. Mohammed imthiyas. A/c no:[protected]. Ifs code :icic0006017. Branch: kochadai....
Complaint comments  Read comments Complaint category Railways

Ixigo — not refund amount [Resolved]

 Bansidhar Singh on Apr 14, 2018
Ixigo - amount refund of unbooked ticket.. I have booked 2 tickets on 6.04.18 from patliputra to mumbai cst through ixigo app tran name subidha express.. Amount was been deducted from my account but not refunded.. Massage showing as payment successful booking pending..
Arn no 7405663809780960120605 but not refund my account
Booking id ixitr[protected]
Booking id ixitr[protected]...
Complaint comments  Read comments Complaint category Railways

Ixigo — refund not processed for canceled ticket [Resolved]

 swagat24 on Apr 14, 2018
I had applied for refund request on 27 th march for canceling a flight ticket from hyderabad to chennai pnr no. Pfty5q. I got a mail from sasti on 27 th march 2018 that refund has been initiated. But still after 10 working days, refund is still pending.
Wud request ixigo team to take quick action asap. Even after mailing to feedback@ixigo.com, no response came....
Complaint comments  Read comments Complaint category Travel Agents

Ixigo — amount refund of unbooked ticket [Resolved]

 Bhawesh Bharti on Apr 12, 2018
I have booked 4 ticket in patna kota
But ticket booking was not confirmed and money is deducted from my account of rs 2175 and we got a email from your office that money will be refunded within 5 to 7 working days but unfortunately i didn't got it after 20 days
I have already complain about it and i get a positive response from your company that it is in process and will be refunded as soon as possible but then also i can't get refund so please refund immediately otherwise i will be forced to take the legal action against this company....
Complaint comments  Read comments Complaint category Railways

Ixigo — amount not refunded [Resolved]

 Aby Sebastin on Apr 9, 2018
I hve booked three tickets on 1/4/2018 from madras to allapuzha through ixigo app train no 22639 allapey express. My booking id no is ixitr[protected]. Amount was been deducted from my account but not refunded., message showing as payment successful booking pending.

Please do the needful initiative at your earliest

Regards

Aby sebastin......
Complaint comments  Read comments [2]Complaint category Other

Ixigo — not refunded [Resolved]

 MINI REJI on Apr 9, 2018
I haven't got refunded my money fater 5 days. I booked 4train tickets but payment was initiated but booking was unsuccessful the message says in ixigo app is that it will be refunded after 5 days
I booked my ticket in 3/4/18 still not refunded after 7 days please make the refund status speedily otherwise i will make other necessary initiation and complaints about it...
Complaint comments  Read comments [2]Complaint category Railways

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