[Resolved] Ixigo — tdr filed but, ticket amount not refunded | |
Dear sir, I have already filed tdr. Please its screenshot given below. I had booked a confirmed e-ticket in satabdi train on dt 14.12.19 By ixigo app from howrah to puri. But this train's on-boarding station (Howrah) was diverted from howrah to khargpur on that day. For this very reason, i was unable to attend to catch this train from howrah. Immediately i informed to railway enquiry about this problem. They advised me to cancel the eticket through online. I tried but online cancellation was not done and then i had filed a tdr, Whose details are given below. Details of e-ticket : Pnr no - [protected] Train no - 12277 Journey date - 14.12.19 (Hwh to puri) Name - p k patnaik Ticket amt - rs 1170 + c. Fee rs 35.40 + p. G. Fee rs 23.91 (Total rs 1228.91) Please look into the matter and do the needful. Due to the on-board station diversion decision by railway authority, i was Missed this trip. So i must have get the refund of ticket booking amount as soon as possible. Please consider my above request. Best regards, Pradosha kumar patnaik Mob : [protected] Was this information helpful? | |
Aug 9, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Feb 08, 2020 Ixigo Customer Care's response Dear Pradosh, Greetings from ixigo! We sincerely apologise for this delay caused in processing your refund. As of now refund of INR 1170.0 against the PNR [protected] has already been initiated and same shall reflect into your account in 7 working days. For any other assistance please do let us know. Regards, Team ixigo Verified Support May 08, 2020 Ixigo Customer Care's response Dear Pradosh, Greetings from ixigo! Refund for PNR [protected] was successful on 11th Feb and should be credited to the payment source. Please reach out to us here if you have any other concerns. NOTE: Starting 25th March 2020, we are available only on Chat & no email queries will be accepted by us. For any booking related query, please visit www.ixigo.com/help or visit the Customer service section on the ixigo app & Chat with us. Regards, Team ixigo | |
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