Ixigo Complaints & Reviews

I tried to book using ixigo app on october 3rd. I've used phonepay upid for transaction. I was very disappointed to say that my money got deducted but in ixigo page payment was unsuccessful. 6k was deducted from my account. Transaction was successful on phonepe app but on the bookings and payments page on ixigo the page wasn't getting refreshed. I have attached a photo of the transaction page of phonepe. Please help

Dear ixigo

I here to inform you that i tried to book flight ticket of rs.3291/- on 20.09.2019 from mumbai to tirupati journey dated 26.09.2019 from my registered mobile number [protected] on ixigo app but the transaction has successful and ticket was not generated. When i tried to call support team, the response was not appreciable. Kindly do the needful on urgent basis.

Regards

Madhav m
Officer
Karur vysya bank

Dear madhav,

Thanks for writing in.

We regret to inform you that the booking was not confirmed due to some technical issues from the airline.

Please note that the full refund has been initiated and it should reflect in your account within 7 working days.

Moreover, we would also like you to know that the time taken for the refund is the time your bank takes to process the amount. The refund is released immediately from our side.

Thank you for your understanding.

Thanks,
Mohini
Team ixigo

Show quoted text

Dear ixigo mohini

With ref mail update the status of refund
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This is to inform that i am fed up again asking in my email about query and sort out. Bludy you are doing this me same since morning till 9 am to 11:pm how many times i will give you explanation about my frustration of loosing my money and time because of your ignorance and liar comments of Air India Tickets cancel.

MY Booking ID also mentioned to your bluddy customer service all were different people cutting of my phone plus again again repeating asking my ticket and booking number..since morning 9:00 Am to 6:00 PM were asking me to call back again they didn't neither support or answer my query.

BY booking details was JGSMG Pnr number was [protected]

Today i receive email 03/10/2019 that as my Previous flight details as follows:
Previous Flight Details

S.No Flight Origin Destination Depart time Arrival time
1 AI - 687 Mumbai(BOM) Delhi(DEL) 06 Oct 2019 4:00 PM 06 Oct 2019 6:20 PM

Rescheduled (flight timing is changed) OR Revised with:

AI - 144 Mumbai(BOM) Delhi(DEL) 06 Oct 2019 5:00 PM 06 Oct 2019 7:10 PM.

I inform if i want to go @ 5:00 PM Flight i can book that time only why i should booked on 4:00 Pm. I try to explain and convince customer service again again and again every time i rang every time different people ask again again question.

I ask customer service to cancel my ticket or change my ticket as i have meeting @ Delhi International Airport with one of my client i can not delay that hence i booked @ 4:00 PM instead of 5:00 Pm. One female keep me hold and at last she said Air India can not cancel your tickets this was totally liar never accepted and she said you call to Air India ask them...This was lied and bullish answer from your customer service.

You Know what i rang Air India People there customer service said we have no issues of cancel your ticket that your ixigo is lie to me to cancel or change my tickets.

still there was no updates from your side only i received email @ 6:15 PM when I put comments on your side.

Where were you people when my query was ignoring plus liar with me and now again asking explanation when i was frusted with you people from 9:00 AM to 5:30 PM...

Still you need explanation i have to re-booked my tickets with different way.

SHAME ON YOUR COMPANY ASKING AGAIN AND AGAIN EXPLANATION.

NEITHER YOU REFUND MY MONEY I RE-BOOK MY TICKETS AGAIN WITH OTHER AIRLINES... INSTEAD OF YOUR COMPANY NEGLIGENCE UNPROFESSIONAL ATTITUDE AND IGNORANCE YOU PEOPLE WASTED MY MONEY AND WHOLE DAY.

This is to inform that i am fed up again asking in my email about query and sort out. Bludy you are doing this me same since morning till 9 am to 11:pm how many times i will give you explanation about my frustration of loosing my money and time because of your ignorance and liar comments of Air India Tickets cancel.

MY Booking ID also mentioned to your bluddy customer service all were different people cutting of my phone plus again again repeating asking my ticket and booking number..since morning 9:00 Am to 6:00 PM were asking me to call back again they did-int neither support or answer my query.

