[Resolved] Ixigo — Refund my ticket

[Resolved] Ixigo — Refund my ticket

A Aisha.A.Shaikh from Powai, Maharashtra

I booked 3 tickets through ixigo app on 11 November for 1st Dec 2020 from new delhi to panvel. On 24th November i received a text msg from irctc that train is cancelled due to some inconvenience. I contacted railway inquiry at 139 asking why i haven't received my refund yet they told me that train has not been cancelled but diverted.Also ixigo app was continuously showing that TRAIN IS CANCELLED in red block letters. So as it is of ixigo's fault that i didn't receive any massage containing that train has been restored..& i missed my journey.. i kindly request you to please refund my ticket amount 7982 rs as soon as possible. Attaching Screenshot of text msg i received & of ixigo app. +2 photos Was this information helpful? No (0) Yes (0)
May 11, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Dec 04, 2020 Ixigo Customer Care's response Dear Customer, Request you to kindly share the booking ID or the PNR. You can also reach out to us via www.ixigo.com/help Thanks Team ixigo Dec 04, 2020 Updated by Aisha.A.Shaikh I submitted my complaint through this portal before too..but no response has come from ixigo till now..i emailed them about my complaint..i hired advocate & drafted notice..now i am also preparing to sue your company as my last option for harassing me & not responding effectively & for missing my important journey. Apr 11, 2021 Updated by Aisha.A.Shaikh My PRN no. Is [protected] Apr 13, 2021 Updated by Aisha.A.Shaikh Kindly notify my complaint to ixigo's customer care.
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