[Resolved]  Ixigo — refund has not been received yet for cancelled trains

Address:A1201 The Island Society, Wakad Pune, Pune, Maharashtra, 411057

Hi team,
I have following up from last month yet i did not get any proper update and again i mailing you for an update for amount which should be refunded as now which didnt happen. Below is the issue.

I did train reservations on 9th october 2019 (Details as shown below). However last month i had received two messages that both train cancelled but i did not receive the amount yet. Please let me know when the amount will be refunded to my account.

Cancelled trains information (Pnr, jd, train number) :

B. Train number : 14309

Journey date : 2nd jan 2020

Stations : from h nizamuddin to saharanpur

Pnrs :

1. [protected]

2. [protected]

3. [protected]

4. [protected]

Total amount : 8057.85 rs

Please find the attachment for reference.

You can contact me on the below number in case of any issue. Please let me know on the urgent basis when can i received the amount.

Thanks

Mansoor ansari

+91-[protected]
+1 photos
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Dec 27, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Nov 24, 2019
Ixigo Customer Care's response
Hi Mansoor,

Greetings from ixigo!

We wish to inform you that against the mentioned PNRs no refund has been initiated by IRCTC. However, against the PNRs mentioned in the attachment refund is already been processed to your source account. Request you to please check your bank statement once.

PNR [protected]- Trans id 8ZMJCH5OMDYLBES4M7- Rs 2475.0/-
PNR [protected]- Trans id: 8ZMFJCJ506VWGKTOK5-  Rs 2205.0/-
PNR [protected]- Trans id: 8ZM8TKG2PAD1S9HUPB-  Rs 2475.0/-

For any other assistance please do let us know.

Regards,
Team ixigo!
Complaint comments 

Comments

My bank Id says money deducted but ticket is not confirmed. Go air flight 22/11/19 from Lucknow to kolkata 19.20 hours rs 2426. Bank transactions is[protected]
Reply asp
D s Mishra
[protected]

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