[Resolved] Ixigo — status of my refund amount
Ananit.email@example.com on Jan 18, 2018
Dear ixigo team
1. I booked a ticket for 04 person in train no 12442, rajdhani exp for 31 dec 2017 vide
Pnr - [protected]
Transaction id - [protected]
2. Subsequently i cancelled the above ticket on 31 dec vide cancellation id - [protected] and an amount of rs 1915 refund was initiated
3. It was mailed to me that refund of rs 1915.00 will be refunded in 10 days.
So far the refund amount has not been credited in my account and in irctc site the status is showing 'rds'.
Request you to kindly revert back on status of my refund amount at the earliest.
Mob - [protected]
Complaint marked as Resolved Feb 21, 2018
[Jan 18, 2018] Ixigo customer support has been notified about the posted complaint.
Verified SupportIxigo Customer Care's response, Jan 19, 2018
Greetings from ixigo
Our team has reverted to your query and have shared the ARN number through which you can track the refund with your bank. ARN is generated by your bank itself and is a sufficient proof of refund.
For any assistance, you can always reach out to us at firstname.lastname@example.org
Thanks for your cooperation!
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