[Resolved] Ixigo — irresponsible in flight booking

retneni

from Hyderabad, Telangana

Website:

ixigo.com & easemytrip.com

Ixigo and easemytrip are very very irresponsible organizations with the customers.

I booked the flight ticket on 01/09/2018 from hyderabad to muscat travel date 08/09/2018 (Jet airways carrier)

Booking ref no emt51547172.

The status is shown has confirmed.

During the check in only i came to know that the ticket was not confirmed.

In between one week i was neither informed nor refunded the money.

Due to which i am facing more than rs. 1.5 lakh. Loss, even job threat also.

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Oct 19, 2018

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 14, 2018

Ixigo Customer Care's response Hey,

Greetings from ixigo

We apologize for the inconvenience caused. We regret to inform you that booking reflects as failed as the PNR was not issued. We have escalated your concern to the service provider Easemytrip and they will reach out to you shortly to assist. Be assured, your amount is completely safe.

Thanks for your cooperation!

Regards,
Team ixigo

Sep 14, 2018

Updated by retneni Till now i didn't receive the my refund amount.
This is too much how many days will take to refund the amount.

I need a compensation for loss (1.5 lakh) incurred due to Ixigo & easemytrip organizations.

Sep 25, 2018

Updated by retneni Hi till now there is no update for my loss compensation.

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Comments

Ketan Sharad Gare

from Mumbai, Maharashtra

A have booked ticket for train from thane to kolhapur for 3 November 2018. But somehow ticket get canceled.i have still not received the refund amount.