Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 51%
Submit a Complaint
162
COMPLAINTS

Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

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Address
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
220
down
46

Fax:
Fax:
+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts


Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality



View More Information...

Customer satisfaction rating
51%
Complaints
162
Pending
76
Resolved
63
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Ixigo related photos (45)

Ixigo Complaints & Reviews

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Ixigo — refund not initiated [Resolved]

 Ahuja Prince on Mar 12, 2018
Respected sir,
I have booked a ticket from this site but due to some unavoidable circumstances i had to cancel it. I was promised to get back the money after some compulsory deductions.
It's the 10th day now and i am yet to receive my refund.
Please guide me further.. I am posting the screenshot of the details in which there's a confirmation mail from your site..
The total refund i was to get was 240 rs....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund amount of train tickets [Resolved]

 Vickeyjain on Mar 10, 2018
I have booked tickets from chennai central to nellore but not confirmed tickets. So they automatically cancelled tickets. Please make refund amount ro my account. And let me know how many days will take place to make refund to my account. What is the reason of not booking. Two times amount is diduct from my account but not booked. Both bookings are automatically cancelled...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund issue [Resolved]

 Laxmikanth Madhyastha on Mar 8, 2018
I tried booking a train ticket from "IXIGO" application using BHIM UPI as payment interface for an amount of 2152 on 18th December and my money got deducted and unfortunately i was not able to book the ticket and till date money is not refunded to my account, when i contacted ixigo customer care they told they will raise a charge back regarding this and after few days they called only to inform that they have refunded and asked me to contact my bank("Karnataka Bank") regarding this and when i contacted them they too told they will raise a charge back regarding this and i get to hear that their charge...
Complaint comments  Read comments Complaint category Public Transportation

Ixigo — booking not completed [Resolved]

 Zubair Punakkath on Mar 5, 2018
Myself Zubair P
1. I have booked a ticket today from Chennai central to calicut (march 7 2018) in (mangalore express 12685)
2. Payment was successfully made
3. But it displays a error message regarding the booking process
4.1165rs has been deducted from debited card
My transaction id:AXI91100000000475650391520321306057
My contact no..[protected]
My mail:zubair26852@gmail.com

Please do the needs......
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund amount [Resolved]

 Mukul Kalita on Mar 5, 2018
I have yet to be received my refund amount of rs6432 due to non confirmation of dbrt rajdhani 12424 on 25/03/2018 at20:15 against trans. Id:azcy5iyrum1ibzakb & book id:ixitr[protected]. Please arrange to credit the amount into my savings account of federal bank of tinsukia branch as the amount is deducted my federal bank debit card. Thanks. Mukul kalita, tinsukia, assam pin:796145 reference id:[protected]...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — I'm complaining about my money deduction and didn't get refund [Resolved]

 Heenu Khan on Mar 5, 2018
Yesterday i was booking ticket and my account deducted 470rs from my account and suddenly booking cancelled transaction made from bank and amount didn't came back yet. Please be needful. I am very worried regarding my amount as because i was making tickets properly and didn't done any mistake but suddenly on webpage it shows booking cancelled not done and money not came yet. Please help.....
Complaint comments  Read comments Complaint category Banks

Ixigo — cancel bus amount not refunded [Resolved]

 Shyamala Mahèêm on Mar 3, 2018
I was booked a ticket in bus using ixigo app (Chennai - madurai) mjt travels on 2nd march 2018. But the bus was cancelled, still the amount was not refunded. My ticket details :pnr mjti2jn535237,

Your trip chennai - madurai is cancelled due to vehicle damaged.

Please call [protected] for more details.

Mjt travels. Please do the needful and credit my money....
Complaint comments  Read comments [2]Complaint category Public Transportation

Ixigo — ticket not booked [Resolved]

 Sampath R on Mar 3, 2018
Myself sampath
1. I have booked a ticket today from nalgonda (Nlda) to renigunta jn (Ra) (May 9 2018) in (Hyderabad-ernakulam jn spl express)
2. Payment was successfully made
3. But it displays a error message regarding the booking process
4.405 rs has been deducted from debited card
My booking id:ixitr[protected]

My contact no..
My mail:sampathkishore4555@gmail.com

Please do the needs......
Complaint comments  Read comments [3]Complaint category Railways

Ixigo — refund for deduction for a train ticket that failed to get booked. [Resolved]

 Money sinha on Mar 1, 2018
Hi,
I had booked a ticket from mysore (Mys) to chennai central (Mas).. The refund of rs 285 has not been done.. Please do it as soon as possible..
Refunded money-rs 285
Reference id-[protected]
Transaction id-8as3vv7649s3i8aqs
Emai id-moneysinha42@gmail.com
Merchant-www.ixigo.com

Dear ixigo, you had sent me a mail that my money will be refunded within 5-7 days. Its almost 23 days now, and still i am waiting for my refund.
I have attached the snapshot of the email of refund that was sent from your side.