BY booking details was JGSMG Pnr number was [protected]

Today i receive email 03/10/2019 that as my Previous flight details as follows:
Previous Flight Details

S.No Flight Origin Destination Depart time Arrival time
1 AI - 687 Mumbai(BOM) Delhi(DEL) 06 Oct 2019 4:00 PM 06 Oct 2019 6:20 PM

Rescheduled (flight timing is changed) OR Revised with:

AI - 144 Mumbai(BOM) Delhi(DEL) 06 Oct 2019 5:00 PM 06 Oct 2019 7:10 PM.

I inform if i want to go @ 5:00 PM Flight i can book that time only why i should booked on 4:00 Pm. I try to explain and convince customer service again again and again every time i rang every time different people ask again again question.

I ask customer service to cancel my ticket or change my ticket as i have meeting @ Delhi International Airport with one of my client i can not delay that hence i booked @ 4:00 PM instead of 5:00 Pm. One female keep me hold and at last she said Air India can not cancel your tickets this was totally liar never accepted and she said you call to Air India ask them...This was lied and bullish answer from your customer service.

You Know what i rang Air India People there customer service said we have no issues of cancel your ticket that your ixigo is lieing to you to cancel or change the tickets.

still there was no updates from your side only i received email @ 6:15 PM when I put comments on your side.

Where were you people when my query was ignoring plus liar with me and now again asking explanation when i was frusted with you people from 9:00 AM to 5:30 PM...

Still you need explanation i have to rebooked my tickets with different way.

SHAME ON YOUR COMPANY ASKING AGAIN AND AGAIN EXPLANATION.

NEIHER YOU REFUND MY MONEY I REBOOK MY TICKETS AGAIN WITH OTHER AIRLINES... INSTEAD OF YOUR COMPANY NEGGILIIANCE UNPROFESSIONAL ATTITUDE AND IGNORENCE YOU PEOPLE WASTED MY MONEY AND WHOLE DAY.

This is a headache for me we booked ticket on 30 of aug 2019 for 6 oct 2019 air india and i received email that flight timing is now from ai 144 - 5:pm to 4:pm instead of ai 687 - 4:pm to 5:00 pm.. I for ward the mail to this people and they are saying flight can nit cancel as air india saying not possible as i was having meeting in airport as soon as i reached delhi with flight no. Ai 687. I rang them several time ixigo customer service since 9:00 to 5:00 pm. I personally rang air india they change my tickets then. These people are fraud no helpful just give you headache plus bead experience of ignoring and lieing and waste of hrs and hrs 9 hrs they wasted mine.

Tonight i booked a ticket through ixigo app, for a wl ticket. After the payment process and receiving sms saying the it has been charged to my card, the booking still does not appear in my account. It remains as "booking pending" in the transaction page, itip id: ixitr[protected]

Please advise what this means? Was the booking successful or not if i have already been charged?

Booked a flight on 26th of august from pune to delhi and amount has been debited from the account but the flight booking got canceled, its been a month now still not got the refund. The email id is [protected]@gmail.com
Kindly refund the amount as soon as possible. I'm attaching the screenshot of the booking details.

The contact details is [protected].

Booked a flight on the 26th of august from pune to delhi, the amount was debited from the account but flight booking got canceled. It's been more than a month now i still not got a refund. I have booked this airline through google pay i'm attaching the picture as well and the email id is [protected]@gmail.com
Kindly refund the payment as soon as possible.

Hello sir/madam,
I tried booking 3 times on ixigo app on 26th of sept and payment had been deducted but booking failed, i have been trying to contact ixigo support via chat and email as well as on their support number but there’s either the bot speaking or no response to the mails.
I already shared the screenshots of payment transactions id with them on their mail id but as i am getting no response, i strongly feel there’s some dirty mind idea behind the booking failures to keep the money with themselves and it might be on a large scale that it need your intervention.
Email: parkash. [protected]@gmail.com
Ph no [protected]
Payment detail: 8956*3

Sir, I tried booking tickets from Bangalore to Chennai on Oct 1, 2019 and while booking I made payment through Amazon pay . My money got deducted and no tickets been generated
Amazon had confirmed that money is successfully transferred to ixigo account
I couldn't find the transaction in app and don't know how to get refund of Rs.1939

Am unable to contact customer care of ixigo and helcenter doesn't load in their mobile application

Appropriate response wud be appreciated

Dear sir/ madam

Pls reply very sincerely & seriously to this message as ixigo not giving proper reply to our refund query and we have been struggling since 17days to contact your company.

