[Resolved] Ixigo — no confirmation received in spite of deduction of money

Kushwah Brajkishor

Address:

21, Kushwah mohalla, 321404

Sir,
I booked a train ticket from anand vihar trm to new alipurduar in train 12506 for 22 feb of manoj. After redirecting to payment page i paid it through phone pay but after payment (Deduction of money) i was not redirect back to ixigo app and not get any confirmation or information about the ticket. Amount has been deducted from my account. I m not getting its detail in txn history of ixigo app and

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Feb 27, 2020

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2020

Ixigo Customer Care's response Dear Brajkishor,

Greetings from ixigo

We are sorry for the inconvenience caused. Please share your registered contact details over [protected]@ixigo.com and we will reach out to you shortly to assist.

We will wait for your response.

Thanks,
Team ixigo