[Resolved] Ixigo — Ticket amount debited from my bank account but ticket not booked | |||
On December 1st I tried booking train ticket & I was paying through phone pe app. The money got deducted but the ixigo app didn't redirected me to IRCTC site but instead displayed the failed message. Kindly refund the amount Rs.391. I ask about my customer care in ixigo Send message : Sorry! Since the transaction failed, we haven’t charged money against the booking ID: IXITR[protected]. If the amount of Rs. 391.00 has been debited from your account, it would have automatically been reversed to the original mode by[protected]. However, if you haven't received the amount please contact the bank customer care for the same. Was this information helpful? | |||
Aug 7, 2021 Complaint marked as Resolved Ixigo customer support has been notified about the posted complaint. Verified Support Dec 03, 2020 Ixigo Customer Care's response Dear Customer, The refund was successful the same day and should reflect within 7 days. Thanks Team ixigo | |||
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