Prerecorded tara & prerecorded ivrs on the call made it very difficult to reach your company they have no useful information.

I regularly book through ixigo but this time my booking id ixitr[protected]

Pnr no. [protected]
Train no. 19218 sau janta exp
St to adh
Ajay gupta + 4
Ticket amount : 2603/-
Date of journey 30/9/2019
Date of booking: 12/09/2019
Date of cancellation: 12/09/2019

Refund amount: 2150/- not received to source of payment since 12/09/2019

We have repeatedly inquired with bank branch face to face with your arn no. But to no avail. They say their doors are open but your company has not sent payment how can they receive.

We have our latest bank statements attached to this mail as a proof and also correspondence with your company only to hear a prerecorded ivrs and prerecorded tara.

Pls seriously look into the matter it does not suit your company's goodwill.

Pls reply with a solid proof and refund details so that i don't need to reach twitter with this post.

Reply asap!

Regards

Ankit gupta ([protected], [protected])
[protected]@gmail.com

Yesterday i tried to book a ticket from visakhapatnam to guntur...in ixigo application... But i took some time to complete my payment... My money was deducted from paytm but ixigo page said the transaction was timed out and my booking was not done... Please help me to recieve my money back... There is no responce from ixigo...2850 ruppees was deducted from my account through upi transaction... With reference id[protected]

I have made the transaction to book ticket from ixigo app. I made the payment through upi (Google pay). Amount deducted from my account. I made the payment through google pay to ixigo upi [protected]@okaxis.
The transaction made on 15th september. Bank said amount successfully transferred to merchant. Amount not returned as of now. Please look into the matter. As it is long due. Upi transaction i'd :[protected]

I was book a train ticket from ixigo by upi
The amount has been sent successfully to ixigo but ixigo show me in transaction history payment failed and they can't give my refund back and i connect the ixigo company but they told me to connect to the bank but when i connect to the bank they told me your amount successfully be sent here is no any problem at that time

I made a transaction from ixigo and entered irctc login id and chose phonepe for payment but ticket was not booked and in ixigo it showed error something like "parameter missing.." but in phonepe statement its showing "transaction with phonepe successful". Debited amount - 1591, date and time :28 sep 2019, 02:59 pm and transaction ID: C1909281459061840955036. But in ixigo there is nothing visible about this transaction. There is no transaction id generated and it didn't even asked for irctc password to complete the booking. So please refund the full amount of rs 1591 asap.

I booked a train ticket, they didnt even ask my irctc password. Amount of 7395 got debited from my account but no confirmation from ixigo about it. App shows no past booking.. They dont even a customer care to call. Please refund my amount of 7395. Atleast make a customer care no. Where we can call.I need my refund back...my email [protected]@gmail.com

I had booked a train ticket from krishnarajapuram to katpadi in chennai express on 22nd september, 2019 but the booking did not take place successfully only the amount from my account was taken and it showed that session expired hence the transaction failed. I had received an message that i would receive the money in 5 days. I haven't received it yet. When will i get my refund money?

On 1 august 2019 i has booked tickets but two time booking fail and last booking is confirmed and than first fail booking amount is received in my account but second time deducted amount is not received, i have already discussed our bank costumers care he ask me this amount is credited to this account number last 4digit. 1645, so who can solve this problem. Ixigo team not doing any action, deducted amount is 1865/-

Please help me

I booked my train ticket from ixigo app. Now i want to cancel my ticket but i got message that you can't cancel it through ixigo app since you didn't booked through app. I got message to contact concerned travel agency but i didn't get any details to contact them. I mailed ixigo team but i didn't get any further updates. If i get any contact details of travel agency to cancel my ticket it will be helpful for me. But ixigo unable to provide that details. Please help me.

Today from ixigo site i booked train ticket from bangalore to nizamuddin railway station for 28 th oct. It was rajdhani express. My (3855) amount is debited but booking confirmation email is not send. I opened ixigo site my bookings in that error was coming. It seems like no booking is done and no transaction is visible. Urgently i need to go delhi. I want my refund till 26th sep. I want my amount to get refund as soon as possible. Hope u will work on that.
Kindly do action as soon as possible.