Ixigo — ixigo money not credited

Ixigo — ixigo money not credited

R Raghav Nayyar from Pune, Maharashtra

Hi team, I had booked two tickets with ixigo, using a new code for rs. 750 and another code for rs. 500. However, still there is no amount credited within my ixigo money wallet. I have written to [protected]@ixigo.com several times, submitted a feedback request to contact me as well but still there is no response from your side. I want to book another ticket for which i need ixigo money as soon as possible. Below are the details :- 1. Trip id :- emt29092856 2. Trip id :- [protected] Name :- raghav Could you please let me know how soon this will be possible, because it is very difficult to get hold of you guys. Was this information helpful? No (0) Yes (0)

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Ixigo Customer Care

from Gurugram, Haryana

Verified Support

Dear Raghav,

Greetings from ixigo

As per your telephonic discussion with our team, your ixigo money was credited in 48 hours as promised. We hope your concern is resolved now.

Feel free to reach out at [protected]@ixigo.com for any assistance!

Regards,
Team ixigo

drmk

from Delhi, Delhi

2 time my money has deducted but flight is not booked. actually i eant to booked a ticket between delhi to nagpur in 15 november by ixigo mobile app. and during that 2 time my money has been deducted by ixigo but flight is not booked what can i do

Ixigo Customer Care's response, Nov 17, 2017

Verified Support

Hi,

Greetings from ixigo

Kindly contact the service provider (Cleartrip, Easemytrip etc) through which you booked on ixigo. They will address your concern quickly.

Thanks for your cooperation!

Regards,
Team ixigo