[Resolved] Ixigo — I tried to book ticket using phonepe upi. money deducted twice

[Resolved] Ixigo — I tried to book ticket using phonepe upi. money deducted twice

N Namratha Cherry from Chennai, Tamil Nadu

I tried twice to book ticket from vizag to Chennai using ixigo app on sept 9th. I've used phonepay UPID for transaction. I was very disappointed to say that 2 times my money got deducted but my ticket was not booked. I spoke with customer care people and they said ticket didn't booked because of payment failed. They asked me to wait for 5-7 working days. I want to know whether my process has initiated or not. I'm worried because 5k deducted from my account. Could you please speed up the process. +2 photos Was this information helpful? No (0) Yes (0)
Oct 14, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Sep 12, 2019 Ixigo Customer Care's response Hi Namratha, Greetings from ixigo! We wish to inform you that refund of both the amount against the failed booking attempt has already been initiated and same shall reflect into your account in 7 working days. For any other assistance please do let us know. Regards, Team ixigo!
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Namratha Cherry

from Chennai, Tamil Nadu

My issue was resolved. I got my money back within 3 working days. Thank you so much. I'm happy with your services

Parbatinath De

from Delhi, Delhi

I booked train ticket to go to Howrah . But I cancelled my ticket for my some problems. I cancelled my ticket on 20 Jun. But yet I am not receive my refund amount...