Ixigo Customer Care
Le Travenues Technology Pvt. Ltd. India.
Customer satisfaction rating: 73%
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Ixigo Customer Care

Le Travenues Technology Pvt. Ltd. India.

2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road
Gurgaon District
India - 122002

Customer Care Phone Numbers and Contacts


+91 12 4404 5281  

Additional info

Key Executives

Mr. Aloke Bajpai
Co-Founder and Chief Executive Officer

Mr. Rajnish Kumar
Co-Founder and Chief Technology Officer

Mr. Parveen Kataria
Assistant Vice President of Finance & Accounts

Mr. Parivartan Kukreti
National Head for Ad Sales

Ms. Apoorva Harduley
Head of Product & Data Quality

View More Information...

Customer satisfaction rating
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Ixigo Complaints & Reviews

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Ixigo — train tickets refund [Resolved]

 Arulkeerthi on Sep 7, 2018
Sir, i book my train ticket from thiruvarur to japur... The amount was deducted... After the confirmation captcha was not supported my mobile keyboard... So the booking was failed... When i get my refund amount? I want it immediately... Because, i have to book train tickets immediately... I am getting problem... Please help me to refund my money rs. 1611.36 as soon as possible......
Complaint comments  Read comments [3]Complaint category Railways

Ixigo — my balance refund [Resolved]

 yadav6755 on Sep 6, 2018
Mera paisa kb tak account m ayga pls send info my number [protected] sir m bht din se dekh rh hu par abhi tak nhi aya hai balance kuch btya hai mai aap ko booking id number btata hu 6851372 sir thoda btiya pls call mi my number [protected] y ticket mene 3 sep ko bnya tha jo ki delhi se guwahati tk ki flight thi jo ki faild ho gya th paymnt or account se balance due ho gya th...
Complaint comments  Read comments [2]Complaint category Airlines

Ixigo — refund money failed [Resolved]

 ओ.पी यादव on Sep 5, 2018
Sir i book ticket on 04/09/2018 from CNB to JKN DATE OF JURNEY 09/09/2018. My ticket not confirm transection failed by ixigo.
Debit 237.68 rupess from my account
My name omprakash yadav
Date of dravels 09/09/2018
Date of booking failed 04/09/2018
Email id opg949410@gmail.com
Mob no [protected]
And some ixter copy i attacment.
For proof.
I can why debit balance from my acvount.
Tow times try for booking but not successfull.and debit balance 237.68 rupess from a/c
Card no ×××× ×××× ×××× 2066
Ifsc code...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund balance [Resolved]

 ओ.पी यादव on Sep 5, 2018
I book ticket date 04/09/2018. From kanpur central to varanasi jn. My ticket no book and no any information or ticket copy. And debit balance from my account 209.68 rupess please refund my balance in account. No any copy i have for attacment my email id opg949410@gmail.com
Ifsc code ubin0560553
Mobile [protected]
My passbook show 209.00 rupess debit by ixigo. Present time i have no any photocopy for proof.....
Complaint comments  Read comments Complaint category Railways

Ixigo — non refund of amt. after online booking failed [Resolved]

 bha_rati68 on Aug 29, 2018
I tried to book online tickets from Nagpur to Secunderabad through our portal on 27 AUG, 18 at 21:51 Hrs & at 22:51 Hrs and on 28 Aug, 18 at 10:21 Hrs. through my a/c no.[protected] IFCS CODE SBIN0007641.
THE BOOKING FAILED 03 times DUE TO SOME TECHNICAL PROBLEM, but the amt.of Rs. 355/- +355/- + 355/- ( Total Rs.1015/-) debited through the said a/c have not been refunded. ( pl. see the attashments)
Please do the needful and refund the amt at the earliest.

