[Resolved] Ixigo — complaint for refund

[Resolved] Ixigo — complaint for refund

N Nitika@20 from Pune, Maharashtra

This is regarding Trip ID: [protected] : PUNE to VISKHAPATNAM The ticket is refundable, The Booking provider (Cleartrip )had e-mailed me that they would refund the money to ixigo wallet .And Ixigo would be liable to pay the refund amount of rs 519. In the breakdown Summary of Ixigo page, , it's showing the refund amount as Rs 0.Please refund the money which is refunded by airlines and not mentioned against any charges. Also please confirm about the money paid through earned ixigo money, according to terms and conditions both gets credited . Below is the link where your terms and conditions are mentioned. https://www.ixigo.com/help-center#flight-faq Please stop making fools of customers and take this issue forward otherwise I need to take strict action against you . +3 photos Was this information helpful? No (0) Yes (0)
Sep 18, 2018 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Aug 10, 2018 Ixigo Customer Care's response Hi Nitika, Greetings from ixigo! Please check your ixi-wallet we have credited Rs 520 against the shared trip id [protected]. For any further assistance please write to us at [protected]@ixigo.com. Regards, Team ixigo.
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Sankalp Magdum

from Guwahati, Assam

The payment ID 196XNINTEBZY8F1FO4
and the ticket is from to nasik to parbhani 2 person there order no is: IXITR[protected]
i am kindally requesting you to please refund the amount.

Your's faithfully

Ixigo Customer Care's response, Aug 10, 2018

Verified Support

Hi Sankalp,

Greetings from ixigo!

Please be informed refund is already been process from our end against the given id. We have sent all the refund details to 1982balajimunde@gmail.com.

For any further assistance feel free to write in at trains@ixigo.com.

Regards,
Team ixigo.