[Resolved]  Ixigo — refund not issued

I have booked a flight via ixigo. Due to some emergency i had to cancel the flight. Ixigo has booked the flight with partner yatra. Yatra has already refunded the money to ixigo 2 days back and it was supposed to be credited to ixigo wallet before 24 hours. But ri didnot recieve the refund to the ixigo wallet yet. It is more than 72 hours now. Please process it asap
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Jan 11, 2019
Complaint marked as Resolved 
Ixigo customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2018
Ixigo Customer Care's response
Hi,

Greetings from ixigo!

Please help us with the information below:

Booking id, Email ID and Contact number used while booking.

For further assistance please write to us at [protected]@ixigo.com.

Regards,
Team ixigo.
Dec 06, 2018
Updated by Sreyasvm
Here are the details

Booking ID :[protected]
Email : [protected]@gmail.com
Dec 06, 2018
Updated by Sreyasvm
Any update on this ?
Dec 07, 2018
Updated by Sreyasvm
Still I have not received Ixigo money and there is no response as well. Could you please process the same?
Verified Support
Dec 09, 2018
Ixigo Customer Care's response
Hi Sreyas,

Greetings from ixigo!

We hope as per our discussion yesterday your query has been resolved. If you have any other doubts or queries related to bookings, please feel free to write in. We will be happy to help :)

You can write to us at [protected]@ixigo.com.

Regards,
Team ixigo.
Complaint comments 

Comments

Here are the details

Booking ID :[protected]
Email : [protected]@gmail.com
I have booked a flight via Ixigo. Due to some emergency I had to cancel the flight. Yatra has already refunded the money to ixigo 2 days back. It was supposed to be credited to ixigo walet before 24 hours But I didnot recieve the refund even after 72 hours. Please refund it asap.

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