[Resolved] Ixigo — flight ticket not confirmed, but money got deducted.

Arham2801

from Bengaluru, Karnataka

Address:

Wing B, Block H2, Manyata Embassy Business Park, Nagawara, Bangalore, Karnataka, 560045

I booked 3 flight ticket booking from bangalore to kolkata on 26th oct'19 for 3rd november 2019 at 5:45 am via rachi (1 stop). It was an indigo flight# 6e822. I have used google pay as the payment method. The money has been successfully paid to ixigo. After the money got deducted from my account i was redirected to the homescreen and i didnt get any confirmation for the booking. I called the indigo customer care and checked there was no booking in my name. Now i have mailed ixigo at [protected]@ixigo.com but i have not received any reply from them.

When will i get my refund?

I am attaching the payment screenshot for details. Kindly refund my money as soon as possible.

Email id: azlaan.[protected]@gmail.com
Mob no: [protected]

+2 photos

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Dec 18, 2019

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2019

Ixigo Customer Care's response Hi,

Greetings from ixigo!

We wish to inform you that as confirmed over e-mail earlier refund against the failed booking attempt has already been initiated and same shall reflect into your account in by now.

For any other assistance please do let us know.

Regards,
Team ixigo!

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Comments

Anil Shatma

from Noida, Uttar Pradesh

I need only GST number of my train ticket, Whose PNR NO is [protected],
IXIGO BOOKING ID is- IXITR[protected] DATED of booking- 03/May/2019
Transaction ID is- 2RD6US76GZ04RN473H
But after two days passed no one understand my requirement :- it's just GST Number which is not available on my train ticket.