[Resolved]  Ixigo — cancelling tatkal because train runs 16hrs late

Address:

679325

Sir
I have booked a tatkal train ticket via ixigo app for the date[protected] for the passenger named muneer from srr-tvc from the irctc user id jasimspm. And ixigo registered email [protected]@gmail.com and mobile [protected].
Unfortunately the train is running late by more than 16hrs
And i need to cancel the ticket.
It is not possible to cancel it via irctc because it is booked from a third party. (Screen shot attached)
I have been using this app since several months n for the first time i am facing an issue from ur side
Since you value your customers please guide me to do the cancellation at the earliest and to get the
Refund for the same.
In your app it is showing that the train is on time but it is running late and screenshot of the current status is placed with this mail
Please address my issue at the earliest and do the cancellation
Thanking you
Jasim
[protected]