[Resolved] Ixigo — refund money of failed transactions

 
1 Review
India
 Kuldeep Jain A on Oct 17, 2019
I tried booking tickets from ixigo app on 15/10/19 from Banglore to kachegoda, but my tickets wrnt booked and my money was deducted from the account .I haven’t received any message so far from the team.And my transaction was done through UPI and am attaching the details here.kindly refund my money .I have spoken my bank and as well as irctc, but they said they cannot Solve this and only ixigo can solve this .kindly look into this and make the refund as soon as possible .And when a transaction fails kindly mention it in your app or else it’s difficult for us to run around and ask for the details

refund money of failed transactions
refund money of failed transactions
Complaint marked as Resolved Oct 24, 2019

Complaint Status


[Oct 18, 2019] Ixigo customer support has been notified about the posted complaint.
Updated by Kuldeep Jain A, Oct 18, 2019
Contact me through [protected]@gmail.com
Verified Support
Ixigo Customer Care's response, Oct 19, 2019
Hi Kuldeep,

Greetings from ixigo!

Transaction ID / Trip ID - 963MXZLGCYJLDYDSPU and 963LE3F1MU2KM4F3LD

Refund amount - INR 5217.36 and INR 5217.36

We apologise for any inconvenience caused and we wish to inform you that your booking could not be confirmed, as the transaction failed. The refund has already been initiated on October 15 and will reflect in your bank account in 7 working days. You should get this amount from "Le Travenues Technology / ixigo" in your bank account.

Please note : Saturday, Sunday and Festivals are not counted as working days.

Do let us know for any further assistance.

Regards,
Team ixigo
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    Ixigo - refund money of failed transactions