Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 26%
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93
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
53
down
14

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
26%
Complaints
93
Pending
68
Resolved
7
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So far so good - The company responded to our notifications and is working on resolving complaints.

Ixigo related photos (19)

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Ixigo Complaints & Reviews

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Ixigo — cancellation of train ticket

 rajansamuel on Nov 17, 2017
I booked a 3ac train ticket for my journey from ernakulam south to bangalore city leaving station on 18/11/2017 through ixigo site which then redirected me to the irctc site. I am a senior citizen and have opted for concession as per rules. Due to unforeseen circumstances i am unable to undertake my journey tomorrow. The pnr number of my ticket is [protected]. When i tried to cancel the ticket on irctc site a message is reflecting that this ticket has not been booked through irctc site. How to cancel the ticket. Please help me....
Complaint comments  Read comments [4]Complaint category Railways

Ixigo — ixigo money not credited

 Raghav Nayyar on Nov 8, 2017
Hi team,

I had booked two tickets with ixigo, using a new code for rs. 750 and another code for rs. 500. However, still there is no amount credited within my ixigo money wallet.

I have written to money@ixigo.com several times, submitted a feedback request to contact me as well but still there is no response from your side.
I want to book another ticket for which i need ixigo money as soon as possible.

Below are the details :-
1. Trip id :- emt29092856
2. Trip id :- [protected]

Name :- raghav

Could you...
Complaint comments  Read comments [2]Complaint category Airlines

Ixigo — cash back.

 Parameswaran Balasubramanian on Nov 10, 2017
Provided with a cash back code on 2 11 2017 with expiry date as 31 12 2017. But surprisingly when i use the code system says it is an expired code. Taken up immediately with Ixigo by email and was informed that the code expired on 31.10.2017. How come expired code can be sent subsequent to the expiry date. Code was sent on 02.11.2017 with old expiry date but the communication contained a future expiry date. This came to light when i used the code....
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — cashback money is not get credited in wallet

 azadpe on Nov 6, 2017
Hi team,

I have booked a flight from ixigo mobile application as a new user with"new750" coupon code to get an eligible cashback of rs 750 as ixigo money in 48 hrs after booking confirmation.

I have not received cashback money in my account yet.

Below are may details,

6e681 indigotrip id: emt28806121 | pnr: rfw65a
Punebengaluru
Pnqblr

15 dec, fri | 00:451h 25m15 dec, fri | 02:10

Traveller info
Name mr amol zadpe
Class economy
Status confirmed...
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo — ixigo refund of cancelled ticket

 shuchia on Nov 2, 2017
I booked a flight ticket in ixigo with pnr hyz4z.. The flight was rescheduled by airline and i was assured by air india for cancellation with full refund.
I also got the message of full refund from airindia and cleartrip.

Ixigo booked ticket via cleartrip and cleartrip said refund will be credited to ixigo.. How can i get it back.. How long it will take.. How it will be given to me.. Please help me regarding this...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — charged for my flight booking but haven't received a booking confirmation or refund

 Kiranraj1 on Nov 1, 2017
Dear sir/madam,

Myself sandeep patil, i have been charged for my flight booking but haven't received a booking confirmation or any refunds. Today i book flight for 3 persons new delhi to pune

My id is sandeepkhanupatil@gmail.com please refund my amount. Any queries please reply this mail id (Mahadiksubhash@gmail.com) only.

Ixigo id - sandeepkhanupatil@gmail.com
Mobile no - [protected] / [protected]

Flight booking city - new delhi to pune

Date of flight journey - 10th november 2017

No. Of passenger - 03booking...
Complaint comments  Read comments [2]Complaint category Airlines

Ixigo — money deducted from bank but ticket not booked.

 Being_Abhee on Oct 31, 2017
My money deducted from my bank but ixigo not booked my ticket i already sent the feedback and mails but no reply till now.
Details:
Mob. [protected]
Ticket partner : go air
Doj : 23 nov 2017
Name : asharam bidiyasar
Kindly check the status and book the ticket or else get back my refund so that i can book my ticket from other source. Please dont make a fraud by not booking the tickets of customers and waste their time and hard earned money....
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — flight ticket

 Ramakanth9 on Oct 31, 2017
I have booked a ticket for bangalire to visakhapatnam but ince the booking got conformed the sectors got changed (Source and destination got swped) i have booked it in ixigo and the agency is sastiticket and the airlines is air asia. I have been trying to reach them from the second the ticket got confirmed. Airlanes and sastitrip both are saying to contact ixigo its not our mistake. Ixigo dont even have a customer care number. Please help me out on this. I am in a state where i am begging for my own money now. My booking id is jkuz3j...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — ticket refund after cancellation

 Vijay2496 on Oct 28, 2017
I am girija and i have booked a ticket in ixigo on 18 october 2017 from vizag to hyderabad with pnr number bbtdsz but after that i exchanged source and destination and booked another ticket from hyderabad to vizag on same day after cancelling the previous ticket, indigo has already processed the refund but ixigo did not send me further. It was booked on 18 th october and the second ticket was booked after consulting the indigo airlines who actually processed the ticket....
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — amount deducted from bank but booking failed

 Gaurav18medatwal on Oct 25, 2017
Hey this to inform u dat jst few minutes before i booked ticket through the ixigo wid the details Name - Devendra Malviya.. and email - gaurav.medatwal18@gmail.com... THE amount was deducted but the booking is not done... Kindly help me out asap to refund my money The booking ID is PRL05182367... Am attaching the screenshot of amount deducted nd mail dat i received frm ixigo...
Kindly contact me on [protected] asap...
Complaint comments  Read comments [2]Complaint category Airlines

Ixigo — non refund of amount

 Vijayant vyas on Oct 24, 2017
Hi,

My ixigo trip id is prl04ttxhyk
Pnr - cbg3ym

I have cancelled the tickets almost 20 days back and the refund has not been credited yet. I spoke to indigo and to my surprise indigo has already credited the amount to ixigo within a week time, since indigo has reversed the amount back to ixigo, i dnt understand why ixigo is taking such long to process the refund. Its the worst company i have ever dealt with... Perhaps the last time. Please explain.

