[Resolved] Ixigo — refund not credited to the account

[Resolved] Ixigo — refund not credited to the account

M meenu susan joseph

I have booked the air india express ticket from trivandrum to dubai and cancelled the same due to covid crisis. My reservation is cancelled in the airline side. The amount is credited to the travel agency account but ixigo is saying that the cancellation got failed. Despite my continuous follow up calls and emails to ixigo they have still not refund my money. +3 photos Was this information helpful? No (0) Yes (0)
May 8, 2020 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Apr 04, 2020 Ixigo Customer Care's response Dear Meenu, Greetings from ixigo! We wish to inform you that the issue has already been raised with the team concern, and we will be updating you on the same as soon as we hear from them. Regards, Team ixigo
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Anoop m.r

Same issue happened to me also, booked tickets through flipkart and now they are not giving the refund or rescheduling option.

No response from their customer service or email provided on the application. [protected]@flipkart.com.

Or no answer from the telephone number given to contact.