Please do the needful...
Complaint comments  Read comments Complaint category Railways

Ixigo — cash has been debited [Resolved]

 Branesh Arvinth on Mar 1, 2018
Hello,

Myself branesh arvinth.
I have tried to book a ticket from chennai to nagercoil (24 apr 2018 - 8.15 train) on today. Cash has been debited from my account. But it displays a error message regarding the booking process.
Please kindly refund my money rs.385/- asap.
Thanking you

My contact

Branesh. Arvinth14111994@gmail.com
[protected]...
Complaint comments  Read comments Complaint category Railways

Ixigo — i haven't received my refund amount of the flight which was cancelled by airline

 piradivasu on Feb 28, 2018
Dear sir/madam,

I piradi vasu booked flight indigo from ixigo having pnr number n932gi

I have not received the refund amount till now, i have contacted indigo and sasti ticket.com they have told that they have refunded to ixigo, but i havent received the amount from you till now.

Sastiticket.com has given me the following reference number, prl05mr6jrj

Please provide my refund amount on priority.

Regards,
Piradi vasu
+91 [protected] +[protected]
Vasu[protected]@gmail.com...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — money deducted but ticket not confirmed

 Rahul Ojha on Feb 26, 2018
While booking the ticket yesterday the amount was deducted twice for Rs. 1455 but the ticket was not confirmed at the third time the ticket got confirmed when I again booked through my free charge wallet. Now when and in how much days I will get the refund of 1455 which was deducted twice incorrectly. I have already attached the copy of my bank statement will you look into the matter and get it resolved asap....
Complaint comments  Read comments [1]Complaint category Banks

Ixigo — not refunding my money [Resolved]

 Rajat Tamkoriya on Feb 26, 2018
I was try to book my train ticket on shatabdi express from nia-r on[protected] and the ticket was not booked but the money is deducted from my account the message was came to me that it will be refunded to you in 10 working days but it is not credit to my account so plzz do it fast this is too late to credit
Punjab national bank
[protected]...
Complaint comments  Read comments [2]Complaint category Banks

Ixigo — not able to cancel train ticket [Resolved]

 rahul seksaria on Feb 25, 2018
Hi

I have booked train ticket via ixigo app but when trying to cancel it via ixigo app its saying pnr is not generated or flushed. Can you pleas help me into this. This is very bad from ixigo your app is just disgusting. Will not tell anyone to use ixigo in future.

Ixigo not even having any customer care number and i have dropped message so many times but no response from them....
Complaint comments  Read comments Complaint category Railways

Ixigo — railway ticket booking [Resolved]

 mvgohil on Feb 25, 2018
Hello i tried to book ticket today 25th feb 2018 for ahmedabad to abu road.

Total booking amount was $560. Site asked ask debit card detail and deduced money but verification failed and did not get any ticket confirmation.

Please let me know what happen with my booking and return the money back asap
Site also do not have any contact no so i need to post here....
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — transaction automatically cancelled no money lost [Resolved]

 JomonJopy on Feb 25, 2018
I tried to book a ticket from bbs to ers in shalimar - thiruvananthapuram shalimar express 22642 on feb 24 2018.. After payment successful, transaction cancelled n money of rs 725 lost..
Kindly initiate refund to same debit card within 24hrs.. Otherwise i forced myself to file a cyber police complaint against ixigo.
Trnsaction no. From myvsbi debit card:[protected]
Website:www.ixigo. com
Thank you...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — status of my refund [Resolved]

 lekisha lensha on Feb 24, 2018
Dear ixigo team,

1. I have tried to book my train ticket on 18th feb 2018. When it was booking due to technical error problem, the ticket booking was cancelled and the amount of rs.360 has been deducted. And the booking was cancelled. I got the message stating that the refund process is being started and it will be credited to your account within 5-7 days. But still it was not refunded. Kindly do the needful.

Ref id is protected

Thank you...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Ixigo — regarding refund [Resolved]

 Satyarth Prakash Rai on Feb 20, 2018
Date of message of refund: 08 Dec. 2017
Booking id:IXITR[protected]
Refund amount: 3498/-
I booked a ticket from somnath to jabalpur.Ticket was not booked and ixigo claimed that refund will be initiated within 10 days but refund did not came since 2.5 months.
I want to sue this company in consumer court for not refunding and also giving misleading messages....
Complaint comments  Read comments Complaint category Railways

Ixigo — flight booking error - no refund received [Resolved]

 ashima23 on Feb 20, 2018
An extremely faulty flight booking system, causing several transaction failures and long time for refunding the amount. Highly disappointed by the website ‘ixigo’!!!

I had booked a flight from london to delhi on ixigo on 18th feb 2018 (Qatar airlines) - however, an error occurred in the booking and the transaction was done. I have not yet received the refund. I tried re booking the same flight through another bank account and this happened again - resulting in a loss of about ₹80000.

This should be treated as a case of fraud and needs escalation asap!!...
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo — for refund against reservation for journey ahmedabad to morbi [Resolved]

 mehul patel1 on Feb 16, 2018
Sir,
I booked a ticket for 16th febuary 2018 from Ahmedabad to morbi at KYQ GIMB EXPRESS, train number 15668. The tickets were confirmed. But due to more than 3 hours of delaying. I tried to cancel all of my tickets from ixigo because it was not directly booked from irctc. The cancellation process showed "cancelation process is not permitted after the journey date." but the train was already late 4 to 5 hours and reaching time ~22:17 on 16th february 2018 to the boarding station ahmedabad. Tdr file is also not being processed because of the same issue.
Kindly do revert back as soon...
Complaint comments  Read comments [1]Complaint category Travel Agents

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