Early action on the same is solicited....
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — refund of amount for bus ticket booking

 Nayan Gajbhiye on Oct 23, 2017
Sir
Plz refund me the amount on my bus booking from your ixigo app
My amount debited but ticket not issue
Kindly refund me the amount early

Ticket from - nagpur
To - miraj
Date - 24/10/2017
Mobile no - [protected]
Email - nayangajbhiye@yahoo.co.in
Bus operator - red bus
Bus service - khurana service express

Kindly refund the amount of rs. 1496.00

Thanks ®ards
Nayan rajanand gajbhiye
Mobile no - [protected]...
Complaint comments  Read comments [2]Complaint category Banks

Ixigo — money deducted from bank account ticket not confirmed yet

 digvijay810 on Oct 18, 2017
Dear sir
Yesterday i booked ticket from hyderabad to ahmedabad (Departure date 10/11/2017 flight sg 512) between (11 to 11:30 pm) from ixigo application through clear trip portal my money was deducted from bank account though i don't get confirmation of ticket. I also called spicejet airlines to cross check this confirmation but they said that there is no booking from my name. Please look into this matter and suggest whether i booked another ticket?

First name : digvijaysinh
Last name : rana
Email id : digvijayrana787@gmail.com
Mobile number : +91 [protected]...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — ticket booking through ixigo portal

 DVJ Rao on Oct 13, 2017
I have booked an air ticket from banagalore to mangalore for 29th november 2017 (Flight 6e902) for my son mr. Satya rashmit durugu yesterday and made the payment through net banking. After the payment was cleared from bank, i did not get any confirmation of ticket neither on the screen nor email id or the mobile number.
Today i checked with my bank and they confirmed that the payment has been made.
We are unable to reach their customer care.

We are shocked to note that despite receiving the payment no confirmation has been given on my booking till now. We need the confirmation...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Ixigo — money deducted from my bank account but i didn't get a ticket (as the booking is not shown in my trips page)

 chandranips@gmail.com on Oct 13, 2017
Dear sir

Yesterday, i have booked a ticket from chennai to muscat in ixigo app via cleartrip portal (Journey date 07.15 am on 03.12.2017.) 

But as i made transaction money deducted from my bank account but i didn't get a ticket (As the booking is not shown in my trips page).

I have been trying to contact ixigo for past 15 hours. Ixigo is not getting back and not even replying to my email. 
I have sent an emai with all the details to cashback@ixigo.com
Advertise@ixigo.com
Customersupport@cleartrip.com
Sales@ixigo.com.
The...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — money deducted ticket not booked

 Anudhi on Oct 10, 2017
I have been trying to contact ixigo for past 15 hours. Ixigo is not getting back and not even replying to my email.
I have sent an emai with all the details to feedback@ixigo.com
I have confirmed this from the phonepe helpline that the transaction was successful. Kindly return my money and don't fraud the people around by not replying. The customer care number given is useless.

Email: anudhijain@gmail.com...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — ticket not booked and money deducted

 Pedamallu Arun on Oct 10, 2017
Dear sir,
I had booked a flight ticket today (10.10.2017) on the name of b s srinivasu, from kolkata to visakhapatnam for 13.11.2017 on sg 3471 flight through the ixigo app but the ticket was not booked and payment of rs.2, 493/- was deducted from my credit card.
I had also shared my booking concern to the info@ixigo.com and feedback@ixigo.com and bookings@ixigo.com.
But no response was received from the supporting team till now....
Complaint comments  Read comments Complaint category Airlines

Ixigo — cash deducted but ticket was not generated

 haribost on Oct 4, 2017
Dear ixigo,

Today morning i tried to book ticket from goa to chennai in ixigo via cleartrip.
The money was deducted but the ticket was not generated.
After waiting for 2 hrs and trying to find customer care number which ddnot yield me anything i booked again the ticket.
Please say will you refund the cash to bank account?
Can you please look into this concer.

Email: haribost123@gmail.com

Regards,
Hari krishnan ss...
Complaint comments  Read comments [2]Complaint category Airlines

Ixigo — money deducted/not found return money

 coolpank on Oct 4, 2017
I am pankaj kumar, i had tried to book a flight ticket between patna to dibrugarh on 30 sept, 2017 at 01:32 pm, but as i made transaction 13, 788 rs. Deducted from my credit card account but i didn't get a ticket (As the booking is not shown in my trips page). So, i have made the ticket from a different site. As it is already 5 days passed but i didn't get my cash refund... I regret to state that if i wouldn't get money back. Then i have to look towards consumer forum. (My ticket was redirected to cleartrip) hope ixigo will respond quickly...

Ixigo id - pank. Petro@gmail.com
Mo:...
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo — double deduction amount for flight ticket

 Nirmal Wankhede on Oct 1, 2017
I booked two tickets of flight on ixigo website from pune to chennai and a single return ticket of 2233 rupees from chennai to pune.
The ixigo app and website is not showing that ticket in my trips page. Even the pnr which i get it says in valid.
More over the amount of rupees 2233 is deducted twice from my bank account at the same time.
As the booking is not shown in my trips page, i cant quote that transaction for complaint. Even when i complained it, i didn't get any type of response. I am totally clueless. I am planning to go for consumer forum and cyber crime cell of maharashtra...
Complaint comments  Read comments [1]Complaint category Airlines

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