[Resolved] Ixigo — refund related issue | |
I have made 3 flight ticket bookings for 29 of october 2019 from port blair to trivandrum. It was an indigo flight at 7.25 am via chennai. I have used the ixigo app for boooking. I have done the payment through google pay. I was charged 16417/- rs for 3 tickets. After the payment process was done i was recovered back to the home screen. The money got deducted from my account however i didnt fet any confirmation for the same till now. Its already been more than 24 hours. I even called the indigo customer care where i got to know that i dont have any bookings in my name. After mailing cheapticket (A vendor of ixigo) they told me that they didnt receive the money and asked me to contact ixigo. Since there are no tollfree number for ixigo i mailed them. Which they are not replying to. I want my money refunded in my account as soon as possible because i have to do the bookings again.
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Nov 19, 2019 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Oct 08, 2019 Ixigo Customer Care's response Hi Jasmine, Greetings from ixigo! We wish to inform you that refund of Rs 16417.0 against the failed booking attempt has already been initiated and same shall reflect into your account in 7 working days. For any other assistance please do let us know. Regards, Team ixigo! Verified Support Oct 19, 2019 Ixigo Customer Care's response Hi Jasmine, Greetings from ixigo! Transaction ID / Trip ID - 8WIF9YY42UA7I2CLDX Refund amount - INR 1423.00 Please be informed refund that refund was already processed on 7th October. You should have received the amount by now. Do let us know for any further assistance. Regards, Team ixigo | |
1 Comment | |
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I bboked and the page went off n payment is through but its showing booking pending
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