[Resolved] Ixigo — payment refund for failed booking | |||
Dear team, I was booking a train ticket through ixigo application on 12th october at 08:25 am and during payment via upi mode (Paytm) my payment was successful of amount 2645.40 inr to upi - [protected]@axisbank as per upi reference id[protected] but ticket was not booked neither there was any confirmation of booking failed in the trip history. Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked Was this information helpful? | |||
Aug 10, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Oct 13, 2019 Ixigo Customer Care's response Hi Neeraj, Greetings from ixigo! Transaction ID / Trip ID - 92C2KAQ3Z55PW8MA7M Refund amount - INR 2645.4 We apologise for any inconvenience caused and we wish to inform you that your booking could not be confirmed, as the transaction failed. The refund has already been initiated on October 12 and will reflect in your bank account in 7 working days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account. Please note : Saturday, Sunday and Festivals are not counted as working days. Regards, Team ixigo! Verified Support May 12, 2020 Ixigo Customer Care's response Dear Customer, Greetings from ixigo! W wish to inform you that refund against the shared details has already been processed as confirmed earlier. NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. For any other assistance please do let us know. Regards, Team ixigo | |||
 5 Comments | |||
Comments
I tried to book train ticket from ixigo app.but it failed and amount is deducted from my account, till now there is no response from there side.Its been for more than 7 days.
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I booked a ticket from bandra terminus to palanpur junction for 6th sep but always my booking got failed. My trip id IXITR[protected]. Please look into this Matter and solve my issue
Dear team,
I was booking a train ticket through ixigo application on 7sep at 05:40 am and during payment via upi mode (Gpay) my payment was successful of amount 3642 inr to upi - [protected] bikramkumar[protected]@oksbi per upi reference id[protected] but ticket was not booked neither there was any confirmation of booking failed in the trip history.
Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked
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I was booking a train ticket through ixigo application on 7sep at 05:40 am and during payment via upi mode (Gpay) my payment was successful of amount 3642 inr to upi - [protected] bikramkumar[protected]@oksbi per upi reference id[protected] but ticket was not booked neither there was any confirmation of booking failed in the trip history.
Kindly, resolve the issue and revert my paid amount during that train ticket booking which is not booked
Dear ixigo team,
I was booking a ticket from nellore to ongole for the train Pinakini Express 12712 on Sep 24 9:45 A.M. The money has been deducted from my phone pe account but the transaction had failed. So I booked another ticket which was successful. But I didn't get the money refunded on my former unsuccessful booking. Hope you can look into it and get me refunded.
Thank you
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I was booking a ticket from nellore to ongole for the train Pinakini Express 12712 on Sep 24 9:45 A.M. The money has been deducted from my phone pe account but the transaction had failed. So I booked another ticket which was successful. But I didn't get the money refunded on my former unsuccessful booking. Hope you can look into it and get me refunded.
Thank you
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