Thanking you
with regards

Dharmveer Bharati
Indian Audit & Accounts...
Complaint comments  Read comments Complaint category Railways

Ixigo — problem related to account save [Resolved]

 Prity Shrivastava on Aug 29, 2018
Sir i want contact u i have some query related to account setting... I book train ticket i donot get any problem in booking i get my ticket but my problem is that why u save my account details without my permission. When i book my ticket it donot take any service charger but for second time it take some charges and it also save my all details without my permission which is not good.in this application there is no facility to contact with customer care no. If i have query then i donot get any way to solve it. There isliye of app and all has there customer care no to resolve the customer problem....
Complaint comments  Read comments [1]Complaint category Banks

Ixigo — not yet refund [Resolved]

 Joyan .K.Chinnan on Aug 28, 2018
Dear manager

References id: [protected]

Transaction id: ixi-1e1kskqwnl8huespsv-1
Refund amount 1355.00
Merchant: www.ixigo.com

I'm joyan. K chinnam. I tried book train ticket through ixigo and money got deducted but train ticket hasn't seen confirmed and please make the refund at the earliest. Thanks...

Ixigo ref number mentioned for your reference

References id: [protected]

Pls do the needful

Complaint comments  Read comments [1]Complaint category Railways

Ixigo — payment failed but money deducted [Resolved]

 Vivek Soundarapandian on Aug 23, 2018
I'm vivek soundarapandian. I made a transaction on 23rd aug 2018 morning to book a train ticked between mas to ed but the payment got failed. I tried twice and both time it got failed. But both times money got deducted and it is not showing in failed transactions too. Please assist in getting my money back. The transaction amount is 547 twice and hence the total is about 1094. Please make the refund at the earliest. Thanks....
Complaint comments  Read comments [2]Complaint category Railways

Ixigo — booking status not update [Resolved]

 Nadeemsk on Aug 21, 2018
My ticket status is still pending since 4 hrs .i had bookes 3 ticket from JHS to LTT train no. 12174. When i booked availability was WL/10 . if ticket cancel or booking unsuccessful so when i get refund amount. And full amount will return .? My booking details is following.
Booking Id: IXITR[protected]
Train Name: Udyog Nagri Express
Date of Journey:[protected]...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — I've been not refunded [Resolved]

 Megha Sharma95 on Aug 20, 2018
I wasn't able to book a ticket and my balance of 1590 was deducted from the account... It's been 2 weeks still there's no refund.. Pls refund back...
I've tried contacting them since 2 days...
I've mailed them so may times but there is no reply at all.. It's not the way you guys keep ur customer updated... Please do reply us fo our queries. And refund me back......
Complaint comments  Read comments [1]Complaint category Credit Cards

Ixigo — payment was successful but train ticket not booked [Resolved]

 rachit_cp on Aug 19, 2018
I made a transaction from ixigo and entered irctc login id and chose ola wallet for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in ola wallet statement its showing "transaction with payuglobal successful". Debited amount - 1280, date and time :19 aug 2018, 01:55 pm and transaction id dqk6-c8z3-bunr. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1280 asap.
Ixigo account email...
Complaint comments  Read comments [5]Complaint category Railways

Ixigo — train ticket booking failed [Resolved]

 AishAhuja1 on Aug 18, 2018
I was trying to book my ticket for train 11057 from dadar to dhule which was failed for some reason from the ixigo site. The amount was deducted. But the ticket was not booked.After several retries the ticket was not booked nor receiving any reply from there end. The order ID of the same is IXITR[protected]. I didnt received my refund nor the ticket was booked....
Complaint comments  Read comments [3]Complaint category Railways

Ixigo — tried booking train tickets, the payment was done bt the tickets were not booked and a refund promised within 5 days not yet received [Resolved]

 Chaituzaveri on Aug 13, 2018
I tried booking train tickets using ixigo app.
It took the payment bt somehow couldn’t book the tickets.. so promised to refund within 5 days.. after which they stoped replying my mails sent to trains@ixgo.com
and feedback@ixigo.com

