[Resolved] Ixigo — refund issue with booking

sam_ghatol93

from Pune, Maharashtra

Sep 22, 2019

Address: Nagpur, Maharashtra, 440002

I booked flight ticket on ixigo app having booking id :if[protected] airindia flight pnr : ygbq6 from nagpur to mumbai on 9sep 2019. And the flight get cancelled, and got the confirmation call from airindia that ticket is cancelled and nil refund is forward to your agent (I. E. Ixigo) but now ixigo says we yet didn't receive refund from airindia. When i call airindia customer support they said they already forwarded the refund to ixigo. Now its almost 11 days completed i didn't get any refund from ixigo. Is ixigo is convenience or inconveniences of customers.

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Aug 12, 2021

Complaint marked as Resolved

Ixigo customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2019

Ixigo Customer Care's response Dear Sam,

Greetings from ixigo!

We wish to inform you that applicable tax refund of INR 220 has been initiated and it will appear in your account within 4-5 working days. Confirmation of the same has already been sent over e-mail.

Please write back to us for any other assistance.

Regards,
Team ixigo!

Sep 24, 2019

Updated by sam_ghatol93 total refund amount is not 220 it is given by ixigo on the normal T&C .But here in my case i am eligible to get full refund for my booking because it is a rule if flight cancelled or delayed more than 2hrs the customer will get nil refund. And this is cleared by airline AirIndia of which i booked ticket, they call me and said that flight is cancelled and you will get nil refund from us via original payment method i.e. ixigo . So its now your responsibility to get my refund about ASP.

Verified Support

May 12, 2020

Ixigo Customer Care's response Dear Sam,

Greetings from ixigo!

We wish to inform you that full refund had already been processed to your source account.

NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us.

Please write back to us for any other assistance.

Regards,
Team ixigo!

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Comments

sam_ghatol93

from Pune, Maharashtra

Sep 24, 2019

total refund amount is not 220 it is given by ixigo on the normal T&C .But here in my case i am eligible to get full refund for my booking because it is a rule if flight cancelled or delayed more than 2hrs the customer will get nil refund. And this is cleared by airline AirIndia of which i booked ticket, they call me and said that flight is cancelled and you will get nil refund from us via original payment method i.e. ixigo . So its now your responsibility to get my refund about ASP.