My details are as follows..
Chaitanya Zaveri

Transaction details are as per screenshot attached to complaint...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — refund money against flight ticket booking failed but money deducted from my debit card as on 3.8.18 [Resolved]

 Abhishek Anchalia on Aug 11, 2018
I tried to book a ticket of spice jet from new delhi to patna on 03/08/2018. The flight number was sg8144 and the departure date was 24/08/2018. The required money ₹2795 was deducted from my bank account but i did not get any ticket or confirmation from either ixigo app or spice jet. Please look forward to this problem because it is really freaking me out.
No trips are showing and no response i am getting from spice jet, they are saying to contact to ixigo regarding this matter as they are saying in our system payment is showing pending.
P. S. I had tried ixigo for first...
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo — didn't get my refund back [Resolved]

 Dharanichowdary Chinni on Aug 10, 2018
I have booked a train tickets from
Vishakapatnam to vijayawada on
1st aug, 2018
For konark express with a pnr
Number : 11020 of an
Order no:ixitr[protected]
Around 6: 40pm, i got a message of
Money deduction from my account.
My money is deducted but its not
Refunded. It has been 10 days since then.
Please check the refund and i hope a fast
Thank you...
Complaint comments  Read comments Complaint category Railways

Ixigo — ticket failed refund

 mdsohail2012 on Aug 8, 2018
I have booked air ticket on dated 23.07.2018 from delhi to patna from my account. Ticket not booked due to technical error and amount of rs 2339 deducted from my account.
After spend of 16 days refund not given by you. Kindly refund my entire amount.

Payment i'd pay_acnjowjugdfjfa
Razor pay order i'd - order_acniyn5g0cqirt
Mobile number [protected]
Email i'd mdsohail2012@gmail.com...
Complaint comments  Read comments [3]Complaint category Airlines

Ixigo — complaint for refund [Resolved]

 Nitika@20 on Aug 7, 2018
This is regarding Trip ID: [protected] : PUNE to VISKHAPATNAM
The ticket is refundable, The Booking provider (Cleartrip )had e-mailed me that they would refund the money to ixigo wallet .And Ixigo would be liable to pay the refund amount of rs 519.

In the breakdown Summary of Ixigo page, , it's showing the refund amount as Rs 0.Please refund the money which is refunded by airlines and not mentioned against any charges.

Also please confirm about the money paid through earned ixigo money, according to terms and conditions both gets credited .
Below is the...
Complaint comments  Read comments [1]Complaint category Airlines

Ixigo — refund yet not credited [Resolved]

 ashish boban on Aug 7, 2018
I tried to book a ticket on july 31st, but due to some technical issue my transaction was failed and i cancelled my booking. However the amount got deducted from the bank account for the same. Later on i receiveda message stating that your refund is initiated and will be credited within 5 days. Its been more than 5 days now and still i have not received any refund amount. Please look into this issue and reply me with an positive answer as far as possible. Thank you!...
Complaint comments  Read comments [1]Complaint category Railways

Ixigo — I don't refund money back to my passbook [Resolved]

 Vishu Kamboz on Aug 6, 2018
Hiii sir

I name vishu i have camplan to you i have book ticket your site #*[protected]*# jud to kasipur and the payment will done to my passbook the ticket will not book trasanction will be fail (705 rs will cut) to my account and trasancation will be fail. I have camplan. (15 days) but no action in my camplan my amount is not refund.

So plzz refund my amount to back my account.
Complaint comments  Read comments [2]Complaint category Travel & Vacations

Ixigo — monet transaction failed and not refunded [Resolved]

 Kamad Garg on Aug 5, 2018
My transaction was failed during i was booking my train ticket... So i request you to please refund the amount... I attach the screenshot of the failed transaction... Please help me in refund action as soon as poosible so i can book another ticket of my journey... Please do it as soon as poosible as i am in emergency..

Yours sincerely...
Complaint comments  Read comments Complaint category Railways

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